Qureos Mentor

Arab Computers For Maintenance

<div>
 Date: Nov 13, 2025
 
 
 Location:
 
 
 Jeddah, SA
 
 
 Company: Arab Computer for Maintenance LLC
 
 
 Req ID: 2592
 
 
 
 Job Title
 
 
 
 
 Customer Service Representative
 
 
 
 
 Job Scope
 
 
 
 The Customer Service Representative is accountable for providing customers with an outstanding service through the timely processing of requests/repairs, management of administrative tasks and accurate updates on job status.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Welcome customers and provide world-class service and hands-on technical support on Apple products and devices
 </li>
 <li>
 Understand and capture all required information from customers and create respective forms with accurate data
 </li>
 <li>
 Accept units for service from walk-in customers including retailers and update the database accordingly
 </li>
 <li>
 Deliver service units back to customers
 </li>
 <li>
 Handle large volume or multiple small volume retailer accounts
 </li>
 <li>
 Diagnose and troubleshoot Apple products on the spot and refer to a Certified Technician if needed
 </li>
 <li>
 Handle payment transactions and related reports accordingly
 </li>
 <li>
 Process walk in jobs on site or return to Apple in coordination with the Certified Technician
 </li>
 <li>
 Take incoming calls from customers and courier company among others and answer queries in a fast and professional way
 </li>
 <li>
 Update and close customer tickets for every call answered and record data details and actions performed accordingly
 </li>
 <li>
 Train new customers and help them acquire the basic skills needed on Apple products
 </li>
 <li>
 Manage the administrative paperwork and update customers on the status of their repairs in coordination with the Certified Technicians
 </li>
 <li>
 Support the launch of new applications, services and tools
 </li>
 <li>
 Submit periodic reports to management
 </li>
 <li>
 Maintain a cleaned and organized workstation and center
 </li>
 <li>
 Stay updated on all Apple&rsquo;s articles for troubleshooting, operational procedures and service news.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration or any other related field.
 
 
 
 Experience
 
 
 
 At least 2 years of relevant experience.
</div>

Customer Service Representative

Join Arab Computers For Maintenance and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Arab Computers For Maintenance

ABOUT_COMPANY

Customer Service Representative