Qureos Mentor

Arada

<div>
 
 
 Job purpose
 
 
 
 To handle all rooms, restaurant, events reservations and related inquiries, including rates, packages and promotions, received via calls, emails, chat and Web, ensuring timely, accurate and customer-focused responses.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 Reservations Handling
 
 
 
 
 
 
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 Handle incoming reservations via calls, emails, chat and Web, entering all data accurately into the PMS, CRS or CRM systems.
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 Process reservation amendments and cancellations promptly, ensuring accurate updates in the system.
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 Respond to reservation inquiries and confirmations in a timely and professional manner.
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 Process and issue confirmation letters and manage reservation traces and filing of all related correspondence.
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 </ul>
 
 
 
 
 
 
 Guest Interaction &amp; Sales
 
 
 
 
 
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 Answer telephone calls using the correct salutations and telephone etiquette.
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 Determine guest needs through open-ended questions and actively promote the most suitable facility, room type and rate.
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 Describe room types, restaurants, features, amenities and services with enthusiasm and product knowledge.
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 Promote and sell special packages, seasonal offers and holiday promotions where applicable.
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 Suggest alternative dates when preferred dates are unavailable and verify availability before confirming any reservation.
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 Explain guarantee, deposit and cancellation policies clearly and assign confirmation or cancellation numbers accordingly.
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 Accommodate special requests and accurately record them in the appropriate systems.
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 Access and update guest profiles to support personalized service.
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 System Use &amp; Coordination
 
 
 
 
 
 <ul>
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 Ensure accurate reservation details are entered into all relevant fields within the applicable systems.
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 Set up appropriate billing arrangements (e.g., LPOs, direct billing, share-withs, advance deposits) in accordance with accounting policies.
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 Input notes and flags to inform other departments of guest needs or preferences.
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 Maintain up-to-date knowledge of room availability, restricted dates, packages, promotions and rate strategies.
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 Relay accurate information regarding transportation or special arrival requests and document them in the system.
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 </ul>
 
 
 
 
 
 
 Knowledge &amp; Compliance
 
 
 
 
 
 <ul>
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 Maintain full knowledge of hotels, hostels, restaurants, facilities, services, hours of operation, room layouts and locations.
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 Comply with all departmental policies and procedures.
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 Maintain up-to-date knowledge and proficiency in all the operating systems.
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 Keep the workstation clean and well-stocked with necessary supplies throughout the shift.
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 </ul>
 
 
 
 
 
 
 Guest Satisfaction &amp; Problem Resolution
 
 
 
 
 
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 Handle guest complaints related to reservations, following standard procedures to ensure guest satisfaction.
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 Escalate issues to supervisors when necessary and follow up to ensure timely resolution.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience (Competencies Required)
 
 
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 Computer literate
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 Arabic speaking is an advantage
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 Knowledge in Opera and Amadeus system is an advantage
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 Should be able to effectively communicate with diverse groups
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 Has the right attitude for the position
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 Minimum 1-2 years in hotel and Hopitality experience required
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 </ul>
</div>

Customer Care Executive

The Role
 Looking for an experienced Senior Engineer based in Dubai specializing in ELV, Information Technology (IT), AV, and Surveillance Systems. The ideal candidate will have at least 9 years of professional experience with leading engineering consulting firms focused on residential, hospitality, and commercial development projects. Additional experience working directly with property developers in the UAE real estate sector is highly desirable. • Lead consultancy and technical reviews for ELV-related systems including: o Information Technology (IT) Systems — including Switching, Wireless Networks, High-Speed Internet Access (HSIA), IP Telephony o Security Systems o Audio Visual (AV) o Background Music (BGM) o Access Control Systems o Surveillance Systems (CCTV) • Review and provide expert input on design packages at all stages: Concept, Schematic, Detailed, Tender, and Issued for Construction (IFC). • Review and approve shop drawings, material submittals, and RFIs. • Conduct site inspections to verify compliance with designs and standards. • Perform technical evaluation of tender submissions related to ELV, IT, AV, and Surveillance systems. • Manage operational tickets associated to below systems o CCTV Systems o Access Control and Biometric Systems o AV and Background Music (BGM) o Digital Signage and Video Wall Displays • Operational & hands-on experience on above systems is a must • Independently lead solution assessment, detailed design, and preparation of Scope of Work (SOW) and Bill of Quantities (BOQ) for projects without external consultants. • Collaborate with clients, contractors, internal teams, and regulatory bodies to ensure successful project delivery. • Prepare technical reports, value engineering recommendations, and system optimization strategies. • Stay updated with local regulations of UAE industry trends, and emerging technologies. • SIRA, ADMCC, Sharjah Police Certifications are advantageous. • Networking (Switching & Wireless) knowledge is a must.
 
Requirements
 <ul>
<li>Bachelor’s degree in engineering, Telecommunications, Information Technology, or related discipline. • Minimum 9 years of professional experience with leading engineering consulting firms specializing in residential, hospitality, and commercial development projects in the UAE . • Additional experience working with top property developers in the UAE real estate sector is highly desirable. • Proven ability to assess solutions, design systems, and prepare SOW and BOQ independently. • Experience reviewing and managing design packages, shop drawings, material submittals, RFIs, and tender evaluations. • Operational experience managing ELV and IT systems on contracting or client side. • Familiarity with UAE regulations and compliance standards. • Strong communication skills in English • Relevant certifications such as CCNA, RCSI, PMP, AVIXA CTS are advantageous. • Valid UAE driving license required.</li>
</ul>
About the company
 Launched in 2017 and headquartered in the UAE, Arada was created to build spaces people connect with for healthier, happier and more meaningful lives. Aradas scope of operation covers property development, retail, education and hospitality.

Senior Engineer – ELV / Consultant

Join Arada and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Arada

ABOUT_COMPANY

Customer Care Executive

Senior Engineer – ELV / Consultant