Qureos Mentor

Arcatron Mobility Private Limited

Job Description &ndash; Sales Operations (After-Sales Specialist)About the RoleWe are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance&mdash;ensuring orders are fulfilled on time, escalations are resolved quickly, and customer satisfaction remains high while safeguarding company margins.Key ResponsibilitiesOrder &amp; Fulfillment Management<ul><li>Oversee order lifecycle: confirmation, dispatch, delivery, and closure.</li><li>Monitor order aging daily (pending dispatch, in-transit, delayed) and trigger escalations as per SLA.</li><li>Coordinate with warehouses and logistics partners (BlueDart, ClickPost, Uniware, etc.) for smooth dispatch and delivery.</li></ul>Customer Escalations &amp; Resolutions<ul><li>Act as escalation point for refunds, replacements, chargebacks, and disputes.</li><li>Ensure timely resolution of issues related to COD, prepaid orders, returns, and cancellations.</li><li>Collaborate with the customer service team to standardize response protocols.</li></ul>Refunds, Exchanges &amp; Finance Coordination<ul><li>Manage backend operations for refunds and exchanges, including coordination with Finance and Accounts.</li><li>Track and reconcile refund/exchange data for accuracy.</li></ul>Process Control &amp; Reporting<ul><li>Maintain dashboards for order status, returns/cancellations, SLA adherence, and CSAT scores.</li><li>Identify recurring issues, perform RCA (Root Cause Analysis), and recommend process improvements.</li><li>Ensure compliance with warranty/return policies and document exception approvals.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with Sales for smooth handover of orders to after-sales.</li><li>Coordinate with Logistics for delivery delays, RTO (return-to-origin), and re-dispatches.</li></ul>Qualifications &amp; Skills<ul><li>Graduate/Postgraduate with 2&ndash;3 years&rsquo; experience in After-Sales / Sales Ops / Customer Service Backend.</li><li>Hands-on experience with CRMs (LeadSquared/Salesforce), order management tools (ClickPost, Uniware), and payment gateways (Razorpay, GoKwik).</li><li>Strong analytical &amp; Excel/Google Sheets skills for dashboards and reporting.</li><li>Excellent problem-solving and coordination skills with ability to manage high-pressure escalations.</li><li>Knowledge of logistics flows, refunds, chargebacks, and SLA-driven operations.</li></ul>Job Types: Full-time, PermanentPay: &#8377;300,000.00 - &#8377;500,000.00 per monthWork Location: In person

Sales Operations

Position: HR &amp; Admin Assistant (Admin Assistant also works)Location: Balewadi, PuneWork Hours: 10:00 AM &ndash; 7:00 PM (6 days working week)About the Role: We are looking for a proactive and detail-oriented HR &amp; Admin Assistant to support theExecutive Assistant (EA) in day-to-day operations. The ideal candidate will be adaptable,resourceful, and eager to learn, while ensuring smooth execution of administrative and HRrelated tasks.Responsibilities: <ul><li>Provide daily support to the Executive Assistant in managing tasks and priorities.</li></ul><ul><li>Handle travel bookings and related arrangements as required.</li></ul><ul><li>Coordinate and place sample orders for different materials.</li></ul><ul><li>Act as the EA&rsquo;s right hand in executing assigned responsibilities.</li></ul><ul><li>Assist with recruitment processes, including coordinating and hiring candidates when</li></ul>required.<ul><li>Support in documentation and processes related to visa applications.</li></ul><ul><li>Take ownership of tasks with a willingness to learn and complete responsibilities</li></ul>efficiently.Preferred Profile: <ul><li>Female candidates are preferred; however, strong male profiles will also be</li></ul>considered.<ul><li>Strong organizational and multitasking abilities.</li></ul><ul><li>Eagerness to adapt and take initiative across a variety of tasks.</li></ul>Job Types: Fresher, Internship Contract length: 6 monthsPay: &#8377;10,000.00 - &#8377;12,000.00 per monthWork Location: In person

HR Ops & Admin Assistant

Join Arcatron Mobility Private Limited and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Arcatron Mobility Private Limited

ABOUT_COMPANY

Sales Operations

HR Ops & Admin Assistant