Qureos Mentor

ArchWell Health

Job Summary: 
The Revenue Cycle Specialist provides support of all aspects of Revenue Cycle Services and is responsible for supporting the efficiency and effectiveness of revenue cycle operations including vendor and MA plan partner collaboration to meet service level agreements and key performance indicators. The Revenue Cycle Specialist will assist in developing new and emerging approaches for our business processes, projects, and initiatives which will include deliverables that drive financial profitability and meet or exceed margin thresholds. This position reports to the Revenue Cycle Director and will be responsible for supporting the day-to-day revenue cycle operations. This role will collaborate with our clinical, operations and IT teams to drive results.
 
Duties/Responsibilities: 
<ul>
<li>Support rapidly growing outsourced billing and coding teams, and identify ideal operating process flows as needed for scalability and optimization</li>
<li>Assist in developing strong internal processes and documented workflows in support of the revenue cycle, and ensure appropriate integration with field operations</li>
<li>Continually seek ways to improve the delivery and support of revenue cycle activities and provide recommendations for changes to proactively identify process improvement and eliminate barriers to success</li>
<li>Provide eligibility and insurance verification support to centers</li>
<li>Investigate and resolve issues related to patient coverage, effective dates, and missing enrollment information by contacting insurance companies, patients, and other departments. Maintain accurate patient demographic and insurance data in EHR</li>
<li>Confirm member co-pays, deductibles, coinsurance are accurately captured and collected</li>
<li>Support all aspects of coding and billing to ensure legal and compliance standards</li>
<li>Conduct internal audits of billing and coding practices. Provide regular cadence reporting to compliance.</li>
<li>Ensure adherence to CMS and payer specific regulations</li>
<li>Assist in building strong relationships with key stakeholders including finance and accounting, IT and field clinical operations.</li>
<li>Assist in the development of training materials and deliver in person training as needed to our field personnel as we open new centers</li>
<li>Occasional travel will be required (5-10%)</li>
</ul>
Required Skills/Abilities: 
<ul>
<li>Deep understanding of revenue cycle functions and requirements in a complex, multi-state setting</li>
<li>Possess excellent communication skills, both written and oral</li>
<li>Proven performance results, decision making and judgement</li>
<li>Experience with external vendors and outsourced billing staff</li>
<li>Extensive knowledge of eClinicalWorks strongly preferred</li>
</ul>
Education and Experience: 
<ul>
<li>Associate’s degree required</li>
<li>3+ years of revenue cycle experience in physician office setting</li>
<li>Coding certification (CPC, COC, CCS, CCA, CPB, CBCS) required or completed within 6 months of hire</li>
<li>Experience with capitated reimbursement models strongly preferred</li>
<li>Embodies and serves as a role model of ArchWell Health’s Values:</li>
<li>Be compassionate</li>
<li>Strive for excellence</li>
<li>Earn trust</li>
<li>Show respect</li>
<li>Stay resilient</li>
<li>Always do the right thing</li>
</ul>
About ArchWell Health: 
At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
 Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
 
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
 
Last Updated: November 2025

Finance - Revenue Cycle Specialist

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
 
Duties/Responsibilities: 
<ul>
<li>Develop relationships and collaborate with the primary care teams to conduct social services assessments to determine the appropriate needs for each member.</li>
<li>Plan, coordinate, manage and implement support packages to help members deal with socioeconomic and medical barriers.</li>
<li>Navigate managed care plans for community services and programs.</li>
<li>Case management for social and behavioral care to allow members to self-manage health and social service support.</li>
<li>Accurate and timely documentation of patient encounters and sessions in all clinical management systems</li>
<li>Proactively identify methods to improve ArchWell Health's approach based on feedback and regularly conducted surveys.</li>
<li>Support advance care transitions with members and their families</li>
<li>Assist members with access to state-based prescription programs and other benefits.</li>
</ul>
Required Skills/ Abilities: 
<ul>
<li>Experience supporting patients with need for social services.</li>
<li>Experience with screening, assessment, and planning for common social services needs</li>
<li>Working knowledge of differential diagnosis of common mental health conditions</li>
<li>Strong interpersonal communication skills with exceptional active listening abilities</li>
<li>Highly empathetic, non-judgmental, and open-minded</li>
<li>Experience in a collaborative team environment</li>
</ul>
Education and Experience: 
<ul>
<li>Fully licensed BSW or MSW in the desired State of practice</li>
<li>Master’s degree in social work is preferred, Bachelor's is required</li>
<li>1+ years' experience in clinical social work</li>
<li>A problem-solving orientation and a flexible and positive attitude</li>
<li>Mission driven and motivated to join an organization that will transform the way we deliver accessible, clinically excellent care to seniors.</li>
<li>Proficient PC skills</li>
<li>Fluency in Spanish or other languages spoken by people in the communities we serve (where necessary)</li>
</ul>
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Shared Market Clinical - Licensed Social Worker

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
 
Job Summary: 
ArchWell Health is an innovative, rapidly-growing medical group that is changing the way primary care is delivered to seniors. Our state-of-the-art centers are located in communities where there is little to no quality healthcare today. The ArchWell Health model of care is entirely driven by proving better primary care to our patients, not by the volume of services we provide. Because we are fully accountable for the health of our patients, we spend more time with them and offer more comprehensive care. Put simply, we provide the care that our patients deserve.
 
ArchWell Health offers our nurse practitioners and physician assistants advantages that are unmatched:
 
<ul>
<li>Employed position with above-market compensation that includes base salary and bonus (based upon quality metrics, not RVUs or volume)</li>
<li>Outpatient primary care responsibilities only</li>
<li>Full malpractice coverage with tail</li>
<li>Generous benefits, including vacation, health insurance, retirement benefits, and CME</li>
<li>State-of-the-art centers that are newly built and located within the community</li>
<li>Cloud-based electronic health record and technology</li>
<li>Ability to practice as part of a collaborative team that may include, but is not limited to, Family Practice and/or Internal Medicine Physicians, RN Clinical Managers, and center team</li>
<li>A fully supportive care team that enables our providers to spend time with their patients and provide outstanding care</li>
</ul>
We offer all of these benefits because we know our providers need resources to provide exceptional care. We want them to enjoy their work, and empower them to practice medicine the way they have always wanted to practice.
 
Ideal candidates will be: 
<ul>
<li>Currently licensed to practice professional nursing or Physician Assistant in the state of employment, active and non-probationary</li>
<li>Experienced in primary care: internal medicine, geriatrics, or family medicine</li>
<li>Current BLS/ACLS certification</li>
<li>Driven to and comfortable with managing a primarily Medicare-aged, medically underserved patient population with comorbid conditions</li>
<li>Strong understanding of examination methodologies and diagnostics</li>
<li>Able to demonstrate interpersonal skills to be approachable and understandable to patients, families, and center team members</li>
<li>Confident in their ability to deliver high quality primary care, which includes being available to patients and addressing their medical and social needs</li>
<li>Passionate about their work and energized by being part of a fast growing organization</li>
<li>Comfortable traveling within the market to multiple centers within short distance of each other</li>
</ul>
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Physicians Zephyrhills - PA/NP

<div>
 
 Job Summary:
 
 
 
 Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient&rsquo;s health conditions, including performing routine diagnostic testing during appointments. The MA-Float may be asked to provide coverage outside of their primary center.
 
 
 
 Duties/Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.
 </li>
 <li>
 Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.
 </li>
 <li>
 Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.
 </li>
 <li>
 Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under physician supervision.
 </li>
 <li>
 Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.
 </li>
 <li>
 Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.
 
 
 </li>
 </ul>
 
 Required Skills/Abilities:
 
 
 
 <ul>
 <li>
 Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.
 </li>
 <li>
 Self-starter with the ability to think creatively and work effectively.
 </li>
 <li>
 Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.
 </li>
 <li>
 Strong communicator that is customer oriented.
 </li>
 <li>
 Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
 </li>
 <li>
 Experience with claims/quality reports and analytical software packages.
 </li>
 <li>
 Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
 </li>
 <li>
 Ability to travel on occasion for company meetings.
 
 
 </li>
 </ul>
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent education (GED) required.
 </li>
 <li>
 Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required.
 </li>
 <li>
 A minimum of 1 year work experience as a Medical Assistant.
 </li>
 <li>
 6+months' phlebotomy experience is highly desired.
 </li>
 <li>
 BLS for Healthcare Providers required.
 </li>
 <li>
 EClinical Works or similar EMR experience.
 </li>
 <li>
 Experience working with geriatric patients is a plus.
 </li>
 <li>
 Embodies and serves as a role model of ArchWell Health&rsquo;s Values:
 </li>
 <ul>
 <li>
 Be compassionate
 </li>
 <li>
 Strive for excellence
 </li>
 <li>
 Earn trust
 </li>
 <li>
 Show respect
 </li>
 <li>
 Stay resilient
 </li>
 <li>
 Always do the right thing
 
 </li>
 </ul>
 </ul>
 
 About ArchWell Health:
 
 
 
 At ArchWell Health, we&rsquo;re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
 
 
 Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We&rsquo;re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
 
 
 ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
</div>

Medical Assistant

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
 
Job Summary: 
Membership Consultants are the primary evangelists of ArchWell Health and grow our patient base in the communities we serve. As outside healthcare sales professionals, we ensure all seniors who can benefit from excellent medical care – regardless of their economic means – can be reached, inspired, and aided in joining our medical centers. Whether engaging directly with individual seniors in the community, organizing events to bring seniors together, or building effective partnerships with patient referral sources, our Membership Consultants are active & visible members of the community who ensure seniors gain access to the care they need. Consultants combine traditional B2C and B2B sales skillsets with effective community engagement, problem solving, and organizational skills in a truly rewarding, multi-channel growth role. Prior experience in Medicare Advantage sales or working with seniors is helpful though not required; we are a new breed of healthcare provider open to great sales talent from many walks of life.
 
Duties/Responsibilities: 
<ul>
<li>Drives new patient enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationships</li>
<li>Meets individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission & value proposition for seniors</li>
<li>Plans, coordinates, and executes local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare-eligible seniors)</li>
<li>Cultivates relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physician</li>
<li>Partners with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growth</li>
<li>Coordinates with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner</li>
<li>Leverages sales & marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions</li>
<li>Provides monthly activity calendar reflecting community access points and tabletop venues. Creates penetration plans and initiatives in target sub-markets & channels</li>
<li>Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues</li>
<li>Travel Required: Very limited outside of local market (under 10%)</li>
</ul>
Preferred Qualifications: 
<ul>
<li>H.S. Diploma or GED required; Bachelor’s degree is helpful</li>
<li>1 year of Sales or Community Relations experience required; 2+ years preferred</li>
<li>Experience with a health plan, FMO / benefits broker, or provider is preferred</li>
<li>Experience working with or selling to the senior community or medically underserved preferred</li>
<li>Valid drivers’ license (required)</li>
</ul>
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Membership Consultant (Medical Sales) - Oklahoma City

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
 
Job Summary: 
The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors.
 
Duties/Responsibilities: 
<ul>
<li>Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time</li>
<li>Conduct telephonic outreaches and answer incoming calls regarding patient’s medication use, including but not limited to medication adherence, and assist with refilling and following-through in a prompt and respectful manner</li>
<li>Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action</li>
<li>Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use</li>
<li>Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards</li>
<li>Attend staff meetings and provide input into current trends, process evaluation, and quality improvement</li>
<li>Assist with other pharmacy departmental initiatives as they become available</li>
<li>Additional duties, as assigned</li>
</ul>
Required Skills/Abilities: 
<ul>
<li>Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members</li>
<li>Ability to work effectively and respectfully with various seniorities and diverse populations including members, staff, providers, and family members</li>
<li>High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude</li>
<li>Self-starter with the ability to think creatively and work effectively</li>
<li>Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors</li>
<li>Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li>
<li>Ability to travel on occasion for company meetings</li>
</ul>
Education and Experience: 
<ul>
<li>High school diploma or equivalent education (GED) required</li>
<li>Registered Pharmacy Technician with a state board of pharmacy</li>
<li>A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy</li>
<li>eClinicalWorks or similar EMR experience</li>
<li>Experience working with geriatric patients or a medication adherence program is a plus</li>
<li>Bilingual in English/Spanish highly desired</li>
</ul>
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Pharmacy Technician, Refill Services - Remote

Membership Consultant (Medical Sales)

Join ArchWell Health and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.