Qureos Mentor

ArchWell Health

At ArchWell Health, we help our members lead healthier lives through superior senior primary care. We are passionate about caring for older adults by providing top-notch primary care and believe that caring has the power to change everything for our members. By keeping the doctor-member relationship at the heart of everything we do, we give our members excellent value, improved access to care, and better outcomes.

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
 
Duties/Responsibilities: 
<ul>
<li>Develop relationships and collaborate with the primary care teams to conduct social services assessments to determine the appropriate needs for each member</li>
<li>Plan, coordinate, manage and implement support packages to help members deal with socioeconomic and medical barriers</li>
<li>Navigate managed care plans for community services and programs</li>
<li>Case management for social and behavioral care to allow members to self-manage health and social service support</li>
<li>Accurate and timely documentation of patient encounters and sessions in all clinical management systems</li>
<li>Proactively identify methods to improve ArchWell Health's approach based on feedback and regularly conducted surveys</li>
<li>Support advance care transitions with members and their families</li>
<li>Assist members with access to state-based prescription programs and other benefits</li>
</ul>
Required Skills/ Abilities: 
<ul>
<li>Experience supporting patients with need for social services</li>
<li>Experience with screening, assessment, and planning for common social services needs</li>
<li>Working knowledge of differential diagnosis of common mental health conditions</li>
<li>Strong interpersonal communication skills with exceptional active listening abilities</li>
<li>Highly empathetic, non-judgmental, and open-minded</li>
<li>Experience in a collaborative team environment</li>
</ul>
Education and Experience: 
<ul>
<li>BSW or MSW with CSW or CMSW certification in the desired state of practice</li>
<li>Master’s degree in social work is preferred, Bachelor's is required</li>
<li>1+ years' experience in clinical social work</li>
<li>A problem-solving orientation and a flexible and positive attitude</li>
<li>Mission driven and motivated to join an organization that will transform the way we deliver accessible, clinically excellent care to seniors</li>
<li>Proficient PC skills</li>
<li>Fluency in Spanish or other languages spoken by people in the communities we serve (where necessary)</li>
</ul>
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Social Worker

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
 
Job Summary: 
The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors.
 
Duties/Responsibilities: 
<ul>
<li>Conduct telephonic outreaches and answer incoming calls regarding member’s medication use, including but not limited to medication adherence, refill request, and medication clarification</li>
<li>Obtain member’s permission and place refill requests with pharmacies via phone or web systems</li>
<li>Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action</li>
<li>Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time</li>
<li>Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use</li>
<li>Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards</li>
<li>Attend staff meetings and provide input into current trends, process evaluation, and quality improvement</li>
<li>Assist with other pharmacy departmental initiatives as they become available</li>
<li>Additional duties, as assigned</li>
</ul>
Required Skills/Abilities: 
<ul>
<li>Excellent customer service and communication skills, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members</li>
<li>Ability to work effectively and respectfully with colleagues and diverse populations including members, staff, providers, and family members</li>
<li>High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude</li>
<li>Self-starter with the ability to think creatively and work effectively</li>
<li>Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors</li>
<li>Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li>
<li>Ability to travel on occasion for company meetings</li>
</ul>
Education and Experience: 
<ul>
<li>High school diploma or equivalent education (GED) required</li>
<li>Registered Pharmacy Technician with a state board of pharmacy</li>
<li>A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy</li>
<li>eClinicalWorks or similar EMR experience</li>
<li>Experience working with geriatric patients or a medication adherence program is a plus</li>
<li>Bilingual in English/Spanish highly desired</li>
</ul>
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Pharmacy Technician, Medication Adherence - CST/EST Time Zone

Job Summary: 
The Market Support Champion plays a crucial role in assisting with orientation, onboarding, training, coaching, and mentoring activities of new and existing colleagues to ensure colleagues know and understand the specific role they serve in the organization and have a deep understanding of the tasks of their job. Through partnership with Market Leadership, Continuous Improvement, and Learning & Development, this individual will support organizational training and onboarding initiatives as well as focused initiatives driven by specific needs of the market. Overall, the Market Support Champion’s role is to champion a culture of learning, support colleagues' orientation, onboarding, and training needs, and ensure that learning initiatives align with the organization's goals and objectives.
 
Duties/Responsibilities: 
<ul>
<li>Serve as the in market subject matter expert and eCW Super User for all key center roles.</li>
<li>Facilitate training and onboarding sessions to ensure colleagues understand their roles effectively.</li>
<li>Collaborate with stakeholders to deliver role-specific training.</li>
<li>Provide support to new hires and guide them through the onboarding process.</li>
<li>Assess training effectiveness and identify areas for opportunity and improvement.</li>
<li>Observes how markets are adopting, implementing, or upholding Archwell Health standards and workflow processes. Identifies areas of opportunity and reports findings to direct leadership.</li>
<li>Act as the in-market learning governance representative and bring areas of opportunity and improvement to the governance leaders for decisioning, solutioning, and resourcing.</li>
<li>Communicate clearly to ensure learning initiatives are embraced by all.</li>
<li>Promotes growth mindset and continuous learning culture in market by acting as a change agent and reinforcing learning opportunities in the market.</li>
<li>Stay up to date with ArchWell Health processes, workflows, standards, systems, industry learning trends, research, and best practices to deliver relevant and impactful training.</li>
<li>Meet performance targets measured through key performance indicators for operations as well as effectiveness of learning delivery efforts.</li>
<li>Cover for Market Launch Champion, requiring some overnight travel; routine travel will be daily within the market.</li>
</ul>
Required Skills/Abilities
 <ul>
<li>Strong communication skills to convey complex information simply and effectively.</li>
<li>Interpersonal skills to engage with a diverse workforce.</li>
<li>Knowledge of EMR systems for smooth workflow.</li>
<li>Ability to identify and close knowledge gaps collaboratively.</li>
<li>Growth mindset with ability to embrace and support change.</li>
<li>Strong presentation skills.</li>
<li>Strong emotional intelligence and lives the ArchWell Health values in all interactions.</li>
<li>Ability to be flexible and adaptable to different learning styles, participant needs, and unexpected changes or challenges that may arise during training sessions.</li>
<li>Possess strong problem-solving skills to address challenges or issues that may arise during training sessions. This includes the ability to think critically, find creative solutions, and adapt to unexpected situations.</li>
</ul>
Education and Experience: 
<ul>
<li>Bachelor's degree in related field preferred or equivalent experience</li>
<li>Experience in formal and informal training delivery preferred.</li>
<li>Experience in project management and record-keeping preferred.</li>
<li>Clinical Knowledge preferred; experience and practice as a Medical Assistant or RN (current licensure or certification not required) to guide training and development of clinical colleagues in the use of technology in the centers including procedural devices and lab set up and quality controls preferred.</li>
<li>Embodies and serves as a role model of ArchWell Health’s Values:</li>
<li>Be compassionate</li>
<li>Strive for excellence</li>
<li>Earn trust</li>
<li>Show respect</li>
<li>Stay resilient</li>
<li>Always do the right thing</li>
</ul>
About ArchWell Health: 
At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
 Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
 
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

EMR/EHR Trainer

<div>
 
 Job Summary:
 
 
 
 The Team Lead, Pharmacy Medication Adherence Program is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacy Manager, Medication Adherence, this role will be leading a team of Pharmacy Technicians providing support and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care access for our members. This individual will provide and coordinate training when onboarding new team colleagues, ensure smooth daily operations of the team, and support clinical programs per existing protocols and assist members with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Pharmacy Medication Adherence workflow and Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion to empower team colleagues.
 
 
 
 Duties/Responsibilities:
 
 
 
 <ul>
 <li>
 Provide operations oversight of Centralized Medication Adherence Program Pharmacy Technicians, including maintaining training and periodic competency evaluation
 </li>
 <li>
 Coordinate and conduct trainings to new Pharmacy Technicians during onboarding process
 </li>
 <li>
 Participate in the hiring process of new colleagues as needed
 </li>
 <li>
 Optimize operational Centralized Medication Adherence Program workflow as needed
 </li>
 <li>
 Assist with other pharmacy departmental clinical programs or initiatives as the need arises
 </li>
 <li>
 Conduct telephonic outreaches and answer incoming calls regarding medication use, including but not limited to medication adherence, refill request, and medication clarification
 </li>
 <li>
 Obtain member&rsquo;s permission and place refill requests with pharmacies via phone or web systems
 </li>
 <li>
 Access medication adherence gap portals or lists and review member&rsquo;s medical chart notes to determine appropriate action
 </li>
 <li>
 Review pharmacy refill requests needs and take next steps to ensure member&rsquo;s needs are met
 </li>
 <li>
 Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use
 </li>
 <li>
 Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards
 </li>
 <li>
 Attend staff meetings and provide input into current trends, process evaluation, and quality improvement
 </li>
 <li>
 Additional duties, as assigned
 
 
 </li>
 </ul>
 
 Required Skills/Abilities:
 
 
 
 <ul>
 <li>
 High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude
 </li>
 <li>
 Ability to lead and mentor colleagues effectively and respectfully
 </li>
 <li>
 Self-starter with the ability to think creatively and work effectively
 </li>
 <li>
 Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members
 </li>
 <li>
 Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors
 </li>
 <li>
 Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
 </li>
 <li>
 Ability to travel on occasion for company meetings
 
 
 </li>
 </ul>
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent education (GED) required
 </li>
 <li>
 Registered Pharmacy Technician with a state board of pharmacy
 </li>
 <li>
 Minimum of five (5) years of experience as a Pharmacy Technician, with a minimum of one (1) year of CMS Quality measures or Medication Adherence required
 </li>
 <li>
 Leadership or managerial experience a plus
 </li>
 <li>
 Experience working with geriatric patients or a medication adherence program is a plus
 </li>
 <li>
 Embodies and serves as a role model of ArchWell Health&rsquo;s Values:
 </li>
 <ul>
 <li>
 Be compassionate
 </li>
 <li>
 Strive for excellence
 </li>
 <li>
 Earn trust
 </li>
 <li>
 Show respect
 </li>
 <li>
 Stay resilient
 </li>
 <li>
 Always do the right thing
 
 </li>
 </ul>
 </ul>
 
 About ArchWell Health:
 
 
 
 At ArchWell Health, we&rsquo;re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
 
 
 Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We&rsquo;re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
 
 
 ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
</div>

Team Lead, Pharmacy Medication Adherence Program - Remote

<div>
 
 Job Summary:
 
 
 
 Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient&rsquo;s health conditions, including performing routine diagnostic testing during appointments.
 
 
 
 Duties/Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.
 </li>
 <li>
 Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.
 </li>
 <li>
 Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.
 </li>
 <li>
 Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under physician supervision.
 </li>
 <li>
 Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.
 </li>
 <li>
 Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.
 
 
 </li>
 </ul>
 
 Required Skills/Abilities:
 
 
 
 <ul>
 <li>
 Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.
 </li>
 <li>
 Self-starter with the ability to think creatively and work effectively.
 </li>
 <li>
 Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.
 </li>
 <li>
 Strong communicator that is customer oriented.
 </li>
 <li>
 Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
 </li>
 <li>
 Experience with claims/quality reports and analytical software packages.
 </li>
 <li>
 Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
 </li>
 <li>
 Ability to travel on occasion for company meetings.
 
 
 </li>
 </ul>
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent education (GED) required.
 </li>
 <li>
 Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required.
 </li>
 <li>
 A minimum of 1 year work experience as a Medical Assistant.
 </li>
 <li>
 6+months' phlebotomy experience is highly desired.
 </li>
 <li>
 BLS for Healthcare Providers required.
 </li>
 <li>
 EClinical Works or similar EMR experience.
 </li>
 <li>
 Experience working with geriatric patients is a plus.
 </li>
 <li>
 Embodies and serves as a role model of ArchWell Health&rsquo;s Values:
 </li>
 <ul>
 <li>
 Be compassionate
 </li>
 <li>
 Strive for excellence
 </li>
 <li>
 Earn trust
 </li>
 <li>
 Show respect
 </li>
 <li>
 Stay resilient
 </li>
 <li>
 Always do the right thing
 
 </li>
 </ul>
 </ul>
 
 About ArchWell Health:
 
 
 
 At ArchWell Health, we&rsquo;re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
 
 
 Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We&rsquo;re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
 
 
 ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
</div>

Medical Assistant

<div>
 3209 Ensley 5 Points W. Ave Birmingham, AL 35208
 
 
 
 Medical Assistant, Center Float
 
 
 
 ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
 
 
 
 Job Summary
 
 
 
 Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant &ndash; Internal Float is a critical role to flexibly support our members and their families from the moment they arrive to the moment they leave the centers. The MA- Center Float may be asked to serve in front office or direct patient care activities, depending on center and member needs. This role supports the PCP day-to-day and ensure efficiency in the care provided to patients. MAs work closely and collaboratively with their teammates to greet, schedule, and room ArchWell Health members. S/he will be expected to assist in assessing patient&rsquo;s health conditions, including performing routine diagnostic testing during appointments. The MA-Float may be asked to provide coverage outside of their primary center.
 
 
 
 Duties/Responsibilities
 
 
 
 <ul>
 <li>
 Welcome members upon arrival and help them feel safe and at home, navigating through a seamless and clear check-in process
 </li>
 <li>
 Schedule appointments and coordinate referrals for a multi-disciplinary care team
 </li>
 <li>
 Update member information in the electronic medical records system
 </li>
 <li>
 Request medical records and upload documentation to electronic medical records system
 </li>
 <li>
 Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure
 </li>
 <li>
 Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel
 </li>
 <li>
 Perform all tasks with a hyper focus on patient experience, including answering of incoming calls and processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; and calling patients to obtain and relay pertinent information for the physician
 </li>
 <li>
 Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision
 </li>
 <li>
 Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times
 </li>
 <li>
 Assist with center events, as needed
 
 
 </li>
 </ul>
 
 Required Skills/Abilities
 
 
 
 <ul>
 <li>
 Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
 </li>
 <li>
 Self-starter with the ability to think creatively and work effectively
 </li>
 <li>
 Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership
 </li>
 <li>
 Strong communicator that is customer-oriented
 </li>
 <li>
 Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
 </li>
 <li>
 Experience with claims/quality reports and analytical software packages
 </li>
 <li>
 Proficient PC Skills, including Microsoft Office Suite
 </li>
 <li>
 Ability to maintain professionalism and flexibility in a changing work environment
 </li>
 <li>
 Fluency in - languages spoken by our people in the communities we serve (where necessary)
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or equivalent education (GED) required
 </li>
 <li>
 Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e., foreign-trained physician, paramedic, etc.) required
 </li>
 <li>
 A minimum of 1 year work experience as a Medical Assistant preferred, but not required
 </li>
 <li>
 6+ months phlebotomy experience is highly desired
 </li>
 <li>
 BLS for Healthcare Providers required
 </li>
 <li>
 EClinicalWorks or similar EMR experience
 </li>
 <li>
 Experience working with geriatric patients is a plus
 
 
 </li>
 </ul>
 
 Embodies and serves as a role model of ArchWell Health&rsquo;s Values
 
 
 
 <ul>
 <li>
 Be compassionate
 </li>
 <li>
 Strive for excellence
 </li>
 <li>
 Earn trust
 </li>
 <li>
 Show respect
 </li>
 <li>
 Stay resilient
 </li>
 <li>
 Always do the right thing
 
 
 </li>
 </ul>
 ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
</div>

Job Summary: 
The Team Lead, Pharmacy Medication Adherence Program is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacy Manager, Medication Adherence, this role will be leading a team of Pharmacy Technicians providing support and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care access for our members. This individual will provide and coordinate training when onboarding new team colleagues, ensure smooth daily operations of the team, and support clinical programs per existing protocols and assist members with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Pharmacy Medication Adherence workflow and Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion to empower team colleagues.
 
Duties/Responsibilities: 
<ul>
<li>Provide operations oversight of Centralized Medication Adherence Program Pharmacy Technicians, including maintaining training and periodic competency evaluation</li>
<li>Coordinate and conduct trainings to new Pharmacy Technicians during onboarding process</li>
<li>Participate in the hiring process of new colleagues as needed</li>
<li>Optimize operational Centralized Medication Adherence Program workflow as needed</li>
<li>Assist with other pharmacy departmental clinical programs or initiatives as the need arises</li>
<li>Conduct telephonic outreaches and answer incoming calls regarding medication use, including but not limited to medication adherence, refill request, and medication clarification</li>
<li>Obtain member’s permission and place refill requests with pharmacies via phone or web systems</li>
<li>Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action</li>
<li>Review pharmacy refill requests needs and take next steps to ensure member’s needs are met</li>
<li>Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use</li>
<li>Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards</li>
<li>Attend staff meetings and provide input into current trends, process evaluation, and quality improvement</li>
<li>Additional duties, as assigned</li>
</ul>
Required Skills/Abilities: 
<ul>
<li>High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude</li>
<li>Ability to lead and mentor colleagues effectively and respectfully</li>
<li>Self-starter with the ability to think creatively and work effectively</li>
<li>Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members</li>
<li>Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors</li>
<li>Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li>
<li>Ability to travel on occasion for company meetings</li>
</ul>
Education and Experience: 
<ul>
<li>High school diploma or equivalent education (GED) required</li>
<li>Registered Pharmacy Technician with a state board of pharmacy</li>
<li>Minimum of five (5) years of experience as a Pharmacy Technician, with a minimum of one (1) year of CMS Quality measures or Medication Adherence required</li>
<li>Leadership or managerial experience a plus</li>
<li>Experience working with geriatric patients or a medication adherence program is a plus</li>
<li>Embodies and serves as a role model of ArchWell Health’s Values:</li>
<li>Be compassionate</li>
<li>Strive for excellence</li>
<li>Earn trust</li>
<li>Show respect</li>
<li>Stay resilient</li>
<li>Always do the right thing</li>
</ul>
About ArchWell Health: 
At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
 
Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
 
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Join ArchWell Health and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ArchWell Health

About Company

Social Worker

Pharmacy Technician, Medication Adherence - CST/EST Time Zone

EMR/EHR Trainer

Team Lead, Pharmacy Medication Adherence Program - Remote

Medical Assistant

Medical Assistant

Team Lead, Pharmacy Medication Adherence Program - Remote