Qureos Mentor

Arcoro

<div>Why Arcoro?

Want to work with a solid company that&rsquo;s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you&rsquo;ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer&rsquo;s daily lives.

About the Job:
A Product Support Specialist provides advanced technical assistance to customers, handling escalated issues that require deeper troubleshooting and expertise. This role bridges the gap between frontline support and engineering teams, ensuring efficient resolution of complex problems while maintaining a high level of customer satisfaction.

What You Will Be Doing:
<ul>
<li>Diagnose and resolve escalated technical issues related to SaaS applications.</li>
<li>Collaborate with Tier 1 support teams to provide guidance and training.</li>
<li>Work closely with product &amp; development teams to identify and address recurring software bugs.</li>
<li>Advise on system configurations, updates, and advanced troubleshooting.</li>
<li>Document solutions and contribute to the knowledge base for future reference.</li>
<li>Communicate effectively with customers, ensuring timely resolution and follow-ups.</li>
<li>Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc).
</li><li>Other customer care-related support duties as assigned</li>
</ul>
Competencies &amp; Experience:
<ul><li>Strong technical troubleshooting skills in SaaS environments.</li>
<li>Experience with cloud-based applications, APIs, and system integrations.</li>
<li>Familiarity with ticketing systems and CRM platforms.</li>
<li>Excellent problem-solving and communication abilities.</li>
<li>Ability to work collaboratively with cross-functional teams.</li>
<li>3+ years of experience with supporting SaaS product, B2B support; ideally with HCM or Payroll specific experience.
</li><li>Strong customer service, communication, and interpersonal skills.</li>
<li>Prior experience with Zendesk, Salesforce, or equivalent Support and CRM platforms</li>
<li>High School Diploma or Equivalent, College Degree Preferred</li>
</ul>
Perks and Benefits:
<ul>
<li>Competitive salary</li>
<li>401(k) with Company match</li>
<li>Medical/Dental/ Vision, STD/LTD, Life Insurance</li>
<li>Flexible Time Off and Company-paid holidays</li>
<li>Hybrid Work Schedules</li>
</ul>
About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro&rsquo;s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div>

Product Support Specialist - Hybrid

<div>Why Arcoro?

Want to work with a solid company that&rsquo;s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you&rsquo;ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer&rsquo;s daily lives.

About the Job:

The Outbound Business Development Representative works to convert leads into sales opportunities exclusively for the Account Executive team. As the first point of contact, the Outbound BDR educates and qualifies prospects and leads to help create sales. The Outbound BDR is an excellent question-asker and knows when it&rsquo;s time to talk and when it&rsquo;s time to listen.

What you will be doing:
<ul>
<li>Develop outreach strategies for new lead-generation methods with a self-starter attitude.</li>
<li>Conduct market research to identify new leads and anticipate industry needs.</li>
<li>Support sales representatives in outbound strategies and lead generation efforts.</li>
<li>Engage actively with prospects to create new leads and sales opportunities.</li>
<li>Present innovative lead-generation ideas in weekly sales team meetings.</li>
<li>Collaborate with AEs to strategically identify and hand off qualified prospects.</li>
<li>Re-engage stalled marketing and sales-qualified leads to explore sales opportunities.</li>
<li>Schedule discovery calls for key prospects to connect with the AE team.</li>
<li>Communicate our value proposition effectively via phone and email.</li>
<li>Use tools like Outreach, LinkedIn, and ZoomInfo to target key prospects.</li>
<li>Generate sales pipeline and new business opportunities for the team.</li>
</ul>
Must Haves:
<ul>
<li>Ability to work independently and as a team when required.</li>
<li>Experience using ZoomInfo and Outreach or similar applications.</li>
<li>Positive, upbeat disposition with excellent phone skills and persuasive communication abilities.</li>
<li>Excellent problem-solving skills and willingness to collaborate in a highly competitive environment.</li>
<li>Passion for creating sales opportunities through complex market research and a focus on continuous learning and improvement.</li>
<li>A bachelor's degree or equivalent work experience</li>
<li>1-3 years of sales experience preferred</li>
<li>Experience with the MS Office Suite and MS Outlook</li>
</ul>
Perks and Benefits:
<ul>
<li>Competitive salary</li>
<li>401(k) with Company match</li>
<li>Medical/Dental/ Vision, STD/LTD, Life Insurance</li>
<li>Flexible PTO and Company-paid holidays</li>
<li>Hybrid Work - In Office Mon-Thurs, Home Fri</li>
</ul>
About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro&rsquo;s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div>

Outbound Business Development Representative - Hybrid

Join Arcoro and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Arcoro

About Company

Product Support Specialist - Hybrid

Outbound Business Development Representative - Hybrid