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<div>Job Title:Barista
Department: Operations
Pay Rate: $23.00 per hour
Reports To:General Manager
Status:Non-Exempt
Date:Nov 2023 
Broad Functions: Provides courteous, knowledgeable, outstanding customer service through excellent product knowledge and superior barista skills. Prepares beverages according to Store highest standards, and a commitment to quality in all of the goods the store offers. In filling a customer's order, baristas must address numerous factors, including the grind of the espresso, the pressure of the tamp, the speed at which the espresso shot is pulled, the temperature of the milk and the kind of serving cup. 
Main Duties and Responsibilities:<ul><li>
Welcomes and connects with every customer.</li><li>
Discover customer needs and appropriately suggests product to enhance service and meet sales goals.</li><li>
Offers customer demonstrations and samples using brewing equipment.</li><li>
Creates opportunities for customer to interact with the product.</li><li>
Responds to customer needs and says thank you to every customer.</li><li>
Prepares beverages to standards.</li><li>
Follows health, safety and sanitation guidelines for all products and areas.</li><li>
Follows store policy and procedures for operational flow at each station.</li><li>
Follows standards for merchandising, stocking, rotating and storing products.</li><li>
Performs cleaning tasks in accordance with the duty rosters and cleaning standards.</li><li>
Presents oneself professionally and demonstrates clear communication with customer's and team members.</li><li>
Follows cash handling procedures and cash register policies.</li><li>
Follows inventory stocking and recording guidelines.</li><li>
Contributes to store goals for increasing sales and improving profits.</li><li>
Presents oneself professionally and demonstrates clear communication with customer's and team members.</li><li>
Follows cash handling procedures and cash register policies.</li><li>
Follows inventory stocking and recording guidelines.</li><li>
Contributes to store goals for increasing sales and improving profits.</li></ul> 
Skills and Qualifications:<ul><li>
High School Diploma or General Education Degree (GED).</li><li>
Customer service experience required. Some coffee experience preferred.</li><li>
Ability to learn quickly</li><li>
Effective oral communication skills</li><li>
Strong interpersonal skills</li><li>
Ability to work as part of a team</li><li>
Ability to build relationships</li><li>
Ability to demonstrate enthusiastic work ethic</li><li>
Ability to deliver excellent customer service</li></ul> 
EEOC Statement:
We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status. 
Physical Demands:
The physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. 
Benefits:
We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options. Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match. Plus, enjoy access to discount programs for travel and entertainment and a location meal program. In addition, this position is eligible for overtime and overnight differentials.</div>

Barista

Overview As a Barista, you will deliver excellent guest service through mastery of coffee knowledge and recipes, educating teammates and customers, and making beverages to brand specifications. If you want a job where you will interact with a variety of people while developing your hospitality skills, join our team and apply now. Please note this is a tipped position, the hourly minimum pay listed doesn&rsquo;t include any potentially tipped earnings. Responsibilities Inform guests about additional items and use suggestive selling techniques. Serve food and beverage items in correct proportions, following all health, safety, and proper sanitation guidelines. Assist in opening or closing of the location. Perform clean-up duties, including cleaning equipment. Record all transactions via the point-of-sale system; maintain accurate cash count and balance banks at end of shift. Collect money for food and beverage items; process credit cards or determine correct change for guests. Qualifications Physical Requirements Constant standing, walking, bending, reaching, and repetitive motions. Ability to remain stationary for the entire length of shift. Ability to perform normal lifting of stock up to 50 pounds. EEOC Statement: We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

<div>Job Title: Director of Airport Operations
Reports To: Regional Vice President of Airport Operations
Status: Exempt
Department: Operations
Date: May 2025
Salary: 
 
Broad Functions: Lead and oversee airport operations business, focusing on delivering
exceptional results, building a great culture, developing future leaders, and maintaining strong
client relationships. Ensure the achievement of financial, operational, and guest service
objectives while fostering a best-in-class work environment. 
Main Duties and Responsibilities:
1. Meet and exceed business unit expectations in financial performance, people
management, client satisfaction, and business partner relationships.
2. Develop and implement strategies to create a best-in-class culture where team members
are valued, appreciated, and driven to provide an exceptional guest experience.
3. Identify, mentor, and develop the area's future leaders, ensuring a strong leadership
pipeline.
4. Maintain the highest standards of food safety and brand compliance across all operations.
5. Manage and optimize budgets to ensure financial targets are met or exceeded.
6. Ensure strict adherence to brand standards across all locations.
7. Serve as a visible and transparent leader in daily floor operations within the airport.
8. Create and execute action plans to address retention, turnover, and overall employee
satisfaction.
9. Collaborate with the Regional Vice President to develop and implement business strategies
aligned with organizational goals and objectives.
10. Oversee staffing requirements and budget guidelines in conjunction with annual financial
statements.
11. Ensure compliance with airport badging requirements through daily termination
notifications.
12. Optimize schedules and ensure payroll compliance across all operations while using the
workforce management tool.
13. Work with team members to maintain high-quality storefronts and ensure timely store
openings.
14. Interface with Legal, Human Resources, Loss Prevention, Business Development,
Finance, and other business units in the daily affairs of the operation.
15. Act as a corporate representative for public relations activities as needed. 
Supervisory Responsibilities:
1. Lead, mentor, and develop a high-performing leadership team, including Assistant
Directors and Concept Managers.
2. Set clear goals and hold team members accountable for delivering results.
3. Conduct regular performance evaluations and provide ongoing feedback to direct reports.
4. Address and resolve associate relations matters promptly and effectively. 
Skills and Qualifications:
1. Bachelor's Degree in Business Administration, Hospitality, or related field. Master's degree
a plus.
2. 7+ years of experience in upper management of food, beverage, and retail operations,
handling multiple locations (15+).
3. Proven track record of successfully running a multi-million dollar business.
4. Strong financial acumen and ability to analyze and optimize business performance.
5. Excellent leadership skills with a focus on developing and motivating teams.
6. Ability to create and maintain a positive, high-performance culture.
7. Strong client relationship management skills.
8. Proficient in Microsoft Office suite and relevant business software.
9. Outstanding strategic planning and execution abilities.
10. Excellent oral and written communication skills.
11. Strong analytical skills for budget management, business analysis, and risk assessment.
12. Exceptional time management, organization, and project management skills.
13. Commitment to maintaining the highest standards of guest relations, diplomacy, and
professionalism. 
Physical Demands:
The physical demands described here are representative of those that must be met by an
associate to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. 
While performing the duties of this job, the associate is regularly required to stand for long
periods of time, use hands and fingers, communicate verbally, and hear. The associate is
frequently required to reach with hands and arms, climb, balance, taste, and smell. The
associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or
move up to 50 pounds. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and the ability to focus. 
EEOC Statement: 
We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.'</div>

Director of Airport Operations

<div>Overview 
As a Barista, you will deliver excellent guest service through mastery of coffee knowledge and recipes, educating teammates and customers, and making beverages to brand specifications. If you want a job where you will interact with a variety of people while developing your hospitality skills, join our team and apply now. 
Please note this is a tipped position, the hourly minimum pay listed doesn&rsquo;t include any potentially tipped earnings. 
Responsibilities 
<ul><li>
Inform guests about additional items and use suggestive selling techniques.</li><li>
Serve food and beverage items in correct proportions, following all health, safety, and proper sanitation guidelines.</li><li>
Assist in opening or closing of the location.</li><li>
Perform clean-up duties, including cleaning equipment.</li><li>
Record all transactions via the point-of-sale system; maintain accurate cash count and balance banks at end of shift.</li><li>
Collect money for food and beverage items; process credit cards or determine correct change for guests.</li></ul> 
Qualifications 
Physical Requirements 
<ul><li>
Constant standing, walking, bending, reaching, and repetitive motions.</li><li>
Ability to remain stationary for the entire length of shift.</li><li>
Ability to perform normal lifting of stock up to 50 pounds.</li></ul>
EEOC Statement: 
We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.</div>

Overview - $20.50 per hour When guests are provided with excellent service, this is where we have achieved our greatest goal. As a Restaurant Supervisor, you will lead hourly staff in the daily performance of their duties and effectively prioritize multiple tasks. Responsibilities Maintain a safe and clean environment for guests and team members, ensuring the venue is adequately stocked with all products and supplies needed for service and all departmental and organizational policies and procedures are met Assign duties to team members on shift and perform some service tasks Assist managers in team member training and compliance Investigate and resolve service complaints, review procedures operational areas in need of attention, as well as assisting in the management of staffing levels in accordance with budgetary goals and business volume Greet guests positively, professionally and as an individual, and monitor guests&rsquo; and team member need within your assigned area Qualifications Experience working in a restaurant; beneficial to have two years&rsquo; supervisory experience Self-motivated, superior organization and guest service abilities Excellent written and verbal communication skills with customer relation skills No college degree required Physical Requirements Must be able to carry up to 35 lbs Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms EEOC Statement: We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status. Work Location: In person

Bourbon Library- Supv II Restaurant

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Barista

Barista

Director of Airport Operations

Barista

Bourbon Library- Supv II Restaurant