Qureos Mentor

Arizona Financial Credit Union

Job Summary OverviewThe position is responsible for delivering services and expertise to business and consumer members by phone with a focus on growing business and empowering members toward self-service options. ACD queues include but are not limited to 100 Club, Card Inquiry, General Inquiries, Password Resets, Technical Support, Technical Support Internal (supporting branches), Business Services, and Spanish (if applicable).Essential Job Functions<ul><li>Maximizes each new and existing member contact as an opportunity to create or expand a mutually beneficial relationship, including offering products or services to assist members in their current financial needs. A minimum number per month is required.</li><li>Obtains and maintains up to date organizational knowledge on products, services and the technical capacities needed for specialty systems including but not limited to NCR online banking/mobile banking admin console, CST bill pay, Visa DPS, Zelle, PowerOns and Temenos.</li><li>Communicates opportunities for process improvement and ways to increase efficiency within the call center. Follows organizational security procedures and training to minimize organizational risk while providing remote services.</li><li>Supports relationship banking service strategy by demonstrating habits and behaviors consistent with brand guidelines and referrable experiences.</li><li>Must be an excellent problem solver and have the ability to keep a calm voice during stressful interactions.</li><li>Must complete notes/processes while in conversation with members. Must be able to multitask.</li><li>Must achieve schedule adherence evaluation of the percentage of time serving members in accordance with the published schedule.</li><li>Performs other job-related duties as assigned.</li></ul>Position Required QualificationsMinimum Education and ExperienceHigh School diploma or general education degree (GED).Knowledge, Skills, and AbilitiesKnowledge of computers and software applications in Windows, Excel, and Word. Ability to type 45 words per minute. Ability to perform 10-key accurately. Ability to read, write, speak, and use proper grammar in English. Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals. Ability to speak effectively to members regarding sensitive inquiries or complaints and ability to present information to groups. Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations. Ability to professionally communicate while presenting information to members and/or department staff. Ability to communicate verbally both in person and on the telephone. Ability to calculate rates, ratios, and percentages. Ability to speak effectively to members regarding sensitive inquiries or complaints. Process teller transactions and teller related functions.Licenses, Training, and Certifications RequiredNone.Preferred QualificationsTwelve months with Arizona Financial. One (1) year experience in a financial institution, call center or any related customer service field.Hybrid Work Environment and Physical Demands<ul><li>Occasionally required to stand, walk, climb or balance; stoop, kneel, crouch or crawl.</li><li>Regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.</li><li>Regularly lift and/or move up to 25 pounds.</li><li>Specific vision abilities required by this job include close vision, distant vision, peripheral vision, and ability to adjust focus.</li><li>The noise level in the work environment is usually high.</li><li>Must be able to travel independently to department and branch locations.</li></ul>NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.Job Type: Full-timePay: From $23.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li><li>Work from home</li></ul>Application Question(s):<ul><li>Are you bilingual in English and Spanish?</li><li>Are you able to work Monday through Friday between 8:00am to 6:00pm?</li><li>Are you able to work Saturdays once every 3 months?</li></ul>Experience:<ul><li>Call center: 1 year (Preferred)</li></ul>Work Location: Hybrid remote in Phoenix, AZ 85008

Teleservices Consultant - Bilingual - Hybrid AZ Call Center Environment

The position is responsible for working directly with BSA Auditor&rsquo;s and Examiners during audits and exams:<ul><li>Pre-work prior to the audit/exam.</li><li>Post-work after the audit/exam.</li></ul>Essential Job Functions<ul><li>Works with the Director of Account Protection and Security, Compliance Officer and BSA Officer on BSA findings and adhere to the findings that they are revised.</li><li>Reviews and creates/updates business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities. Gathers and interprets information from multiple sources and makes recommendations.</li><li>Supports the business team with the development and tuning of the assigned solution models and rules or risk factors.</li><li>Leads the business testing activities including defining test scope, plans and deliverables.</li><li>Fills in for the Director of Account Protection as needed for projects and other initiatives.</li><li>Reports to BSA Officer in absence of BSA Manager.</li><li>Ensures policy communication and expectations are properly reported and managed.</li><li>Works with branch managers to resolve any irregularities that come from newly opened accounts identified and related to CIP.</li><li>Conducts timely and thorough review of potentially suspicious activity through case management.</li><li>Assists in CTR quality control monitoring. Address missed documentation provided by branch and back-office operation staff and provide training to correct those errors.</li><li>Assists during all periodic BSA/AML compliance reviews, audits, and examinations.</li><li>Maintenance and update all BSA/OFAC/AML/ Risk policies, procedures, and compliance as they relate to the BSA program.</li><li>Reviews onboarding documentation for all new business accounts and risk rate accounts using AML system risk rating module.</li><li>Performs the Due Diligence and system data entry for all new business accounts.</li><li>Monitors and validates risk rating for all new personal accounts using the AML system risk rating module.</li><li>New customers identified as high risk, conduct enhanced due diligence and monitoring efforts.</li><li>Identifies high risk accounts from information received from other departments, branches, Suspicious Activity Reports (SAR&rsquo;s) and Currency Transaction Reports (CTR&rsquo;s).</li><li>Performs independent analysis for cases involving suspicious activity including, but not limited to, structuring, check fraud, and kiting for presentation to the BSA Manager, BSA Officer, and VP of Risk.</li><li>Schedules perform analysis of core application and AML system reports that identity potential suspicious activity including case management.</li><li>Manages cases of potentially suspicious activity from the AML monitoring system, including analysis of transaction activity and balances for review by the BSA Manager, BSA Officer, and VP of Risk.</li><li>Conducts a monthly review of all new accounts, using system reports/AML tool, to ensure that all new accounts have been appropriately risk rated.</li><li>Performs testing of BSA/AML systems in conjunction with system or Core upgrades.</li><li>Maintains communications with Account Manager(s) for BSA/AML systems.</li><li>Performs review of the Credit Unions Customers Identification Program and other lists for compliance with FinCEN 314a requests or OFAC filtering results.</li><li>Performs periodic OFAC updates/screenings and FinCEN 314a requests and investigation potential matches to make a disposition.</li><li>Reviews and approves wire transfer requests.</li><li>Reaching out to consumer and business members, on a business need basis.</li><li>Stays current with changes in BSA regulations and develop related procedures or revisions to the BSA program and with the BSA officer.</li><li>Participates in compliance and regulatory initiatives and other special projects, including execution of project plans for new regulations, regulatory guidance, and compliance processes.</li><li>Cross- rains on other BSA/AML related functions AML processes, which include suspicious activity investigations and reporting, sanctions, and politically exposed person screening, OFAC, CDD/EDD screening. Business account opening review process, and other AML related processes. The Senior BSA Analyst will work closing with Director of Account Protection/ VP of Risk to ensure critical functions are fulfilled timely and accurately. Responsibilities include advising the BSA/AML Officer of emerging compliance issues, aid in the establishment of controls to mitigate risks, and development of necessary training programs to ensure and improve regulatory compliance. Stays current on BSA system enhancements and recommends changes in settings and procedures to maximize effectiveness. Review system generated alerts for potential matches and conduct research as required and document detailed results. Review PEP and Sanction alerts for potential matches and conduct research as required. Complete follow-up reviews on activity that was previously reported as suspicious. Identify trends and report to management. All mandatory training completed to deadline and understood within given timescales. Speak with staff and management in a friendly tone and train as needed. Ensures consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators. Removes obstacles and impediments to ensure business and operational objectives are met. Identifies and applies best practices and needed process improvements. Ensures compliance with company policies and procedures. Monitors project execution to deliver incremental business value.</li><li>Performs other job-related duties as assigned.</li></ul>Position Required QualificationsMinimum Education and ExperienceHigh School diploma or GED and five (5) years of similar or related experience in BSA/AML compliance management in a financial institution.Knowledge, Skills, and Abilities<ul><li>Knowledge of BSA/AML and CDD/EDD requirements for financial intuitions. Detailed current knowledge of and experience in BSA, AML, CIP, OFAC and USA PATRIOT Act regulations as they relate to a retail and commercial banking environment.</li><li>Knowledge and experience in BSA/AML system including system settings and parameters and training.</li><li>Experience preparing documents for Audits, NCUA Examination.</li><li>Experience with Regulatory and outside auditors related to BSA exams and audits.</li><li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li><li>Experience in senior level decision making at a financial institution.</li><li>Ability to write business correspondence and business policies and procedures of a technical nature.</li><li>Ability to speak with staff and management in person and on the telephone.</li><li>Ability to speak effectively and present information to groups and to management.</li><li>Knowledge of computers and software applications in Windows, Excel, Access and Word. Ability to read, write and speak English.</li><li>Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations.</li></ul>Licenses, Training, and Certifications RequiredNone.Preferred Qualifications<ul><li>Registered with FinCEN 314a and 314b</li><li>ACAMS Certification</li></ul>Hybrid Work Environment and Physical Demands<ul><li>While performing the duties of this job, the employee is regularly required to sit; use hands to finger keys accurately when using computers, keyboards, and phones. While performing the duties of this job, the employee is frequently required to stand; walk; reach with hands and arms. While performing the duties of this job, the employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; color vision; depth perception; and ability to adjust focus. The noise level in the work environment is usually moderate. Must be able to travel independently to department and branch locations.</li></ul>Job Type: Full-timePay: From $31.19 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Experience:<ul><li>BSA/AML compliance: 5 years (Required)</li></ul>Work Location: Hybrid remote in Phoenix, AZ 85008

Sr. BSA Analyst - Hybrid AZ

Join Arizona Financial Credit Union and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Arizona Financial Credit Union

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Teleservices Consultant - Bilingual - Hybrid AZ Call Center Environment

Sr. BSA Analyst - Hybrid AZ