Qureos Mentor

Arkansas Urology

<div>Description:

Medical Receptionist
Responsible for handling daily front office reception and administration duties to include greeting and promptly processing patients in a prompt and professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone promptly and professionally; answering or referring inquiries.</li><li>
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.</li><li>
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.</li><li>
Verify patient chart is complete and up to date, facilitate the completion of necessary forms, obtain signatures, and collect co-pays</li><li>
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.</li><li>
Ensures availability of treatment information by filing and retrieving patient records.</li><li>
Maintains patient accounts by obtaining, recording, and updating personal and financial information.</li><li>
Ensures accurate and timely collections of patient copays or other financial obligations of patients.</li><li>
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.</li><li>
Protects patients' rights by maintaining confidentiality of personal and financial information.</li><li>
Maintains operations by following policies and procedures. Photocopy, computer input/typing, schedule radiology work, as directed.</li><li>
Order medical records, prepare same for daily appointments, and type various forms.</li><li>
Receive dropped off patients' specimens and deliver to the lab.</li><li>
Perform any other related duties as required or assigned.</li></ul>
Requirements:

DESIRED QUALIFICATIONS, EDUCATION and/or EXPERIENCE<ul><li>
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</li><li>
High school diploma or equivalent</li><li>
One year front office administrative experience, preferably in healthcare environment.</li><li>
Working knowledge of basic medical terminology</li><li>
Working knowledge of health insurance industry</li><li>
Enthusiastic commitment to providing exceptional customer service to patients and internal customers.</li><li>
Ability to effectively communicate verbally and in writing to patients, medical professionals and clinic staff.</li><li>
Excellent attention to detail, organizational and problem solving skills</li><li>
Ability to prioritize and balance workload in order to service patients and meet deadlines and requirements</li><li>
Self-motivated, self-directed, and willingness to do whatever it takes to get the job done</li><li>
Must be able to operate basic office equipment such as printer, scanner, fax and/or copies</li></ul>
COMPUTER SKILLS<ul><li>
High proficiency in the use of Microsoft Office applications, typing speed of 45-50 WPM</li><li>
Working knowledge of any medical software/systems preferable</li></ul>
PHYSICAL DEMANDS<ul><li>
Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.</li><li>
While performing the functions of this job, the employee is continuously required to sit; regularly required to use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required to stand, walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision. Must be able to lift/push/pull up to 10 pounds</li></ul>
WORK ENVIRONMENT
Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level.</div>

MEDICAL RECEPTIONIST

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Arkansas Urology

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MEDICAL RECEPTIONIST