Qureos Mentor

Arlo Hotels

<div>
 Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Food &amp; Beverage Supervisor. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more&rdquo;&hellip;..
 
 
 The role of the Food &amp; Beverage Supervisor is to assist and support the Food &amp; Beverage Manager(s) in the overall operations of the Food &amp; Beverage outlets.
 
 
 This position will follow the rooftop season of April 6th - September 15th.
 
 
 RESPONSIBILITIES AND AUTHORITIES:
 
 
 <ul>
 <li>
 Always treat guests with courtesy and respect in a variety of situations
 </li>
 <li>
 Honesty &amp; Integrity
 </li>
 <li>
 Delivers outstanding service and creates memorable experiences.
 </li>
 <li>
 Coordinates and multi-tasks job duties in an active environment
 
 
 
 </li>
 </ul>
 SPECIFIC DUTIES
 
 
 <ul>
 <li>
 Assists Restaurant Manager(s) in training and developing management and staff
 </li>
 <li>
 Develops training documents, menu descriptions and service documents for front of house staff
 </li>
 <li>
 Discuss hiring needs with Restaurant General Manager and People Services
 </li>
 <li>
 Coordinate interviews with applicants as necessary
 </li>
 <li>
 On boards and creates training programs for new hires
 </li>
 <li>
 Prepare daily and seasonal staff training classes
 </li>
 <li>
 Design and implement new tools and procedures to improve service as necessary
 </li>
 <li>
 Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and restaurant menu additions
 </li>
 <li>
 Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc.
 </li>
 <li>
 Ensure that all health department standards are being upheld daily
 </li>
 <li>
 Ensures a high level of guest satisfaction and cultivates return business
 </li>
 <li>
 Develops and upholds restaurant standard operating procedures
 </li>
 <li>
 Meets guests and develops relationships to manage the restaurant from a promotional angle
 </li>
 <li>
 Develops and upholds restaurant standard operating procedures
 </li>
 <li>
 Upholds all People Services best practices
 </li>
 <li>
 Follows and ensures compliance of all Arlo Hotels policies and standard operating procedures as outlined in the Employee Handbook
 </li>
 <li>
 Acts as an ambassador to Arlo Hotels Culture
 </li>
 <li>
 Oversees Banquet execution and Banquet needs
 
 
 
 </li>
 </ul>
 REQUIREMENTS:
 
 
 Certifications:
 
 
 <ul>
 <li>
 Florida Food Handler Manager Certification
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Minimum two (2) years of experience in F&amp;B roles.
 
 
 
 </li>
 </ul>
 Physical Abilities:
 
 
 <ul>
 <li>
 Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance.
 </li>
 <li>
 Reaching overhead and below with the knees, including bending, twisting, pulling and stooping
 
 
 
 </li>
 </ul>
 Rate of Pay: $25/hour
</div>

Food & Beverage Supervisor

<div>
 Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Events Server. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more&rdquo;&hellip;..
 
 
 As an Event Server at Arlo Williamsburg, you will be expected to have a first-rate knowledge on event services in different styles, from cocktail style events to synchronized plated dinners. During events, your responsibilities will include, but are not limited to:
 
 
 RESPONSIBILITIES AND AUTHORITIES:
 
 
 <ul>
 <li>
 Review all Banquet Event Orders (BEOs) to ensure flawless execution of large parties and special events.
 </li>
 <li>
 Serving canapes and serving food for all services.
 </li>
 <li>
 Taking food and beverage orders with a full knowledge of our menu.
 </li>
 <li>
 Bussing and polishing glassware, flatware, and plate ware.
 </li>
 <li>
 Assist in the cleaning and storage of any and all event items and event spaces.
 </li>
 <li>
 Ability and experience providing exceptional and quality service to high profile celebrity and VIP clientele.
 </li>
 <li>
 Assist with the set-up, breakdown &amp; decorations in the event space as needed.
 </li>
 <li>
 Assist in the cleaning and storage of any and all event items and event spaces.
 </li>
 <li>
 Respond promptly, professionally, and appropriately to guest and staff concerns.
 </li>
 <li>
 Maintain a high level of cleanliness and adhere to all sanitary and safety standards.
 </li>
 <li>
 Foster a welcoming and pleasant atmosphere for dining and entertainment.
 </li>
 <li>
 Anticipate guest needs and consistently exceed service expectations.
 </li>
 <li>
 Exhibit dependability by following instructions, responding to management direction, and completing tasks in a timely manner.
 </li>
 <li>
 Collaborate effectively with the team while balancing individual responsibilities.
 </li>
 <li>
 Take initiative, demonstrate accountability, and clearly communicate with both guests and colleagues to resolve issues.
 </li>
 <li>
 Maintain professionalism and composure in a fast-paced environment.
 </li>
 <li>
 Accurately relay information regarding orders, allergies, and special requests to the Event Captain, Event Manager, and/or appropriate team members.
 </li>
 <li>
 Handle guest complaints with a positive attitude and promptly notify management whenever a guest is dissatisfied.
 </li>
 <li>
 Going above and beyond to accommodate requests.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Minimum 2 years' experience in hospitality, preferably in catering or as a server
 </li>
 <li>
 Ability to learn and quickly present menu items
 </li>
 <li>
 Ability to carry drinks and glassware on a serving tray
 </li>
 <li>
 Ability to partner with a variety of individuals including guests, clients, colleagues and managers
 </li>
 <li>
 Superb organization and listening skills.
 </li>
 <li>
 </li>
 <li>
 Demonstrate reliable attendance and punctuality
 </li>
 <li>
 Demonstrate clear written and verbal communication skills
 </li>
 <li>
 Able to work in a team environment and welcome feedback and direction
 </li>
 <li>
 Capable of standing for prolonged periods of time up to 10+ hours
 </li>
 <li>
 Lifting and moving venue furniture up to 50 lbs.
 </li>
 <li>
 Ability to reach, bend, stoop, climb up and down stairs, walk, carry multiple objects
 </li>
 <li>
 A positive and prompt work ethic
 </li>
 <li>
 General wine and cocktail knowledge a plus.
 
 
 
 </li>
 </ul>
 Salary: $40.00/ Hour
</div>

Event Server

<div>
 Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Housekeeping. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more&rdquo;&hellip;
 
 
 This position is responsible for the planning, organization, development and direction for the overall operation of the Housekeeping department. This role will focus on ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guest rooms; hallways, lobbies, public areas, rest areas, storage, work areas and hotel grounds meet and/or exceed Arlo standards.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, Dental, Vision
 </li>
 <li>
 401K - after one year
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Bonus Eligible
 </li>
 <li>
 Cell Phone Reimbursement
 
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Always treat guests with courtesy and respect in a variety of situations.
 </li>
 <li>
 Display honesty and integrity.
 </li>
 <li>
 Employs excellent employee relations and team building skills.
 </li>
 <li>
 Maintain open communication with Housekeeping Managers and all other departments.
 </li>
 <li>
 Adhere to hotel Health and Safety guidelines.
 </li>
 <li>
 Conduct and participate in pre-shift meetings.
 </li>
 <li>
 Work under pressure in a fast paced environment.
 </li>
 <li>
 Report immediately any accident and/or incident which may occur while at work.
 </li>
 <li>
 Ensure overall consistency and efficiency of the Housekeeping department.
 </li>
 <li>
 Supervises housekeeping staff: hiring, performance evaluations, training and development. With the assistance of People Services termination and coach and counseling.
 </li>
 <li>
 Establishes and maintains cost control systems for staffing, inventories (linen, terry, OS&amp;E and cleaning supplies).
 </li>
 <li>
 Assists Director of Operations in the development of the department&rsquo;s annual budget. Monitors performance against plan.
 </li>
 <li>
 Enforces Policies and Procedures.
 </li>
 <li>
 Schedules team members according to labor standards and forecasted business levels.
 </li>
 <li>
 Prepares daily assignments for all housekeeping team members.
 </li>
 <li>
 Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day in conjunction with supervisors.
 </li>
 <li>
 Maintains a high level of cleanliness quality based on hotel objectives.
 </li>
 <li>
 Manages the Lost and Found Program.
 </li>
 <li>
 Ensures guest satisfaction; addresses guest issues and/or any correspondence.
 </li>
 <li>
 Keeps control of daily financial reports; updates check books and balances profit and loss at the end of each month.
 </li>
 <li>
 Controls costs, as well as labor costs, improving departmental revenues.
 </li>
 <li>
 Orders and receives supplies, ensuring an adequate inventory level.
 </li>
 <li>
 Conducts and monitors Housekeeping payroll.
 </li>
 <li>
 Monitors labor and payroll costs.
 </li>
 <li>
 Ensures all hotel housekeeping standards are trained to all housekeeping team members.
 </li>
 <li>
 Coaches and develops team members when needed.
 </li>
 <li>
 Maintains a deep cleaning program.
 </li>
 <li>
 Conducts monthly departmental meetings.
 </li>
 <li>
 Establishes a strong relationship with the Engineering Department for any repairs needed and preventive maintenance program.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College Degree in Hospitality or related field preferred.
 </li>
 <li>
 Three to five years of experience in Housekeeping Management capacity.
 </li>
 <li>
 Ability to multi-task, work in fast paced environment and have a high level attention to detail.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Maintain positive and productive working relationships with other team members and departments.
 </li>
 <li>
 Possess knowledge of opening and closing the house, inventory control, ordering supplies, payroll, scheduling and managing budgets. (add similar)
 </li>
 <li>
 Physical Abilities:
 
 
 
 </li>
 </ul>
 Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance.
 
 
 <ul>
 <li>
 Reaching overhead and below with the knees, including bending, twisting, pulling and stooping
 
 
 
 </li>
 </ul>
 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Director of Housekeeping

Join Arlo Hotels and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Arlo Hotels

About Company

Food & Beverage Supervisor

Event Server

Director of Housekeeping