Qureos Mentor

Array Behavioral Care

<div>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 
ABOUT THE ROLE
The Revenue Cycle Management Patient Services Coordinator is responsible for delivering responsive, high-quality support to both internal and external stakeholders through phone, email, and billing systems. This position plays a key role in maintaining efficient revenue cycle operations by supporting accounts receivable activities, addressing workflow issues, and ensuring accurate and timely processing of billing related tasks. The Revenue Cycle Management Patient Services Coordinator will bring strong communication skills, attention to detail, and problem-solving abilities, and will work closely with revenue cycle staff, clinicians, and administrative teams to ensure a smooth and effective billing experience for patients and providers. 
WHAT YOU&rsquo;LL DO<ul><li>
Assist in maintaining best practice in the Revenue Cycle Management Process</li><li>
Provide support for patients and clinicians when identifying issues or breakdowns in the billing workflow</li><li>
Work in KeyCare Demographic and insurance queues by reviewing and processing demographic and insurance information within KeyCare to ensure patient records are accurate and up to date. Validate insurance coverage, correct data discrepancies, and escalate issues that may impact claim submission.</li><li>
Refile claims to the payers, document trends and identify root cause to ensure success of first appeal.</li><li>
Collaborate with billing, coding, and administrative staff to research denials, determine root causes, and take appropriate corrective actions. Support the resolution of payer discrepancies to recover revenue, prevent future issues, and maintain compliant billing practices.</li><li>
Manage incoming payer, patient, and vendor correspondence and take appropriate action on each. Ensure that all communications are accurately indexed and accessible for audit, follow-up, and documentation purposes.</li><li>
Assist in verifying collector activity and refund batches for accuracy, ensuring that adjustments, write-offs, and patient or payer refunds are calculated properly and supported by necessary documentation.</li><li>
Respond to patient inquiries with professionalism and clarity, providing support related to billing questions, account balances, payment options, and insurance coverage. Maintain empathetic, service-oriented communication while ensuring compliance with privacy and confidentiality standards.</li><li>
Follow all standard operating procedures and ensure any workflow changes are appropriately documented in a revised version on Microsoft 365 once approved.</li><li>
Other duties as needed</li></ul>
WHAT WE&rsquo;RE LOOKING FOR<ul><li>
Working knowledge of the practices, procedures, and concepts of healthcare revenue cycle, preferably behavioral healthcare</li><li>
Ability to relate and communicate positively, effectively, and professionally with internal and external stakeholders</li><li>
Preferred 1 years&rsquo; experience in revenue cycle management, patient financial services, and health information systems</li><li>
Work calmly and respond courteously under pressure</li><li>
Collaborate and accept direction</li><li>
Exhibits strong verbal and written communication and demonstrates excellent customer service skills</li><li>
Ability to be adaptable, working with challenging and demanding tasks and customers</li><li>
Ability to quickly evaluate and prioritize tasks in a fast-paced environment</li><li>
Demonstrate detail-orientation and superior time management skills</li><li>
Proficiency in MS Office (Word, Excel, PowerPoint), with strong data entry skills</li><li>
Knowledge in EMR Applications (Athena, Mahler)</li></ul> 
POSITION LOGISTICS<ul><li>100% remote position</li><li>Reports to VP, Revenue Cycle</li></ul> 
COMPENSATION AND BENEFITS<ul><li>
The pay range for this role is $17 - $22 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</li><li>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</li><li>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</li><li>
401k</li></ul>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.</div>

Revenue Cycle Management Patient Services Coordinator

<div>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 
ABOUT THE ROLE
The Clinician Onboarding Coordinator is responsible for supporting clinicians through onboarding and ongoing operational needs to ensure readiness, efficiency, and a positive clinician experience at Array Behavioral Care. This position plays a key role in maintaining accurate systems access, and workflows that align with clinical program requirements and support high quality care delivery.
The Clinician Onboarding Coordinator brings strong clinical operations expertise, technical aptitude, and sound judgment, and works closely with the Clinical Onboarding Manager, Clinician Experience Liaisons, Medical Affairs, People Operations/HR, and Clinical Leadership to ensure operational accuracy, continuity, and alignment with organizational goals.
The Clinician Onboarding Coordinator works independently on defined areas of responsibility and communicates directly with clinicians, clinical leaders, and cross functional partners to resolve issues, maintain readiness, and support a positive clinician experience. 
WHAT YOU&rsquo;LL DO<ul><li>
Manage clinician preboarding operational support by executing and overseeing standardized communications, managing follow ups, and providing clear, proactive updates on onboarding progress to clinicians and internal stakeholders.</li><li>
Build, maintain, and optimize clinician schedules, including initial schedule templates and ongoing adjustments, ensuring alignment with licensure requirements, availability, clinical programs, and operational capacity.</li><li>
Oversee the coordination of required compliance meetings, ensuring accurate scheduling, clear communication, and complete documentation, and resolving issues that may impact clinician readiness.</li><li>
Maintain accurate clinician data across Epic, Salesforce, and other internal programs.</li><li>
Manage and validate clinician system access across clinical and operational platforms, resolving access discrepancies and troubleshooting issues as they arise.</li><li>
Support and manage assigned components of clinician preboarding, tracking progress against timelines and required milestones.</li><li>
Proactively identify risks, gaps, delays, or missing requirements that may impact clinician readiness, and partner with cross functional teams to drive timely resolution.</li><li>
Serve as a direct point of contact for clinicians and internal stakeholders by communicating onboarding status, expectations, and next steps with clarity and professionalism.</li><li>
Collaborate closely with Clinician Experience and Operations, Human Resources, Medical Affairs, and other partners to ensure consistent, compliant, and efficient execution of clinician preboarding workflows.</li><li>
Identify recurring operational issues and contribute to continuous improvement efforts by recommending and supporting enhancements to workflows, systems, and documentation.</li><li>
Perform additional operational responsibilities as needed to support clinician readiness, operational excellence, and a positive clinician experience.</li></ul> 
WHAT WE&rsquo;RE LOOKING FOR<ul><li>
A bachelor's degree in healthcare administration or a related field; or a combination of relevant experience and education.</li><li>
1-3 years of experience in clinical operations, clinician support, healthcare administration, practice management, or credentialing/licensing coordination.</li><li>
Demonstrated experience communicating directly with clinicians and clinical leaders in a professional, service‑oriented manner.</li><li>
Strong working knowledge of Epic and related healthcare or operational systems; experience with Asana preferred. Demonstrated ability to learn new platforms quickly.</li><li>
Proven ability to manage multiple workflows simultaneously with accuracy and attention to detail.</li><li>
Solid problem‑solving skills and the ability to identify issues, assess impact, and take appropriate action.</li><li>
Ability to work independently, prioritize effectively, and meet deadlines in a fast‑paced environment.</li></ul>
POSITION LOGISTICS<ul><li>
Position is Remote, based in Eastern or Central time strongly preferred
</li><li>Exempt, Full-time employment</li><li>
Reports to Dir, Clinician Experience and Operations</li></ul>
COMPENSATION AND BENEFITS<ul><li>
The pay range for this role is $62,000 - $76,000 per year. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</li><li>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</li><li>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</li><li>
401k</li></ul>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.</div>

Clinician Onboarding Coordinator

<div>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 
ABOUT THE ROLE
The Clinician Experience Liaison is responsible for serving as the primary operational point of contact for an assigned group of clinicians, supporting them from onboarding through successful integration into clinical practice at Array Behavioral Care. This position plays a key role in ensuring clinicians receive timely communication, clear expectations, and responsive operational support that promotes confidence, engagement, and long-term retention. The Clinician Experience Liaison brings strong relationship management, communication, and problem-solving skills, and works closely with Medical Affairs, Operations, and Clinical Leadership to address clinician needs, resolve operational issues, and support a seamless clinician experience. 
WHAT YOU&rsquo;LL DO<ul><li>
Serve as the primary operational point of contact for an assigned group of clinicians, providing end‑to‑end support from onboarding through full integration into clinical practice.</li><li>
Build and maintain strong, trust‑based relationships with clinicians by delivering timely, accurate, and professional operational support and serving as a consistent, reliable resource.</li><li>
Act as a liaison between clinicians and internal teams, guiding clinicians through systems, resources, and organizational changes while ensuring questions and issues are appropriately routed and resolved.</li><li>
Promote clinician engagement, confidence, and retention through proactive communication, clear expectation‑setting, and ongoing support that ensures clinicians feel informed, connected, and supported.</li><li>
Support the execution of clinical and operational initiatives by communicating updates, reinforcing expectations, and assisting clinicians in adapting to workflow, process, or system changes.</li><li>
Partner closely with Clinical Leadership, Onboarding, Licensing &amp; Credentialing, IT, Scheduling, and other cross‑functional teams to deliver a seamless and coordinated clinician experience.</li><li>
Capture, synthesize, and share clinician feedback, recurring questions, and operational pain points with internal stakeholders to inform continuous improvement of onboarding and ongoing clinician support processes.</li><li>
Maintain accurate and timely documentation of clinician interactions, onboarding milestones, and operational updates to ensure continuity, visibility, and follow‑through.</li><li>
Performs other duties as needed</li></ul> 
WHAT WE&rsquo;RE LOOKING FOR<ul><li>
A bachelor's degree in healthcare administration, public health, or a related field; or a combination of relevant experience and education.</li><li>
3&ndash;5 years of experience in clinician support, practice operations, healthcare administration, or related roles such as licensing/credentialing coordination, where relationship management and cross functional collaboration were central to success.</li><li>
Exceptional communication skills, with the ability to convey complex, sensitive, or evolving information clearly, professionally, and with empathy to clinicians and internal partners.</li><li>
Strong relationship building and interpersonal skills, with a demonstrated ability to establish trust, collaborate across departments, and serve as a reliable point of connection between clinicians and operational teams.</li><li>
Highly organized and detail oriented, with the ability to manage multiple workflows, priorities, and timelines while maintaining accurate documentation and follow through.</li><li>
Comfort operating in ambiguity, exercising sound judgment to keep clinicians informed, supported, and moving forward even when processes, timelines, or information are still evolving.</li><li>
Self directed and adaptable, able to work independently in a fast paced environment while adjusting to changing priorities and clinician needs.</li><li>
Strong problem solving and analytical skills, with the ability to identify operational barriers, facilitate resolution across teams, and escalate issues appropriately.</li><li>
Proficiency with Microsoft 365 and the ability to quickly learn and navigate new systems and platforms.</li></ul>
POSITION LOGISTICS<ul><li>
Position is Remote</li><li>
Exempt, Full-time employment</li><li>
Reports to Dir, Clinician Experience and Operations</li></ul>
COMPENSATION AND BENEFITS<ul><li>
The pay range for this role is $69,000 - $84,000 per year. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</li><li>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</li><li>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</li><li>
401k</li></ul>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.</div>

Clinician Experience Liaison

<div>Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 
ABOUT THE ROLE
The Access Center Representative is responsible for serving as the primary point of contact for individuals, organizations, and providers seeking behavioral health services. This role ensures timely coordination and support for telepsychiatry encounters while maintaining high standards of accuracy and customer service. This position plays a key role in Array&rsquo;s 24/7/365 Access Center by triaging requests, prioritizing cases, and facilitating communication between providers and organizations to deliver efficient, on-demand behavioral health care. The Access Center Representative will bring strong organizational skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. They will work closely with on-call providers, clinical teams, and administrative staff to ensure accurate documentation, smooth technology setup, and effective resource management.
 Schedules Available: Part-Time (Sat/Su 8am-6:30pm and Sat/Sun 6pm-4:30am)
WHAT YOU&rsquo;LL DO<ul><li>
Handle a high volume of calls, requesting assistance with accessing behavioral health services</li><li>
Prioritize cases based on shifting needs and resources</li><li>
Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations</li><li>
Document all requests and encounters into a database</li><li>
Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators</li><li>
Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed</li><li>
Other duties as assigned</li></ul> 
WHAT WE&rsquo;RE LOOKING FOR<ul><li>
 1-2 years of recent customer service experience</li><li>
1-2 years previous call center experience, strongly preferred</li><li>
Excellent time management and organization skills</li><li>
Excellent verbal and written communication skills</li><li>
Strong computer skills; ability to work with multiple systems</li><li>
Prior experience with computer systems such as Outlook, Adobe, and Microsoft products</li><li>
Prior experience with contact center systems or customer relationship databases</li><li>
Knowledge of medical and/or psychiatric terminology strongly preferred</li><li>
Ability to sit for an extended period of time</li></ul>
POSITION LOGISTICS<ul><li>
100% remote position</li><li>
Reports to the Senior Manager, Access Center</li></ul>
COMPENSATION AND BENEFITS<ul><li>
The pay range for this role is $18 per hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.</li><li>
Medical, dental, and vision insurance, employer paid life &amp; long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions</li><li>
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays</li><li>
401k</li></ul>
Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.</div>

Part-Time Access Center Representative

Join Array Behavioral Care and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Array Behavioral Care

About Company

Revenue Cycle Management Patient Services Coordinator

Clinician Onboarding Coordinator

Clinician Experience Liaison

Part-Time Access Center Representative