Qureos Mentor

Arrow Electronics

Arrow Electronics guides innovation forward for technology manufacturers and service providers. With projected sales of $30.9 billion in 2025, Arrow develops technology solutions that enhance business operations and daily life. Their extensive portfolio supports customers in designing, distributing, and deploying innovative products, making technology accessible to a wider audience.

<div>
 
 Position
 
 
 
 Data Scientist / Senior Machine Learning Engineer
 
 
 
 Job Description
 
 
 
 
 Position Overview:
 
 
 
 As Data Scientist / Senior Machine Learning Engineer at Arrow Electronics, you will assume a pivotal role in driving our data science and machine learning initiatives to reach unprecedented heights. Collaborating closely with cross-functional multinational teams, your responsibilities will encompass the end-to-end machine learning lifecycle, including stakeholder communications, data analysis, designing, development, deployment, and optimization of cutting-edge models aimed at addressing intricate challenges and generating actionable insights. Your expertise in data analysis, model development, and deployment will be crucial in shaping the future of our company.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Machine Learning Model Development: Design, develop, and implement advanced machine learning models and algorithms to solve real-world problems in various domains.
 </li>
 <li>
 Data Analysis: Explore and analyze large datasets to extract meaningful insights and identify trends, anomalies, and patterns.
 </li>
 <li>
 Model Evaluation: Evaluate the performance of machine learning models using appropriate metrics and fine-tune models for optimal results.
 </li>
 <li>
 Deployment: Lead the deployment of machine learning models into production environments and ensure scalability and efficiency.
 </li>
 <li>
 Cross-functional Collaboration: Collaborate closely with business stakeholders, software engineers, data engineers, and domain experts to integrate machine learning solutions into our products and services.
 </li>
 <li>
 Mentorship: Provide guidance and mentorship to junior data scientists and machine learning engineers, fostering a culture of continuous learning and growth.
 </li>
 <li>
 Research and Innovation: Stay up-to-date with the latest advancements in the field of data science and machine learning and apply innovative techniques to solve complex challenges.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience (2 to 5 years) in developing and deploying machine learning models in a production environment.
 </li>
 <li>
 Proficiency in programming languages, especially Python, and experience with data-related libraries such as pandas, matplotlib, NumPy, etc.
 </li>
 <li>
 Strong knowledge of machine learning frameworks and libraries.
 </li>
 <li>
 Expertise in data preprocessing, feature engineering, and model selection.
 </li>
 <li>
 Familiarity with large language models and AI agent design.
 </li>
 <li>
 Experience with text-based NLP, information extraction, entity recognition, and text-related data science tasks is highly desirable.
 </li>
 <li>
 Strong communication skills and the ability to convey technical concepts to non-technical stakeholders.
 </li>
 <li>
 Experience with vectorized databases and unstructured search engines is a plus.
 </li>
 <li>
 A Master&rsquo;s degree in computer science, Statistics, Data Science, or a related field is a plus.
 </li>
 <li>
 Publications or contributions to open-source projects are a plus.
 
 
 </li>
 </ul>
 If you are a passionate and experienced Data Scientist / Senior Machine Learning Engineer who thrives on solving challenging problems and wants to make a significant impact in the field, we encourage you to apply and join our dynamic team at Arrow Electronics Together, we will drive innovation and shape the future of data science and machine learning.
 
 
 
 Location:
 
 
 
 EG-Cairo, Egypt (Al Emdad &amp; Al Tamween)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Information Technology
</div>

Data Scientist / Senior Machine Learning Engineer

<div>
 
 Position
 
 
 
 Senior IT Security Compliance Engineer
 
 
 
 Job Description
 
 
 
 The Senior IT Security Compliance Engineer is responsible for developing, maintaining, and advancing the organization&rsquo;s security compliance posture. This role leads security audits, manages compliance frameworks, and ensures the effectiveness of security controls across the organization. The position works closely with cross‑functional stakeholders to support regulatory requirements, customer security inquiries, and continuous security improvements in a SaaS/cloud-based environment.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop, review, and maintain IT security policies, standards, procedures, and guidelines in alignment with industry best practices and regulatory requirements.
 </li>
 <li>
 Lead and coordinate compliance initiatives for security frameworks and standards, including but not limited to ISO 27001, SOC 2, CMMC, NIST, and internal security assessments.
 </li>
 <li>
 Manage audit readiness activities, including documentation preparation, evidence collection, stakeholder coordination, and remediation tracking for internal and external audits.
 </li>
 <li>
 Respond to customer and partner security questionnaires, ensuring accurate, consistent, and timely responses.
 </li>
 <li>
 Conduct periodic security and risk assessments to evaluate the effectiveness of security controls and identify improvement opportunities.
 </li>
 <li>
 Track, manage, and follow up on vulnerability remediation efforts in collaboration with IT, engineering, and operations teams.
 </li>
 <li>
 Prepare and deliver security metrics, compliance reports, and executive-level summaries.
 </li>
 <li>
 Provide security awareness, training, and education to employees to promote a strong security culture across the organization.
 </li>
 <li>
 Support continuous improvement of governance, risk, and compliance (GRC) processes and tooling.
 
 
 </li>
 </ul>
 
 Requirements And Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of information security principles, risk management, and compliance frameworks, with a solid understanding of ISO 27001 requirements and controls.
 </li>
 <li>
 Hands-on experience supporting audits and compliance programs for frameworks such as ISO 27001, SOC 2, CMMC, NIST, or similar.
 </li>
 <li>
 GRC-related certification (e.g., CISSP, CISA, CRISC, ISO 27001 Lead Implementer/Lead Auditor) is preferred.
 </li>
 <li>
 Experience working in SaaS or technology-driven environments is highly desirable.
 </li>
 <li>
 Familiarity with cloud computing platforms and cloud security principles.
 </li>
 <li>
 Excellent written and verbal communication skills, with proven ability to produce clear, high-quality security documentation and reports.
 </li>
 <li>
 Minimum of 5 years of professional experience in cybersecurity, information security, or compliance-related roles.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science, Information Security, or a related field.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-Cairo, Egypt (Al Emdad &amp; Al Tamween)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Information Technology
</div>

Senior IT Security Compliance Engineer

Position: 
Technical Lead – AI Machine Learning
 
Job Description: 
Position Overview
 
As theTechnical Lead – AI Machine Learning at Arrow Electronics, you will play a key role in delivering enterprise AI and machine learning solutions across intelligent products and internal automation platforms. Working under the direction of the AI leadership team, you will translate strategic AI initiatives into scalable, production-ready solutions while providing technical leadership to a team of AI engineers and data scientists.
 You will lead the implementation of advanced AI systems throughout the complete machine learning lifecycle, including data preparation, model development, experimentation, deployment, monitoring, and continuous optimization. Your expertise will span machine learning, deep learning, neural networks, generative AI, intelligent automation, and large language models.
 As the technical lead for project execution, you will collaborate closely with software engineering, product management, and data engineering teams to ensure AI solutions are delivered with high quality, scalability, and business impact while mentoring engineers and promoting engineering best practices.
 
Key Responsibilities
 
Technical Execution
 
<ul>
<li>Lead the technical implementation of AI and machine learning initiatives aligned with the organizations AI strategy and roadmap.</li>
<li>Translate product and AI leadership vision into scalable technical solutions.</li>
<li>Drive engineering best practices, code quality, documentation, and software design across AI projects.</li>
<li>Collaborate with AI leadership, product managers, software engineers, and data engineers to successfully deliver AI-powered products.</li>
</ul>
Machine Learning Deep Learning
 
<ul>
<li>Design, develop, and optimize machine learning, deep learning, and neural network models for real-world business applications.</li>
<li>Build predictive models, recommendation systems, forecasting models, anomaly detection solutions, classification systems, and intelligent automation workflows.</li>
<li>Fine-tune transformer models and other deep learning architectures using modern training techniques.</li>
</ul>
Generative AI Intelligent Systems
 
<ul>
<li>Develop applications leveraging Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), AI agents, semantic search, embeddings, and prompt engineering.</li>
<li>Build intelligent workflows integrating LLMs with enterprise systems, vector databases, and external tools.</li>
<li>Evaluate new AI technologies and recommend practical adoption opportunities.</li>
<li>Deploy and maintain AI models in production environments.</li>
</ul>
•
 
Production AI MLOps
 
<ul>
<li>Ensure AI systems are reliable, secure, efficient, and maintainable.</li>
</ul>
Mentorship Innovation
 
<ul>
<li>Mentor AI engineers and junior machine learning engineers through technical guidance, code reviews, and knowledge sharing.</li>
<li>Promote engineering excellence, continuous learning, and adoption of modern AI development practices.</li>
<li>Support technical interviews and onboarding of new team members.</li>
<li>Stay current with emerging developments in artificial intelligence, machine learning, deep learning, and generative AI.</li>
</ul>
Qualifications
 
<ul>
<li>6 years of experience developing and deploying production AI and machine learning solutions.</li>
<li>Demonstrated experience leading the technical implementation of AI/ML projects.</li>
<li>Strong proficiency in Python and data science libraries including NumPy, pandas, scikit-learn, and related tools.</li>
<li>Strong understanding of statistics, machine learning algorithms, feature engineering, and model evaluation.</li>
<li>Strong knowledge of neural networks, transformer architectures, and modern deep learning techniques.</li>
<li>Experience building applications using Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), AI agents, and prompt engineering.</li>
<li>Experience with NLP, document intelligence, semantic search, embeddings, information extraction, and named entity recognition.</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Masters degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, or a related field is preferred.</li>
<li>Experience deploying AI services using cloud platforms and modern software engineering practices.</li>
<li>Familiarity with vector databases, search technologies, and MLOps practices.</li>
</ul>
Location: 
EG-Cairo, Egypt (Al Emdad Al Tamween)
 
Time Type: 
Full time
 
Job Category: 
Information Technology

Technical Lead – AI & Machine Learning

Position: 
Senior Functional Safety (eInfochips)
 
Job Description: 
eInfochips – An Arrow Company (www.einfochips.com) is a pure-play Product Engineering Services company, with a focus on product innovation and solution accelerators to the $60 billion (2015) Global Engineering RD Services Market. eInfochips provides solutions across the product stack – Silicon, Hardware, Embedded Software, Applications, Industrial Design and User Interfaces.
 eInfochips has over 1700 professionals, world-class processes, and infrastructure spread across 8 delivery centers in Ahmedabad (HQ), Pune, Bangalore, and Chennai. The Company has been debt-free, and cash-positive and has shown 20% Y on Y growth over the past 4 years.
 With a strong focus on verticals like Avionics, Retail, Security Surveillance, and Semiconductors, along with a clientele of 30 Billion Dollar Enterprises, eInfochips is poised to grow at over 25% per annum.
 We are known for our vibrant and dynamic workplace, where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation, and being involved with our employees, customers, and communities. We have been repeatedly recognized by Gartner/FrostSullivan/Zinnov/Deloitte/NASSCOM for a variety of our cutting-edge work.
 
Job Functions / Responsibilities: 
<ul>
<li>Define item definitions for Autonomous vehicle functions.</li>
<li>Perform Hazard Analysis and Risk Assessment (HARA)</li>
<li>Perform safety analyses: DFMEA, FMEDA, FTA, DFA per IEC 61508 / ISO 26262 guidelines</li>
<li>Define the functional safety concept for the relevant system, hardware, and software according to IEC 61508 / ISO 26262 standards</li>
<li>Develop functional and technical safety requirements for heavy truck systems</li>
<li>Define security controls for system-level design requirements</li>
<li>Coordinate with distributed teams to manage security scope during software development activities</li>
<li>Assess technology proposals from external suppliers for their potential to meet risk management design objectives</li>
<li>Support internal and external functional safety efforts required by IEC 61508 and ISO 26262 standards</li>
<li>Maintain safety-related artifacts/documents and perform reviews with cross-functional teams</li>
<li>Support functional safety audits and assessments</li>
</ul>
Qualifications Skills: 
<ul>
<li>BS in Engineering or related field required.</li>
<li>Experience in system engineering for controlsystems/code/architecture on autonomous trucks or passenger vehicles.</li>
<li>Minimum 3 years of experience working with IEC 61508 or ISO 26262 and other international standards.</li>
<li>Understanding of designing, developing, and validating Functional Safety related technologies.</li>
<li>Ability to communicate complex concepts or data in a simple yet accurate manner.</li>
<li>Independent judgment and effective decision-making skills. .</li>
<li>Experience with Application Lifecycle Management and System Modeling tools such as IBM DNG, IBM Rational Rhapsody, and IBM Rational Team Concert.</li>
</ul>
Additional Valued Attributes: 
<ul>
<li>Familiarity with AGILE software development processes</li>
<li>Awareness of regulations, especially affecting instrumentation, emissions, safety, Board Diagnostics, and other areas that impact electrical and electronic design, architecture, and functionality</li>
<li>Experience with structured product development processes</li>
</ul>
Location: 
EG-Cairo, Egypt (Maadi Technology Park)
 
Time Type: 
Full time
 
Job Category: 
Engineering Services

Senior Functional Safety (eInfochips)

<div>
 
 Position
 
 
 
 Applications Engineer
 
 
 
 Job Description
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 <ul>
 <li>
 Designs and develops software solutions to meet business requirements. Manages full software development life cycle including testing, implementation, and auditing. Performs product design, bug verification, and beta support, which may require research and analysis. Operates under moderate supervision. Usually reports to the Manager of Software Development.
 </li>
 <li>
 Execute, assess, and troubleshoot software programs and applications. Analyze and amend software errors in a timely and accurate fashion.
 </li>
 <li>
 Coding, developing, and documenting software specifications throughout the project life cycle. Participate in software upgrades, revisions, fixes and patches as mandated by the vendor.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Typically requires 5&ndash;7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.
 </li>
 <li>
 Requires in-depth knowledge and experience
 </li>
 <li>
 Solves complex problems; takes a new perspective using existing solutions
 </li>
 <li>
 Works independently; receives minimal guidance
 </li>
 <li>
 Acts as a resource for colleagues with less experience
 </li>
 <li>
 Represents the level at which career may stabilize for many years or even until retirement
 </li>
 <li>
 Contributes to process improvements
 </li>
 <li>
 Typically resolves problems using existing solutions
 </li>
 <li>
 Provides informal guidance to junior staff
 </li>
 <li>
 Works with minimal guidance
 
 
 </li>
 </ul>
 
 Work Arrangement:
 
 Fully In Office: Monday-Friday
 
 
 
 What&rsquo;s In It For You
 
 
 
 At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That&rsquo;s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
 
 
 <ul>
 <li>
 Medical, Dental, Vision Insurance
 </li>
 <li>
 401k, With Matching Contributions
 </li>
 <li>
 Paid Time Off (including sick, holiday, vacation, etc.)
 </li>
 <li>
 Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
 </li>
 <li>
 Growth Opportunities
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Short-Term/Long-Term Disability Insurance
 </li>
 <li>
 Climate controlled environment with excellent break room facilities
 </li>
 <li>
 Located in central Reno, near public transportation (RTC Route 56)
 </li>
 <li>
 And more!
 
 
 </li>
 </ul>
 Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!
 
 
 
 Annual Hiring Range/Hourly Rate
 
 
 
 $87,900.00 - $115,115.00
 
 
 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
 
 
 
 Location:
 
 
 
 US-NV-Reno, Nevada (Maestro Dr)
 
 
 Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company&rsquo;s request and sole discretion.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Information Technology
 
 
 
 EEO Statement
 
 
 
 Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
 
 
 
 All Arrow job postings are for existing job vacancies
 
 .
 
 We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
 
 
 
 
 In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
 
</div>

Applications Engineer

<div>
 
 Position
 
 
 
 Senior Data Engineer
 
 
 
 Job Description
 
 
 
 Seeking an experienced Senior Data Engineer to design, development, and optimization of
 
 
 our data pipelines, data models, and analytics infrastructure. The ideal candidate has
 
 
 strong experience in building scalable data platforms across operational systems and
 
 
 enterprise data warehouses.
 
 
 Key Responsibilities
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Design, build, and maintain scalable ETL/ELT pipelines for structured and unstructured data.
 </li>
 <li>
 Develop high-quality data integration workflows using modern data engineering tools and frameworks.
 </li>
 <li>
 Optimize data processing performance, storage usage, and pipeline reliability.
 </li>
 <li>
 Implement data quality checks, validation rules, and monitoring dashboards.
 </li>
 <li>
 Collaborate with data analysts, data scientists, and business teams to deliver reliable datasets suitable for reporting and analytics.
 </li>
 <li>
 Manage data security, access controls, and governance best practices.
 </li>
 <li>
 Support production workflows, troubleshoot issues, and improve platform stability.
 
 
 </li>
 </ul>
 Additional Responsibilities for Data Models &amp; Structures (Operational + DW)
 
 
 <ul>
 <li>
 Own the design and maintenance of logical and physical data models for
 
 
 </li>
 </ul>
 operational systems and enterprise data warehouse (OLTP + DWH).
 
 
 <ul>
 <li>
 Define and enforce data modeling standards, naming conventions, and schema governance.
 </li>
 <li>
 Translate business processes into efficient database schemas, including star/snowflake models.
 </li>
 <li>
 Optimize queries and database structures for high-performance analytics and real-time data access.
 </li>
 <li>
 Work closely with DBAs, architects, and product teams to ensure data models meet scalability and performance requirements.
 </li>
 <li>
 Lead database refactoring efforts, schema evolution, and versioning processes.
 </li>
 <li>
 Perform impact analysis for schema changes across upstream and downstream systems.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Must-Have Requirements
 
 
 <ul>
 <li>
 5+ years of experience as a Data Engineer or similar role.
 </li>
 <li>
 Strong Python Skills and Experience
 </li>
 <li>
 Strong SQL /PLSQL skills and experience with relational databases (Oracle, PostgreSQL, MySQL, or similar).
 </li>
 <li>
 Experience with NoSQL databases and streaming systems (Kafka, Kinesis, etc.).
 </li>
 <li>
 Hands-on experience with data processing frameworks (Spark, Databricks, or similar).
 </li>
 <li>
 Proficiency with cloud platforms (AWS).
 </li>
 <li>
 Experience with workflow orchestration (Airflow, Prefect, or similar).
 </li>
 <li>
 Strong understanding of ETL/ELT patterns, data warehousing concepts, and BI fundamentals.
 </li>
 <li>
 Proven ability to design robust data models and optimize database structures.
 </li>
 <li>
 Knowledge of data governance, cataloging, and metadata management.
 
 
 </li>
 </ul>
 Nice-to-Have Skills
 
 
 <ul>
 <li>
 Familiarity with CI/CD, infrastructure-as-code, and DevOps practices.
 </li>
 <li>
 Experience with real-time analytics or high-volume distributed data systems
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-Cairo, Egypt (Al Emdad &amp; Al Tamween)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Information Technology
</div>

Senior Data Engineer

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Join Arrow Electronics and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.