Qureos Mentor

Arthritis Foundation

<div><div><div><div><p><b>Job Title</b></p><p><b><br>
Manager, Web Delivery</b></p></div><div><p><b><br>
Department</b></p><p><b><br>
Home Office | Marketing &amp; Communications</b></p></div><div><p><b><br>
Classification</b></p><p><b><br>
Grade 7 SS A: Range from $75,000.00/yr</b></p></div><div><p><b><br>
FLSA Status</b></p><p><b><br>
Full Time | Exempt</b></p></div><div><p><b><br>
Supervisor (title)</b></p><p><b><br>
VP, Strategic Communications &amp; Operations</b></p></div><div><p><b><br>
Location</b></p><p><b><br>
Atlanta, GA</b></p></div></div></div><p></p><p><b><br>
POSITION SUMMARY </b><i>(Basic purpose or primary function of job)</i></p><div><div><div><p>
The Manager, Web Delivery, will be responsible for managing and optimizing all web-related initiatives driven by the Marketing &amp; Communications department. This position serves as the central coordinator between the internal digital experience team, external web development agency, and cross-functional marketing stakeholders to ensure projects are delivered on time, within scope, and aligned to strategic goals.</p><p>
The Manager will establish clear workflows and intake processes for web requests, translate business needs and wireframes into actionable project tasks, and ensure consistent use of the organization&rsquo;s CMS platform and component library. The ideal candidate is detail-oriented, process-driven, and highly collaborative, with a strong understanding of website management, vendor management, content strategy, and marketing technology integration (Salesforce CMS and Salesforce Marketing Cloud). This role also supports efforts in personalization, AI-driven optimization, and flexible testing frameworks to drive continuous improvement and fundraising outcomes.</p></div></div></div><p></p><p><b><br>
JOB RESPONSIBILITIES </b>(<i>Principal responsibilities or job duties)</i></p><div><div><div><p><b>
Project &amp; Workflow Management</b></p><ul><li>
Develop, implement, and manage standardized workflows for intake, scoping, and delivery of web requests.</li><li>
Serve as the primary liaison between Strategy &amp; Planning, Digital Experience, Content Editors, Analytics, Marketing Channels, and the external web development agency.</li><li>
Translate wireframes and stakeholder requirements into clear specifications, timelines, and deliverables.</li><li>
Establish project milestones, manage timelines, and track progress to ensure timely delivery.</li><li>
Provide transparent reporting on project status, risks, and priorities to leadership and stakeholders.</li></ul><p><b>
Web Platform &amp; Content Management</b></p><ul><li>
Maintain a deep understanding of the CMS platform web component library, personalization and other CMS capabilities.</li><li>
Support the Sr. Director, Digital Experience by ensuring content and creative requirements align with CMS and component capabilities to inform wireframing and other digital experience design activities.</li><li>
Collaborate with content editors, content strategy and planning team and creative teams to prepare assets (copy, images, video) that adhere to specifications and optimize for performance.</li><li>
Partner with the web development agency to oversee implementation, testing, and launch of new features, templates, and site enhancements.</li><li>
Conduct quality assurance (QA) testing across devices, browsers, and modules.</li></ul><p><b>
Cross-Team Collaboration &amp; Optimization</b></p><ul><li>
Partner with Digital Experience team to ensure successful interpretation of their goals and objectives to deliver a positive and accessible user experience.</li><li>
Partner with Marketing Insights &amp; Optimization to ensure SEO, accessibility, and GEO best practices are integrated into site updates.</li><li>
Collaborate with colleagues responsible for data-driven marketing to support personalization, AI-driven optimization, audience targeting, and integrations with Salesforce Marketing Cloud.</li><li>
Support flexible testing frameworks (A/B, multivariate, personalization testing) to optimize digital experiences and fundraising outcomes.</li><li>
Train and support internal stakeholders on web request processes, helping them articulate business needs effectively.</li><li>
Proactively identify opportunities to streamline workflows, reduce bottlenecks, and enhance web project efficiencies.</li><li>
Monitor emerging trends in web project management, personalization, and CMS best practices.</li></ul></div></div></div><p></p><p><b><br>
REQUIRED EXPERIENCE &amp; EDUCATION</b></p><div><div><ul><li>
5&ndash;7 years&rsquo; experience in digital project/program management, web operations, or related field</li><li>
Bachelor&rsquo;s degree in Marketing, Communications, Information Systems, or related field (or equivalent work experience)</li><li>
Strong project management background with demonstrated success leading cross-functional teams and vendor relationships</li><li>
Expertise in web content management systems (Kentico CMS experience preferred)</li><li>
Familiarity with Salesforce Marketing Cloud or other enterprise marketing automation platforms</li><li>
Solid understanding of SEO, accessibility standards, and digital analytics best practices</li><li>
Excellent organizational, communication, and facilitation skills</li><li>
Ability to balance multiple priorities in a fast-paced environment</li><li>
Strong problem-solving skills with a proactive, solutions-oriented mindset</li><li>
Agency-side experience or prior work with external vendors a plus</li><li>
Experience managing large-scale web replatform and/or redesign projects a plus</li><li>
Project Management certification (PMP, CSM, or equivalent) preferred but not required, as well as experience with project management systems like Hive, Jira, etc.</li></ul></div><br>
</div><h1 class="jobSectionHeader"><b>
ESSENTIAL JOB FUNCTIONS AND TIME ALLOCATIONS</b></h1><div><div><div><p>
Project planning, workflow development, and intake management</p><p><br>
30%</p></div><div><p><br>
Cross-team collaboration &amp; stakeholder communication</p><p><br>
25%</p></div><div><p><br>
CMS/web platform management and QA oversight</p><p><br>
20%</p></div><div><p><br>
Vendor management &amp; coordination with external agency</p><p><br>
15%</p></div><div><p><br>
Reporting, optimization, and best practices support</p><p><br>
10%</p></div><div><p><br>
Total</p><p><br>
100%</p></div></div></div></div>

Manager, Web Delivery

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Arthritis Foundation

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Manager, Web Delivery