Qureos Mentor

Ashraq Development Company

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 Job Description:
 
 
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 Lead and guide the development of stakeholder&rsquo;s feedback survey and market studies to gather valuable data that would guide decision making to enhance the stakeholders (EM, Investors, beneficiaries) experiences.
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 Oversee the root cause analysis of the complaints raised to identify the stakeholders&rsquo; issue trends and main problem areas and suggest improvements to the same for enhanced stakeholders' satisfaction.
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 Manage the development of a set of fundamental stakeholders' experience KPIs, to measure stakeholders' satisfaction and sentiment, development actionable insights to enhance satisfaction.
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 Oversee the identification of beneficiaries' segments, personas and journeys that would support the creation of a holistic beneficiaries&rsquo; experience journey.
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 Identify short term and long-term experience initiatives in pursuit of advocating and leveraging insights to improve the stakeholders' journey and overall experience.
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 Liaise with other functions, such as Business Development &amp; Investments, Technical Oversight, Strategy, Finance, and Legal to align experience initiatives with overall business strategies.
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 Regularly review and innovate experience processes, incorporating new technologies, platforms, and communication methods to enhance engagement and satisfaction.
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 Implement mechanisms to collect and analyze feedback regularly, using insights to drive improvements in experience and engagement strategies.
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 Develop a structured onboarding process for new investors, providing them with all necessary information, tools, and support.
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 Develop investors guidebooks and manuals.
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 Qualification &amp; Years of Experience:
 
 
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 Bachelor&rsquo;s Degree in Business Administration, Marketing or any other related field
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 6 &ndash; 10 years
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Advisor, Experience Management

Join Ashraq Development Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ashraq Development Company

About Company

Advisor, Experience Management