Qureos Mentor

Aspire Lifestyles

<div>Overall Purpose of The Job
To be the expert, to design, plan, and implement Aspire Lifestyles&rsquo; local Learning, Development agenda. Responsible for developing, standardizing, and implementing local learning curriculums to up-skill and cross-skill all Service Delivery team members to ensure quality, competency, confidence, and compliance to Aspire Lifestyles programs, meeting and exceeding our client and customer expectations, every time. 
Ensuring that the learning, development, and quality outcomes meet the global, regional, and local best practices, guidelines, policies, standard operating processes &amp; procedures, and business needs. 
SPECIFIC RESPONSIBILITIES 
Business Development<ul><li>
Define, develop, and implement a localized learning plan to support &amp; accelerate the competency and delivery of extraordinary service.</li><li>
Support the Request for Pricing for new client opportunities or proof of concept.</li><li>
Align training deliverables with business need requirements (Service Delivery, Quality &amp; Compliance, Client Services).</li><li>
Schedule &amp; document monthly meetings with different teams and stakeholders to review quality evaluations, NPS, local Training Needs Analysis, Hydra, client outcomes (e.g., benefits, programs, initiatives), and real-time observations as inputs to developing supporting LD intervention.</li></ul> 
Team Building &amp; Retention<ul><li>
Strengthening team members' expertise, skills, and capabilities through relevant LD interventions.</li><li>
Continuously assess the capability gaps to inform learning and development needs, content development, and facilitation of user sessions.</li><li>
Engage with business to develop a customized learning strategy for new hire training, and refresher training as well as supporting tenured team members in their continuous development journey.</li><li>
Implement and deliver a standardized (high quality) Onboarding Program that will improve retention rates and improve the speed with which new trainees can be productive, without compromising quality or staff morale and motivation.</li></ul> 
Quality of Service<ul><li>
Define, develop, and implement a learning plan &amp; calendar:</li><li>
To support the local center and overall business strategies.</li><li>
With well understood and defined measures based on operational business KPIs</li><li>
Uploading of training development records into the Learning Management System.</li><li>
Review local LD content at a minimum on an annual basis.</li><li>
Attend and support Daily Huddles with recommended interventions and updates.</li></ul> 
Productivity<ul><li>
Create innovative content, delivery methods with On-the-Job experience, and Mentorship opportunities to support &amp; enhance learning.</li><li>
Design, develop, update, and implement learning content that supports the business needs and meets the work from home strategy (virtual) standards as well as onsite training needs.</li><li>
Share best practices within the Learning &amp; Development community to enhance efficiencies (virtual and classroom facilitation).</li></ul> 
Initiatives &amp; Projects<ul><li>
Support local, regional, and global projects as required</li><li>
Align with business strategy supporting the implementation of projects and global, regional, and local initiatives.</li></ul>
Other Duties<ul><li>
Works within and promotes all Aspire Lifestyles and International SOS policies, procedures, and values.</li></ul><ul><li>
Undertakes project work and other duties as direct by management
</li><li>Be role models and reinforces the Company&rsquo;s values &ndash; Passion, Expertise, Respect, and Care</li></ul> 
Required Skills and Knowledge:<ul><li>
Passion for the development of people and business improvement</li><li>
Innovation in the application of the science/art of Learning and Development</li><li>
Trust and respect Aspire Lifestyles and International SOS operational policies and procedures</li><li>
Client Focus for the delivery of &ldquo;White Glove&rdquo; Customer service</li></ul><div><div><div> 
Required Competencies (Critical behaviors necessary to successfully perform the job)</div></div><div> 
<ul><li>
Action Oriented</li></ul> 
Enjoys working hard and full of energy for the challenge; not fearful of acting with a minimum of planning; seizes more opportunities than others; willing to pull up sleeves with a hands-on approach.</div><div> 
<ul><li>
Business Acumen</li></ul> 
Knows how the business works; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the business; interpret data to make plans and demonstrate impact.</div><div> 
<ul><li>
Customer Focus</li></ul> 
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in training delivery; acts with the customer in mind; establishes and maintains effective relationships and gains trust and respect.; has an eye for detail.</div><div> 
<ul><li>
Drive Results</li></ul> 
Can be counted on to exceed goals successfully; is constantly and consistently a top performer; very bottom-line oriented; steadfastly pushes self and others for results.</div><div> 
<ul><li>
Functional/Technical Skills</li></ul> 
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment in the field of Learning and development and supports the pillars of L&amp;D.</div><div><div> 
<ul><li>
Integrity &amp; Trust</li></ul> 
<ul><li>
Managing Vision and Purpose</li></ul> 
<ul><li>
Motivating Others</li></ul> 
<ul><li>
Resilience</li></ul></div><div> 
Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes; doesn&rsquo;t misrepresent self for personal gain. 
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and rallies support behind the vision shareable by everyone; inspires and motivates entire units. 
Creates a climate in which people want to do their best; motivates teams and/or project members; assesses each person&rsquo;s hot button and uses it to get the best out of them; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each feel their work is important; is someone people like working for and with. 
Pursues everything with energy; drives and strives toward excellence for self and others; seldom gives up before finishing, especially in the face of resistance or setbacks.</div></div></div> 
Required Work Experience/Knowledge:<ul><li>
Geographical awareness and cultural sensitivity</li><li>
Previous Learning &amp; Development and Quality Compliance experience within an operation or technical environment</li><li>
Project Management experience is an advantage</li><li>
Concierge, Hospitality, Luxury, or another similar sector operational background (e.g., logistics, security, shared service)</li></ul> 
Desirable Work Experience:<ul><li>
Experience in the banking/hotel/travel industry</li></ul> 
Required Qualifications:<ul><li>
Tertiary educational qualifications relevant to the service industry, quality evaluations, audit or adult learning, and development management</li></ul> 
Travel Requirements:<ul><li>
To travel as needed locally and globally</li><li>
To support others, Aspire Lifestyles locations as and when required</li></ul> 
Required Languages:<ul><li>
Excellent oral and written English language skills</li><li>
Excellent oral Hindi proficiency</li></ul></div>

Learning & Development (L&D) Specialist

Join Aspire Lifestyles and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aspire Lifestyles

ABOUT_COMPANY

Learning & Development (L&D) Specialist