Qureos Mentor

Aspirion

<div>SUMMARY:
Reporting to the Director of Talent Development, the Training Manager, Service Lines is responsible for building, enhancing and executing functional training for new and tenured teammates across all Aspirion lines of service and associated technology systems. This role partners closely with People Team leaders and Operations leaders to deliver effective, performance-based learning experiences that accelerate time to proficiency and support business outcomes. The Training Manager will also support the evolution of training strategy toward scalable, technology-enabled learning, including simulation-based, self-paced, and automated training solutions.
DUTIES AND RESPONSIBILIITES:
The following list reflects essential duties and responsibilities and is not exhaustive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Team Leadership &amp; Development<ul><li>
Consistently demonstrates a high level of professionalism</li><li>
Oversees performance of Instructors, including workload planning, scheduling, assignments, coaching, and professional development</li><li>
Manages timekeeping, scheduling, and development planning for the team of Instructors</li><li>
Leads through influence, handles conflict constructively, and facilitates challenging conversations when needed</li><li>
Builds instructor capability in facilitating simulation-based and technology-enabled learning environments versus traditional classroom delivery</li></ul>
Learning Program Delivery<ul><li>
Coordinates and oversees delivery of service-line training to new hires, as well as the training of system updates and technological advancements for existing teammates</li><li>
Partners with Instructors to develop and refine delivery plans, agendas, activities, simulations, and skill checks in a hybrid learning environment</li><li>
Implements simulation-based training experiences that replicate real workflows, systems, and decision-making scenarios</li><li>
Develops modular, self-paced learning paths that allow learners to progress based on demonstrated mastery rather than fixed timelines</li><li>
Integrates adaptive learning approaches to personalize training based on learner performance, speed, and proficiency</li><li>
Embeds real-time skill validation and scenario-based assessments within training to ensure readiness for production environments</li><li>
Partners with Operations to mirror production workflows within training environments, ensuring high transfer of learning</li><li>
Provides direct support to instructors when facilitating 1:1 coaching for individuals not meeting performance standards</li><li>
Monitors day-to-day progress of learning programs to ensure accountability, consistency, and effectiveness</li></ul>
Measurement, Evaluation &amp; Continuous Improvement<ul><li>
Conducts post-training evaluations and provides actionable feedback to instructors</li><li>
Establishes and tracks key training effectiveness metrics including time to proficiency, speed to productivity, quality at release, and early tenure performance</li><li>
Uses data and learner analytics to continuously refine training paths, identifying opportunities to accelerate high performers and support those needing additional reinforcement</li><li>
Ensures learner readiness upon release from training, validated through skill checks and post-training productivity and quality indicators</li><li>
Partners with Operations and other stakeholders to review training outcomes and recommend improvements</li><li>
Facilitates recurring training calibration sessions with Operations leadership</li><li>
Identifies and drives opportunities to streamline and improve training delivery, development processes, and learner experience</li><li>
Stays abreast of and introduces training technology solutions</li><li>
Partners with Operations to correlate training performance with downstream productivity, quality, and throughput metrics</li></ul>
Stakeholder Partnership<ul><li>
Collaborates with HR and Talent Acquisition to plan for forecasted hiring volumes and training demand</li><li>
Participates in learning intake processes to assess organizational learning needs and recommend appropriate learning solutions</li><li>
Works cross-functionally to ensure alignment between learning programs and operational priorities</li><li>
Actively participates in Talent Development and People Team meetings, retreats, and planning sessions</li><li>
Partners with Technology, Product, and AI teams to identify and implement simulation tools, automation, and training platforms that enhance learning effectiveness</li></ul>
COMPETENCIES<ul><li>Experience designing or implementing simulation-based or scenario-based training programs</li><li>Expertise in adult learning theory and corporate education practices</li><li>Knowledge of adaptive learning, self-paced learning design, and modern instructional technologies</li><li>Strong data orientation with ability to translate training metrics into actionable insights tied to business outcomes</li><li>Experience leveraging learning technologies to scale training delivery</li><li>Strong interpersonal, written, and verbal communication skills</li><li>Proven leadership, coaching, and mentoring capabilities</li><li>Experience with learning assessment standards and methodology</li><li>Effective delegation and prioritization skills</li><li>Strong analytical and problem-solving skills</li><li>Ability to operate effectively in a fast-paced, evolving environment with frequent updates needed for critical systems training</li><li>Experience with Learning Management Systems</li><li>Expertise with Microsoft Office Suite</li></ul>
EDUCATION AND EXPERIENCE QUALIFICATIONS:<ul><li>Bachelor's degree, or 3-5 years of progressive leadership experience (required)</li><li>5-7 years&rsquo; experience delivering training in a corporate environment (required)</li><li>1-3+ years&rsquo; experience developing curriculum, instructional content, and/or job aids (required)</li><li>Experience building or transforming training programs toward self-paced, simulation-based, or technology-enabled models</li><li>Experience using data and analytics to drive improvements in time to proficiency and training effectiveness</li><li>Experience supporting operational or performance-driven training environments, leveraging cutting edge technologies (preferred)</li><li>Experience in Medical Revenue Cycle Management (preferred)</li><li>CPTD Certified Professional in Talent Development Certification or other accredited training certification (preferred)</li></ul></div>

Manager, Service Line Training

<div>About Aspirion
At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.
For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers&rsquo; compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.
We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.
Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.
About the Role<ul><li>
The Senior Director is accountable for end to end performance across defined segments of the denials lifecycle, owning throughput, cycle time, quality and revenue outcomes. This role operates within a tech-enabled, functionally specialized model designed to scale through automation, clear ownership, and optimized workflow orchestration. This role ensures alignment across teams, leads large-scale initiatives, and optimizes workflows to improve performance, scalability, and efficiency.</li><li>
Operating at the intersection of strategy and operations, this leader translates business priorities into executable plans that deliver measurable outcomes. The Senior Director drives cross functional execution, ensuring alignment, leading large-scale initiatives, and optimizing workflows to improve performance, scalability, and efficiency. In partnership with Operations, Product, Finance, and Client Success, this role drives end-to-end throughput, revenue realization, and operational excellence.</li></ul>
Impact you will make<ul><li>
Drive end-to-end performance across the denials lifecycle by ensuring work is aligned, streamlined, and executed with clear ownership and accountability</li><li>
Deliver measurable improvements in throughput, cycle time, quality, and revenue realization through workflow optimization and disciplined execution</li><li>
Lead the successful execution and scaling of large, cross-functional initiatives that advance operational capability and business performance</li><li>
Eliminate silos and strengthen coordination across teams, enabling seamless handoffs and consistent outcomes across the lifecycle</li><li>
Build organizational capability by developing leaders, reinforcing accountability, and establishing repeatable, scalable ways of working</li><li>
Enable the business unit to consistently achieve target operating model performance, supporting profitability, efficiency, and long-term growth</li></ul>
What you will do<ul><li>
Drive alignment across functions to ensure seamless end-to-end workflow execution, clear ownership, and accountability</li><li>
Lead and operationalize large-scale, cross-functional initiatives, including automation, workflow redesign, and performance improvement efforts</li><li>
Translate business priorities into clear execution plans, ensuring initiatives move from concept to measurable outcomes</li><li>
Evaluate and optimize workflows to improve throughput, cycle time, quality, and scalability across the denials lifecycle</li><li>
Ensure alignment between workflow statuses, system routing, and functional accountability</li><li>
Identify and resolve bottlenecks, inefficiencies, and gaps in ownership, ensuring work is routed and executed effectively</li><li>
Establish and reinforce performance frameworks and accountability structures to drive consistent, predictable results</li><li>
Partner cross-functionally with Finance, and Client Success to align on priorities, capabilities, and performance expectations</li><li>
Partner with Product and Engineering to scale automation and reduce manual intervention across the lifecycle</li><li>
Monitor performance trends and leverage data to drive decision-making, prioritize efforts, and deliver continuous improvement</li><li>
Monitor automation performance, identify failure points, and drive rapid resolution to maximize throughput</li><li>
Build and scale a high-performing leadership structure, including Directors, Managers, and Supervisors</li><li>
Establish clear performance expectations, productivity standards, and accountability frameworks across all levels</li><li>
Drive organizational design and role clarity to support scalable growth</li><li>
Drive adoption and performance of AI enabled workflows of new processes, tools, and capabilities to ensure sustainable change and long-term scalability</li><li>
Operate and diagnose in parallel&mdash;delivering results while identifying structural gaps in workflows, ownership, and system design</li></ul>
What you will bring<ul><li>
Strong strategic and operational leadership capability with a demonstrated ability to translate business priorities into executable plans and measurable outcomes</li><li>
Proven ability to lead large-scale, cross-functional initiatives and drive alignment across Operations, Product, Finance, and Client Success</li><li>
Deep expertise in end-to-end revenue cycle management, with a strong focus on denial management, payer dynamics, and performance drivers</li><li>
Strong financial and business acumen with the ability to connect operational performance to revenue, cost, margin, and overall business outcomes</li><li>
Experience designing, optimizing, and scaling operating models, workflows, and organizational structures to support growth and efficiency</li><li>
Data-driven mindset with the ability to leverage KPIs, dashboards, and performance insights to drive decision-making, prioritization, and continuous improvement</li><li>
Proven ability to lead organizational change and transformation, including driving adoption of new tools, workflows, and capabilities at scale</li><li>
Strong analytical and problem-solving skills with the ability to identify trends, uncover root causes, and implement sustainable solutions</li><li>
Executive presence with strong communication and influencing skills, capable of driving alignment and accountability across senior stakeholders without direct authority</li><li>
Demonstrated ability to build, lead, and develop high-performing teams and leadership bench strength</li><li>
Ability to operate effectively in ambiguous, fast-paced environments, making sound decisions with incomplete information while maintaining forward momentum</li><li>
Experience operating within or designing functionally specialized operating models that align work to the right role, at the right time, supported by technology</li></ul>
What we would like to see<ul><li>
Bachelor&rsquo;s degree in Healthcare Administration, Business, Finance, or a related field preferred</li><li>
8-12+ years of experience in Revenue Cycle Management, with deep expertise in denial management</li><li>
Experience leading multi-functional teams or end-to-end operational segments</li><li>
Proven track record of driving large-scale operational or transformational initiatives</li><li>
Experience partnering with Product, Finance, and Client Success in a cross-functional environment</li><li>
Strong understanding of payer dynamics, denial trends, and revenue cycle performance drivers</li><li>
Experience operating in a metrics-driven, performance-focused environment</li><li>
Demonstrated ability to drive workflow optimization and process improvement at scale</li></ul>
Core expectations<ul><li>
Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities</li><li>
Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations</li><li>
US remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior, written approval.</li></ul>
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.
Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.</div>

Senior Director, Denials

<div>About Aspirion
At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.
For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers&rsquo; compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.
We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.
Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.
What you will do
Job Description<ul><li>
Negotiate No Surprise Act claims with insurance companies</li><li>
Submit required documentation to insurance companies as requested</li><li>
Research claims for information in order to process bills in a timely manner</li><li>
Meet deadlines as assigned by Leadership</li><li>
Track all settlements</li><li>
Maintain productivity standards</li><li>
Communicate with insurance companies, adjustors and patients on a regular basis</li><li>
Maintain or create training documentation for staff</li><li>
Assist with staff trainings as assigned by Leadership</li><li>
Perform other duties and special projects as assigned by Leadership</li></ul>
What you will bring<ul><li>
Healthcare industry knowledge and experience including basic coding principals</li><li>
Demonstrated attention to detail</li><li>
Ability to interpret claims data in internal billing software and diverse EHRs</li><li>
Assertive, self-confident, and resilient</li><li>
Excellent written and verbal communication skills</li><li>
Outstanding organizational skills Previous work from home experience</li><li>
Base download/upload internet speed of at least 35Mbps - HOT SPOT INTERNET IS NOT ACCEPTABLE.</li><li>
Quiet, dedicated, non-shared, secure space to work</li></ul>
What we would like to see<ul><li>
Bachelor&rsquo;s degree</li><li>
Experience with MS Office: Word, Excel and Access (preferred)</li><li>
EPIC experience preferred</li></ul>
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.
Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.</div>

Claims Negotiator (No Surprise Act)

Join Aspirion and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aspirion

About Company

Manager, Service Line Training

Senior Director, Denials

Claims Negotiator (No Surprise Act)