Qureos Mentor

Asteco

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 Team Support Officer &ndash; New Communities: The Team Support Officer Community Management serves as the operational backbone of the Community Management team, acting as the central coordination point that keeps the team running with precision, pace, and quality. This is a high-impact, hands-on role that combines administrative excellence, digital fluency, and proactive coordination to enable Community Managers to spend more time on high-value relationship and operational priorities. The role is critical to the smooth running of HOA operations, the timely delivery of homeowner communications, the integration of AI and digital tools into daily workflows, and the institutionalization of best practices across the function.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 The Team Support Officer Community Management serves as the operational backbone of the Community Management team, acting as the central coordination point that keeps the team running with precision, pace, and quality.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
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 Team Coordination &amp; Operational Support
 
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 Serve as the central coordination point of the Community Management team, ensuring seamless communication and information flow between team members, Community Managers, homeowners, and external stakeholders.
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 Coordinate and track team tasks, deadlines, and deliverables using project management tools; maintain a real-time dashboard of all open community management activities and action items.
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 Triage incoming requests, monitor follow-through, and ensure no item is left unactioned.
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 Documentation, Reporting &amp; Communications
 
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 Prepare, format, and distribute polished reports, meeting minutes, board resolutions, and community notices using advanced Excel and PowerPoint skills.
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 Maintain a library of standardized templates for all community communications, ensuring brand consistency and professionalism.
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 Produce professional presentations and visual reports for HOA board meetings, senior management, and community stakeholders, ensuring all materials reflect brand standards and are delivered on time.
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 HOA Meeting &amp; Event Management
 
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 Manage the scheduling and logistics of HOA board meetings, Annual General Meetings (AGMs), community events, and internal team meetings.
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 Prepare agendas, board packs, and pre-read materials; coordinate post-meeting follow-ups and action tracking.
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 Ensure 100% of HOA board meetings and AGMs are held on schedule with complete documentation delivered in advance.
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 Data, Records &amp; Compliance Management
 
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 Maintain and update HOA community databases, homeowner records, service charge registers, violation trackers, and maintenance logs.
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 Generate data-driven reports and analytics for management review using Excel and visualization tools.
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 Monitor and maintain compliance calendars, including inspection schedules, service contract renewals, insurance deadlines, and regulatory submission dates; proactively alert the team of upcoming milestones.
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 Homeowner &amp; Stakeholder Liaison
 
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 Act as the first point of contact for homeowner queries, complaints, and requests; log, triage, and route issues to the appropriate Community Manager or department.
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 Ensure timely resolution and follow-through on all homeowner-facing matters, maintaining a high standard of service and professionalism.
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 Handle sensitive homeowner and board information with discretion and confidentiality at all times.
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 Procurement &amp; Vendor Coordination
 
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 Support procurement and vendor coordination by processing purchase requests, tracking work orders, and following up with contractors on behalf of Community Managers.
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 Maintain vendor performance records and assist with contractor compliance documentation.
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 Digital &amp; AI Enablement
 
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 Leverage AI tools (e.g., ChatGPT, Microsoft Copilot, Claude automation platforms) to streamline administrative workflows, generate draft communications, summarize meeting notes, and enhance team productivity.
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 Identify opportunities to embed digital and automation tools into existing workflows, championing their adoption across the team.
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 Build and maintain centralized dashboards and trackers that provide real-time visibility into portfolio health and team performance metrics.
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 Qualifications
 
 
 
 
 
 
 Bachelor&rsquo;s degree in business administration, Real Estate, Management, or a related field. Diploma or coursework in Property Management, Community Management, or Project Management (Preferred)
 
 
 
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Team Support Officer

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 Job Purpose
 
 
 
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 Record all outstanding issues, defects, and areas for improvement within each unit, ensuring that upon handover to customers, every unit meets high standards of quality. By addressing these issues comprehensively, our goal is to ensure customer satisfaction and a seamless move-in experience.
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 Roles, Responsibilities, Dutie
 
 
 
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 Holding all inspections required to identify the issues in the projects and create the punch list
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 The QA Executive will utilize technology and quality personal interactions to guarantee the customer experience reflects the value of their investment in the projects and their standing as an important client
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 The QA Executive shall report any requirement by the customer that does not fall within the project specification and design
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 Review the onsite inspection requests and ensure all requests have been attended within 48 hrs
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 Report the daily progress, weekly progress and the challenges faced
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 Record the recurring issues and report the head of department
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 Record and report major issues that require escalation
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 The QA Executive shall ensure that all customer snags are attended and timely actioned
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 Manage all QA service Inspection requests
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 Manage all snags reported by owners and any snag reported by stakeholders
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 Report daily on the received service Inspection requests from owners
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 Utilize necessary access to relevant systems required for operations and reporting functions
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 Arrange regular progress meetings with the main contractor to check progress of works
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 Develop and maintain a file of disputed snags
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 Escalate unattended or disputed snags
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 Develop scope of services to engage an external vendor to carry out the required out of scope/ disputed items &amp; works
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 Support with evidence and information in case of a dispute
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 Provide recommendations to apply any necessary changes required to enhance operations or journey
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 Utilize portal and relevant systems for snagging and inspections
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 Coordinate with the Projects Team and contractors to ensure updated project information
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 Conduct pre-handover inspections and snagging
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 Provide continuous updates on handover, snagging and inspections
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 Follow up with the Contractor and the Projects Team to address snags reported
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 Verify completion and rectification of snags by the Contractor
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 Ability to analyze project performance, technical and commercial
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 Prepare presentations and reports
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 Qualification
 
 
 
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 Bachelor's degree / Diploma in Mechanical, Electrical or Civil Engineering
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 Experience and Skil
 
 
 
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 Minimum 3-5 years&rsquo; experience in Quality Assurance
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 Impeccable verbal and written communication skills
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 Interpersonal skills for building and developing relationships with the client
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 Problem-solving skills to propose mutually beneficial solutions
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 Proficiency for computing use, i.e., word processing, spreadsheet, and presentations
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 Drive to improve business practice and meet or exceed targets
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 Teamworking skills and a collaborative approach to work
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 Decision-making skills
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 Ability to multitask and prioritize workload
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 Flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment
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Quality Assurance Engineer

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Asteco

About Company

Team Support Officer

Quality Assurance Engineer