Qureos Mentor

Asterisk Solution

About the Role:Asterisk Solutions Pvt. Ltd. is looking for a Software Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical assistance to clients, troubleshooting software-related issues, and collaborating closely with the development team to ensure timely and effective issue resolution. This position requires strong technical aptitude, problem-solving skills, and excellent communication abilities.Key Responsibilities:&middot; Respond promptly to customer inquiries via phone, email, or ticketing system, providing high-quality technical support and guidance.&middot; Troubleshoot and resolve software-related issues using Microsoft SQL Server and other relevant tools.&middot; Gather detailed information from customers regarding technical problems and document all support interactions.&middot; Log and manage incidents through the company&rsquo;s ticketing system, ensuring proper tracking and resolution.&middot; Collaborate with the development and QA teams to identify, analyze, and resolve software bugs and system errors.&middot; Maintain thorough and up-to-date documentation of issues, solutions, and system processes.&middot; Ensure timely follow-up and closure of all support tickets within the defined service level agreements (SLAs).Qualifications &amp; Skills:&middot; Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science or a related field.&middot; Hands-on experience with Microsoft SQL Server or strong SQL query knowledge (Fresh graduates with SQL knowledge are encouraged to apply).&middot; Strong verbal and written communication skills in English are mandatory.&middot; Experience with a helpdesk ticketing system and customer support tools (for experienced candidates).&middot; Excellent problem-solving and analytical skills with a focus on customer satisfaction.Why Join Us:At Asterisk Solutions, we value our employees and offer a rewarding and growth-oriented work environment with:&middot; Handsome Salary Package (Based on Experience &amp; Skills)&middot; Performance-Based Bonuses&middot; Comprehensive Medical Benefits &ndash; Coverage up to PKR 350,000 per annum&middot; Professional Growth Opportunities&middot; Collaborative and Supportive Work Culture&middot; One-Year Employment Contract after Successful Confirmation PeriodWho Can Apply:Both fresh graduates and experienced professionals are encouraged to apply.If you&rsquo;re passionate about technology, problem-solving, and delivering excellent customer support, we&rsquo;d love to have you on our team.Apply now and become part of a leading IT solutions company serving global clients since 2008.Job Type: Full-timeApplication Question(s):<ul><li>Are you fluent in spoken and written English?</li><li>This position requires working from 4:00 PM to 1:00 AM (Pakistan Standard Time). Are you comfortable with this shift timing?</li><li>How would you rate your proficiency in Microsoft SQL Server / SQL queries?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Software Technical Support Engineer

Join Asterisk Solution and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Asterisk Solution

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Software Technical Support Engineer