Qureos Mentor

Asurion

Asurion is the world’s leading tech care company, dedicated to eliminating the fears and frustrations associated with technology for over 300 million customers. They provide a range of services including insurance, repair, replacement, installation, and 24/7 support for devices, appliances, and connections. With more than 800 stores and expert assistance available online and via phone, Asurion ensures that customers get the most out of their technology.

<div>Senior Software Engineer 
JOB CODE 
TEC3009 
JOB PROFILE NAME (Title) 
Senior Software Engineer 
MANAGEMENT LEVEL 
7 Manager 
DISCIPLINE 
Software Engineering 
REPORTS TO 
Engineering Leadership 
FSLA CLASSIFICATION 
Exempt 
The Senior Software Engineer designs, builds, and maintains scalable software solutions, guiding technical decisions and mentoring teammates. This role delivers high-quality code, reviews designs, and improves system reliability and performance. The engineer collaborates across product, QA, and operations to plan releases, automate workflows, and resolve complex issues. Responsibilities include establishing coding standards, performing root-cause analysis, and driving continuous improvement. The position supports roadmap execution, provides technical leadership within a team, and ensures secure, maintainable implementations aligned to business goals.<div><div><h1 class="jobSectionHeader">
Senior Software Engineer</h1>
Location: Remote
At Asurion, we don&rsquo;t just redefine&mdash;we reinvent. We began by establishing a culture that rewards results and isn&rsquo;t confined by a hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It&rsquo;s in our DNA. We foster a culture where our team members are encouraged daily to make a difference&mdash;for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that each of our 19,000+ team members has the opportunity to reach their full potential, while at the same time fulfilling the needs of more than 300 million consumers.</div><div>
Generative AI is now a proven, production capability in modern digital experiences&mdash;not an experiment. Customers increasingly expect fast, conversational, and personalized help across web and support journeys, and our platform is actively incorporating GenAI to meet those expectations at scale. The Intelligence Org team builds and operates GenAI-centered digital experiences for new and existing Asurion clients, and internally on Asurion.com (millions of monthly visitors), focusing on reliable, secure, measurable outcomes**&mdash;improving self-service success, accelerating issue resolution, and maximizing the value of every customer engagement that starts in the digital channel.**</div><div>
The Opportunity</div><div>
We are seeking a senior software engineer who can partner with internal stakeholders, product managers, designers, QA, and engineering teams to build the core capabilities behind Asurion&rsquo;s customer service AI platform, including production conversational experiences across digital and voice/IVR journeys.</div><div>
Someone who wants to build a world-class product that makes Asurion stand out. From planning and design through testing, launch, and production support, you&rsquo;ll use your software development skills and strong interpersonal skills to deliver reliable, measurable customer experiences at scale.</div><div>
Join us and you&rsquo;ll be part of a team that loves trying out new ideas, creating impactful solutions, thinking big, and working at the intersection of AI, customer service, and production-grade platform engineering.</div><div> 
What You&rsquo;ll Be Doing</div><div><ul><li>
Build and support core platform capabilities, user-facing experiences and backend services&mdash; delivering end-to-end functionality and production fixes.</li></ul></div><div><ul><li>
Design and deliver event-driven, integration-heavy backend systems, including asynchronous pipelines and reliable delivery patterns for notifications and downstream services.</li></ul></div><div><ul><li>
Own reliability and production-grade behavior, including safe shutdown and edge-case handling, and proactively debug issues across distributed systems.</li></ul></div><div><ul><li>
Improve platform performance and data integrity through pragmatic database design and query/index optimization in non-relational datastores.</li></ul></div><div><ul><li>
Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy-minded product changes.</li></ul></div><div><ul><li>
Deliver user-facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible.</li></ul></div><div><ul><li>
Collaborate cross-functionally and drive projects to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes.</li></ul></div><div><ul><li>
Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design.</li></ul></div><div>
What You&rsquo;ll Bring</div><div><ul><li>
Ability to write extendable, maintainable, and traceable code, with clear boundaries and clean abstractions in integration-heavy codebases.</li></ul></div><div><ul><li>
Strong full-stack experience, with deeper strength in backend and platform development and comfort contributing to UI work to deliver complete features.&mdash;ideally using Node.js, React, and TypeScript and/or Python&mdash;to deliver complete features.</li></ul></div><div><ul><li>
Experience with real-world integrations, including webhooks, third‑party APIs, &ldquo;installation/configuration&rdquo; flows, and robust handling of failures and edge cases.</li></ul></div><div><ul><li>
Event‑driven architecture expertise, including Kafka (or similar) producers/consumers, delivery guarantees, and designing for operational safety in distributed systems.</li></ul></div><div><ul><li>
Solid grounding in computer science fundamentals, including data structures, algorithms, and software design, and the ability to apply that knowledge to production systems.</li></ul></div><div><ul><li>
Strong experience with non‑relational databases such as MongoDB and familiarity with in‑memory tools such as Redis, including practical indexing and query design.</li></ul></div><div><ul><li>
Good understanding of common cloud‑native architectural and code design patterns, and how they impact reliability, scalability, and cost.</li></ul></div><div><ul><li>
Comfort with production operations and observability, using logs, metrics, and traces to diagnose issues and guide improvements.</li></ul></div><div><ul><li>
Great sense of ownership and productive autonomy, with good discernment around trade‑offs between speed and quality, especially under time pressure.</li></ul></div><div><ul><li>
Ethical decision‑making and user‑first thinking, consistently putting the end user at the center of technical and product decisions.</li></ul></div><div><ul><li>
Respect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments because it&rsquo;s the diversity of thought that builds great products.</li></ul></div><div><ul><li>
Good familiarity with AI Coding Agents and how to leverage them to build reliable software: Claude Code, Cursor, or similar tools.</li></ul></div><div><ul><li>
Experience with real-time communication platforms such as LiveKit, WebRTC, or similar voice/video/audio streaming technologies is a strong advantage.</li></ul></div><div>
Experience and education</div><div><ul><li>
3+ years of experience as a Full Stack or Backend Developer preferably with JavaScript/TypeScript focus.</li></ul></div><div><ul><li>
3+ years of experience building web applications deployed to a cloud environment</li></ul></div><div><ul><li>
Bachelor's degree in Computer Science or related field</li></ul></div></div></div>

Senior Software Engineer - Conversational AI

<div>In-Home Sales &amp; Tech Support (Part Time)
This is a local, in-home field role requiring daily travel to customer residences &ndash; not Remote.
Pay Rate: $23.00 hourly + mileage reimbursement + phone stipend + sales commission
Part-Time Schedule: This is a part-time role with afternoon and evening availability required.<ul><li>
Most positions follow a standard 5-day schedule from 4:05 PM&ndash;9:00 PM (end time may vary based on customer needs).</li><li>
In select markets, a flexible 4+ day schedule may be available.<ul><li>
Under this option, you must provide 25 hours of availability each week across at least 4 days, and at least 1 of those days must fall on a weekend (Saturday or Sunday). Shifts are scheduled between 12:05 PM and 9:00 PM. You may start as late as 4:00 PM, but you must be available to work until 9:00 PM on your scheduled days (end time may vary based on customer needs).</li></ul></li><li>
If the flexible option is available in your market, you may choose between the two schedules.</li><li>
Schedule availability is essential for this role. Please review the schedule details above before applying.</li></ul>
About the Role: We&rsquo;re looking for In-Home Sales &amp; Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.
Here&rsquo;s what you can expect to do: As a Field Sales Representative, you&rsquo;ll be on the front lines helping customers through our Serve, Solve, Sell&trade; approach. You&rsquo;ll start with paid training to prepare you to work independently in the field.
You&rsquo;ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.
In the field, you&rsquo;ll consistently put the Serve, Solve, Sell&trade; model into action by:<ul><li>
Serve:<ul><li>
Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.</li><li>
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.</li></ul></li><li>
Solve:<ul><li>
Utilize your expertise to address and resolve customers&rsquo; tech issues, provide an understandable solution, regardless of their tech knowledge</li><li>
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.</li></ul></li><li>
Sell:<ul><li>
Leverage Asurion&rsquo;s growing range of products to offer tailored solutions to customers.</li><li>
Listen actively to identify customer needs and position products uniquely to meet those needs.</li><li>
You&rsquo;ll use strong negotiation and communications skills &ndash; you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale</li></ul></li></ul>
Here&rsquo;s what you&rsquo;ll bring to the team:
<ul><li>Comfortable working in a sales environment with set targets</li><li>
A valid driver&rsquo;s license and satisfactory driving record with at least 1 year driving experience</li><li>
Ability to provide proof of valid car insurance (excluded: Manhattan)</li><li>
A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.</li><li>
Work a varied 5-day week schedule designed to meet customers on their timeline &ndash;this will include evenings, weekends and holidays</li><li>
A personal cellphone to keep in the know while on the job</li><li>
Must be comfortable working around household pets</li><li>
Efficient, adaptable, goal-oriented and persuasive communication skills</li><li>
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths</li><li>
Naturally outgoing individual who thrives in human interaction</li><li>
Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.</li></ul>
We take care of you (benefits/perks):<ul><li>
Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!</li><li>
Uncapped commissions based on your sales performance paid bi-weekly</li><li>
Mileage reimbursement based on IRS guidelines paid weekly</li><li>
35 dollar phone stipend paid monthly</li><li>
3 weeks paid training where your success is our top priority</li></ul>
Get to know us:
Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer&rsquo;s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Health and safety measures:
At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.
#INDDES</div>

In-Home Sales & Tech Support (Part Time)

<div>In-Home Sales &amp; Tech Support (Part Time)
This is a local, in-home field role requiring daily travel to customer residences &ndash; not Remote.
Pay Rate: $21.00 hourly + mileage reimbursement + phone stipend + sales commission
Part-Time Schedule: This is a part-time role with afternoon and evening availability required.<ul><li>
Most positions follow a standard 5-day schedule from 4:05 PM&ndash;9:00 PM (end time may vary based on customer needs).</li><li>
In select markets, a flexible 4+ day schedule may be available.<ul><li>
Under this option, you must provide 25 hours of availability each week across at least 4 days, and at least 1 of those days must fall on a weekend (Saturday or Sunday). Shifts are scheduled between 12:05 PM and 9:00 PM. You may start as late as 4:00 PM, but you must be available to work until 9:00 PM on your scheduled days (end time may vary based on customer needs).</li></ul></li></ul> 
<ul><li>If the flexible option is available in your market, you may choose between the two schedules.</li><li>
Schedule availability is essential for this role. Please review the schedule details above before applying.</li></ul>
About the Role: We&rsquo;re looking for In-Home Sales &amp; Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.
Here&rsquo;s what you can expect to do: As a Field Sales Representative, you&rsquo;ll be on the front lines helping customers through our Serve, Solve, Sell&trade; approach. You&rsquo;ll start with paid training to prepare you to work independently in the field.
You&rsquo;ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.
In the field, you&rsquo;ll consistently put the Serve, Solve, Sell&trade; model into action by:<ul><li>
Serve:<ul><li>
Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.</li><li>
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.</li></ul></li><li>
Solve:<ul><li>
Utilize your expertise to address and resolve customers&rsquo; tech issues, provide an understandable solution, regardless of their tech knowledge</li><li>
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.</li></ul></li><li>
Sell:<ul><li>
Leverage Asurion&rsquo;s growing range of products to offer tailored solutions to customers.</li><li>
Listen actively to identify customer needs and position products uniquely to meet those needs.</li><li>
You&rsquo;ll use strong negotiation and communications skills &ndash; you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale</li></ul></li></ul>
Here&rsquo;s what you&rsquo;ll bring to the team:
<ul><li>Comfortable working in a sales environment with set targets</li><li>
A valid driver&rsquo;s license and satisfactory driving record with at least 1 year driving experience</li><li>
Ability to provide proof of valid car insurance (excluded: Manhattan)</li><li>
A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.</li><li>
Work a varied 5-day week schedule designed to meet customers on their timeline &ndash;this will include evenings, weekends and holidays</li><li>
A personal cellphone to keep in the know while on the job</li><li>
Must be comfortable working around household pets</li><li>
Efficient, adaptable, goal-oriented and persuasive communication skills</li><li>
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths</li><li>
Naturally outgoing individual who thrives in human interaction</li><li>
Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.</li></ul>
We take care of you (benefits/perks):<ul><li>
Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!</li><li>
Uncapped commissions based on your sales performance paid bi-weekly</li><li>
Mileage reimbursement based on IRS guidelines paid weekly</li><li>
35 dollar phone stipend paid monthly</li><li>
3 weeks paid training where your success is our top priority</li></ul>
Get to know us:
Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer&rsquo;s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Health and safety measures:
At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.
#INDDES</div>

<div>In-Home Sales &amp; Tech Support
This is a local, in-home field role requiring daily travel to customer residences &ndash; not Remote.
Pay Rate: $21.00 + mileage reimbursement + phone stipend + sales commission
Part-Time Schedule: This is a part-time role with afternoon and evening availability required.<ul><li>
Most positions follow a standard 5-day schedule from 4:05 PM&ndash;9:00 PM (end time may vary based on customer needs).</li><li>
In select markets, a flexible 4+ day schedule may be available.<ul><li>
Under this option, you must provide 25 hours of availability each week across at least 4 days, and at least 1 of those days must fall on a weekend (Saturday or Sunday). Shifts are scheduled between 12:05 PM and 9:00 PM. You may start as late as 4:00 PM, but you must be available to work until 9:00 PM on your scheduled days (end time may vary based on customer needs).</li></ul></li></ul> 
<ul><li>If the flexible option is available in your market, you may choose between the two schedules.</li><li>
Schedule availability is essential for this role. Please review the schedule details above before applying.</li></ul>
About the Role: We&rsquo;re looking for In-Home Sales &amp; Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.
Here&rsquo;s what you can expect to do: As a Field Sales Representative, you&rsquo;ll be on the front lines helping customers through our Serve, Solve, Sell&trade; approach. You&rsquo;ll start with paid training to prepare you to work independently in the field.
You&rsquo;ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.
In the field, you&rsquo;ll consistently put the Serve, Solve, Sell&trade; model into action by:<ul><li>
Serve:<ul><li>
Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.</li><li>
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.</li></ul></li><li>
Solve:<ul><li>
Utilize your expertise to address and resolve customers&rsquo; tech issues, provide an understandable solution, regardless of their tech knowledge</li><li>
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.</li></ul></li><li>
Sell:<ul><li>
Leverage Asurion&rsquo;s growing range of products to offer tailored solutions to customers.</li><li>
Listen actively to identify customer needs and position products uniquely to meet those needs.</li><li>
You&rsquo;ll use strong negotiation and communications skills &ndash; you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale</li></ul></li></ul>
Here&rsquo;s what you&rsquo;ll bring to the team:
<ul><li>Comfortable working in a sales environment with set targets</li><li>
A valid driver&rsquo;s license and satisfactory driving record with at least 1 year driving experience</li><li>
Ability to provide proof of valid car insurance (excluded: Manhattan)</li><li>
A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.</li><li>
Work a varied 5-day week schedule designed to meet customers on their timeline &ndash;this will include evenings, weekends and holidays</li><li>
A personal cellphone to keep in the know while on the job</li><li>
Must be comfortable working around household pets</li><li>
Efficient, adaptable, goal-oriented and persuasive communication skills</li><li>
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths</li><li>
Naturally outgoing individual who thrives in human interaction</li><li>
Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.</li></ul>
We take care of you (benefits/perks):<ul><li>
Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!</li><li>
Uncapped commissions based on your sales performance paid bi-weekly</li><li>
Mileage reimbursement based on IRS guidelines paid weekly</li><li>
35 dollar phone stipend paid monthly</li><li>
3 weeks paid training where your success is our top priority</li></ul>
Get to know us:
Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer&rsquo;s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Health and safety measures:
At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.
#INDDES</div>

<div>In-Home Sales &amp; Tech Support (Part Time)
This is a local, in-home field role requiring daily travel to customer residences &ndash; not Remote.
Pay Rate: $26.55 + mileage reimbursement + phone stipend + sales commission
Part-Time Schedule: 5 evenings/week &ndash; Hours: 4:05pm to 9:00pm
About the Role: We&rsquo;re looking for In-Home Sales &amp; Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.
Here&rsquo;s what you can expect to do: As In-Home Sales &amp; Tech Support, you&rsquo;ll be on the front lines helping customers through our Serve, Solve, Sell&trade; approach. You&rsquo;ll start with paid training to prepare you to work independently in the field.
You&rsquo;ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.
In the field, you&rsquo;ll consistently put the Serve, Solve, Sell&trade; model into action by:<ul><li>
Serve:<ul><li>
Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.</li><li>
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.</li></ul></li></ul><ul><li>
Solve:<ul><li>
Utilize your expertise to address and resolve customers&rsquo; tech issues, provide an understandable solution, regardless of their tech knowledge</li><li>
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.</li></ul></li></ul><ul><li>
Sell:<ul><li>
Leverage Asurion&rsquo;s growing range of products to offer tailored solutions to customers.</li><li>
Listen actively to identify customer needs and position products uniquely to meet those needs.</li><li>
You&rsquo;ll use strong negotiation and communications skills &ndash; you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale</li></ul></li></ul>
Here&rsquo;s what you&rsquo;ll bring to the team:
<ul><li>Comfortable working in a sales environment with set targets</li><li>
A valid driver&rsquo;s license and satisfactory driving record with at least 1 year driving experience</li><li>
Ability to provide proof of valid car insurance (excluded: Manhattan)</li><li>
A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.</li><li>
Work a varied 5-day week schedule designed to meet customers on their timeline &ndash;this will include evenings, weekends and holidays</li><li>
A personal cellphone to keep in the know while on the job</li><li>
Must be comfortable working around household pets</li><li>
Efficient, adaptable, goal-oriented and persuasive communication skills</li><li>
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths</li><li>
Naturally outgoing individual who thrives in human interaction</li><li>
Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.</li></ul>
We take care of you (benefits/perks):<ul><li>
Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!</li><li>
Uncapped commissions based on your sales performance paid bi-weekly</li><li>
Mileage reimbursement based on IRS guidelines paid weekly</li><li>
35 dollar phone stipend paid monthly</li><li>
3 weeks paid training where your success is our top priority</li></ul>
Get to know us:
Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer&rsquo;s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Health and safety measures:
At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.
#INDDES</div>

<div>In-Home Sales &amp; Tech Support (Part Time)
This is a local, in-home field role requiring daily travel to customer residences &ndash; not Remote.
Pay Rate: $23.00 + mileage reimbursement + phone stipend + sales commission
Part-Time Schedule: 5 evenings/week &ndash; Hours: 4:05pm to 9:00pm
**use for WA/CA/CO postings - 4:05pm &ndash; 8:00pm
About the Role: We&rsquo;re looking for In-Home Sales &amp; Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.
Here&rsquo;s what you can expect to do: As In-Home Sales &amp; Tech Support, you&rsquo;ll be on the front lines helping customers through our Serve, Solve, Sell&trade; approach. You&rsquo;ll start with paid training to prepare you to work independently in the field.
You&rsquo;ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.
In the field, you&rsquo;ll consistently put the Serve, Solve, Sell&trade; model into action by:<ul><li>
Serve:<ul><li>
Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.</li><li>
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.</li></ul></li></ul><ul><li>
Solve:<ul><li>
Utilize your expertise to address and resolve customers&rsquo; tech issues, provide an understandable solution, regardless of their tech knowledge</li><li>
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.</li></ul></li></ul><ul><li>
Sell:<ul><li>
Leverage Asurion&rsquo;s growing range of products to offer tailored solutions to customers.</li><li>
Listen actively to identify customer needs and position products uniquely to meet those needs.</li><li>
You&rsquo;ll use strong negotiation and communications skills &ndash; you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale</li></ul></li></ul>
Here&rsquo;s what you&rsquo;ll bring to the team:
<ul><li>Comfortable working in a sales environment with set targets</li><li>
A valid driver&rsquo;s license and satisfactory driving record with at least 1 year driving experience</li><li>
Ability to provide proof of valid car insurance (excluded: Manhattan)</li><li>
A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.</li><li>
Work a varied 5-day week schedule designed to meet customers on their timeline &ndash;this will include evenings, weekends and holidays</li><li>
A personal cellphone to keep in the know while on the job</li><li>
Must be comfortable working around household pets</li><li>
Efficient, adaptable, goal-oriented and persuasive communication skills</li><li>
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths</li><li>
Naturally outgoing individual who thrives in human interaction</li><li>
Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.</li></ul>
We take care of you (benefits/perks):<ul><li>
Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!</li><li>
Uncapped commissions based on your sales performance paid bi-weekly</li><li>
Mileage reimbursement based on IRS guidelines paid weekly</li><li>
35 dollar phone stipend paid monthly</li><li>
3 weeks paid training where your success is our top priority</li></ul>
Get to know us:
Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer&rsquo;s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Health and safety measures:
At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.
#INDDES</div>

Join Asurion and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Asurion

About Company

Senior Software Engineer - Conversational AI

In-Home Sales & Tech Support (Part Time)

In-Home Sales & Tech Support (Part Time)

In-Home Sales & Tech Support (Part Time)

In-Home Sales & Tech Support (Part Time)

In-Home Sales & Tech Support (Part Time)