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ATC is a technology company specializing in enterprise AI and SaaS product development. Founded in 2007, ATC has established itself as a leader in creating innovative software solutions that enhance productivity and address complex business challenges. The company offers a wide range of services, including custom software development, IT staffing, and advanced IT solutions. With a commitment to training and supporting entrepreneurs, ATC also focuses on building groundbreaking SaaS startups. Headquartered in Clive, Iowa, ATC is dedicated to driving technological advancement and helping businesses thrive in a competitive landscape.

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 About Us:
 
 
 
 American Technology Consulting (ATC) is a service-first tech company dedicated to helping businesses unlock their full potential through innovative technology solutions. We empower organizations to leverage data for smarter decisions and meaningful impact. At ATC, we foster a culture of growth and invite passionate individuals to join our team, contribute to impactful projects, and excel as data-driven problem solvers. We embrace diversity and welcome candidates from all educational and professional backgrounds, including recent Master&rsquo;s graduates without prior technical experience.
 
 
 
 
 
 
 Job Overview:
 
 
 
 As an Entry-Level Data Analyst at ATC, you will be at the forefront of turning raw data into actionable insights. This role offers a fantastic opportunity to work on real-world challenges, collaborate with cross-functional teams, and apply your problem-solving skills in a supportive and innovative environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Collect, clean, and organize data to prepare it for analysis.
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 Identify trends, patterns, and correlations using statistical and analytical tools.
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 Develop insightful dashboards, visualizations, and reports using tools like Tableau, Power BI, or Excel.
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 Assist teams in making data-driven decisions by presenting clear and concise insights.
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 Collaborate with stakeholders to understand data requirements and deliver solutions.
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 Ensure data accuracy and consistency through validation and quality checks.
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 Stay updated on industry trends, best practices, and new data tools or technologies.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
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 Master&rsquo;s degree.
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 Strong analytical and critical thinking skills.
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 Proficiency in Microsoft Excel and a willingness to learn data visualization tools like Tableau or Power BI.
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 Excellent communication skills to present findings to both technical and non-technical stakeholders.
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 Attention to detail and ability to manage multiple priorities effectively.
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 Candidates must have U.S. work authorization.
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 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
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 Internship or project experience in data analysis or visualization.
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 Familiarity with SQL for querying and managing databases.
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 Knowledge of statistical concepts and tools like Python or R (a plus but not required).
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 </ul>
 
 
 
 
 
 What We Offer:
 
 
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 Career Growth:
 
 Opportunity to advance in a dynamic and supportive work environment.
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 Mentorship:
 
 Guidance and training from experienced professionals in the field.
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 Diversity in Projects:
 
 Work across various industries and innovative technologies.
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 Comprehensive Benefits:
 
 Competitive salary, health insurance, and other perks.
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 Work Authorization Support:
 
 
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 H1B sponsorship or related visa support for eligible candidates.
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 Applications from individuals on F1/OPT are welcome.
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 Equal Opportunity Commitment:
 
 
 
 ATC is proud to be an equal-opportunity employer, fostering a diverse and inclusive workplace where all employees can thrive.
 
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Data Analyst

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 Help Desk Analyst
 
 
 
 
 
 
 
 Interview Mode:
 
 In-Person
 
 
 
 
 
 Harrisburg, PA
 
 
 
 
 
 This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
 
 
 
 
 
 The client seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn&rsquo;t have people and customer service skills.
 
 
 
 
 
 The Help Desk Analyst performs the skills listed below-
 
 
 
 
 
 &bull; Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
 
 
 &bull; Investigates and resolves computer software and hardware problems of users.
 
 
 &bull; Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
 
 
 &bull; Talks with technical and non-technical co-workers to research problem and find solution.
 
 
 &bull; Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
 
 
 &bull; Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
 
 
 &bull; Follow quality standards and displays strong customer service skills.
 
 
 &bull; Able to work in a team environment.
 
 
 &bull; Complete assigned tasks.
 
 
 &bull; Excellent communication skills; both written and spoken.
 
 
 &bull; Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
 
 
 &bull; Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
 
 
 &bull; Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
 
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 
 &bull; Experience with call tracking and ticketing software
 
 
 &bull; Attentive to details and ability to be resourceful (using supplied documentation)
 
 
 &bull; Ability to support users with limited knowledge of computers, software, hardware, and systems
 
 
 &bull; Above average communication skills and telephone manner.
 
 
 &bull; Excellent organizational skills
 
 
 &bull; Basic User &amp; Security Group Active Directory administration
 
 
 &bull; Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
 
 
 &bull; Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
 
 
 &bull; You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
 
 
 &bull; 1+ years previous IT Service Desk and/or Call Center experience required.
 
 
 
 
 
 ***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks&rsquo; notice beforehand.***
 
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Help Desk Analyst

Join ATC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ATC

About Company

Data Analyst

Help Desk Analyst