Urwah Admin

Atlantis The Palm

<div>Manager, Water Quality, Atlantis The Palm
 
(20566) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
The Manager, Water Quality is responsible for leading and managing the day-to-day operations of the Water Quality Department. The role ensures the efficient treatment, distribution, testing, monitoring, and compliance of all water systems across pools, water features, spas, fountains, and water treatment facilities. The position is accountable for maintaining the highest standards of water quality, health and safety compliance, operational reliability, and team performance while ensuring minimal disruption to resort operations.
Key Duties and Responsibilities
<ul><li>Manage all Water Quality operations and associated water treatment facilities.</li>
</ul><ul><li>Oversee water treatment, filtration, circulation, and chemical dosing systems.</li>
</ul><ul><li>Ensure periodic testing, analysis, and monitoring of water quality parameters.
</li></ul><ul><li>Maintain uninterrupted operation of all swimming pools, spas, water features, fountains, and waterpark water systems.
</li></ul><ul><li>Implement preventive maintenance strategies to maximize system reliability and efficiency.
</li></ul><ul><li>Review operational logs, inspection reports, and compliance documentation regularly.</li>
</ul><ul><li>Conduct performance reviews and establish development plans for team members.
</li></ul><ul><li>Coordinate workforce planning, recruitment, training, and succession planning activities.</li>
</ul><ul><li>Ensure compliance with all company policies, Dubai Municipality requirements, and applicable health regulations.
</li></ul><ul><li>Maintain accurate records of testing, inspections, certifications, and regulatory submissions.
</li></ul><ul><li>Promote safe work practices and ensure proper use of PPE and safety procedures.
</li></ul><ul><li>Investigate incidents and implement corrective and preventive actions.</li>
</ul><ul><li>Assist in preparing departmental budgets and forecasts</li>
</ul><ul><li>Support CAPEX planning, project justification, implementation, and monitoring.
</li></ul><ul><li>Ensure efficient utilization of resources and cost-control measures</li>
</ul><ul><li>Collaborate with Operations, Engineering, Procurement, Health &amp; Safety, and external authorities.
</li></ul><ul><li>Provide technical guidance and recommendations on water quality matters.
</li></ul><ul><li>Ensure effective communication between the Water Quality team and stakeholders.
</li></ul><ul><li>Support audits, inspections, and compliance reviews</li>
</ul>Management of Team
<ul><li>To build and foster collaborative relationships with other departments within the organization to stay informed and abreast of new initiatives, products, and services.</li>
</ul><ul><li>Contribute to the preparation of the department budget and monitor the financial performance of a given area versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.</li>
</ul><ul><li>Manage the effective achievement of objectives through setting individual objectives, managing performance, developing staff, and providing formal and informal feedback to maximize overall performance and team motivation while continuing to deploy resources effectively for growth and further strengthening the employee value proposition.</li>
</ul><ul><li>Ensuring strategic execution of the team priorities with responsibility for business performance and budget management, while acting as an advisor for leadership team; requires the ability to partner, execute, and lead through influence and collaboration across the company.</li>
<li>Managing and inspiring a talented and diverse group of colleagues and helping them develop and learn as they grow their careers.</li>
</ul>Human Resources
<ul><li>Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), colleague development and motivation, counselling / disciplinary issues.</li>
</ul><ul><li>Maintain and enhance the open-door policy to all colleagues providing advice and guidance when needed regarding their issues or concerns and/or grievances.</li>
</ul><ul><li>Ensure that the hotels are fully compliant with Kerzner people processes and deadlines that govern all Kerzner properties. i.e., CES, SAP, Probation reviews etc.</li>
</ul><ul><li>Ensure that the administration of the performance review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.</li>
</ul><ul><li>Maximize productivity and achieve optimum staffing levels to minimize additional payroll costs.</li>
</ul><ul><li>Talent Reviews are alive and active, and the target audience know why they are so important.</li>
</ul><ul><li>Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers positively encouraged.</li>
</ul><ul><li>Control the LTO in the operational departments in conjunction with the HR department to ensure that any areas of concern and monitored and rectified.
</li></ul><ul><li>Conduct regular coaching sessions with HOD&rsquo;s to further develop both their technical and management skills.</li>
</ul><ul><li>Manage the Engagement Survey process for the operational departments ensure that the follow up meetings are done, and the staff members have timely feedback.</li>
</ul><ul><li>Conduct interviews when applicable.</li>
</ul><ul><li>Review manning and re-recruitment of all positions
</li><li>Ensure one CSR event takes place every quarter.</li>
</ul>About You
<ul><li>Bachelor's Degree or Diploma in Engineering, Environmental Science, Chemistry, Water Treatment, Facilities Management, or related field.</li>
</ul><ul><li>Minimum 3 years in a leadership or management role.
</li></ul><ul><li>Experience in hospitality, waterparks, large-scale pools, or recreational water systems preferred</li>
</ul><ul><li>Advance knowledge in systematic review and troubleshooting LSS water filtration, technical system, and public pools</li></ul> 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Manager, Water Quality, Atlantis The Palm

<div>Assistant Manager, Education, Lost World Aquarium
 
(20518) 
Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life. 
With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.
About The Role
The Assistant Manager is responsible for overseeing the successful operations and management of the Lost Chambers Aquarium Marine Educator team to deliver conservation education programming to guests using professional and effective communication and delivery methods. The development and training of self and direct reports is frequent and consistent to maintain quality and delivery of current, accurate information in an enthusiastic, educational and fun way. Plays an active role in assisting to develop and implement educational activities and programme evaluation in line with the Education Strategy and AZA Standards.
Key Duties and Responsibilities
<ul><li>Overseas the daily operations of the Marine Educator team to ensure the appropriate delivery of educational activities is maintained and of the highest standards</li>
<li>Interacts and engages with guests and colleagues in an engaging and professional manner sharing information about marine life and conservation, and ensure Marine Educators comply to the same</li>
<li>Delivers and delegates the educational programs and marine animal activities upon the needs of the operation, with flexibility to meet needs of small and large groups. Monitors school and other educational program bookings and ensures required resources and team are briefed to deliver the best guest experience.</li>
<li>Ensures that coaching and development on detailed knowledge of marine life, conservation and interpretation methods is carried out by supervisors through structured listening, research, participation, and delivery to Marine Educators by using learning resources provided. Ability to provide constructive feedback on frequent trainings and assessments</li>
<li>Liaises closely with Admissions and Dive teams to update Marine Educators on educational programs and tours.</li>
<li>Carries out and delegates administrative duties including scheduling, ordering of supplies, planning of events and generating reports.</li>
<li>Supports the Manager, Conservation and Education in the development and implementation of both informal and formal educational programming, in line with the Education Strategy and AZA Standards.</li>
<li>Undertake and generate reports relating to education and guest evaluation to inform educational programming enhancements and ensure KPI&rsquo;s are met.</li>
<li>Oversee and conduct regular quality and performance assessments for Marine Educators and Team Leaders in line with the training and assessment plan</li>
<li>Continuous personal and professional development must be carried out for self and for Marine Educators with emphasis on conservation education
</li><li>Ensures that service standards are carried out by self and Marine Educators to maintain and exceed department targets for quality assurance guest surveys.</li>
<li>Oversees that all information contained in SOP&rsquo;s and department manuals are current and accurate</li>
<li>Organizes and delivers meetings and trainings as needed</li>
<li>Ensures a clean and safe environment for guests is maintained and the Marine Educator team abides by correct animal welfare practices.
</li><li>Assists in tracking, assessing and coaching colleagues conducting cross exposure programmes</li>
<li>Assists in the recruiting of high-quality colleagues and manages the development, motivation, and retention of colleagues. Conducts and oversees sufficient onboarding for new colleagues in line with the onboarding plan.</li>
<li>Assists in managing colleague performance through coaching and recognition, annual performance reviews, where applicable to improve colleagues&rsquo; output.</li>
<li>Assist in performing disciplinary action and counseling when needed to ensure accountability and performance expectations are met.</li>
<li>Promotes Colleague Engagement to maintain engaged colleagues throughout the course of the year.</li>
<li>Assists in conflict resolution in difficult guest transactions. Must be skilled in articulate and professional communication, both verbally and written.</li>
<li>Assists in conflict resolution involving colleagues and manage performance regularly. Must be skilled in articulate and professional communication, both verbally and written in accordance with HR practices and progressive correction.</li>
<li>Liaise closely with Sales, DMCs, PR and Marketing departments for groups and media shoots</li>
<li>Executes any additional and reasonable duties that may be asked in order to successfully, and efficiently carry out Aquarium operations.</li>
</ul>About You
<ul><li>Bachelor&rsquo;s Degree, preferably in Education, Biology, Zoology, Marine Science, Communication, or related field (desirable)</li>
<li>Supervisory Experience of at least 2+ years</li>
<li>Previous Experience in Education and Guest Experience in a zoo, aquarium or museum is required</li>
<li>Previous experience in the development and implementation of educational programmes and materials</li>
<li>Skills in conducting education evaluation for educational activities</li>
<li>Proficient Skills in Microsoft Office / Outlook / Excel / Word / PowerPoint</li>
<li>Strong interpersonal skills &amp; organizational skills</li>
<li>Strong administrative abilities accompanying a strong customer focus.</li>
<li>Leadership abilities including but not limited to strong communication skills, follow-up &amp; task management.</li>
<li>Ability to work outdoors, as well as fast-paced conditions.</li>
<li>Must be able to stand for long time periods and be able to be fit to walk around the property.</li>
<li>The ability to troubleshoot and resolve problems quickly.</li> 
</ul>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Assistant Manager, Education, Lost World Aquarium

<div>Assistant General Manager, Ossiano
 
(20493) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive. 
About The Role:
The Assistant General Manager is responsible for establishing and maintaining excellent guest service. The position is responsible for managing all areas of full service within the restaurant including training and retaining excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&amp;L responsibility, running shifts, teaching and learning, safety and cleanliness, while adhering to all company policies and procedures. 
Key Responsibilities:
<ul><li>Drive service excellence and guest satisfaction daily</li>
<li>Develop a guest database to increase returning guests</li>
<li>Ensure all guest feedback is compiled and discussed with action plan for continual improvement</li>
<li>Perform as a leader in your outlet, delegating and coaching your management team towards achieving deadlines and delivering results</li>
<li>Guide the team in relation to upselling and provide regular feedback against targets and KPIs</li>
<li>Recruitment of the team, liaise with HR and ensure the right candidates are selected, profiles of candidates to be put together as per standards</li>
<li>Be fully aware of the restaurant order of service and standards, and provide support to the team with service to ensure the guest&rsquo;s needs are understood and fulfilled</li>
<li>Be an excellent brand ambassador, ensure the standards of Atlantis Dubai are maintained</li>
<li>Take ownership of the short, mid, and long term development of the business, its standards, team development and marketing</li>
<li>Build strong and positive professional relationships in the workplace ensuring your outlet interacts with others in a positive, professional and solution focused manner</li> 
</ul>About You
<ul><li>Minimum 3-5 years&rsquo; experience in a similar role in a fine dining restaurant with direct P&amp;L responsibilities, or an equivalent combination of education and experience</li>
<li>Exceptional interpersonal skills and be able to interface effectively with all levels of management</li>
<li>Ability to effectively influence through knowledge, relationship management, and trust</li>
<li>Proven ability to effectively manage conflict and ensure successful outcomes, work under pressure and deal with high stress situations while exercising sound judgment and decision making</li></ul> 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Assistant General Manager, Ossiano

<div>Team Leader, Call Center
 
(20296) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
Do you thrive talking and engaging with guests over the telephone? Are you service-focused, willing to create unique guest experiences? Are you able to multi-task without compromising quality or detail? Are you able to lead large teams? If you possess these skills, we have the perfect job for you! 
As a Team Leader, Call Centre you should be a continuous source of information for guests and colleagues to ensure the highest levels of training guest service standards are maintained. A Team Leader will work closely with the Assistant Managers to manage colleague call skills, processes, training, resort knowledge to ensure a highly efficient call center in a busy 24/7 working environment. You will ensure that calls are answered by agents within department standards across a variety of call lines to ensure the highest levels of service are consistently enhanced. 
About You
A successful candidate will have excellent verbal and written communication skills with extensive Call Centre experience and have demonstrated history of leading and motivating teams toward market-leading service levels. A passion for hospitality and service is critical along with a desire to build a highly trained, detail orientated, and efficient service team. 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Team Leader, Call Center

<div>Agent, Restaurant Reservations
 
(20297) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai. 
As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services. 
About You
It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest&rsquo;s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers. 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Agent, Restaurant Reservations

<div>Agent, Call Center
 
(20295) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
Are you passionate about engaging and helping multiple nationalities daily via call? Can you keep a smile while handling large volume? Do you thrive on creating amazing experiences for guests? If you are, Atlantis, the Palm is looking for someone like you!
As Agent, Call Center, you will be the first point of contact with all guests you have to ensure that all needs are met and that they are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team. Moreover, you will have to maintain an efficient and effective flow of information with the guest and all internal departments and handle external as well as internal calls with Forbes standards in mind.
About You
An ideal candidate will have a minimum of two years&rsquo; experience in the same role or a customer service position where handled large volume. You will have a strong work ethics and desire to continuously learn and develop at our resort. An addition language such as Arabic, Chinese, Italian, Spanish, French or German is advantageous. 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Agent, Call Center

Join Atlantis The Palm and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.