Qureos Mentor

Atlas Copco Group

<p></p><div><div><h2 class="jobSectionHeader"><b>Your role
</b></h2><p>As a Technical Support Engineer at Atlas Copco, you will play a key role in delivering exceptional technical support to service partners, dealers, and end users. Your responsibilities include:
</p><ul><li>Provide advanced remote technical support via phone, email, and chat to field service engineers and distributors, diagnosing and resolving complex issues related to installation, setup, troubleshooting, and maintenance across the complete product portfolio.
</li><li>Ensure accurate communication and dissemination of technical documents such as work instructions, technical bulletins, and user manuals to the field service team.
</li><li>Attend training sessions at our Belgium training centers, thoroughly analyze the knowledge gained from Service Experts, and ensure accurate transfer of this information to the technical support team and operations team.
</li><li>Keep the operations team informed of progress and resolutions for ongoing incidents.
</li><li>Deliver training sessions to end users, customers, and technicians as needed.
</li><li>Collaborate closely with Service Experts and R&amp;D teams to identify recurring product issues and contribute to product improvements.
</li><li>Occasionally travel to customer sites to provide on-site expert technical support.
</li></ul><h2 class="jobSectionHeader"><b>To succeed, you will need
</b></h2><p>We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
</p><ul><li>Bachelor&rsquo;s degree in Electrical, Electrical/Electronic, or Mechatronics Engineering.
</li><li>Minimum 2 years of experience in technical support or customer service, preferably in industrial equipment.
</li><li>Willingness and ability to travel abroad if required.
</li><li>Fluent in spoken and written English.
</li><li>Based in Istanbul.
</li><li>Proficient in MS Office applications.
</li><li>Strong communication and interpersonal skills.
</li><li>High customer orientation with excellent problem-solving abilities.
</li></ul><h2 class="jobSectionHeader"><b>In return, we offer
</b></h2><ul><li>Culture of trust and accountability
</li><li>Lifelong learning and career growth
</li><li>Innovation powered by people
</li><li>Comprehensive compensation and benefits
</li><li>Health and well-being
</li></ul><h2 class="jobSectionHeader"><b>Job location
</b></h2><p>This role requires you to work on-site at our office in Istanbul, Turkey. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.<br>
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</p><h2 class="jobSectionHeader"><b>Contact information
 </b></h2><p>Talent Acquisition Team: Seyma Sarikaya</p></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Service
</div></div><br>
<div><div>Location: </div><div>T&uuml;rkiye
</div></div><br>
<div><div>City: </div><div>Istanbul
</div></div><br>
<div><div>On-site/remote: </div><div>Hybrid
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Atlas Copco Makinalari Imalat AS
</div></div><br>
<div><div>Date of Posting: </div><div>March 9, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>March 23, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Technical Support Engineer

<p></p><div><div><p><b>Passionate people create exceptional things
</b></p><p>Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
</p><p>We&acute;re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
</p><p>Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
</p><p><b>Join us on our journey for a better tomorrow.
</b></p></div><div><p><b>Position: Service Engineer - Cairo
</b></p><p><b>Company: Atlas Copco
</b></p><p><b>Location: Cairo, Egypt
</b></p><p>Join Atlas Copco, a leading brand in the Compressor Technique industry, as a Service Engineer in our Cairo facility. This role is pivotal in delivering exceptional service and support to our customers, ensuring that their experience with our products meets the highest standards. Your contributions will not only enhance customer satisfaction but also play an essential role in upholding our reputation for quality and reliability.
</p><p><b>Your Role:
</b></p><p>As a Service Engineer, you will:
</p><ul><li>Perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment. Preventative maintenance should be conducted in accordance with manufacturer&rsquo;s recommendations (with regards to schedule and scope).
</li><li>Troubleshoot and perform diagnostics on malfunctioning equipment, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment.
</li><li>Document all work performed daily using company provided hardware and software. Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
</li><li>Provide basic tools to accomplish job along with normal maintenance of tools and equipment.
</li><li>Display the ability to absorb a higher level of learning including VSD&rsquo;s, refrigeration, industrial networks, remote monitoring, and air audits. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
</li><li>Must participate in a rotating on - call schedule and be able to work overtime on short notice.
</li><li>Serve as an ambassador for the company, promoting the Atlas Copco &ldquo;Way&rdquo;. Learn and share knowledge, experiences and training with teammates to increase one&rsquo;s own knowledge and knowledge of others.
</li><li>Display the ability to manage time accordingly. Must have the ability to work and solve problems independently. Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.
</li><li>Work as a team sharing knowledge with colleagues and participate in on the job training of self and others as skills allow.
</li><li>Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers.
</li><li>Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
</li><li>Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done
</li><li><p>Ensure self dependency as a one man job
</p></li><li>Able to travel as you will have opportunity to explore industrial and remote areas in Egypt .
</li><li>Perform other duties as assigned.
</li></ul><p><b>To Succeed, You Will Need:
</b></p><p><b>Personality Requirements:
</b><br>
We are looking for an individual who is responsible, dynamic, organized, and consistently oriented towards customer satisfaction and team efficiency. You should possess problem-solving skills and a strong commitment to service excellence. A self-motivated and proactive character with a good spirit of teamwork will thrive in this role.
</p><p><b>Educational and Experience Requirements:
</b><br>
1. A degree in Mechanical, Electrical, or Electromechanical Engineering.
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2. A minimum of 0 to 2 years of experience servicing air compressors is preferable.
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3. Excellent knowledge of aftermarket products and business processes.
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4. Familiarity with electric and electronic circuits.
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5. Experience with gas refrigerant systems is an advantage.
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6. Solid knowledge of mechanical and electrical controls.
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7. Medium to high level of English proficiency (spoken and written).
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8. Strong communication skills.
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9. A dedicated hard worker who can perform well under pressure.
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10. A customer-oriented mindset.
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11. A team player with a willingness to learn and adapt.
</p><p><b>Valued Attributes:
</b><br>
Candidates with technical knowledge related to compressed air equipment and experience in after-sales services or direct customer interaction will be highly regarded. Empathy towards clients and colleagues, as well as the ability to coordinate and organize work teams, are essential qualities that will contribute to your success in this position.
</p><p><b>In Return, We Offer You:
</b></p><p>Your work will not just be about fulfilling job responsibilities; it will encompass fostering strong customer relationships, taking initiative to innovate, and supporting your team in achieving shared goals:
</p><ul><li>Processes established to seek out and act upon customer feedback, ensuring effective problem resolution and accountability for meeting customer needs.
</li><li>A focus on decision-making guided by knowledge of the business, while fostering a culture of embracing change and tackling challenging tasks collectively.
</li><li>A culture that encourages accountability, personal reflection, and development, as well as a commitment to sharing networks for mutual growth.
</li><li>Promotion of teamwork and collaboration, valuing diverse opinions and recognizing excellence through praise and motivation.
</li><li>Commitment to integrity, reliability, and sustainability, ensuring that all team members adhere to our core values.
</li></ul><p>At Atlas Copco, you will find a vibrant work environment where challenges are met with enthusiasm and support. We celebrate diversity and encourage candidates from all walks of life to apply. If you are ready to take on a rewarding role that promises personal and professional growth, we invite you to join our dedicated team in Cairo!</p></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Service
</div></div><br>
<div><div>Location: </div><div>Egypt
</div></div><br>
<div><div>City: </div><div>Cairo
</div></div><br>
<div><div>On-site/remote: </div><div>On-Site
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Atlas Copco Equipment Egypt S.A.E.
</div></div><br>
<div><div>Date of Posting: </div><div>February 23, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>March 23, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Service Engineer

Join Atlas Copco Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Atlas Copco Group

About Company

Technical Support Engineer

Service Engineer