Qureos Mentor

Atlas Van Lines

<div>Overview:
<div>
TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service &ldquo;white glove&rdquo; delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and growing. Our specialized delivery approach gives us an edge on the competition by providing world class service at an affordable price.</div><div></div><div><br>
The Area Location Manager helps to manage the success of our operation in multiple high-volume home delivery environments. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Area Location Manager reports directly to the Regional Director.</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li>
Manage daily responsibilities of In-Home Delivery contract carrier teams.</li><li>
Routing daily routes within Dispatch Track for each delivery team.</li><li>
Dispatching 5+ in home delivery teams through multiple stops.</li><li>
Completing weekly billing + claims forms and submitting through NetSuite.</li><li>
P+L Budgeting responsibility.</li><li>
Daily and weekly collection of operational data and performance report assessments.</li><li>
Recruit and maintain a roster of high performing independent contract carrier delivery teams.</li><li>
Daily stand-up chats with teams before loading out.</li><li>
Daily supervision of load out to ensure product quality assurance is being conducted.</li><li>
Local ride behind routes to ensure satisfaction of customers by carrier teams.</li><li>
Ensuring daily truck inspections + safety measures are met.</li><li>
Build relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.</li><li>
Other duties may be assigned.
</li></ul><div><b>Your Wellness is our Focus:</b></div><ul><li>
Medical, dental, and vision for employees and dependents</li><li>
Employee, Spousal, and Child Life Insurance</li></ul><div><b>
Financial Wellbeing:</b></div><ul><li>
Generous 401(k) matching retirement plans</li><li>
Pre-tax savings plans, HSA</li></ul><div><b>
Flexibility and Time Off:</b></div><ul><li>
Paid time off including vacation, holidays, and disability leave.</li></ul><div><b>
Employment Type &amp; Hours:</b></div><ul><li>
Full-time position that will consist of 40 hours per week.</li><li>
Hours are 6:00am to 2:00pm, Tuesday - Saturday</li><li>
Possible overtime during peak season</li></ul><div>
TopHAT is an EO employer - Veterans/Disabled and other protected categories.</div>
Qualifications:
<div><b>
What You'll Need:</b></div><ul><li>
High School Diploma/Equivalent. Associate degree preferred.</li><li>
2-4 years' job-related experience and/or a combination of both education and experience are required.</li><li><div>
Previous management/Netsuite/P&amp;L/ experience is a plus.
</div></li><li>Effective problem-solving, oral, and written communication skills.</li><li><div>
Knowledge of DOT regulations are preferred.</div></li><li>
Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.</li></ul></div>

Logistics Area Location Manager

<div>Overview:
<div>
TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service &ldquo;white glove&rdquo; delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and growing. Our specialized delivery approach gives us an edge on the competition by providing world class service at an affordable price.</div><div></div><div><br>
The Location Manager, Associate is responsible for managing daily responsibilities of In-Home Delivery Contract Carrier teams in support of the TopHAT corporate office to promote the achievement of set long-term goals for TopHAT Logistical Solutions, LLC.</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li>
Routing daily routes within Dispatch Track for each delivery team.</li><li>
Dispatching 5+ in home delivery teams through multiple stops</li><li>
Completing weekly billing + claims forms and submitting through NetSuite.</li><li>
P+L Budgeting responsibility.</li><li>
Daily and weekly collection of operational data and performance report assessments.</li><li>
Recruit and maintain a roster of high performing independent contract carrier delivery teams.</li><li>
Daily stand-up chats with teams before load out.</li><li>
Daily supervision of load out to ensure product quality assurance is being conducted.</li><li>
Local ride behind routes to ensure satisfaction of customers by carrier teams.</li><li>
Ensuring daily truck inspections + safety measures are met.</li><li>
Build relationships and establish effective communication with customers, clients and staff to ensure continued and expanding operating improvements.
</li><li>Other duties may be assigned.
</li></ul><div><b>Your Wellness is our Focus:</b></div><ul><li>
Medical, dental, and vision for employees and dependents</li><li>
Employee, Spousal, and Child Life Insurance</li></ul><div><b>
Financial Wellbeing:</b></div><ul><li>
Generous 401(k) matching retirement plans</li><li>
Pre-tax savings plans, HSA</li></ul><div><b>
Flexibility and Time Off:</b></div><ul><li>
Paid time off including vacation, holidays, and disability leave.</li></ul><div><b>
Employment Type &amp; Hours:</b></div><ul><li>
Full-time position that will consist of 40 hours per week.</li><li>
Hours are 10:00am to 6:00pm, Tuesday - Saturday</li><li>
Possible overtime during peak season</li></ul><div>
TopHAT is an EO employer - Veterans/Disabled and other protected categories.</div>
Qualifications:
<div><b>
What You'll Need:</b></div><ul><li>
High School Diploma/GED, or equivalent.</li><li>
1-3 years' job-related experience and/or a combination of both education and experience are required.</li><li>
Effective problem-solving, oral, and written communication skills.</li><li><div>
Experience in Logistics/In-Home Delivery preferred.</div></li><li>
NetSuite/P&amp;L/DOT regulations experience preferred.</li><li>
Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.</li></ul></div>

Logistics Assistant Location Manager

<div>Overview:
<div><b>
IT Network Services Team | Atlas Van Lines</b></div><div></div><div><div><br>
At Atlas Van Lines, we&rsquo;re more than a moving company. We&rsquo;re a family of companies delivering transportation and logistics solutions across the globe. Through a trusted network of quality agents and service partners, we help people and businesses <i>go new places&reg; - </i>more easily, more securely, and with confidence.</div><div></div><div><br>
What sets Atlas apart is our agent-owned model and shared commitment to service excellence. That focus has fueled extraordinary growth and we&rsquo;re just getting started.</div><div></div><div><b><br>
About the Role</b></div><div></div><div><div><div><div><div><br>
We&rsquo;re looking for a customer-focused <b>IT Service Desk Analyst II</b> to join our IT team and serve as the primary point of contact for end-user technology support. In this role, you&rsquo;ll play a key part in ensuring our systems, applications, and services operate smoothly so users can focus on their work.</div><div></div><div><br>
You&rsquo;ll handle incoming support requests, troubleshoot technical issues, and ensure incidents are resolved efficiently or escalated appropriately to meet service level agreements (SLAs). This role requires strong technical fundamentals, excellent communication skills, and the flexibility to support rotating shifts and after-hours on-call coverage as needed.</div></div></div></div></div></div><div></div><div><b><br>
What You&rsquo;ll Do</b></div><ul><li>
Serve as the first point of contact for IT service desk requests via phone, web portal, email, and chat, providing timely, courteous, and effective support.</li><li>
Support users&mdash;including agents, subsidiaries, and PVOs&mdash;by resolving basic to moderately complex technical issues and service requests.</li><li>
Build rapport with end users by actively listening, gathering detailed problem information, and setting clear expectations.</li><li>
Diagnose and troubleshoot hardware, software, and application issues using remote support tools and diagnostic utilities.</li><li>
Test and validate solutions to ensure incidents are fully resolved before closure.</li><li>
Prioritize incidents and service requests according to defined processes to meet established SLAs.</li><li>
Research solutions using internal documentation, knowledge bases, and external resources as needed.</li><li>
Perform end-user security and application account administration, escalating issues with complete and accurate documentation when necessary.</li><li>
Contribute to and maintain the service desk knowledge base and stay current on both new and legacy Atlas applications through ongoing training.</li><li>
Maintain content on the AtlasNet website and alert leadership to recurring issues or emerging incident trends.</li><li>
Stay informed about the software, hardware, and systems supported by the organization.</li><li>
Participate in after-hours and on-call rotations and perform other duties as assigned.</li></ul><div><b>
Your Wellness Is Our Focus</b></div><ul><li>
Medical, dental, and vision coverage for employees and dependents</li><li>
Employee Assistance Programs with a strong focus on mental health</li><li>
24/7 access to a licensed therapist</li><li>
Wellness programs with employee perks</li><li>
Onsite Fitness Center and Medical Clinic</li></ul><div><b>
Financial Wellbeing</b></div><ul><li>
Generous 401(k) matching retirement plan</li><li>
Pre-tax savings options including HSA and FSA</li><li>
Tuition assistance</li><li>
Financial wellness resources through our Employee Assistance Program</li><li>
Earning potential up to $21/hour</li></ul><div><b>
Flexibility &amp; Time Off</b></div><ul><li>
Paid time off including vacation, sick leave, parental leave, holidays, and disability leave</li></ul>
Qualifications:
<div><b>
What You&rsquo;ll Need</b></div><div><ul><li>
High school diploma or GED required.</li><li>
2&ndash;4 years of experience in a technical support or help desk role, preferably in a corporate environment, or an equivalent combination of education and experience.</li><li>
Strong working knowledge of computer hardware, operating systems, and standard business applications.</li><li>
Experience with Microsoft Office 365, Active Directory, and Remote Desktop preferred.</li><li>
Experience with service desk/ticketing systems and mobile device support is a plus; ServiceNow experience is preferred.</li><li>
Familiarity with ITIL principles and service management best practices.</li><li>
Strong customer service, communication, and problem-solving skills.</li><li>
Ability to manage multiple priorities in a fast-paced support environment.</li></ul></div><div></div><div><b><br>
Our Promise to You</b></div><div></div><div><div><br>
At Atlas, we want you to grow your career - not just fill a role. We invest in our people through:</div><ul><li>
Free online training via a modern learning and development platform</li><li>
A company-wide mentorship program</li><li>
Internal employee organizations</li><li>
Tuition reimbursement and continuous learning opportunities</li></ul></div><div><i>
Atlas Van Lines is an Equal Opportunity Employer, including Veterans and individuals with disabilities.</i><br>
<i>Benefits may vary by position and/or office location.</i></div><div><i>
The salary range listed is a good-faith estimate; actual compensation is based on qualifications, experience, and other factors.</i></div></div>

IT Service Desk Analyst II

Join Atlas Van Lines and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Atlas Van Lines

About Company

Logistics Area Location Manager

Logistics Assistant Location Manager

IT Service Desk Analyst II