Qureos Mentor

Atlassian

<div>Overview:

Working at Atlassian
Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Customer Support &amp; Services
Atlassian has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The Customer Support &amp; Services (CSS) organisation is looking for people with a passion for delivering customer support to help us build a future where customers come to us, not only because we provide amazing products and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
As a Support Engineer, you will be providing support to customers through email, chat or phone and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA/APAC business hours and also during weekends to support business needs.
Responsibilities:
<ul><li>
Responsible for delivering world-class customer support experience through Chat/Email/Phone as the medium of support, with Atlassian</li><li>
Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams</li><li>
Escalate issues in a timely manner according to Standard Operating Procedures</li><li>
Create new knowledge base articles to capture new learning&rsquo;s for reuse throughout the organization.</li><li>
Participate in technical communications within the Technical Support team to share best practices and learn about new technologies</li><li>
Focus on an area of technical specialization and attend technical training.</li></ul>
Competencies<ul><li>
Customer Orientation</li><li>
Effective communication</li><li>
Adaptability</li><li>
Team and Collaborative Working</li><li>
Learning aptitude</li></ul>
Qualifications:

Experience<ul><li>
3-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.</li><li>
Has supported customers over chat, email, phone, and screen-shares.</li><li>
Experience working in a high case volume environment and ability to prioritize.</li></ul>
Must-Have Skills:<ul><li>
Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.</li><li>
Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.</li><li>
Experience with APIs and REST calls.</li><li>
Usage of Browser dev tools, HAR File analysis, Splunk.</li><li>
Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.</li></ul>
Good to Have Skills:<ul><li>
Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.</li><li>
Experience working in a Linux environment.</li><li>
Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP</li><li>
Familiarity with Cloud technologies, AWS will be a plus.</li><li>
Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.</li></ul>
Benefits &amp; Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.</div>

Technical Support Engineer 1

<div>Overview:

Working at Atlassian
Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Responsibilities: [[INSERT JOB DESCRIPTION HERE]] Qualifications:

Benefits &amp; Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.</div>

Suppor Engineer- 1 Jira

<div>Overview:

Working at Atlassian
Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Responsibilities:

TBC
Qualifications:

Benefits &amp; Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.</div>

Support Engineer - Jira

Support Engineer

<div>Overview:

Working at Atlassian
Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
If you are passionate about working with immensely curious teams and are energized by providing dedicated and outstanding service to the world's largest customers, this role could be destined for you. Consider joining our Strategy Collection Support team, which is committed to providing advanced support and product expertise for Jira Align, Focus, and Talent. In your role, you'll work with our largest customer accounts. You will work with your peers within Atlassian offices around the globe and report to a manager in your region. You will enhance our growing team of experts to improve our support capabilities, capacity, and quality.
You will provide a quality experience, bring new and improved support methodologies to Atlassian, and build a wide and enthusiastic customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging, and troubleshooting within our Jira Align, Focus, and Talent products. As part of the team, you will receive onboarding training to make you a specialist in system and network technologies. You will lead customer-facing calls, communicate progress updates, action plans, and resolution details. Your contribution will ensure that our customers are monstrously successful! If this sounds interesting to you, apply and become part of our global team of engineers practicing a follow-the-sun methodology with our other offices around the world to provide the best support possible for our high-priority customers.<h2 class="jobSectionHeader">
Your future team</h2>
The Strategy Collection helps our customers connect business strategy to technical execution by making team-level data visible across their enterprise in real-time. By getting everyone on the same page to determine scope, roadmaps, and dependencies across teams and portfolios connects strategic investments to promote outcomes faster and more reliably.
The team is filled with customer-focused individuals that champion and support industry-leading products used by a growing list of 85K customers globally. We challenge one another every day and take pride in our customers' overall success. We all enjoy the interactions with customers, problem-solving, digging into complex issues, and advocating for for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. We are at our best when problems seem the hardest, pushing to identify causes and solutions. We feel that through our roles we can positively affect millions of end-users and their experience with Atlassian products. We are open, filled with varied backgrounds and talents, respectful, located around the globe, and all about providing legendary service to our customers.
Responsibilities:
<h2 class="jobSectionHeader">What you'll do</h2><ul><li>
Wow Atlassian customers and partners by providing quality support</li><li>
Collaborate with other team members in Atlassian offices globally</li><li>
Improve our support capabilities, capacity, and quality for our large customers</li><li>
Analyze, troubleshoot, and problem solve while providing root cause analysis</li><li>
Shape and influence our support services and product capabilities</li><li>
Engage directly with customers and be partner for their adoption and growth</li></ul><h2 class="jobSectionHeader">
Your background</h2><ul><li>
Empathy for our customers and conversational skills</li><li>
Kindness towards your peers, experience sharing knowledge</li><li>
Deep curiosity to seek out and resolve problems</li><li>
5+ years of experience in support, software services, or system administration for a large end-user community</li><li>
Familiarity with operating systems (Linux, OS X, and Windows)</li><li>
Testing or development for web applications in a SaaS environment</li><li>
Experience with SQL databases, Javascript, VBScript, REST APIs</li><li>
Bachelors of Science or equivalent professional experience</li></ul><h2 class="jobSectionHeader">
You might have these optional experiences</h2><ul><li>
Scaling Agile methodologies (e.g. SAFe, Spotify, Value Engineering, Scrum@Scale, LeSS)</li><li>
Splunk and Splunk Search Processing Language</li><li>
.NET and C#</li><li>
Working with Atlassian products (Jira software certification is a huge bonus!)</li><li>
Understanding of application server technologies (e.g. Microsoft IIS, Tomcat, Apache, WebSphere)</li><li>
VPN configuration (preferably with Amazon Web Services, Cisco firewall)</li><li>
Debugging certificate-based mutual TLS and SSL authentication</li><li>
SSO implementations (preferably with SAML 2.0, OAuth/OAuth 2.0)</li><li>
Parsing JSON logs</li><li>
Analyzing Apache HTTP Server and IIS logs</li></ul>
Qualifications:

Benefits &amp; Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.</div>

Senior Support Engineer

<div>Overview:

Working at Atlassian
Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities:

Your future team
Join the Cloud Readiness Design Team at Atlassian, dedicated to creating class-leading enterprise tooling for robust, compliant investments in the cloud. Our initiatives, including Atlassian Guard, Identity Access Management, Data Lifecycle Mangement, Enterprise Readiness, and much more, are critical to Atlassian&rsquo;s enterprise growth and customer trust.
As a Senior Product Designer, your main focus will be designing new features that enhance confidence and compliance for Atlassian admins for many of the the leading corporations in the world. As part of the larger Atlassian design community, you&rsquo;ll join a thriving, craft-focused design environment focused on propelling enterprise-focused design into the next era of AI-infused experiences.
Your work has the potential to span across compliance, data management, identity access, and cutting edge incubation projects. This role also has a special charter to help the larger Transformations and Platforms Design team prepare communications and presentations that will be seen across Atlassian, including for our most important customers. This role reports to the Design Manager for the Cloud Readiness Design team. 
What you'll do<ul><li>
Lead complex and high-impact product design projects that help raise the quality bar for our users, from conceptual models to UI design.</li><li>
Develop prototypes and patterns for scalable, consistent interfaces.</li><li>
Collaborate with design executive leaders to create compelling representations of the very best examples of design at Atlassian.</li><li>
Champion design craft and mentor other designers.</li><li>
Collaborate with a range of cross-functional teams (including Engineering, Product Management, Research, Design, Marketing, and Data Science) across our Atlassian product portfolio.</li><li>
Conduct user research using various methods and principles to gain insights into customer needs and inform design solutions.</li><li>
Engage with customers and sales teams for insights and feedback.</li></ul>
Qualifications:
<ul><li>
Experience: 5+ years in product design, with a track record of designing complex or enterprise-level software. Experience in security, data management, identity access, compliance, or platform design is highly valued, as is experience in creating conference-ready decks, multimedia and presentation templates.</li><li>
AI Fluency (nice to have): Comfortable designing AI products that leverage AI, and using AI tools in the design process.</li><li>
Strategic &amp; Systems Thinking: Expertise in design systems, information architecture, and creating frameworks that support diverse customer use cases.</li><li>
Craft Mastery: Deep understanding of interaction and visual design, accessibility, and inclusive design principles. Skilled in prototyping, user testing, and iterative design.</li><li>
Communication: Exceptional communication and facilitation skills, able to clearly articulate design rationale and build consensus among stakeholders.</li><li>
Education: Bachelor&rsquo;s degree in a relevant field or equivalent experience.</li></ul>
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $161,100 - $210,325
Zone B: $145,800 - $190,350
Zone C: $134,100 - $175,075
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits &amp; Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.</div>

Senior Product Designer

<div>Overview:

Working at Atlassian
Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities:
<ul><li>
Leading technical strategy and architecture for Platform Apps, ensuring solutions are robust, secure, and consistent.</li><li>
Driving innovation in user and admin experiences, including integrating AI-powered insights and advancing Atlassian&rsquo;s System of Work.</li><li>
Collaborating with product, UX, and engineering leaders to define and deliver a roadmap of high-impact, standalone apps.</li><li>
Managing negotiations and dependencies across multiple teams and departments, balancing deep project involvement with platform-wide strategic thinking.</li><li>
Standardising and mechanising app development processes , transitioning from ad hoc to scalable, repeatable approaches.</li><li>
Mentoring engineers and championing engineering excellence, continuous improvement, and an inclusive culture.</li></ul><ul><li>
15+ years of experience in software engineering, with deep expertise in platform and product engineering at scale.</li><li>
Exceptional communication and collaboration skills; able to influence and partner across teams.</li><li>
Deep product engineering background, ideally with experience in platform environments at scale.</li></ul>
Qualifications:

Benefits &amp; Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.</div>

Senior Principal Engineer

Join Atlassian and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.