Urwah Admin

Atos

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 About Atos
 
 
 
 The future is our choice
 
 
 Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of &euro; 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic &amp; Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
 
 
 The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
 
 
 
 Responsibilities
 
 
 
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 Receiving incoming incidents and requests, logging them into tickets and resolving them in the appropriate timeframe.
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 End user support (user management, mobile device support, laptop support, enterprise application support, software support)
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 Hardware installation, transportation, addition, modification, replacement, and de-installation activities.
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 Hardware Failure/Repair and Warranty periods.
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 Liaise with Local/Global IT Teams as required to resolve failures, keeping the customer fully informed of next steps.
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 Resolve IT issues when appropriate and in accordance with Help Desk policy.
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 Manage relationships with third party vendors and follow up on requests submitted to these third parties.
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 Coordinate referrals to appropriate technical, professional, or service personnel.
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 Receive and prioritize issues and escalate using appropriate escalation procedures.
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 Provide functional or task leadership.
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 Coordinates special projects and system upgrades.
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 Inform customers and/or management on the status of resolution efforts.
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 Recommend system or process improvements, including procedures, training and improved documentation.
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 To follow up on Hardware Lifecycle Management (Asset Management).
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 Comply with physical and logical security requirements and report deficiencies.
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 All other duties as assigned.
 
 
 
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 Qualifications
 
 
 
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 Excellent English communication skills,
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 Vocational Diploma/Short Course Certificate, bachelor&rsquo;s degree/University Degree in any field,
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 At least 1 year experience,
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 Strong analytical and problem-solving skills,
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 Team-oriented with the ability to learn and act independently,
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 Adaptable to established standards of practices,
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 Excellent communication skills, both verbal and written,
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 Excellent customer service skills, keeping the &ldquo;Customer First&rdquo; in all activities and communications,
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 Eagerness to work in a global and multi-cultural, international team,
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 A passion to implement, secure, maintain, and automate complex systems,
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 Ability to think quickly and respond when things do not go as planned,
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 Candidates with Enterprise/Network Operations Center, IT Service/Help Desk, etc. experience will be preferred.
 
 
 
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 What We Offer
 
 
 
 GPTW Certified Company
 
 
 Work from home most of the time as our customers are located all around the world
 
 
 
 Competitive Compensations And Benefits
 
 
 
 Flexible Benefit Program
 
 
 Private Health Insurance
 
 
 Life Insurance
 
 
 Performance Bonus
 
 
 Accolade Bonus
 
 
 Referral Bonus
 
 
 Transportation Allowance
 
 
 Meal Allowance
 
 
 Kindergarten Allowance
 
 
 Buddy Program
 
 
 Flexible working hours at Atos or home office
 
 
 Company SIM Card
 
 
 Days of annual leave above the legal minimum
 
 
 Atos University Access &ndash; Professional and personal development through continuous education and certification
 
 
 Wellbeing Days
 
 
 Friendly Working Environment
 
 
 BYOD - Bring Your Own Mobile Device Campaign
 
 
 Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
 
 
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1st Level Service Desk Agent

<div>
 
 About Atos Group
 
 
 
 Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. &euro;10 billion, operating in 61 countries under two brands &mdash; Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.
 
 
 The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
 
 
 
 Role Purpose
 
 
 
 The CTO for the Middle East &amp; Turkey region is responsible for leading the regional technology strategy and owning the
 
 end-to-end presales and solutioning function
 
 for all Atos portfolios. The role acts as the primary technology advisor to customers and internal teams, ensuring that all solutions are innovative, competitive, and fully aligned with business growth objectives.
 
 
 
 Key Responsibilities
 
 
 
 
 Technology Strategy &amp; Innovation
 
 
 
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 Define and execute the technology vision for the MET region aligned with global CTO strategy.
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 Drive adoption of Cloud, Data, AI/ML, Cybersecurity, and Digital Platforms.
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 Translate regional market trends into relevant offerings and use cases.
 
 
 
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 Presales
 
 
 
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 Lead the regional presales and solution architecture function across all business lines.
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 Own solution development for major bids, RFPs, and digital transformation programs.
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 Ensure quality, feasibility, and competitiveness of all technical proposals.
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 Strengthen partnerships (Azure, AWS, Google, OEMs) to support winning solutions.
 
 
 
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 Client Engagement
 
 
 
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 Serve as a trusted technology advisor to CIO/CTO-level stakeholders.
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 Support key accounts with solution roadmaps, architecture planning, and technology advisory.
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 Represent Atos in CXO engagements, technology councils, and industry forums.
 
 
 
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 Technical Governance &amp; Delivery Assurance
 
 
 
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 Provide architecture governance and technical oversight for large regional programs.
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 Establish and enforce technology standards, patterns, and best practices.
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 Act as final escalation point for critical solution or design issues.
 
 
 
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 People &amp; Capability Development
 
 
 
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 Lead and develop a high-performing team of architects and presales specialists.
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 Build strong technical capability in Cloud, Data, Cyber, AI/ML, and industry domains.
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 Strengthen certification frameworks and engineering excellence in the region.
 
 
 
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 Required Experience
 
 
 
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 15+ years in senior technology leadership roles (CTO / Chief Architect / Technical Director).
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 Deep expertise in Cloud, Data, Cybersecurity, AI/ML, and modern engineering practices.
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 Strong experience running presales and large-scale solution architecture functions.
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 Proven engagement with senior stakeholders across Public Sector, BFSI, Energy, and Telecom.
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 Strong commercial acumen and ability to influence at C-level.
 
 
 
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 Choose your future. Choose Atos.
 
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Chief Technology Officer

Join Atos and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Atos

About Company

1st Level Service Desk Agent

Chief Technology Officer