Qureos Mentor

Audemars Piguet

<div>Company Description 
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let&rsquo;s continue creating the extraordinary. Together, let's write the next chapter of your career! 
Job Description<div> 
Business Performance 
<ul><li>Ensure implementation of retail routines, checks and controls through boutique visits, reporting production and analysis</li><li>Under the leadership of the Head Retail Control, act as an active member of the retail controllers&rsquo; network by exchanging good practices with your peers, supporting affiliates and fostering alignment across the organization</li><li>Contribute to the company&rsquo;s effort to simplify and streamline processes</li><li>Be the first advisor of the Regional and/or Country General Manager and act as a reference for Retail Control with the various relevant functions within affiliates (e.g. CRM, Commercial, Finance, etc.) as well as Headquarters (e.g. Retail Operations, CRM, Retail Excellence and Training, Hospitality, Commercial Finance, Risk and Compliance, Internal Audit), thereby enhancing a continuous improvement culture and fostering brand equity</li></ul></div><div>
Boutique Daily Operations and Control 
<ul><li>Conduct Boutique/House visits and perform regular reviews of boutiques&rsquo; controls (e.g. inventory management and cycle counts, physical security, payment means, etc.) in order to ensure that retail policies, procedures and processes are adhered to</li><li>Identify gaps and needs for training and re-enforcements</li><li>Keep all team members informed of AP processes and procedures ensuring all are well understood, implemented, and followed</li><li>Draft post visit report highlighting discrepancies and red flags as well as corrective measures and distribute to all relevant stakeholders</li><li>Update and amend business controls leveraging on (new) systems and related functions (Retail, Finance, HR, Compliance, etc.) when necessary</li></ul></div><div> 
Reporting and Communication 
<ul><li>Review, collect and generate data/dashboards, in line with HQ reporting requirements, in order to provide transparency on potential discrepancies, anomalies and/or red flags and help monitor daily business operations effectively and efficiently (e.g. daily, weekly or monthly reporting on store&rsquo;s inventory management, sales transactions, deposits and payment means).</li><li>Review top clients, customers&rsquo; journeys, and ensure that background checks (KYCs, AML forms etc.) have been conducted and taken into account</li><li>Report and provide updates on boutique performance to local management and Global Head Retail Control</li><li>Ensure timely follow-up and implementation of the corrective actions</li><li>Report progress and status of completion to local Management and to the Head Retail Control</li></ul></div> 
Qualifications 
<ul><li>
Strong analytical skills, critical thinking and orientation to details and ability to make decision and escalate issues are a must</li><li>
Strong communication skills (written and oral) and interpersonal skills. Ability to pass on critical messages in a diplomatic manner</li><li>
Strong team player with experience in a multicultural/international environment</li><li>
Minimum of 4 or 5 years of experience, you have been a team leader in internal control, compliance and/or internal audit engagements with a proven knowledge and track record within a large retail / luxury company</li><li>
Alternatively, you bring a comparable experience gained within a Retail / Luxury organization</li><li>
Integrity and trust are among your core values</li><li>
Proficiency in English is a must. Arabic is a plus</li><li>
Powerful Office Software with outstanding Excel Capabilities</li></ul> 

Additional Information 
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.</div>

Retail Controller

<div>Company Description 
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let&rsquo;s continue creating the extraordinary. Together, let's write the next chapter of your career! 
Job Description 
AP Brand and Watch Industry Proficiency<ul><li>
Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients</li><li>
Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices</li></ul>
Client Experience<ul><li>
Provide a welcoming atmosphere that conveys warmth, courtesy, elegance and simplicity while taking care of clients&rsquo; well-being and actively listening to their needs, offering personalized service</li><li>
Act as the client's primary point of contact, coordinating all appointments and ensuring seamless transitions throughout their visit</li><li>
Ensure all clients are comfortable during their stay, providing refreshments according to the AP guidelines and offering assistance with any requests</li><li>
Anticipate colleagues' needs and proactively assist with any concerns</li><li>
Respond to client feedback, both positive and negative, with a focus on continuous improvement</li><li>
Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail</li></ul>
Team relations<ul><li>
Foster open and professional communication with the team to ensure a cohesive, productive and professional team environment</li><li>
Maintain a positive and supportive attitude towards team members, serving as a role model for client experience and service excellence</li><li>
Keep your eyes open and communicate effectively with team members to ensure that all client needs and expectations related to hospitality are met, and to resolve any issues that may arise</li></ul>
Business Performance and Development<ul><li>
Contribute to the achievement of monthly and yearly KPIs through exceptional hospitality and service</li><li>
Continuously seek ways to increase sales and improve the client experience, working collaboratively with your team</li><li>
Participate in training and development programs to enhance hospitality and service skills, and to stay up-to-date with industry trends and competitor offerings</li><li>
Continuously seek ways to enhance the AP brand and its reputation, both internally and externally</li><li>
Actively contribute to the success of the boutique and the AP brand, taking ownership and pride in all aspects of the role</li><li>
Participate in team meetings and events, contributing to the success and cohesion of the team</li></ul>
Operational Excellence<ul><li>
Ensure compliance with all AP company policies, procedures, and guidelines, including security and safety protocols</li><li>
Manage the boutique's client appointment&rsquo;s schedule, ensuring all appointments are efficiently scheduled and managed through AP platforms</li><li>
Utilize the CRM system to manage client information, appointments, and transactions, ensuring it&rsquo;s clean and accurate management, guaranteeing safe handling and storage of all client-related information, and taking appropriate measures to comply with AP&rsquo;s data protection regulations</li><li>
Maintain accurate records of client interactions, preferences, and purchases, utilizing this information to enhance the client experience</li><li>
Collaborate with the sales team to ensure seamless transitions between appointments and sales interactions</li><li>
Identify and resolve operational issues, escalating as needed to management</li><li>
Maintain the boutique's cleanliness and appearance throughout the day, ensuring it meets AP standards</li><li>
Continuously seek ways to improve operational efficiency and effectiveness, sharing insights and ideas with the team</li></ul>
Ensure that all actions, transactions, and decisions are in line with AP company practices and legal requirements. Work with transparency, integrity and respect for people and company property. Take accountability for all your actions 
Qualifications 
<ul><li>
Emirati National is a mandatory requirement for this position</li><li>
Minimum 2 years of experience in a similar position</li><li>
Experience in luxury watch industry is a plus</li><li>
Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively</li><li>
Fluent English language skills are a must, Arabic a plus</li><li>
Great sense of initiative</li><li>
Excellent interpersonal and organizational skills</li><li>
Excellent customer management skills</li></ul> 

Additional Information 
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.</div>

Welcome Host (Emirati National)

Join Audemars Piguet and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Audemars Piguet

ABOUT_COMPANY

Retail Controller

Welcome Host (Emirati National)