Qureos Mentor

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 HR Operations Support Officer
 
 
 
 
 
 Reports To:
 
 HR Operations Manager
 
 
 
 
 
 Dotted Line:
 
 HR Business Partner - Egypt
 
 
 
 Function:
 
 Human Resources Operations
 
 
 
 Location:
 
 Egypt
 
 
 
 Grade:
 
 TBD
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The HR Operations Support Officer is responsible for executing day-to-day HR administrative and operational activities within Egypt, ensuring accurate data management, compliant employee lifecycle transactions, and high-quality service delivery.
 
 
 The role acts as the operational backbone of country HR - bridging the business, HRBP, Finance, Legal, IT, vendors, and central HR Operations - while proactively improving accuracy, turnaround time, and service quality through disciplined processes and effective use of HR systems and technology.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. HR Administration &amp; Data Management
 
 
 
 &bull; Manage employee records, contracts, and personnel files (hard &amp; soft copies)
 
 
 &bull; Execute all employee lifecycle actions (hire, transfer, renewal, exit) in SuccessFactors, SAP, and D365
 
 
 &bull; Create employee IDs, personnel files, bank letters, and system profiles
 
 
 &bull; Maintain and update employee master data, reporting lines, grades, cost centres, and entities
 
 
 &bull; Conduct routine master data audits and correct discrepancies
 
 
 
 B. Payroll, Social Insurance &amp; Statutory Coordination
 
 
 
 &bull; Prepare and validate payroll inputs:
 
 
 &bull; Attendance, OT, delays, duties, commissions, deductions, allowances
 
 
 &bull; Collect and verify departmental payroll documentation and approvals
 
 
 &bull; Coordinate with Group Payroll, Finance, and Treasury to ensure timely salary payments
 
 
 &bull; Handle social insurance forms (S1, S2, S6), tax submissions, and monthly payments
 
 
 &bull; Track and prevent penalties through proactive follow-up
 
 
 
 C. Recruitment &amp; Onboarding Administration
 
 
 
 &bull; Coordinate recruitment administration for frontline to supervisory roles
 
 
 &bull; Prepare contracts and offers using approved templates and budgets
 
 
 &bull; Coordinate onboarding logistics:
 
 
 &bull; IT access, email, systems
 
 
 &bull; Medical &amp; life insurance
 
 
 &bull; IDs, uniforms, transport, orientation
 
 
 &bull; Track probation confirmations and contract renewals
 
 
 
 D. Contingent Workforce (CW) Administration
 
 
 
 &bull; Coordinate CW hiring, separations, attendance, OT, and payroll with vendors
 
 
 &bull; Validate CW headcount, cost allocation, and invoices
 
 
 &bull; Upload CW invoices and payment requests in D365
 
 
 &bull; Track CW numbers daily in manufacturing and logistics shifts
 
 
 
 E. Employee Services, Facilities &amp; Vendor Coordination
 
 
 
 &bull; Coordinate:
 
 
 &bull; Medical &amp; life insurance additions/removals
 
 
 &bull; Transport buses and meal services
 
 
 &bull; Telecom lines (Vodafone, landlines)
 
 
 &bull; Printing, stationery, uniforms
 
 
 &bull; Manage HR-related vendors, quotations, POs, invoices, and payments
 
 
 &bull; Support events, meetings, Ramadan iftars, and employee engagement logistics
 
 
 
 F. Compliance, Audit &amp; Risk Control
 
 
 
 &bull; Maintain compliance trackers (visas, probation, contracts, renewals, leaves)
 
 
 &bull; Support internal and external audits
 
 
 &bull; Track penalties, investigations, and corrective actions
 
 
 &bull; Flag risks and anomalies proactively to HRBP
 
 
 
 G. HR Systems, Reporting &amp; Continuous Improvement
 
 
 
 &bull; Enter and validate HR transactions within SLA timelines
 
 
 &bull; Generate HR reports (HC, CW, payroll summaries, leave balances, KPIs)
 
 
 &bull; Support AI-enabled checks, automation, and templates to reduce manual errors
 
 
 &bull; Recommend process improvements and simplifications
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull; Master data accuracy &ge;99.5%
 
 
 &bull; Payroll input accuracy &ge;99%
 
 
 &bull; Zero payroll penalties
 
 
 &bull; HR workflow completion within SLA
 
 
 &bull; Audit findings closed on time
 
 
 &bull; Onboarding completed within 5 working days
 
 
 &bull; Employee service turnaround &le;3 working days
 
 
 
 
 
 
 Decision Rights
 
 
 
 &bull; Execute routine HR administrative actions within approved processes
 
 
 &bull; Escalate ER, legal, payroll, and policy exceptions
 
 
 &bull; Recommend operational improvements
 
 
 &bull; Maintain confidentiality and compliance at all times
 
 
 
 
 
 
 Role Positioning within Operating Model
 
 
 
 &bull; Strategic Direction: Head of HR / BU Heads
 
 
 &bull; Operational Leadership: HR Business Partner &ndash; Egypt
 
 
 &bull; Administrative Execution: HR Operations Support Officer
 
 
 &bull; Functional Support: Group HR Operations Manager
 
 
 
 
 
 
 Career Path
 
 
 
 HR Officer &rarr; HR Operations Support Officer &rarr; HRBP / Country HR Manager
 
 
 
 
 
 
 Direct Reports (if Any)
 
 
 
 None
 
</div>

HR Operations Support Officer

<div>
 
 
 Job Title:
 
 HR Business Partner &ndash; Egypt
 
 
 
 Reports to:
 
 Head of Human Resources, ACCBC &amp; RR
 
 
 
 Business Unit:
 
 Egypt
 
 
 
 Function:
 
 Human Resources
 
 
 
 Grade:
 
 Hay
 
 
 
 Location:
 
 Egypt
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The HR Business Partner (HRBP) - Egypt is accountable for executing the people agenda for the Egypt business, ensuring talent, performance, culture, engagement, and change initiatives are delivered with integrity, discipline, and speed - in alignment with ACCBC &amp; RR enterprise frameworks as provided by the Head of HR.
 
 
 The role acts as the on the ground advisor and governance anchor to local leadership, translating central people strategy into effective country execution, while holding the line on policy, cost, data integrity, and ethical decision-making. Specialist design, frameworks, and standards remain centrally owned; execution, coaching, and risk management sit with the HRBP.
 
 
 
 
 
 
 Operating Context
 
 
 
 Egypt operates within:
 
 <ul>
 <li>
 A large, labour-intensive environment with manufacturing and commercial complexity
 </li>
 <li>
 Heightened inflation and labour-cost sensitivity
 </li>
 <li>
 Strict labour law, documentation, payroll, social insurance, and audit requirements
 </li>
 <li>
 Ongoing D365 ERP transformation affecting roles, data, and workflows
 </li>
 <li>
 Legacy organisational and grading changes creating exception pressure and data noise
 </li>
 </ul>
 
 
 
 
 Success in this role requires sound judgement, moral courage, calm collected emotional maturity and service discipline, balancing responsiveness with long-term workforce sustainability, and a mindset that is part of solutioning.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Business Partnership &amp; Workforce Planning
 
 
 <ul>
 <li>
 Act as the people advisor to Egypt BU leadership
 </li>
 <li>
 Lead country workforce planning inputs into the LRP, ensuring headcount (FTE &amp; CW) and labour costs remain within approved parameters
 </li>
 <li>
 Translate enterprise org design and workforce frameworks into executable local plans
 </li>
 <li>
 Identify productivity, capability, and structural risks early and propose mitigations
 </li>
 <li>
 Provide governance over workforce-related operational pressures (unbudgeted hires, CW fluctuations, overtime exposure)
 </li>
 </ul>
 
 
 B. Talent Management &amp; Capability Development
 
 
 <ul>
 <li>
 Drive execution of talent management frameworks (talent reviews, succession inputs, development actions)
 </li>
 <li>
 Identify critical roles, bench gaps, and succession risks across manufacturing, logistics, and commercial teams
 </li>
 <li>
 Partner with leaders on development actions, internal mobility, and capability uplift
 </li>
 <li>
 Embed merit-based, capability-led progression over role inflation
 </li>
 <li>
 Ensure probation outcomes, contract renewals, and progression decisions are disciplined and evidence-based (execution via Ops)
 </li>
 </ul>
 
 
 C. Recruitment &amp; Appointment Governance
 
 
 <ul>
 <li>
 Own recruitment execution in country and offers for frontline to supervisory roles within approved budgets and grades
 </li>
 <li>
 Partner with BU leaders on mid-management hiring and interviews
 </li>
 <li>
 Validate requisitions, JO requests, position codes, and offers against grading, policy, and labour cost frameworks aligning imminently with the center for ensured org architecture integrity
 </li>
 <li>
 Govern hiring volumes, agency usage, and cost exposure in alignment with central recruitment
 </li>
 <li>
 Escalate senior, exception, or risk cases for central sign-off
 </li>
 <li>
 Oversee onboarding, quality, and assimilation outcomes (administrative execution via Ops)
 </li>
 </ul>
 
 
 D. Performance, Engagement &amp; Culture
 
 
 <ul>
 <li>
 Drive disciplined performance cycles (goal setting, reviews, calibrations, close-out)
 </li>
 <li>
 Coach leaders on feedback, accountability, and performance conversations
 </li>
 <li>
 Lead local engagement initiatives (plant, logistics, commercial) aligned to enterprise culture priorities
 </li>
 <li>
 Sponsor engagement events and initiatives delivered operationally by HR Ops
 </li>
 <li>
 Monitor engagement signals, sentiment, absenteeism, and behavioural risk indicators
 </li>
 </ul>
 
 
 E. Change Management &amp; Adoption
 
 
 <ul>
 <li>
 Act as country change lead for enterprise initiatives (D365, policy changes, workforce model shifts)
 </li>
 <li>
 Enable leaders to communicate change clearly and credibly
 </li>
 <li>
 Partner with central Change &amp; Performance teams on resistance management
 </li>
 <li>
 Track adoption metrics (process compliance, data accuracy, behavioural adherence)
 </li>
 </ul>
 
 
 F. Employee Relations, Legal &amp; Ethical Governance
 
 
 <ul>
 <li>
 Act as escalation point for ER cases, grievances, disciplinary actions, and penalties
 </li>
 <li>
 Govern investigations handled operationally by HR Ops and Legal
 </li>
 <li>
 Manage local legal cases with in-country Legal teams, ensuring alignment to group guidelines and central repositories
 </li>
 <li>
 Ensure social insurance, termination, and disciplinary actions are defensible, consistent, and compliant
 </li>
 <li>
 Champion ethical conduct, dignity, and due process
 </li>
 </ul>
 
 
 G. HR Data Integrity &amp; Governance Oversight
 
 
 <ul>
 <li>
 Accountable for accuracy of Egypt HR master data (execution via Ops)
 </li>
 <li>
 Conduct regular audits across:
 </li>
 <li>
 Headcount (FTE &amp; CW)
 </li>
 <li>
 Grades and job titles
 </li>
 <li>
 Cost centres and entity mapping
 </li>
 <li>
 Reporting line
 </li>
 <li>
 Validate payroll-related people data before leadership and finance use
 </li>
 <li>
 Leverage analytics and AI-enabled tools to identify anomalies, trends, and risks early ensuring
 </li>
 <li>
 centralized tools are used as one source of truth and no separate reporting confusion is created
 </li>
 </ul>
 
 
 H. Risk &amp; Business Continuity
 
 
 <ul>
 <li>
 Identify workforce, compliance, payroll, CW, and continuity risks early
 </li>
 <li>
 Provide governance oversight on high-risk areas (overtime, CW dependency, social insurance, penalties)
 </li>
 <li>
 Support crisis and contingency planning
 </li>
 <li>
 Escalate material risks with clear, solution-oriented recommendations
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Headcount (FTE &amp; CW) variance vs LRP
 </li>
 <li>
 Labour cost variance vs budget
 </li>
 <li>
 Performance cycle completion &ge;95%
 </li>
 <li>
 Engagement pulse &ge;80%
 </li>
 <li>
 Policy exception rate &lt;2%
 </li>
 <li>
 Master data accuracy &ge;98%
 </li>
 <li>
 CW cost volatility and overtime risk trending downward
 </li>
 </ul>
 
 
 
 
 
 Leadership Attributes
 
 
 <ul>
 <li>
 High integrity and strong moral compass
 </li>
 <li>
 Calm, credible, and trusted under pressure
 </li>
 <li>
 Service-oriented without compromising standards
 </li>
 <li>
 Courage to challenge constructively
 </li>
 <li>
 Proactive, improvement-minded, and accountable
 </li>
 </ul>
 
 
 
 
 
 Direct Reports (if Any)
 
 
 
 None
 
</div>

HR Business Partner

Join Aujan Coca-Cola Beverages Company (ACCBC) and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aujan Coca-Cola Beverages Company (ACCBC)

ABOUT_COMPANY

HR Operations Support Officer

HR Business Partner