Qureos Mentor

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

<div>
 
 
 Job Title:
 
 Production Manager
 
 
 
 Reports To:
 
 Plant Manager &amp; D365 Work Stream Lead &ndash; KSA
 
 
 
 Business Unit:
 
 ACCBC Manufacturing
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Grade:
 
 TBC
 
 
 
 Location:
 
 Dammam, Kingdom of Saudi Arabia
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Production Manager is the Plant Manager&rsquo;s primary execution partner for all production and packaging operations at the Dammam plant. The role is accountable for translating approved supply plans into safe, efficient, and quality-compliant production output across all lines, delivering volume commitments, schedule adherence, OEE improvement, and waste reduction in direct support of the plant&rsquo;s cost-per-case and service targets.
 
 
 The Production Manager leads the shift and line leadership team, drives daily performance routines, and escalates structural constraints and risks to the Plant Manager for enterprise-level resolution. The role does not carry primary D365 system ownership &mdash; that accountability sits with the Plant Manager &mdash; but is responsible for accurate and disciplined execution of production transactions within the system.
 
 
 
 
 
 
 Operating Context
 
 
 <ul>
 <li>
 High-volume, multi-line, multi-SKU beverage manufacturing environment (cans, PET, NRB) in Dammam, KSA
 </li>
 <li>
 Schedule adherence and OEE improvement are central to the plant&rsquo;s CPC reduction mandate
 </li>
 <li>
 Operations run within a D365 F&amp;O-enabled production environment; accurate transaction discipline is required at the floor level
 </li>
 <li>
 Saudization requirements apply; active development of national talent in production roles is expected
 </li>
 <li>
 Strong compliance requirements: Coca-Cola KORE, GMP, HACCP, ISO, and KSA regulatory standards
 </li>
 <li>
 Lean operating model with high interdependency between Production, Maintenance, QHSE, Planning, and Warehouse
 </li>
 </ul>
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Production Planning &amp; Schedule Execution
 
 
 <ul>
 <li>
 Convert approved supply and IBP plans into stable daily and weekly production schedules in coordination with the Planning team.
 </li>
 <li>
 Manage line allocation, shift patterns, changeover sequencing, and resource deployment to maximise throughput and minimise downtime.
 </li>
 <li>
 Achieve and sustain production schedule adherence &ge;95% across all lines.
 </li>
 <li>
 Identify and resolve short-term constraints (material, labour, equipment) and escalate medium-term risks to the Plant Manager.
 </li>
 <li>
 Own the SQCDP daily performance routine and ensure disciplined follow-through on all open actions.
 </li>
 </ul>
 
 
 B. OEE &amp; Line Performance Improvement
 
 
 <ul>
 <li>
 Own OEE performance in the production domain, driving improvement from the plant&rsquo;s current baseline through structured loss analysis.
 </li>
 <li>
 Lead daily and weekly OEE review routines, identifying the top speed, availability, and quality losses on each line.
 </li>
 <li>
 Partner with Maintenance to eliminate chronic equipment downtime contributing to production losses.
 </li>
 <li>
 Drive changeover time reduction and minor-stoppage elimination through structured CI initiatives.
 </li>
 <li>
 Report OEE trends and line efficiency to the Plant Manager with clear root-cause analysis and action plans.
 </li>
 </ul>
 
 
 C. Quality &amp; Food Safety in Production
 
 
 <ul>
 <li>
 Ensure all production operations comply with GMP, HACCP, KORE, ISO, and applicable KSA regulatory requirements.
 </li>
 <li>
 Own in-process quality checks, CCP monitoring, and production-side corrective actions arising from quality incidents.
 </li>
 <li>
 Lead production team participation in internal and external audits, maintaining zero critical findings in the production domain.
 </li>
 <li>
 Enforce packaging integrity, fill accuracy, and label compliance across all lines.
 </li>
 <li>
 Escalate systemic quality deviations to the Plant Manager and QHSE Manager with full root-cause documentation.
 </li>
 </ul>
 
 
 D. Health, Safety &amp; Environment (HSE)
 
 
 <ul>
 <li>
 Embed a zero-harm safety culture across all production shifts, lines, and work areas.
 </li>
 <li>
 Ensure full compliance with PTW, LOTO, machine-guarding, and all production-area HSE standards.
 </li>
 <li>
 Lead incident investigations for production-related near misses and injuries; close corrective actions on time.
 </li>
 <li>
 Maintain 100% HSE training completion for all production personnel under direct supervision.
 </li>
 <li>
 Support the Plant Manager in delivering site LTIFR reduction targets.
 </li>
 </ul>
 
 
 E. Cost Control &amp; Waste Reduction
 
 
 <ul>
 <li>
 Control production OPEX including direct labour, consumables, packaging materials, and yield losses.
 </li>
 <li>
 Drive structured waste and yield improvement programmes targeting annual reduction of &ge;15% in identifiable loss categories.
 </li>
 <li>
 Monitor and report production cost-per-case contribution and identify corrective actions where targets are missed.
 </li>
 <li>
 Ensure efficient use of raw and packaging materials, minimising overruns, write-offs, and reconciliation gaps.
 </li>
 </ul>
 
 
 F. D365 Production Transaction Discipline
 
 
 <ul>
 <li>
 Ensure timely, accurate execution of all production-related transactions in D365 F&amp;O: production orders, material consumption, output posting, and scrap reporting.
 </li>
 <li>
 Maintain data integrity for BOMs and routing at the floor level in coordination with the Plant Manager&rsquo;s D365 governance mandate.
 </li>
 <li>
 Support the Plant Manager and IT / functional consultants in UAT, hypercare, and issue resolution as required &mdash; this is a supporting role, not primary system ownership.
 </li>
 <li>
 Raise data quality issues, master data gaps, or system workflow problems promptly to the Plant Manager for resolution.
 </li>
 </ul>
 
 
 G. People Leadership &amp; Capability Development
 
 
 <ul>
 <li>
 Lead, coach, and develop the production shift leadership team and line operators across all shifts.
 </li>
 <li>
 Build a high-performance production culture through clear accountability, structured performance reviews, and visible daily leadership.
 </li>
 <li>
 Develop succession plans for critical production roles and actively progress national talent in line with Saudization targets.
 </li>
 <li>
 Conduct structured skills assessments and ensure training plans are in place and executed for all production staff.
 </li>
 <li>
 Foster a culture of ownership, discipline, and continuous improvement across the production team.
 </li>
 </ul>
 
 
 H. Reporting &amp; Plant Manager Alignment
 
 
 <ul>
 <li>
 Provide daily, weekly, and monthly production performance reports to the Plant Manager covering volume, efficiency, quality, safety, and cost.
 </li>
 <li>
 Escalate risks to volume delivery, quality compliance, or safety with clear options and recommended actions.
 </li>
 <li>
 Participate in plant leadership team reviews, IBP alignment meetings, and enterprise performance reporting cycles.
 </li>
 <li>
 Ensure all production data submitted to the Plant Manager for enterprise-level reporting is accurate and timely.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Production &amp; Schedule
 
 
 <ul>
 <li>
 Schedule adherence &ge;95%
 </li>
 <li>
 Line efficiency &ge;90%
 </li>
 <li>
 OEE improvement (production domain) &mdash; YoY uplift vs baseline
 </li>
 <li>
 Unplanned production stoppages &mdash; frequency and duration reduction
 </li>
 </ul>
 
 
 Quality &amp; Compliance
 
 
 <ul>
 <li>
 Defect / rework rate &lt;2% of total production output
 </li>
 <li>
 Zero critical audit findings (GMP, HACCP, KORE) in production domain
 </li>
 <li>
 Customer complaint rate &mdash; annual reduction of 10%
 </li>
 </ul>
 
 
 Safety
 
 
 <ul>
 <li>
 Zero lost-time injuries (LTI) in production
 </li>
 <li>
 LTIFR reduction YoY
 </li>
 <li>
 100% HSE training completion for production team
 </li>
 <li>
 Zero overdue safety corrective actions
 </li>
 </ul>
 
 
 Cost &amp; Waste
 
 
 <ul>
 <li>
 Production cost-per-case contribution &mdash; YoY reduction
 </li>
 <li>
 Waste reduction &ge;15% YoY in identifiable loss categories
 </li>
 <li>
 Material yield &mdash; adherence to standard consumption ratios
 </li>
 </ul>
 
 
 D365 &amp; Data Discipline
 
 
 <ul>
 <li>
 Production order reporting completeness &ge;98% (no open / unreported orders)
 </li>
 <li>
 Material consumption and scrap transactions completed same shift
 </li>
 <li>
 Zero material master data integrity failures attributable to production
 </li>
 </ul>
 
 
 People &amp; Capability
 
 
 <ul>
 <li>
 Succession coverage &ge;70% for critical production leadership roles
 </li>
 <li>
 Saudization target compliance in production workforce
 </li>
 </ul>
 
 
 
 
 
 Required Experience &amp; Qualifications
 
 
 
 
 Minimum Experience
 
 
 <ul>
 <li>
 Minimum 10 years&rsquo; experience in production / manufacturing within FMCG or beverage industry
 </li>
 <li>
 At least 5 years in a production leadership role managing multi-shift, multi-line operations
 </li>
 <li>
 Demonstrated track record of schedule adherence, OEE improvement, and waste reduction
 </li>
 <li>
 Hands-on experience with ERP-led production management (D365, SAP, or equivalent) &mdash; transaction execution and reporting
 </li>
 <li>
 Experience operating in KSA or GCC manufacturing environment preferred
 </li>
 </ul>
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Mechanical, Industrial, Electrical, or Food Technology) or related field
 </li>
 <li>
 Lean Manufacturing, TPM, or Six Sigma certification preferred
 </li>
 <li>
 HSE and Food Safety certifications (HACCP, GMP awareness) advantageous
 </li>
 </ul>
 
 
 Knowledge &amp; Skills
 
 
 <ul>
 <li>
 Multi-line beverage or FMCG production systems and processes
 </li>
 <li>
 OEE methodology, loss analysis, and structured CI tools (Lean, TPM)
 </li>
 <li>
 Production planning, scheduling, and resource optimisation
 </li>
 <li>
 Quality systems: GMP, HACCP, KORE, ISO &mdash; production compliance
 </li>
 <li>
 ERP production modules: order execution, material consumption, scrap, and inventory transactions
 </li>
 <li>
 Workforce management: shift planning, performance management, and national talent development
 </li>
 <li>
 Strong floor-level leadership, communication, and problem-solving skills
 </li>
 </ul>
 
 
</div>

Production Manager

Join Aujan Coca-Cola Beverages Company (ACCBC) and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aujan Coca-Cola Beverages Company (ACCBC)

About Company

Ecommerce Specialist

Production Manager