Qureos Mentor

Avalara

<div><div><div><ul><li>Pune, India
 </li><li>Compliance and Customer Operations
 </li><li>15545</li></ul></div><div></div><div><h2 class="jobSectionHeader"><b>
</b></h2><div>What You'll Do<p><br>
You will report to the Manager, Technical Support. You will work from the Pune office.</p><p></p><p><br>
The Technical Support Engineer is responsible for providing in-depth technical expertise, analysis and issue troubleshooting, supporting AvaTax, ECM and all related Connector products. This requires acting as the authoritative technical escalation and ownership point, across multiple products to meet support requirements, providing an optimized customer experience.</p><br>
<br>
What Your Responsibilities Will Be<br>
<div></div><ul><li>
Be a Subject Matter Expert on Avalara product integrations.</li><li>
Own support requests from initial report through to resolution</li><li>
Drive a proactive and simplified customer interaction for support requests</li></ul><ul><li>
Simplify and enhance customer interactions for support requests</li><li>
Conduct detailed ticket analysis, troubleshooting, and issue replication</li><li>
Communicate clearly with customers and maintain accurate records in the case tracking system</li><li>
Provide excellent knowledge to customers on AvaTax, ECM and ERP connectors</li><li>
Manage ticket workload, adhering to KPIs, SLAs, CSAT, and TTR goals, with high quality documentation</li><li>
Address technical escalations requiring assistance from other departments and partners</li><li>
Advocate for the customer within Avalara, driving issues to resolution across departments</li></ul>
<br>
What You'll Need to be Successful<br>
<ul><li>
4+ years in a technical support environment, supporting enterprise software and/or SaaS products.</li><li>
BA/BS or BE or MCA or MCS degree in Computer Science or a related technical field preferred</li><li>
Advanced technical expertise in supporting SaaS software solutions, with a focus on APIs</li><li>
Intermediate/experienced level, with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar eComm systems</li><li>
Proficient in API testing tools like Postman</li><li>
Excellent ability to communicate effectively, both orally and written.</li><li>
Highly organized, with an ability to prioritize tasks and work with minimal direction.</li><li>
Advanced issue troubleshooting skills for the most efficient resolution and/or escalation.</li><li>
Excellent problem-solving skills and ability to navigate challenging situations in a professional manner</li><li>
Proven ability to collaborate and execute in a customer focused environment, and advocate for customers across a cross-functional organization in a timely manner.</li><li>
Expertise in mainstream Support ticketing system and support request queue management.</li><li>
Advanced customer relationship and call management skills.</li><li>
Ability to maintain accurate and timely status communication with customers and management.</li></ul>
<br>
How We'll Take Care of You<div><br>
Total Rewards</div><div>
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.</div><div></div><div><br>
Health &amp; Wellness<br>
Benefits vary by location but generally include private medical, life, and disability insurance.</div><div></div><div><br>
Inclusive culture and diversity<br>
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.</div><br>
<br>
What You Need To Know About Avalara<div><br>
We&rsquo;re defining the relationship between tax and tech.</div><div></div><div><br>
We&rsquo;ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we&rsquo;re not slowing down until we&rsquo;ve achieved our mission - to be part of every transaction in the world.</div><div></div><div><br>
We&rsquo;re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we&rsquo;ve designed, that empowers our people to win. We&rsquo;ve been different from day one. Join us, and your career will be too.</div><div></div><div><b><br>
We&rsquo;re An Equal Opportunity Employer</b></div><div>
Supporting diversity and inclusion is a cornerstone of our company &mdash; we don&rsquo;t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.</div></div></div></div></div><p></p>

Senior Technical Support Engineer

<div>What You'll Do:
<div>
The NetSuite Systems Analyst/Project Tester will play a critical role in supporting the X team by utilizing X's NetSuite ERP system. The NetSuite Systems Analyst will gather business requirements and work with the NetSuite development team to implement new functionality and system enhancements. You will help transform X's financial systems over the next 2+ years by implementing scalable business processes to support the company's organic growth and growth via acquisitions.</div>
What Your Responsibilities Will Be:
<ul><li>Collaborate with Finance team to identify areas for process improvement and efficiency gains.</li><li>
Work with cross-functional teams to identify areas for process improvement and efficiency gains.</li><li>
You'll support new NetSuite implementations for the X region.</li><li>
Formulate project plans to address business system requirements.</li><li>
Provide hands-on support for the deployment and validation of NetSuite customizations to Production.</li><li>
You'll Troubleshoot and debug NetSuite Production issues, while adhering to SOX compliance principles.</li><li>
Unit test and facilitate User Acceptance Testing for our system customizations and enhancements.</li><li>
Maintain detailed documentation for system customizations and enhancements.</li><li>
Design custom saved searches and financial reports.</li></ul>
What You'll Need to be Successful:
<ul><li>5+ years of experience with ERP systems and 2+ years of hands-on experience with NetSuite OneWorld.</li><li>
Strong understanding of NetSuite financial modules, including order-to-cash (invoicing, accounts receivable, revenue recognition), procure-to-pay (purchasing, receiving, accounts payable, and record-to-report (general ledger, fixed assets).</li><li>
Proven ability to customize NetSuite, including the building of saved searches and reports.</li><li>
Experience supporting Finance teams and troubleshooting related system issues.</li><li>
Track record of gathering business requirements and delivering functional system solutions from those requirements.</li><li>
Experience with SaaS, subscription, or other recurring revenue business models in a high-volume environment is a plus.</li><li>
Understanding of NetSuite integration tools and process flows; exposure to ETL Tool is a plus.</li><li>
Understanding of systems integrating with NetSuite; exposure to CRM Tool is a plus.</li><li>
Certified NetSuite Administrator/ERP Consultant is a plus.</li><li>
Experience in unit testing, preparing test scenarios, and understanding of testing methodologies.</li></ul><div><b>
Minimum Education</b></div><div>
Degree, preferably in Accounting, Finance, or Management Information Systems (MIS).</div><div>
#LI-Onsite</div>
How We'll Take Care of You:
<p>
Total Rewards</p><p>
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.</p><div></div><div><br>
Health &amp; Wellness<br>
Benefits vary by location but generally include private medical, life, and disability insurance.</div><div></div><div><br>
Inclusive culture and diversity<br>
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.</div><br>
<div></div>
What You Need To Know About Avalara:
<div>
We&rsquo;re defining the relationship between tax and tech.</div><div></div><div><br>
We&rsquo;ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we&rsquo;re not slowing down until we&rsquo;ve achieved our mission - to be part of every transaction in the world.</div><div></div><div><br>
We&rsquo;re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we&rsquo;ve designed, that empowers our people to win. We&rsquo;ve been different from day one. Join us, and your career will be too.</div><div></div><div><b><br>
We&rsquo;re An Equal Opportunity Employer</b></div><div>
Supporting diversity and inclusion is a cornerstone of our company &mdash; we don&rsquo;t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.</div></div>

NetSuite Systems Analyst

<div>What You'll Do:
<p>
We are seeking a strategic Senior Manager to lead multiple customer-facing teams within Avalara's Sales &amp; Use Tax (SUT) Managed Returns Services team. You'll report to Sr Director Compliance Operations and your role will involve end-to-end responsibility for delivering high-quality, high-volume tax services while ensuring regulatory compliance, customer satisfaction, and process excellence. You will lead a team of 50+ employees through multiple managers, drive continuous improvement, and play a key role in platform transitions and cross-functional collaboration.</p>
What Your Responsibilities Will Be:
<p>
Operational &amp; Team Leadership</p><ul><li>
You'll led three global functions (Case Management, Notice Management, Premium Returns) supporting sales tax compliance for 1,000+ enterprise clients.</li><li>
Managed a team of 50+ through multiple people managers; established performance standards, tracked KPIs (SLA adherence, CSAT, TTR/TTE), and drove continuous improvement.</li><li>
Improved SLA compliance to 98% and reduced time-to-resolution through data-driven workflow enhancements.</li></ul><p>
Process Optimization &amp; Strategic Initiatives</p><ul><li>
Identified and implemented automation and process optimization opportunities aligned with evolving tax regulations and Avalara's tech roadmap.</li><li>
Represented operations in cross-functional product and platform initiatives, ensuring scalable, compliant support delivery.</li><li>
Collaborated with Product, Engineering, and Customer Support to improve data flow, reduce manual touchpoints, and enhance customer experience.</li></ul><p>
Performance &amp; Workforce Management</p><ul><li>
You'll enabled leadership development through coaching of team leads and SMEs; implemented Gallup-based engagement action plans.</li><li>
You'll partnered with Talent Acquisition and Workforce Planning to drive hiring, resourcing, and capacity planning aligned with demand.</li></ul>
What You'll Need to be Successful:<br>
<p></p><ul><li>
12&ndash;15 years in operations or compliance roles, with 5+ years managing people managers.</li><li>
Experience with driving automation initiatives within high-volume service operations, including evaluating processes, deploying automation tools/technologies, and measuring impact on efficiency and customer experience.</li><li>
Experience high-volume service environments with strong process ownership</li><li>
Exposure to Sales &amp; Use Tax compliance, especially in case/notice management or premium support, is a strong plus</li><li>
Proficient in Microsoft Excel and Office tools; strong analytical and problem-solving capabilities</li><li>
Demonstrated ability to lead teams across geographies and time zones, while balancing multiple priorities</li></ul>
How We'll Take Care of You:
<p>
Total Rewards</p><p>
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.</p><div></div><div><br>
Health &amp; Wellness<br>
Benefits vary by location but generally include private medical, life, and disability insurance.</div><div></div><div><br>
Inclusive culture and diversity<br>
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.</div>
What You Need To Know About Avalara:
<div>
We&rsquo;re defining the relationship between tax and tech.</div><div></div><div><br>
We&rsquo;ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we&rsquo;re not slowing down until we&rsquo;ve achieved our mission - to be part of every transaction in the world.</div><div></div><div><br>
We&rsquo;re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we&rsquo;ve designed, that empowers our people to win. We&rsquo;ve been different from day one. Join us, and your career will be too.</div><div></div><div><b><br>
We&rsquo;re An Equal Opportunity Employer</b></div><div>
Supporting diversity and inclusion is a cornerstone of our company &mdash; we don&rsquo;t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.</div></div>

Senior Manager, Tax Compliance Services

Join Avalara and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Avalara

ABOUT_COMPANY

Senior Technical Support Engineer

NetSuite Systems Analyst

Senior Manager, Tax Compliance Services