Qureos Mentor

Avalon Transportation

<div>Position Overview:
Obtain all required information to fulfill the client&rsquo;s transportation needs and enter that information correctly into the reservation or dispatch systems.
Schedule:
Flexible, weekends required
Salary:
Starting at $20-$23/hr DOE
Benefits:
<ul><li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li></ul> 

Responsibilities and Duties:
<ul><li>Responsible for answering incoming calls, email requests and online booking requests for service from client.</li>
<li>Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.</li>
<li>Keeping up to date on Avalon&rsquo;s products, services, policies and procedures.</li>
<li>Reconfirm future reservations with clients.</li>
<li>Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences.</li>
<li>Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally.</li>
<li>Handles reservations for affiliate work and farms orders to affiliate network as needed.</li>
<li>Monitors the status of national rides to ensure clients are receiving excellent customer service form our affiliate network.</li>
<li>Identifies and resolves any problems with incoming orders. Escalates as needed.</li>
<li>Proactively and professionally handles customer service complaints and escalates issues as appropriate to respective department heads.</li>
<li>Accurately helps build client profiles and accounts by informing accounting of new account information obtained from client calls.</li>
<li>Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.</li>
<li>Responsible for checking all work at the end of shift.</li>
<li>Handles and secures greeters when needed.</li>
<li>Other duties as assigned</li></ul></div>

Touring and Logistics Coordinator

Join Avalon Transportation and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Avalon Transportation

About Company

Touring and Logistics Coordinator

Touring and Logistics Coordinator