Urwah Admin

Avantor

<div><h2 class="jobSectionHeader">The Opportunity:
</h2>At Avantor, people are the most important part of our success because they drive our global performance. That&rsquo;s why our Operations, Lab Services, Sales, and many other Avantor teams rely on our talent acquisition initiatives to attract, engage and hire the right talent. Avantor&rsquo;s Quality Assurance &amp; Quality Systems vertical is a crucial part of this mix, enabling all our internal teams worldwide to grow beyond their limits.
The Quality Assurance (QA) Analyst is responsible for contributing to the performance of our Quality Management System (QMS), ensuring compliance to ISO standards/corporate policies and creating a culture of quality across the business. The QA Analyst is responsible for support functions related to the quality systems team, clerical and administrative support, data entry and other supporting functions to ensure maintenance of policies and procedures according to applicable regulatory requirements. The individual will be required to interpret customer purchase orders for quality obligations and will need to negotiate terms of those requirements. This position may also support or participate in the preparation and implementation of QA policies and procedures, perform and manage internal audits, assist or lead customer audits and regulatory inspections, resolve process flow issues, and ensure standards and safety regulations are observed. The QA Analyst must have excellent communication skills to document and perform QA activities, such as writing clarification letters, creating internal audit reports, managing root cause investigations of audit findings, preparing Corrective and Preventive Action reports (CAPA), communicating directly with customers, creating and administering internal training materials and collaborating among cross functional departments. The QA Analyst is an integral member of the site-based leadership team and will actively represent Quality at different facilities. The focus of the position is to develop, perform, manage and continuously improve quality assurance related activities in compliance with ISO and other related standards/guidance.
This position reports into the Sr. Supervisor, Quality Systems and will be onsite at our Carpinteria, CA location.
What we&rsquo;re looking for :
<ul><li>Education: High School diploma required. Bachelor&rsquo;s degree in science (Biology, Chemistry, Environmental, etc.) preferred or demonstrable evidence of job-related professional experience and/or strong internal knowledge of Avantor.
</li></ul><ul><li>Experience: 1-3 years of quality and/or contract management
</li><li>Experienced or certified internal auditor for ISO9001 and AS 9100 or related standards/guidance/regulations (ex. GxP, IPEC, etc.) preferred.
</li><li>Project management experience preferred.
</li><li>Experience in using quality management/problem solving principles, tools and methodologies (ex. Lean principals, Six Sigma, PDCA, Kaizen, etc.) preferred.
</li><li>Knowledge of SAP preferred.
</li><li>Proficient computer/Microsoft Office skills.
</li><li>Experience with Agile or similar QMS software preferred.
</li></ul>Who you are:
<ul><li>Strong knowledge of distribution, manufacturing, or production operations.
</li><li>Excellent communication skills (verbal and written); ability to effectively communicate with customers, registrars and Avantor associates of different levels.
</li><li>Strong organizational and time management skills, ability to prioritize work.
</li><li>Ability to document processes and lead consensus for standardization across Avantor network.
</li></ul>How you will create an impact:
<ul><li>Ensure purchase order contractual obligations are met for quality related aspects through review, interpretation, and negotiation.
</li><li>Root cause investigations related to customers&rsquo; complaints against quality process failures/nonconformances, issue CAPAs and ensure they are closed on time, create and issue formal customer responses, and verify CAPAs are properly implemented and effective.
</li><li>Prepare, participate and host Quality Assurance (QA) related activities (e.g., internal audits, continuous improvement activities, internal training, external audits from customers, registrars, regulatory agencies (e.g., FDA, DEA, etc.) and site tours.
</li><li>Create, review, and update controlled documents (Standard Operating Procedures (SOPs), Work Instructions, Forms, Training Materials).
</li><li>Identify and implement corrections or process improvements that will ensure the health and compliance of our QMS. Including participating in ABS events related to reduction of errors, process improvements, and improved customer experience.
</li><li>Support Lead Auditors with various problem-solving principles, tools and methodologies (e.g., Lean principals, Six Sigma, PDCA, Kaizen, etc.).
</li><li>Collect, manage and maintain quality data/records, prepare routine/special reports and interpret such information to assess the health of our QMS and make recommendation to management.
</li><li>Participate in the ongoing surveillance and recertification activities required to remain ISO Certified.
</li><li>This position is customer facing and often supports our commercial team. It includes, but is not limited to, preparing for and participating in routine customer calls/events (e.g., Quarterly Business Reviews, Quality Summits, Gemba Walks, etc.)
</li><li>Attend and participates in departmental and/or corporate events (e.g., Town Halls, Management Review Meetings, etc.) and may serves as the Subject Matter Expert for Quality to support various continuous improvement initiatives, projects, Kaizens, etc.
</li></ul><h2 class="jobSectionHeader">Disclaimer:
</h2>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Pay Transparency:
The expected pre-tax pay for this position is
$69,000.00 - $110,975.00
Actual pay may differ depending on relevant factors such as prior experience and geographic location.
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster .
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.</div>

Quality Assurance Analyst

<div><div><div><div><div><div><div><div><h2 class="jobSectionHeader">The Opportunity:
</h2></div></div></div></div></div></div></div>Avantor is looking for an Associate for the Customer Services NA team. It is an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives or supervisor.
What we&rsquo;re looking for
Education: Undergraduate, Graduate, Diploma or Equivalent Work Experience required.
Experience: 0-8 years of Customer Service experience preferred.
Preferred Qualification:
<ul><li>Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook.
</li><li>Excellent customer service skills (friendly, courteous and helpful).
</li><li>Excellent communication skills (grammar, voice, diction).
</li><li>Strong customer orientation.
</li><li>Ability to evaluate customer needs, and respond with appropriate action/delivery
</li></ul>How you will thrive and create an impact:
<ul><li>Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products.
</li><li>Receive and enter phone, fax, email and chat orders.
</li><li>Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders.
</li><li>Make changes to or cancel orders/backorders and notify customers as required.
</li><li>Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
</li><li>Initiate file maintenance for corrections to the customer file.
</li><li>Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
</li><li>Manage order entry database as required to satisfy customer requests.
</li><li>Generate reports from database as per business needs.
</li><li>Work closely with internal departments and/or manufacturer to assure commitment to the customer is met in a timely manner.
</li><li>Solicit sale of new or additional services.
</li><li>Handle irate customers in a professional manner.
</li><li>Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
</li><li>Initiating shipment tracers with carriers.
</li><li>Performs other duties as assigned.
</li></ul>Disclaimer:
 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation</div>

Associate - Customer Services NA

Join Avantor and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Avantor

About Company

Quality Assurance Analyst

Associate - Customer Services NA