Urwah Admin

Avaya

<div><div><div><div><h2 class="jobSectionHeader"><b>About Avaya</b></h2>
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Avaya is an enterprise software leader that helps the world&rsquo;s largest organizations and government agencies forge unbreakable connections.</p>
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The Avaya Infinity&trade; platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.</p>
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We believe success is built through strong connections &ndash; with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.</p>
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Learn more at https://www.avaya.com
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
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Manages IT operations services such as helpdesk, systems, databases and/or applications. Ensures that 'best in class' services are provided to the end users and that procedures are standardized and aligned with industry best practice and the IT Information Library framework through local IT teams or 3rd party service providers. Work within the Service Management guidelines for incident, problem, and change management. Partner with business leaders to obtain the business requirements and future business development plans and to translate them into IT solutions/services. May have any of the following responsibilities: aligns with the business area management in developing and implementing policies, standards and procedures for end user computing applications; member of a team responsible for lifecycle of the IT service; consults with business area management regarding application alternatives, security, software usage, capacity planning, training, recovery and backup procedures; consults with a business area and IT management regarding the analysis, design, development, testing, and implementation of efficient and cost effective end user applications, systems, hardware and software packages, enterprise-wide network/systems and IT services; evaluates, maintains, modifies and documents PC applications packages, participates in the testing and evaluation of new PC packages, implements prototypes, and consults with clients on selection of packages and equipment; performs technical analysis of software, hardware, and transmission systems for voice communications; identifies and resolves complex network problems utilizing structured troubleshooting methods, techniques and tools; participates in the evaluation of vendor proposals and the benefits of changes in hardware, communications protocols, switching methods, access methods, and the procurement of software and equipment; monitors systems operations, analyzes problems or malfunctions takes corrective action and coordinates corrective actions with system engineering or vendors; provides technical support and training for a large complex infrastructure and services and all its components. Work is completed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems.</p><br>
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The pay range for this opportunity is from $99,500 to $134,300 + performance-related bonus + benefits.</p><br>
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#LI-CS1</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience</b></h2>
</div><div><div>5 - 8 Years of Experience</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2>
</div><div><div>Bachelor degree or equivalent experience</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Certifications</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Footer</b></h2>
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.</p>
<p>Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.</p></div></div></div></div>

IT Operations Analyst III

Join Avaya and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Avaya

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IT Operations Analyst III