Qureos Mentor

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire a Quality Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
 
 
 
 
 
 Role: Quality Analyst
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Contract (3 months Contract -extendable)
 
 
 Experience: 1-5 years
 
 
 Note: Looking for Immediate Joiners
 
 
 
 
 
 Responsibilities
 
 
 Ensure incident and request handling meets quality standards: audit tickets for accuracy and SLA adherence, identify trends and process gaps, provide feedback and training to improve resolution quality and reporting.
 
 
 
 
 
 We are seeking a detail-oriented and process-driven Quality Analyst to ensure high standards of service delivery across Incident and Request Management operations. The Quality Analyst will be responsible for conducting regular audits, ensuring SLA compliance, identifying performance gaps, and driving continuous improvement initiatives within the Service Desk/ITSM environment.
 
 
 ________________________________________
 
 
 Key Responsibilities:
 
 
 1. Quality Auditing &amp; Compliance
 
 
 &bull; Conduct periodic audits of incident and service request tickets to ensure accuracy, completeness, and adherence to ITIL/organizational quality standards.
 
 
 &bull; Verify that tickets include proper categorization, prioritization, documentation, and resolution steps.
 
 
 &bull; Ensure compliance with SLAs, response timelines, and escalation protocols.
 
 
 &bull; Identify discrepancies, errors, or incomplete ticket handling and ensure corrective measures are implemented.
 
 
 2. Process Monitoring &amp; Improvement
 
 
 &bull; Analyze recurring issues, ticket trends, and operational patterns to identify process gaps or service delivery inefficiencies.
 
 
 &bull; Recommend improvements to enhance the quality, speed, and consistency of incident and request resolution.
 
 
 &bull; Support the development and refinement of standard operating procedures (SOPs) and knowledge articles.
 
 
 3. Feedback, Coaching &amp; Training
 
 
 &bull; Provide structured feedback to Service Desk agents, L1/L2 teams, and other operational staff based on audit findings.
 
 
 &bull; Conduct refresher training sessions to address common errors, ensure process adherence, and improve overall service quality.
 
 
 &bull; Collaborate with team leads to support capability development and performance enhancement.
 
 
 4. Reporting &amp; Documentation
 
 
 &bull; Prepare monthly/weekly quality reports highlighting audit results, SLA performance, accuracy levels, and improvement areas.
 
 
 &bull; Track and maintain quality metrics, KPIs, and compliance dashboards to support operational decision-making.
 
 
 &bull; Document quality findings, improvement plans, and follow-up actions.
 
 
 5. Stakeholder Collaboration
 
 
 &bull; Work closely with Incident Managers, Service Desk Leads, and Process Owners to ensure quality expectations are met.
 
 
 &bull; Participate in review calls, quality meetings, and RCA discussions to drive continuous improvement.
 
 
 &bull; Support internal audits and assist with compliance requirements as needed.
 
 
 ________________________________________
 
 
 Required Skills &amp; Qualifications:
 
 
 &bull; 2&ndash;5 years of experience as a Quality Analyst in IT Support, ITSM, Service Desk, or a similar environment.
 
 
 &bull; Strong knowledge of ITIL processes, especially Incident, Request, and Problem Management.
 
 
 &bull; Experience in ticketing tools such as ServiceNow, Remedy, JIRA, or similar platforms.
 
 
 &bull; Excellent analytical, auditing, and documentation skills.
 
 
 &bull; Strong communication and interpersonal skills for effective coaching and feedback.
 
 
 &bull; Ability to identify patterns, trends, and process bottlenecks.
 
 
 ________________________________________
 
 
 Preferred Skills:
 
 
 &bull; ITIL Foundation certification.
 
 
 &bull; Experience working with quality frameworks or continuous improvement methodologies (Lean, Six Sigma).
 
 
 &bull; Prior experience in SLA monitoring and reporting.
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to kumar@aven-sys.com Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name: Kumar Ankush
 
 
 Avensys Consulting Pte Ltd
 
 
 Email: kumar@aven-sys.com
 
 
 Call: +65 6727 7653 | Ext: 653
 
 
 
 
 
 Privacy Statement:
 
 
 We take your personal data protection seriously and adhere to both EU and local data protections regulations.
 
 
 Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
 
 
 Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants
 
 
 
</div>

Quality Analyst

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 We are seeking for
 
 Incident Manager
 
 Position
 
 
 
 Position Details:
 
 
 
 
 Incident Manager
 
 (3‑Month Onsite Assignment)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia (Onsite required)
 
 
 
 
 Engagement Type: Contract &mdash; 3 months (Renewable)
 
 
 
 
 Start Date: Immediate / As soon as available
 
 
 
 
 Yrs of Exp: Min 10+ years of relevant experience
 
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Acts as focal point for incident review and escalation if necessary. Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.
 
 
 Works across a wide array of product lines and engages various levels of management on a day to day basis.
 
 
 &bull; Familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
 
 
 &bull; Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
 
 
 
 Required skills
 
 
 
 10+ yrs of considerable knowledge of incident management principles, procedures and techniques
 
 
 Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
 
 
 Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure
 
 
 Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail. Ability to communicate effectively to all levels within the organization
 
 
 Decision making ability within specified parameters as well as independent and collaborative decision-making skills
 
 
 Please note that you must be willing to work in 24/7 rotational shifts
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
 
 uma@aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name : Uma
 
 
 AvensysConsultingPteLtd
 
 
 
 
 
 
 Privacy Statement:
 
 
 Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
 
 
 
</div>

Incident Manager

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire a
 
 IT Key Account Manager &ndash; Health Sector
 
 
 
 
 Location: Riyadh, SA
 
 
 
 
 Experience:
 
 3+ years in the IT sector
 
 
 
 Domain experience
 
 - Healthcare
 
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and grow relationships with key clients in the healthcare sector.
 </li>
 <li>
 Identify business opportunities and develop customized IT solutions.
 </li>
 <li>
 Collaborate with internal teams to ensure client satisfaction and project delivery.
 </li>
 <li>
 Prepare and present account performance reports to management.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, IT, or related field.
 </li>
 <li>
 Minimum 3 years of experience in IT account management, preferably in healthcare.
 </li>
 <li>
 Strong communication, negotiation, and presentation skills.
 </li>
 <li>
 Proven track record of achieving sales and client retention targets.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Ahsan
 
 @aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS
 
 
 Consultant Name: Ahsan
 
 
 Avensys Consulting Pte Ltd
 
 
 EA Licence 12C5759
 
 
 
 
 
 Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.
 
</div>

IT Key Account Manager – Experience in IT consulting in Health Sector-3+ years

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 
 
 
 We are currently looking to hire a
 
 Legal Advisor
 
 
 
 
 Location: Riyadh
 
 ,
 
 Saudi Arabia
 
 
 
 
 
 
 
 Experience:
 
 Minimum 5 years in a similar role
 
 
 
 Preferred Industry:
 
 Construction or Real Estate
 
 
 
 
 
 
 Job Overview:
 
 
 
 We are seeking an experienced
 
 Legal Advisor
 
 to provide legal guidance and support across all company operations, ensuring compliance with local laws and regulations. The ideal candidate will have a strong background in the
 
 construction or real estate industry
 
 , with the ability to draft, review, and negotiate contracts and manage legal risks effectively.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide legal advice and support on a wide range of matters related to company operations, contracts, and regulatory compliance.
 </li>
 <li>
 Draft, review, and negotiate commercial agreements, lease contracts, and construction-related contracts.
 </li>
 <li>
 Ensure compliance with Saudi laws and regulations, particularly those relevant to the real estate and construction sectors.
 </li>
 <li>
 Handle legal documentation related to property acquisitions, sales, and project development.
 </li>
 <li>
 Represent the company in legal proceedings, arbitrations, or negotiations when necessary.
 </li>
 <li>
 Liaise with external law firms, government authorities, and stakeholders on legal matters.
 </li>
 <li>
 Assess potential legal risks and provide solutions to mitigate them.
 </li>
 <li>
 Stay updated with changes in laws, regulations, and industry standards affecting the company&rsquo;s business.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Law
 </li>
 <li>
 Minimum
 
 5 years of proven experience
 
 as a Legal Advisor or Legal Counsel, preferably in the
 
 construction or real estate
 
 industry.
 </li>
 <li>
 Strong knowledge of
 
 Saudi commercial, labor, and real estate laws
 
 .
 </li>
 <li>
 Excellent contract drafting and negotiation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Ahsan@aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS
 
 
 Consultant Name: Ahsan
 
 
 Avensys Consulting Pte Ltd
 
 
 EA Licence 12C5759
 
 
 
 
 
 Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.
 
 
 
</div>

Corporate Legal Counsel

Join Avensys Consulting and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Avensys Consulting

ABOUT_COMPANY

Quality Analyst

Incident Manager

IT Key Account Manager – Experience in IT consulting in Health Sector-3+ years

Corporate Legal Counsel