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Avery Dennison

Avery Dennison is a global materials science and digital identification solutions company with a presence in over 50 countries and around 35,000 employees. The company specializes in creating products that enhance branding and information solutions, optimize supply chain efficiency, and promote sustainability. Their offerings include labeling and functional materials, RFID inlays and tags, and software applications that bridge the physical and digital worlds, all aimed at improving customer experiences across various industries such as retail, healthcare, and automotive.

<div>Company Description 
About Avery Dennison 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. 
Job Description 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 

Qualifications 
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:<ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 

Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Senior Customer Service Officer

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
About Thermopatch
Headquartered in Almere, the Netherlands, Thermopatch is the global market leader in textile identification labels, decals, and transfers for workwear, sportswear, fashion, and promotional wear. Recently acquired by Avery Dennison, the company employs around 200 employees in Europe, located across 5 countries.
Avery Dennison is an equal opportunity employer
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via Requestaccomodation@eu.averydennison.com. 
Job Description 
Join our team in Saray and become our new Application Expert/Engineer!
We're looking for a proactive and experienced professional to take the lead on strategic product application projects. In this role, you will be the go-to expert for heat-applied label technology - including heat transfer, silicon, and woven labels. You will drive standardization, solve complex technical challenges, and ensure our global standards are seamlessly implemented at the local level.
Your work will be crucial in building strong relationships with commercial and operational leaders, ensuring our application strategies are perfectly aligned with our company's growth.
What You'll Do:<ul><li>
Be a technical leader for heat-applied labels, providing expertise and guidance across the organization.</li><li>
Solve problems by diagnosing technical developments and quality issues, and presenting your findings to stakeholders.</li><li>
Drive standards by creating and implementing global processes that support our customers proactively.</li><li>
Manage projects from start to finish, ensuring a smooth rollout and high visibility for our key programs.</li><li>
Develop and train local teams, building their skills and ensuring a consistent, high-quality service.</li><li>
Build relationships with vendors and internal teams to maximize productivity and align on strategic goals.</li></ul> 

Qualifications 
What We're Looking For:<ul><li>
You have a Bachelor&rsquo;s degree and at least 5 years of experience in engineering, research, or a related field.</li><li>
You are an expert communicator with strong verbal and written English skills.</li><li>
You have a proven track record of working effectively with cross-functional teams.</li><li>
You are an analytical problem-solver with excellent project management skills.</li><li>
Textile knowledge is a big plus!</li><li>
You are comfortable with a 50% travel requirement within T&uuml;rkiye and the surrounding region.</li></ul>
If you are a driven expert who thrives on innovation and problem-solving, we want to hear from you. Apply now and help us shape the future of our applications! 
Additional Information 
Who we are! - Our Story:
Each of us, Every day! Eight Values. One Team!
Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.
To find out more about all our employee resources groups globally as well as our Diversity, Equity &amp; Inclusion approach, please go to our Diversity and Inclusion pages in the About Us section of our website: https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html
At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)</div>

Application Expert / Engineer

Join Avery Dennison and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Avery Dennison

About Company

Senior Customer Service Officer

Application Expert / Engineer