Qureos Mentor

Avita Medical Americas

<div>Description:

AVITA Medical&reg; is a therapeutic acute wound care company focused on transforming how patients heal. We develop and deliver innovative technologies that harness the body&rsquo;s own healing capabilities to accelerate recovery and improve clinical outcomes.
Our flagship technology, RECELL&reg;, uses a patient&rsquo;s own skin to create Spray-On Skin&trade; at the point of care, enabling faster healing for patients with serious wounds, including burns and trauma. In the U.S., we also bring forward advanced wound care solutions such as Cohealyx&reg; and PermeaDerm&reg;, expanding our ability to support clinicians across the continuum of care.
At AVITA Medical, we are united by a shared purpose: to help patients heal faster - and to make a meaningful difference when it matters most.
Position Summary
The Senior Customer Operations Specialist &ndash; Contracts &amp; Pricing serves as the operational owner of specialized commercial processes that support revenue execution, pricing administration, contract implementation, international distributor operations, consignment administration, GPO reporting, rebate administration, and customer account management across AVITA Medical.
This senior-level individual contributor role requires advanced operational expertise, strong business acumen, independent judgment, and the ability to lead complex cross-functional initiatives with minimal supervision. The position is accountable for ensuring approved commercial terms, pricing structures, customer agreements, distributor operations, and consignment programs are accurately implemented, maintained, and executed across systems and departments.
Key Responsibilities<ul><li>
Manage customer order management, account inquiries, pricing requests, and fulfillment coordination, ensuring accurate execution and high levels of customer satisfaction.</li><li>
Coordinate with internal teams to resolve customer, order, and account issues, ensuring timely communication and resolution.</li><li>
Act as the primary escalation point for complex customer operations, pricing, and contract issues, providing guidance to team members and recommending solutions to management.</li><li>
Contracts &amp; Pricing Administration</li><li>
Lead the execution of enterprise pricing initiatives, including annual price increases, GPO pricing updates, contracted account pricing, hospital system pricing, distributor pricing, and account-specific pricing programs.</li><li>
Own the end-to-end implementation, maintenance, validation, and auditing of pricing updates across Salesforce, ERP, CRM, and related systems, ensuring pricing accuracy, data integrity, and alignment with approved commercial agreements.</li><li>
Serve as the primary business resource and decision-maker for pricing implementation, contract administration, account-specific pricing structures, GPO pricing, rebate administration, and related commercial operations processes.</li><li>
Independently evaluate pricing requests, contract requirements, account structures, operational impacts, and implementation risks to determine the appropriate course of action within established company policies and authorization guidelines.</li><li>
Lead cross-functional coordination with Corporate Accounts, Sales Operations, Finance, Legal, and Customer Operations to drive successful implementation of pricing initiatives, contract amendments, commercial programs, and account-specific requirements.</li><li>
Own contract administration activities, including execution tracking, renewal management, amendment coordination, documentation oversight, operational implementation, and ongoing compliance monitoring of approved agreements.</li><li>
Lead investigation and resolution of complex pricing, contract, rebate, and reporting issues that may impact revenue realization, customer experience, compliance, or operational performance.</li><li>
Own the creation, maintenance, reconciliation, and analysis of monthly and quarterly GPO, hospital system, rebate administration, and pricing reports to support operational execution and financial accuracy.</li><li>
Lead continuous improvement initiatives across pricing, contracts, reporting, and customer operations by identifying process gaps and implementing scalable solutions that improve accuracy, compliance, efficiency, and customer experience.</li></ul>
Customer Operations &amp; Commercial Support<ul><li>
Serve as the subject matter expert for contracts, pricing, and commercial processes, providing guidance to internal stakeholders and supporting execution of business initiatives.</li><li>
Manage customer accounts, order processing, and account-related inquiries, ensuring compliance with pricing, contract terms, and operational requirements.</li><li>
Lead resolution of customer complaints, product returns, replacements, and domestic and international Return Material Authorizations (RMAs) in accordance with company procedures and quality requirements.</li><li>
Own Customer Operations activities related to international distributor onboarding, operational support, and international RMA administration, serving as the primary operational contact for distributor-related matters.</li><li>
Own administration of consignment processes for customers operating under executed consignment agreements, including account setup, inventory tracking, reconciliation activities, documentation management, and issue resolution.</li><li>
Maintain accuracy, integrity, and audit readiness of customer, contract, and pricing data across Salesforce, ERP, CRM, and related systems.</li><li>
Partner cross-functionally to resolve operational issues and support execution of commercial initiatives.</li><li>
Develop and maintain SOPs, reports, training materials, and operational documentation; provide guidance to team members</li><li>
Support audits, compliance reviews, special projects, and evolving business initiatives as needed to support the continued growth and operational needs of the organization.</li></ul>
Requirements:

Education/Training<ul><li>
Associate or Bachelor&rsquo;s degree required.</li></ul>
Experience<ul><li>
Minimum of 5 years of progressive experience in customer service, customer operations, commercial operations, order management, contracts administration, pricing administration, or a related operational role.</li><li>
Experience in the medical device, biotechnology, pharmaceutical, healthcare, or other regulated industry strongly preferred.</li><li>
Demonstrated experience managing complex order, pricing, contract, account setup, reporting, or CRM workflows with cross-functional stakeholders.</li><li>
Experience with Salesforce CRM and ERP systems is required.</li><li>
Familiarity with Five(.com), Microsoft Dynamics, GPO pricing, rebate administration, consignment workflows, and healthcare customer account structures preferred.</li><li>
Strong Excel and Microsoft Office Suite skills.</li><li>
Special Knowledge/Skills</li><li>
Excellent written and verbal communication skills, including the ability to communicate clearly with Sales, Finance, Legal, Quality, Logistics, field teams, customers, and leadership.</li><li>
Collaborative, service-oriented mindset with a commitment to customer experience, compliance, quality, and operational excellence.</li><li>
Highly organized with strong attention to detail and accuracy.</li><li>
Strong problem-solving skills and a collaborative mindset.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li></ul>
AVITA Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
Your Physical Work Environment Will Require: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear, stand, walk and/or balance, use hands and fingers to type, handle, feel, grasp, push, and pull. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. The individual is frequently required to reach with hands and arms, and repetitive motion. The individual is occasionally required to stoop, kneel, or crouch. The individual may occasionally lift and/or move up to 25 pounds.
AVITA Medical is an E-Verify participant. AVITA Medical recognizes the role of information security in ensuring that users have access to the information they require to carry out their work in a secure manner. AVITA Medical is committed to protecting the security of its information and information systems. As such, each role within AVITA Medical must demonstrate the same commitment to information security.</div>

Senior Customer Operation Representative- Contracts & Pricing Specialist

<div>Description:

AVITA Medical&reg; is a therapeutic acute wound care company focused on transforming how patients heal. We develop and deliver innovative technologies that harness the body&rsquo;s own healing capabilities to accelerate recovery and improve clinical outcomes.
Our flagship technology, RECELL&reg;, uses a patient&rsquo;s own skin to create Spray-On Skin&trade; at the point of care, enabling faster healing for patients with serious wounds, including burns and trauma. In the U.S., we also bring forward advanced wound care solutions such as Cohealyx&reg; and PermeaDerm&reg;, expanding our ability to support clinicians across the continuum of care.
At AVITA Medical, we are united by a shared purpose: to help patients heal faster - and to make a meaningful difference when it matters most.
Location: Louisiana, Alabama, Georgia, Mississippi, or Tennessee (home-based)
Position Summary
The Medical Science Liaison (MSL) is a key contributor to the company&rsquo;s clinical and commercial development with responsibility for establishing, developing, and maintaining relationships with prominent experts in the therapeutic areas where AVITA Medical skin regeneration products are sold. This role works with customers, internal stakeholders, and outside vendors on clinical research in support of pre-market and post-market initiatives. Additionally, the MSL will provide the latest emerging data in response to healthcare professional inquiries, as well as interpret and translate dense clinical and scientific information into engaging, persuasive messages.
Key Responsibilities<ul><li>
Build Awareness of AVITA Medical skin regeneration products in key accounts across the acute wound division which includes burns and soft tissue reconstruction.</li><li>
Attendance at key conferences (burns, trauma, plastics) focusing on gathering competitive information as well as other information with implications for clinical development of AVITA Medical products.</li><li>
Proactively identifies and engages with upcoming and established key opinion leaders in the acute wound space.</li><li>
Promotion of conference abstract submission and content development in support of conference podium and poster presentations.</li><li>
Contributor to publication planning and journal manuscript submissions.</li><li>
Establish and maintain relationships with key opinion leaders to facilitate the execution of clinical studies.</li><li>
Engagement with heath care professionals and review of investigator-initiated research protocols and results.</li><li>
Support commercial team with translation of clinical and scientific information into marketing and education tools.</li><li>
Assist with the review and approval of customer facing materials.</li><li><ul><li>Provide sales training and field activity support as needed (customer meetings, device training, and case coverage).</li></ul></li><li>
Assist with development of company sponsored clinical study protocols in alignment with demonstration of key product benefits as well as pre-clinical studies.</li><li>
Responsible for customer inquiries and network for peer-to-peer communication.</li><li>
Support the translation of VOC into medically relevant product design specifications as well as usability testing.</li><li>
Stay abreast of current scientific trends, opinions of company data, and competitor products.</li><li>
Drive departmental project prioritization, time and workload management activities.</li></ul>
Requirements:
<ul><li>Advanced degree in medical field, life sciences, or public health preferred.</li><li>
2+ years in clinical education, clinical research, MSL, or medical affairs position.</li><li>
Medical writing (study protocols, abstracts, posters, and manuscripts).</li><li>
Experience in management of acute wounds (burn injuries/soft tissue injuries) preferred.</li><li>
Up to 50% of travel time may be required.</li></ul>
Special Knowledge/Skills<ul><li>
Understanding of clinical research and GCP.</li><li>
Familiarity with skin cell biology and pre-clinical models of wound healing.</li><li>
Excellent written and oral communication skills.</li><li>
Advanced knowledge of Microsoft word, PowerPoint, and Excel.</li><li>
Knowledge of aseptic techniques, bloodborne pathogens, and operating room etiquette.</li><li>
Ability to work independently and as a member of a team.</li><li>
Capable of managing multiple projects simultaneously.</li></ul>
EEOC: AVITA Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.
Your Physical Work Environment Will Require: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear, stand, walk and/or balance, use hands and fingers to type, handle, feel, grasp, push, and pull. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. The individual is frequently required to reach with hands and arms, and repetitive motion. The individual is occasionally required to stoop, kneel, or crouch. The individual may occasionally lift and/or move up to 25 pounds. Employees must demonstrate competency to observe universal precautions for infection control from blood borne pathogens and infectious diseases as required to protect from human blood and certain human body fluids. PPE would include but not limited to gloves, gowns/ aprons, masks/respirators. Respiratory Protection Program (RPP) designated positions will be subject to the federal respiratory protection standard as per 29 CFR 1910.134 requiring medical clearance and a passing Fit test to don a respirator. Additionally, as per the same regulation, facial hair affecting the seal on a tight-fitting negative pressure respirator is not allowable for Respiratory Protection Program (RPP) designated positions.
AVITA Medical is an E-Verify participant. AVITA Medical recognizes the role of information security in ensuring that users have access to the information they require to carry out their work in a secure manner. AVITA Medical is committed to protecting the security of its information and information systems. As such, each role within AVITA Medical must demonstrate the same commitment to information security.</div>

Medical Science Liaison – South Central

<div>Description:

AVITA Medical&reg; is a therapeutic acute wound care company focused on transforming how patients heal. We develop and deliver innovative technologies that harness the body&rsquo;s own healing capabilities to accelerate recovery and improve clinical outcomes.
Our flagship technology, RECELL&reg;, uses a patient&rsquo;s own skin to create Spray-On Skin&trade; at the point of care, enabling faster healing for patients with serious wounds, including burns and trauma. In the U.S., we also bring forward advanced wound care solutions such as Cohealyx&reg; and PermeaDerm&reg;, expanding our ability to support clinicians across the continuum of care.
At AVITA Medical, we are united by a shared purpose: to help patients heal faster - and to make a meaningful difference when it matters most.
Position Summary:
The Clinical Training Specialist (CTS) is responsible for driving utilization of AVITA products through education and by serving in an advisory role to our clinical customers regarding AVITA formularies, protocols, policies and procedures. This will include implementation of internal and external educational programs designed to advance the medical, clinical, scientific, and economic understanding of therapies or indications aligned with the company&rsquo;s interests. This role will work closely with Sales, Marketing and Medical Affairs to identify and assist in development of clinical educational resources to support key AVITA accounts.
Key Responsibilities:<ul><li>
Be the customer&rsquo;s clinical expert related to the RECELL System including indications, device set-up and skin processing, dressing changes, and related aftercare through hands on training sessions, surgical case support and dressing change support.</li><li>
Clinically support and train on future devices and products as developed.</li><li>
Professionally represent AVITA in the field ensuring high levels of visibility and customer satisfaction.</li><li>
Supports cases outside of assigned territories, on an as needed basis.</li><li>
Be an integral part of the AVITA team, working closely with Sales, Marketing and Medical Affairs to identify, report, and advise on customer needs, product performance and potential sales opportunities.</li><li>
Execute clinical education programs for priority/target accounts that promote knowledge, increase product utilization and increase account revenue.</li><li>
Acts as a liaison with key physicians and nurses regarding clinical needs, patient management direction, and effectiveness of products.</li><li>
Act as a field resource to the Marketing Department during product development, new product introductions, and product promotions.</li><li>
Actively participates in national, regional, and local conferences to increase company visibility and credibility.</li><li>
Meets quarterly with CTS Director to review clinical performance, target account progress, and competitive landscape.</li><li>
Operates within defined budgets and strictly in accordance with corporate policies and procedures.</li><li>
Performs administrative duties as defined by management, e.g., SalesForce, Insperity, Concur.</li></ul>
Requirements:
<ul><li>BS, NP, PA, RN/BSN, RN/MSN or other relevant degrees or certifications, with active license and in good standing.</li><li>
Must be able to be vendor credentialed for all hospital burn &amp; trauma centers, including Parallon and HealthTrust Verified Professionals.</li><li>
Acute burn care experience required with hands on bedside clinical burn unit experience and/or medical device industry experience a plus.</li><li>
Demonstrated experience in managing projects effectively from start to completion.</li><li>
First-hand experience in working with customers, opinion leaders, operating room staff as well as broad exposure to the healthcare industry a plus.</li><li>
Ability to travel extensively (approx. 60-70%) is needed within the assigned territory, including weekly overnights via air and/or vehicle travel.</li><li>
Ability to cover accounts outside of assigned territory on an as needed basis to assure seamless customer support.</li><li>
Previous experience with education and training in a clinical setting.</li><li>
A clinical skill set that includes drive and self-motivation, strong interpersonal and communication skills, the ability to plan, organize, close and deliver, and the capacity to work autonomously.</li><li>
Excellent interpersonal skills, interfacing with multiple constituencies including burn surgeons, operating room staff, burn/trauma/ICU nurses and sales staff to effectively build relationships with external customers and internal team members.</li><li>
Entrepreneurial spirit with a competitive drive, and a work ethic conducive to success.</li><li>
Initiative and follow-through on tasks, collaborative across cross functional teams, and ability to extend past the expressed Clinical Training Specialist requirements, as needed.</li></ul>
Competencies Required:<ul><li>
Continuously work to improve own performance by pursuing opportunities for learning and obtaining feedback on own performance.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to communicate product and product related clinical information and evidence clearly and concisely.</li><li>
Ability to listen effectively and communicate in formal and informal settings using written and verbal methods.</li><li>
Able to maintain positive and cooperative communications and collaboration with all levels of employees, customers, and contractors.</li><li>
Cross functional ability in working with teams and leading initiatives.</li><li>
Build and maintain relationships with colleagues through idea sharing, clinical recommendations and demonstrating leadership through self-motivation and initiative.</li><li>
Ability to listen, identify key issues, and use sound judgment, form innovative solutions and responses.</li><li>
Demonstrate sound judgment and decision-making capability by identifying problems and creating solutions to overcome them.</li><li>
Able to manage multiple projects and assess project priorities, create detailed action plans, organize and schedule meetings and tasks effectively.</li><li>
Prioritizes time towards Priority/Target accounts as identified by RTS &amp; Sales Director - High Opportunity, High Volume or High Profile.</li><li>
Plan and implement growth strategies within focused accounts in partnership with Sales Management.</li><li>
Personable, self-motivated professional who contributes high energy and focus.</li><li>
Result outcome orientated through clinical processes which move customers to act expeditiously.</li><li>
Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, AVITA policies, operating procedures, processes, and task assignments.</li><li>
Performs all job duties in a professional and ethical manner.</li><li>
Plan and carry out tasks without detailed instructions and prepare for problems or opportunities in advance by taking ownership of situations and being proactive in approach.</li><li>
Maintains high level of clinical, market, and competitive product knowledge.</li></ul>
EEOC: AVITA Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.
Your Physical Work Environment Will Require: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear, stand, walk and/or balance, use hands and fingers to type, handle, feel, grasp, push, and pull. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. The individual is frequently required to reach with hands and arms, and repetitive motion. The individual is occasionally required to stoop, kneel, or crouch. The individual may occasionally lift and/or move up to 40 pounds. Employees must demonstrate competency to observe universal precautions for infection control from blood borne pathogens and infectious diseases as required to protect from human blood and certain human body fluids. PPE would include but not limited to gloves, gowns/ aprons, masks/respirators. Respiratory Protection Program (RPP) designated positions will be subject to the federal respiratory protection standard as per 29 CFR 1910.134 requiring medical clearance and a passing Fit test to don a respirator. Additionally, as per the same regulation, facial hair affecting the seal on a tight-fitting negative pressure respirator is not allowable for Respiratory Protection Program (RPP) designated positions.
AVITA Medical is an E-Verify participant. AVITA Medical recognizes the role of information security in ensuring that users have access to the information they require to carry out their work in a secure manner. AVITA Medical is committed to protecting the security of its information and information systems. As such, each role within AVITA Medical must demonstrate the same commitment to information security.</div>

Clinical Training Specialist - New Orleans

Join Avita Medical Americas and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Avita Medical Americas

About Company

Senior Customer Operation Representative- Contracts & Pricing Specialist

Medical Science Liaison – South Central

Clinical Training Specialist - New Orleans