Qureos Mentor

AVIVE

<div><p><b>About Avive:</b></p>
<p>
Avive Solutions, Inc. (https://avive.life) is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.</p>
<p>
Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced &ndash; yet still accessible &ndash; hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.</p>
<p>
Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E</p>
<p>
Learn more about working at Avive: https://avive.life/careers/</p><p><br>
<b>
About the Role:</b></p>
<p>
We are seeking a Manager, Technical Support to lead and elevate our technical support operations across our connected hardware and software platform. This role will own complex troubleshooting, support workflows, and the scalability of our support organization.</p>
<p>
This is a critical, player-coach role within our Customer Experience team. You&rsquo;ll actively engage in technical issues while guiding day-to-day technical execution across the team. You will ensure we meet (and exceed) service SLAs, build scalable processes and infrastructure, and develop systems that better serve our customers&mdash;including a robust Help Center and knowledge base strategy. You will partner cross-functionally with Engineering, Product, Quality, Sales, Finance, Marketing, and Business Systems to improve system reliability and the overall customer experience.</p>
<h3 class="jobSectionHeader"><b>
What you'll do:</b></h3><div>
<p><b>
Team Leadership &amp; Execution</b></p>
</div>
<ul><li>Lead onboarding, training, and ongoing development of Technical Support team members</li>
<li>Coach the team to deliver high-quality technical support across Level 1&ndash;3 inquiries</li>
<li>Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team</li>
<li>Guide day-to-day execution, ensuring issues are handled efficiently based on complexity</li>
</ul><div><div><b>Technical Support Operations</b></div>
</div><ul><li>Oversee daily support across phone, email, and chat channels, with a strong emphasis on a phone-first support model</li>
<li>Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation</li>
<li>Act as a hands-on leader, stepping in during peak times and complex situations</li>
<li>Drive effective troubleshooting across hardware, software, and system-related issues</li>
<li>Own and optimize case management workflows to improve resolution speed and consistency</li>
</ul><div><b>Service Levels &amp; Performance</b></div>
<ul><li>Define and manage support KPIs and SLAs (response time, resolution time, CSAT, backlog health)<br>
Track team performance and drive accountability against service targets<br>
Support high-impact customer issues and ensure consistent communication and resolution</li>
</ul><div><b>Process &amp; Cross-Functional Collaboration</b></div>
<ul><li>Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability</li>
<li>Build and manage Help Center and knowledge base content to improve self-service and internal support</li>
<li>Collaborate with Finance, Business Operations, and Marketing to improve end-to-end customer experience</li>
<li>Identify trends and provide feedback to drive product and process improvements</li>
</ul><div><b>Reporting &amp; Continuous Improvement</b></div>
<ul><li>Analyze support metrics to identify gaps and improve performance</li>
<li>Forecast staffing needs and ensure proper coverage across channels</li>
<li>Continuously refine processes, tools, and documentation to improve efficiency and scale</li>
<li>Support outbound follow-up as needed (e.g., onboarding reminders, unresolved tickets)</li>
<li>Ensure operational tasks and back-office support duties are completed within required timeframes</li>
<li>Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience</li>
</ul><h3 class="jobSectionHeader"><b>Who you are:</b></h3><ul>
<li>6&ndash;10 years of experience in technical support or support engineering</li>
<li>3+ years leading teams in a hardware + software environment</li>
<li>Strong hands-on troubleshooting across devices, systems, and integrations</li>
<li>Experience in a phone-first support environment with real-time coaching</li>
<li>Proven ability to build and scale support processes, workflows, and infrastructure</li>
<li>Experience with tools like Zendesk, Salesforce, and Jira</li>
<li>Strong understanding of case management, escalations, and SLA-driven support</li>
<li>Experience building and maintaining Help Center / knowledge base content</li>
<li>Ability to partner cross-functionally with Engineering, Product, and Business Systems</li>
<li>Analytical mindset with a focus on improving performance through data</li>
</ul><h3 class="jobSectionHeader"><b>Bonus Points For:</b></h3><ul>
<li>Experience supporting connected devices, hardware, IoT or mission-critical systems</li>
<li>Background building or scaling a technical support organization in a high-growth environment</li>
<li>Experience developing Help Center / knowledge base strategy and content</li>
<li>Familiarity with ERP and billing systems (e.g., NetSuite, Zoho Billing)</li>
<li>Experience working cross-functionally with Engineering and Product to resolve systemic issues</li>
<li>Strong analytical background with experience using support metrics to drive improvements</li>
</ul><div><b>Equal Employment Opportunity</b></div>
<div>It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.</div>
<div></div>
<div><i>Anticipated starting salary: $120,000 - $135,000</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Manager, Technical Support

<div><div><b>About Avive:</b></div>
<div></div>
<div>Avive Solutions, Inc. (https://avive.life) is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.</div>
<div></div>
<div>Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced &ndash; yet still accessible &ndash; hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.</div>
<div></div>
<div>Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E</div>
<div></div>
<div>Learn more about working at Avive: https://avive.life/careers/</div>
<div></div>
<div><b>About the Role:</b></div>
<div></div>
<div>We are seeking a full-time Community Programs Specialist to drive growth within a defined territory by identifying, qualifying, and closing new business opportunities across multiple community oriented sales verticals. This mission-critical role requires a motivated, experienced self-starter with a proven track record in outside sales&mdash;someone who thrives on building relationships, solving problems, and making a meaningful impact from day one on the job.</div>
<div></div>
<div>As one of the first points of contact for our company, you will engage directly with prospective customers through outbound calls, emails, in-person visits, and product demonstrations. Success in this role requires a strong mix of territory management, technical aptitude, and interpersonal excellence. You&rsquo;ll need to be curious, coachable, and resilient&mdash;someone who can quickly learn our solutions, navigate objections with empathy, and communicate our mission with clarity and conviction.</div>
<div></div>
<div>If you're passionate about community health and safety, confident in your ability to develop strategic relationships, and energized by the opportunity to help save lives through innovative products and services, we&rsquo;d love to hear from you.</div><br>
<div></div>
<div></div>
<ul><li><i>Only candidates residing in Ohio will be considered.
</i></li></ul><h3 class="jobSectionHeader"><b>What You'll Do:</b></h3><ul>
<li><b>Independently manage a defined geographic territory</b>, building and maintaining a robust sales pipeline by identifying and qualifying new public sector and institutional clients&mdash;including law enforcement, fire/EMS, educational institutions, and municipal organizations.</li>
<li><b>Proactively engage key decision-makers</b> through a combination of in-person visits, outbound calls, emails, and strategic outreach, tailoring messaging and solutions to client-specific needs and pain points.</li>
<li><b>Conduct high-impact product demonstrations and presentations</b>, effectively showcasing both physical and SaaS-based emergency response and safety solutions, and articulating their value in alignment with client goals.</li>
<li><b>Develop deep product and technical expertise</b>, staying current on evolving solutions, use cases, and industry best practices in order to serve as a consultative advisor to prospects and clients.</li>
<li><b>Leverage sales tools and CRM platforms</b> (e.g., Salesforce, SharePoint, Google Workspace, Microsoft Office) to organize activities, document interactions, manage pipeline stages, and drive performance metrics.</li>
<li><b>Travel regularly within your assigned territory (approx. 30%)</b> to build strong client relationships, conduct on-site visits, attend demonstrations, and close deals in-person when appropriate.</li>
<li><b>Bring curiosity, resilience, and a solution-focused mindset</b> to every stage of the sales cycle&mdash;navigating objections, identifying alternative paths forward, and continually improving your approach through feedback and learning.</li>
<li><b>Foster trust and long-term partnerships</b> across a range of key customers and stakeholders, adapting communication styles to diverse audiences and organizational structures.</li>
<li><b>Contribute to a mission-driven culture</b>, embodying a passion for saving lives and a desire to make a meaningful impact through life-saving products and services.</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Experience:</b></h3><ul>
<li><b>Proven Sales Success:</b> Multiple years of demonstrated success in outside sales, specifically selling emergency response, safety, medical equipment, or related products and services to public sector clients&mdash;such as law enforcement, fire departments, EMS, educational institutions, and municipal organizations.</li>
<li><b>Territory Management:</b> Extensive experience owning and managing a geographic territory, independently building a high-performing pipeline, engaging key decision-makers, and developing strategic relationships.</li>
<li><b>Presentation &amp; Product Expertise:</b> Skilled in delivering impactful in-person product demos and sales presentations across both SaaS and physical product solutions.</li>
<li><b>Technical Aptitude:</b> Proven ability to quickly develop deep technical expertise and master innovative products and solutions.</li>
<li><b>Tool Proficiency:</b> Proficient in sales and productivity tools including Microsoft Office, PowerPoint, SharePoint, Salesforce, and Google Workspace.</li>
<li><b>Interpersonal Strengths:</b> Exceptional communication and interpersonal skills, with strong organizational and leadership abilities. Brings a proactive, solution-focused mindset, and maintains a positive, patient, and collaborative approach.</li>
</ul><h3 class="jobSectionHeader"><b>Bonus Points For:</b></h3><ul>
<li><b>Curious &amp; Coachable:</b> Eager to learn and grow. Open to exploring new tools, systems, and best practices that can help the team continuously improve and adapt.</li>
<li><b>Flexible &amp; Patient:</b> Comfortable with change and ambiguity. Understands that in a dynamic, fast-growing company, processes and reports may evolve&mdash;and embraces that evolution.</li>
<li><b>Relationship-Driven Problem Solver:</b> A strong active listener who excels at building trust, navigating objections with empathy, and finding creative, practical solutions to challenges.</li>
<li><b>Mission-Driven:</b> Deeply passionate about our mission to save lives and make a meaningful impact in public safety.</li>
<li><b>Firsthand Public Safety Experience:</b> Brings direct experience working or volunteering as a public safety professional or first responder, including law enforcement, EMS, fire service, or 911 telecommunications.</li>
</ul><div><b>Equal Employment Opportunity</b></div>
<div>It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.</div>
<div></div>
<div>NOTE: This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.</div>
<div></div>
<div><i>Anticipated OTE: $200,000</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Community Programs Specialist (Ohio - Outside Sales)

<div><div><b>About Avive:</b></div>
<div></div>
<div>Avive Solutions, Inc. (https://avive.life) is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.</div>
<div></div>
<div>Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced &ndash; yet still accessible &ndash; hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.</div>
<div></div>
<div>Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E</div>
<div></div>
<div>Learn more about working at Avive: https://avive.life/careers/</div>
<div></div>
<div><b>About the Role:</b></div>
<div></div>
<div>We are seeking a full-time Community Programs Specialist to drive growth within a defined territory by identifying, qualifying, and closing new business opportunities across multiple community oriented sales verticals. This mission-critical role requires a motivated, experienced self-starter with a proven track record in outside sales&mdash;someone who thrives on building relationships, solving problems, and making a meaningful impact from day one on the job.</div>
<div></div>
<div>As one of the first points of contact for our company, you will engage directly with prospective customers through outbound calls, emails, in-person visits, and product demonstrations. Success in this role requires a strong mix of territory management, technical aptitude, and interpersonal excellence. You&rsquo;ll need to be curious, coachable, and resilient&mdash;someone who can quickly learn our solutions, navigate objections with empathy, and communicate our mission with clarity and conviction.</div>
<div></div>
<div>If you're passionate about community health and safety, confident in your ability to develop strategic relationships, and energized by the opportunity to help save lives through innovative products and services, we&rsquo;d love to hear from you.</div><br>
<div></div>
<div></div>
<ul><li><i>Only candidates residing in Indiana or Illinois will be considered.
</i></li></ul><h3 class="jobSectionHeader"><b>What You'll Do:</b></h3><ul>
<li><b>Independently manage a defined geographic territory</b>, building and maintaining a robust sales pipeline by identifying and qualifying new public sector and institutional clients&mdash;including law enforcement, fire/EMS, educational institutions, and municipal organizations.</li>
<li><b>Proactively engage key decision-makers</b> through a combination of in-person visits, outbound calls, emails, and strategic outreach, tailoring messaging and solutions to client-specific needs and pain points.</li>
<li><b>Conduct high-impact product demonstrations and presentations</b>, effectively showcasing both physical and SaaS-based emergency response and safety solutions, and articulating their value in alignment with client goals.</li>
<li><b>Develop deep product and technical expertise</b>, staying current on evolving solutions, use cases, and industry best practices in order to serve as a consultative advisor to prospects and clients.</li>
<li><b>Leverage sales tools and CRM platforms</b> (e.g., Salesforce, SharePoint, Google Workspace, Microsoft Office) to organize activities, document interactions, manage pipeline stages, and drive performance metrics.</li>
<li><b>Travel regularly within your assigned territory (approx. 30%)</b> to build strong client relationships, conduct on-site visits, attend demonstrations, and close deals in-person when appropriate.</li>
<li><b>Bring curiosity, resilience, and a solution-focused mindset</b> to every stage of the sales cycle&mdash;navigating objections, identifying alternative paths forward, and continually improving your approach through feedback and learning.</li>
<li><b>Foster trust and long-term partnerships</b> across a range of key customers and stakeholders, adapting communication styles to diverse audiences and organizational structures.</li>
<li><b>Contribute to a mission-driven culture</b>, embodying a passion for saving lives and a desire to make a meaningful impact through life-saving products and services.</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Experience:</b></h3><ul>
<li><b>Proven Sales Success:</b> Multiple years of demonstrated success in outside sales, specifically selling emergency response, safety, medical equipment, or related products and services to public sector clients&mdash;such as law enforcement, fire departments, EMS, educational institutions, and municipal organizations.</li>
<li><b>Territory Management:</b> Extensive experience owning and managing a geographic territory, independently building a high-performing pipeline, engaging key decision-makers, and developing strategic relationships.</li>
<li><b>Presentation &amp; Product Expertise:</b> Skilled in delivering impactful in-person product demos and sales presentations across both SaaS and physical product solutions.</li>
<li><b>Technical Aptitude:</b> Proven ability to quickly develop deep technical expertise and master innovative products and solutions.</li>
<li><b>Tool Proficiency:</b> Proficient in sales and productivity tools including Microsoft Office, PowerPoint, SharePoint, Salesforce, and Google Workspace.</li>
<li><b>Interpersonal Strengths:</b> Exceptional communication and interpersonal skills, with strong organizational and leadership abilities. Brings a proactive, solution-focused mindset, and maintains a positive, patient, and collaborative approach.</li>
</ul><h3 class="jobSectionHeader"><b>Bonus Points For:</b></h3><ul>
<li><b>Curious &amp; Coachable:</b> Eager to learn and grow. Open to exploring new tools, systems, and best practices that can help the team continuously improve and adapt.</li>
<li><b>Flexible &amp; Patient:</b> Comfortable with change and ambiguity. Understands that in a dynamic, fast-growing company, processes and reports may evolve&mdash;and embraces that evolution.</li>
<li><b>Relationship-Driven Problem Solver:</b> A strong active listener who excels at building trust, navigating objections with empathy, and finding creative, practical solutions to challenges.</li>
<li><b>Mission-Driven:</b> Deeply passionate about our mission to save lives and make a meaningful impact in public safety.</li>
<li><b>Firsthand Public Safety Experience:</b> Brings direct experience working or volunteering as a public safety professional or first responder, including law enforcement, EMS, fire service, or 911 telecommunications.</li>
</ul><div><b>Equal Employment Opportunity</b></div>
<div>It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.</div>
<div></div>
<div>NOTE: This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.</div>
<div></div>
<div><i>Anticipated OTE: $200,000</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Community Programs Specialist (Indiana/Illinois - Outside Sales)

Join AVIVE and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AVIVE

About Company

Manager, Technical Support

Community Programs Specialist (Ohio - Outside Sales)

Community Programs Specialist (Indiana/Illinois - Outside Sales)