Qureos Mentor

Avolta

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 Purpose
 
 
 
 Responsible for managing all stores operations including the store team in order to achieve financial and branding objectives. consistent with the short- and long-term interests of the company, its employees and its customers, and ensuring the highest level of customer service possible.
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 Operations
 
 
 
 &sect;
 
 Responsible for managing the shops in the Terminal
 
 within an operation, consistent with the short- and long-term interests of the company, its employees and its customers, and
 
 ensuring the highest level of customer service
 
 possible.
 
 
 &sect;
 
 Ensure that daily sales are being tracked
 
 by the Shift Leader&rsquo;s and Sales Associates. Analyze if any issue in the Terminal / Shop might be affecting the daily sales, and take corrective actions if needed.
 
 
 &sect;
 
 Review Sales of last week / month by shop, category and brand
 
 , compared to the previous month, year and budget. Analyze if any issue in the Terminal / Shop might be affecting the weekly sales, and
 
 take corrective actions
 
 if needed.
 
 
 &sect;
 
 Review that all Company Policies have been communicated
 
 to the staff, and that the Shift Leaders have been trained to apply them in the Terminal / Shop.
 
 
 &sect;
 
 Organize and lead the Weekly Meeting
 
 with all the Shift Supervisors, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.)
 
 
 &sect;
 
 Review the weekly list of replenishment
 
 and coordinate with the Stock Manager actions to minimize the risk of OOS and expired items situations.
 
 
 &sect;
 
 Coordinate with Marketing
 
 the implementation of all the POS materials.
 
 
 &sect;Review
 
 the Store&rsquo;s progress
 
 on a monthly basis with the Airport General Manager.
 
 
 &sect;Ensure that the store is in
 
 compliance
 
 with all Airport, State and Federal employment laws
 
 
 &sect;
 
 Review the Cycle Counting plan
 
 , and ensure that the staff and the area to be counted are ready for the Cycle Counting.
 
 
 &sect;
 
 Review the Full Inventory plan
 
 defined by the ARM, and ensure that the staff and the areas to be counted are ready for the Counting.
 
 
 
 
 
 
 People
 
 
 
 &sect;
 
 Accountable
 
 for identifying and ensuring proper training for staff is being implemented in conjunction with HR.
 
 
 &sect;Together with HR, hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff
 
 
 
 
 
 
 Finance
 
 
 
 &sect;
 
 Accountable
 
 for ensuring the achievements of sales, stock and targets.
 
 
 &sect;Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals
 
 
 
 
 
 
 Customer
 
 
 
 &sect;
 
 Promote Avolta
 
 as a brand inside shops and ensure that a high standard of customer service is implemented
 
 
 
 
 
 
 
 
 
 Experience Required
 
 
 
 
 Essential:
 
 Duty free/retail experience with at least 5 years at management level / Supervisory role
 
 
 
 Desirable:
 
 Knowledge of the Group procedures
 
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Shop Manager

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Avolta

About Company

Shop Manager