Urwah Admin

AW Rostamani

<p></p>A<br><div></div>W<br><div></div> <br><div><div>Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.
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<div>ded by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.
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<div>ted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.
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<div> more information, visit www.awrostamani.com .
AW</div></div>R<br><div><div> Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.
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<div>ted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group&rsquo;s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.
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Sales Executive

<div><p><b>Job Purpose:
</b><br>
To carry out effective and efficient repair and maintenance of motorcycles in accordance with manufacturer standards, ensuring customer satisfaction and workshop productivity
</p><p><b>Key Responsibilities:
</b></p><ul><li><p>Perform diagnostics, repairs, and maintenance on motorcycles as per manufacturer guidelines
</p></li><li><p>Conduct thorough inspections and identify faults accurately
</p></li><li><p>Ensure quality and safety standards are met in all repair activities
</p></li><li><p>Maintain a clean and organised workspace
</p></li><li><p>Collaborate with workshop and service teams to ensure timely job completion
</p></li></ul><p><b>Qualifications &amp; Experience:
</b></p><ul><li><p>Technical Diploma or equivalent certification
</p></li><li><p>Minimum 2 years&rsquo; experience as a Motorcycle Technician in (Yamaha, Kawasaki, BMW, Can-Am and etc,)
</p></li><li><p>Strong mechanical and diagnostic skills
</p></li><li><p>Attention to detail and a passion for motorcycles
</p></li></ul><p><b>Language
</b></p><ul><li><p>Any</p></li></ul></div>
<br><div></div>
<br><div></div>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>
<br><div><div>AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.<br>
</div><div></div><br>
<div>Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group&rsquo;s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>

Motorcycle Technician

<p></p><div><div><ul><li><p>Generate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations
 </p></li><li><p>Generate inflow from sales and aftersales repair order (Nissan, Infiniti, Renault, Autotrust and NXT) by delivering quality appointment and monitoring the daily targets and KPI for the team Ensuring meeting the SLAs and KPI&rsquo;s including leads to walk-in, conversion to appointments and Repair order creation
 </p></li><li><p>Ensure meeting the deadline of the surveys as per the business SLAs, ensure data is received fresh and on time and communicate with the team in case of delays or data discrepancy Prepare the survey reports along with business excellence
 </p></li><li><p>Ensure all daily tasks are handled on time including web leads, emails, other requests from customer across the various customer touchpoints Ensure abandoned rate doesn&rsquo;t cross the target and all calls are answered within the service level
 </p></li><li><p>Generate appointments for the Nissan, Infiniti, Renault, Autotrust Sales and Aftersales functions and ensure that quality of appointments and professionalism on call is maintained
 </p></li><li><p>Ensure application of proper quality standards and brand specific guidelines to generate customer appointment and impact revenue and conversions
 </p></li><li><p>Maintain customer retention within the company by delivering proper customer service with professional behaviour and accurate information
 </p></li><li><p>Support the contact center with handling agent queries and immediate support to agents when required
 </p></li><li><p>Build rapport with internal stakeholders to increase overall customer retention and customer lifetime value
 </p></li><li><p>Support the team to provide superior experience via phones, e-mails as a receiver and caller
 </p></li><li><p>Ensure satisfaction of all inquiries, inbound/outbound contact from customers in a manner that matches effort to customer requirements and company value
 </p></li><li><p>Assist management with daily operation of the Contact Center to include development, implementation of staffing, training, scheduling, and reward/recognition programs
 </p></li><li><p>Provide attendance analysis of staff productivity and effectiveness
 </p></li><li><p>Ensure completion of weekly evaluation with quality team to work on recommendations and resolve any challenges faced over the call
 </p></li><li><p>Ensure completion of assigned training on time and attend trainings as assigned by the contact center manager
 </p></li><li><p>Support with the training of the new joiners and ensure job shadowing as requested by management
 </p></li><li><p>Ensure complete adherence to company policies and floor instructions
 </p></li><li><p>Display time flexibility towards shifts as per work floor requirements
 </p></li><li><p>Assure agents adhere to the Shifts, Punctuality, and attendance
 </p></li><li><p>Design &amp; implement a monthly performance tracking scheme to evaluate team performance during the month
 </p></li><li><p>Design an incentive plan which awards top performers
 </p></li><li><p>Set up quizzing structure to be included in the monthly performance
 </p></li><li><p>Understands fully the management vision, communicate it to the team members and ensure meeting it
 </p></li><li><p>Make recommendations for open positions in the contact center
 </p></li><li><p>Ensure AW Rostamani procedures are followed correctly
 </p></li><li><p>Analysis of traffic volume on continuous basis Make recommendations if more staff is required or if change of process will assist in meeting Service Level Agreements (SLA&rsquo;s)
 </p></li><li><p>Participate in coaching, reviews, and training assessments of shift personnel in conjunction with department managers
 </p></li><li><p>Work closely with management to achieve team and department goals
</p></li></ul><p><b>Educational Qualification
 </b></p><ul><li><p>Bachelor&rsquo;s Degree with 5 - 7 years customer service experience
</p></li></ul><p><b>Work Experience:
 </b></p><ul><li><p>At least 1-2 years supervisory experience required
</p></li></ul><p><b>Competencies:
 </b></p><ul><li><p>Good interpersonal and communication skills, written &amp; spoken
</p></li><li><p>Advanced Skills in MS Outlook, Word, PowerPoint and Excel required
</p></li><li><p>Excellent leadership skills
</p></li><li><p>Solid Contact Centre Training, development skills and knowledge
</p></li></ul><p><b>Languages:
 </b></p><ul><li><p>Good written and verbal communication skills in English</p></li></ul></div></div><br><div></div><br><div></div><br><div></div><br><div></div>

Digital Contact Center Supervisor

<p></p><div><div><div><b>Customer Appointment Generation </b>:
</div><p>&middot; Generate high-quality appointments for Sales and Aftersales functions
</p><p>&middot; Ensure the quality and professionalism of appointments and calls are maintained
</p><p>&middot; Meet and exceed qualitative and revenue-generating KPIs<br>
</p><p></p><div><b>Customer Retention &amp; Satisfaction </b>:
</div><p>&middot; Build a rapport with customers to increase customer retention and lifetime value
</p><p>&middot; Resolve customer queries promptly to enhance satisfaction and improve company relationships
</p><p>&middot; Follow customer connect protocols to provide a seamless experience throughout the customer journey<br>
</p><p></p><div><b>Customer Communication </b>:
</div><p>&middot; Support customers via phone, email, and other channels, ensuring excellent customer service
</p><p>&middot; Apply effective communication techniques to handle transfers, call backs, holds, interruptions, and unintentional disconnects
</p><p>&middot; Use active listening and questioning skills to support productive telephone communication
</p><p>&middot; Ensure proper communication etiquette in all customer interactions<br>
</p><p></p><div><b>Dealing with Challenging Situations </b>:
</div><p>&middot; Effectively manage job stress and handle difficult customers or angry callers
</p><p>&middot; Apply appropriate actions to control communications and maintain professionalism<br>
</p><p></p><div><b>Team Collaboration &amp; Development </b>:
</div><p>&middot; Collaborate with team leaders to identify opportunities for improvement
</p><p>&middot; Participate in weekly evaluations with the supervisor and quality team to address challenges and implement recommendations
</p><p>&middot; Display ownership of additional tasks and responsibilities as required<br>
</p><div></div><div><b>Training &amp; Compliance </b>:
</div><p>&middot; Complete assigned training on time and attend training sessions as required
</p><p>&middot; Ensure full adherence to company policies and procedures
</p><p>&middot; Display time flexibility and work within floor shift requirements<br>
</p><div></div><div><b>Performance &amp; Accountability </b>:
</div><p>&middot; Meet required SLAs and KPIs to ensure success in assigned duties
</p><p>&middot; Ensure completion of daily, weekly, and monthly performance evaluations as part of the ongoing development<br>
</p><p></p><p><b>Educational Qualification
</b></p><p>&middot; &middot; Bachelor&rsquo;s Degree or equivalent in a related field
</p><p><b>Work Experience
</b></p><p>&middot; &middot; A maximum of 1 year of customer service experience in a contact center environment
</p><p><b>Competencies
</b></p><p>&middot; &middot; Dual language proficiency (spoken and written)
</p><p>&middot; &middot; Excellent communication skills, both written and spoken
</p><p>&middot; &middot; Advanced proficiency with Microsoft Office
</p><p>&middot; Ability to handle stressful situations and maintain a positive attitude
</p><p>&middot; Strong teamwork, problem-solving, and interpersonal skills
</p><p>&middot; Ability to multitask and manage time effectively<br>
</p><p></p><p><b>Languages
</b></p><p>&middot; &middot; English, Arabic are required</p></div></div><p></p><br><div></div><br><div></div><br><div></div><br><div></div>

Customer Success Executive

<div><div><p>&middot; Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles
</p><p>&middot; Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement
</p><p>&middot; Organizing &amp; Training drivers frequently to increase driver productivity
</p><p>&middot; Providing proper product and training for all drivers on a regular and continuous basis
</p><p>&middot; Visiting customers frequently to build better relationship
</p><p>&middot; Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance
</p><p>&middot; Coordinating with workshop for customer original vehicles and updating on timely basis
</p><p>&middot; Ensuring to return all original vehicle to customer once ready from workshop
</p><p>&middot; Ensuring to maintain high quality vehicle as per SHIFT standard
</p><p>&middot; Receiving vehicles from car wash and closing NRT
</p><p>&middot; Updating fuel invoice supporting's on day-to-day basis
</p><p>&middot; Responding to all phone calls and ensuring to provide all necessary support
</p><p>&middot; Ensuring to reply all external/internal customer emails within 2 hours
</p><p>&middot; Making sure to assign jobs to drivers regularly to ensure high production
</p><p>&middot; Analyzing points based on distance/location and approving drivers OT
</p><p>&middot; Transferring old and high mileage floating vehicles to sales on regular basis
</p><p>&middot; Make sure fleet reconciliation is done on daily basis and clear the variance if any same day
</p><p><b>Educational Qualification
</b></p><p>&middot; Bachelor&rsquo;s Degree
</p><p><b>Work Experience
 </b></p><p>&middot; 4 years of experience in car rental and fleet operations, including service coordination, customer handling, driver management, and daily fleet reconciliation
</p><p><b>Languages
</b></p><p>&middot; Fluent in English (spoken and written)
</p><p>&middot; Arabic is preferred</p></div></div><br><div></div><br><div></div><br><div></div><br><div></div>

Customer Service Representative

<p></p><div><div><p>&middot; Responsible to attend high profile &amp; major fleet customers
</p><p>&middot; Follow the OEM standards in all customer touch points
</p><p>&middot; Promptness in receiving/greeting customers, understand their needs
</p><p>&middot; Proper inventory of customer&rsquo;s vehicle and record customers&rsquo; requirements
</p><p>&middot; Updating customer data base
</p><p>&middot; Re-confirm the Job requirements/Repair details/cost involved/delivery time etc and obtaining customer&rsquo;s approval
</p><p>&middot; To arrange test drive as required jointly with customer
</p><p>&middot; Ensure legible and clear job advice and create job card
</p><p>&middot; Follow-up the job progress
</p><p>&middot; Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals
</p><p>&middot; Brief the customer on warranty coverage/Service contract coverage
</p><p>&middot; Promoting Service Contracts/other service products (upselling)
</p><p>&middot; Ensure job cards are closed on time
</p><p>&middot; Ensure car is cleaned and ready for delivery as per the promised date and set time
</p><p>&middot; Notify customer in in advance in case of delay
</p><p>&middot; Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
</p><p>&middot; Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc)
</p><p>&middot; Develop and maintain long term relationship to enhance customer retention
</p><p>&middot; Handle customer complaints on priority and bring it to the notice of the superiors
</p><p>&middot; Attend customer queries promptly
</p><p>&middot; Ensure the pending job cards to be closed within the time limit
</p><p><b>Educational Qualification
</b></p><p>&middot; Degree/3-year Diploma in Automobile/Mechanical Engineering
</p><p><b>Work Experience
</b></p><p>&middot; 3 years practical experience with Dealers in similar positions Experience with EV automotive brand is highly preferred
</p><p><b>Competencies
</b></p><p>&middot; Customer handling &amp; negotiation skills
</p><p>&middot; Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries)
</p><p>&middot; Excellent customer service, communication, and interpersonal skills
</p><p>&middot; Strong organizational and multitasking abilities
</p><p>&middot; Ability to manage time effectively and prioritize tasks in a fast-paced environment
</p><p>&middot; Proficiency in Microsoft Office Suite and service management software (preferred)<br>
</p><p></p><p><b>Languages
</b></p><p>&middot; English, Arabic is desirable</p></div></div><br><div></div><br><div></div><br><div></div><br><div></div>

Service Advisor

<div>Provide exceptional post-purchase support to drive customer satisfaction and retention across all digital platforms, ensuring seamless after-sales experiences and fostering long-term relationships with B2C customers<ul><li>
</li>Responsible for ensuring the achievement of CSAT score KPIs, retention, and complaint management targets<li>
</li>Responsible for all aftersales customer interactions, transactions, and engagements, including promptly actioning damage estimates<li>
</li>Regular communication with internal &amp; external stakeholders, such as suppliers, to identify gaps and opportunities in the customer journey<li>
</li><li>Ensure consistent follow-ups on all vendor-addressed issues, maintain detailed records to optimize processes, and resolve customer concerns as quickly as possible
</li><li>Proactively monitor and highlight any discrepancies or issues in business processes to ensure a seamless and exceptional customer experience
</li><li>Maintain accurate reports and assist the manager in preparing presentations, leveraging advanced expertise in Microsoft Excel for data analysis and reporting
</li><li>Support the sales team by coordinating with partners on frequently raised issues, resolving them promptly, and ensuring all information is accurately maintained in the system in collaboration with service providers
</li>Work with the suppliers to increase the number of rentals, fleet allocation, order confirmation, delivery TATs and supplier billing properly and timely manner<li>
</li>Provide the report based on the internal procedural errors checklist and fulfil the Operational audit requirement Update the escalation log based on reminders sent by the CX executive<li>
</li>Handle and promote the Customer's reviews to ensure brand reputation and retention<li>
</li></ul><p><b>Qualifications:
</b></p>Education: Bachelor&rsquo;s degree<ul><li>
</li>Experience: 3&ndash;5 years of experience in the Car Rental industry, specifically within the Customer Service Department Experience with aggregator rental businesses is highly preferred<li>
</li>Language Proficiency: Fluent in English, both verbal and written<li>
</li>Excellent communication and interpersonal skills<li>
</li><li>Strong work ethics and a genuine passion for delivering exceptional service</li></ul></div><p></p>
<br><div></div>
<br><div></div>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>
<br><div><p>AWR Mobility, the services arm of AW Rostamani Group, is transforming transportation through innovative and adaptable mobility solutions. Home to pioneering brands like <b>Shift </b>, <b>NXT </b>and <b>Subscribe Me </b>, the company provides tailored options for modern commuters, offering car subscriptions, short-term rentals, and other smart mobility services that meet the evolving needs of consumers across the UAE.
</p><p>Aligned with AW Rostamani Group&rsquo;s purpose, AWR Mobility combines cutting-edge technology with sustainable practices to shape the future of transportation. By fostering partnerships and continuously innovating, the company ensures seamless, intelligent, and environmentally conscious mobility solutions.
</p><p>Building on the Group's legacy of excellence and driven by a commitment to sustainability, AWR Mobility is revolutionizing the way people and businesses move across the region.
</p><p>For more information, visit www.awrostamani.com .</p></div>

CX Executive - Aftersales

Join AW Rostamani and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.