Urwah Admin

AW Rostamani

<div><div>Job responsibilities:
&middot; Greet and welcome customers confidently and professional manner
&middot; Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments
&middot; Assisting the customers till a sales consultant becomes available
&middot; Contacting the customers after two days of their visit to ensure maintaining high level of customer service
&middot; Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
&middot; Create the lead in Salesforce and transfer to the sales consultant
&middot; Ensure all leads are converted and report to the manager
&middot; Creating Leads from Telephone Inquiries and send it to the Sales Team
&middot; To ensure all incoming calls gets answered within three rings
&middot; To ensure all calls will be transferred to the right person within 45 seconds
&middot; Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required
&middot; Be alerted to any untoward activities occurring in the showroom, etc and report accordingly
&middot; Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report &ndash; (Daily)
&middot; Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles &amp; updating the ageing report &ndash; (weekly/biweekly)
&middot; Support the Delivery in charge in conducting a physical stock check &ndash; (Weekly)
&middot; Support the Delivery in charge/Manager in maintaining &amp; handling test drives (Daily)
&middot; Support in keeping records of maintenance on the Fleet of Test drive vehicles
&middot; Preparation in support of test drives to Sales Executive&rsquo;s
&middot; Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)
&middot; Assist in obtaining the required maintenance and support suppliers
&middot; Keep a stock inventory of supplies and report to line manager accordingly 
Educational Qualification
&middot; High school diploma or equivalent; a degree in hospitality, business, or related field is a plus 
Work Experience
&middot; Minimum 1-3 year of work experience in the similar role 
Competencies
&middot; Proven experience in customer service, preferably in a showroom, retail, or hospitality setting
&middot; Strong communication and interpersonal skills
&middot; Excellent organizational skills and attention to detail
&middot; Ability to work under pressure and handle multiple tasks
&middot; A professional and friendly demeanor with a focus on customer satisfaction
Proficiency in Microsoft Office and showroom management software (preferred) 
<ul><li>
</li></ul>Languages
&middot; English, Arabic is desirable</div></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Guest Relation Officer

<div><div><div><div><div><div>Job responsibilities:
&middot; Manage the Director Aftersales calendar, including scheduling meetings and appointments
&middot; Prepare and organize meeting agendas, take minutes, and follow up on action items
&middot; Screen and direct phone calls, emails, and other correspondence to appropriate parties
&middot; Draft and proofread Arabic documents, emails, and reports
&middot; Scheduling the leave roaster consulting with the concerned Managers
&middot; Organize internal and external meetings, appointments, and events
&middot; Coordinate travel arrangements for staff members as needed
&middot; Prepare and maintain meeting materials, presentations, and agendas
&middot; Act as the point of contact between departments and ensure information is shared efficiently
&middot; Manage incoming and outgoing communications, including emails, phone calls, and physical mail
&middot; Making arrangement for pickup of new employees from Airport and arranging for their health card and medical fitness certificate
&middot; Control of stationery items, Maintain and update databases, filing systems, and documentation
&middot; Assist in preparing reports, presentations, and other business documentation
&middot; Track and maintain records of office expenses and invoices etc
&middot; Order office supplies and maintain inventory
&middot; Coordinate with Legal departments or offices to facilitate work processes
&middot; Manage administrative workflows, raising pandadocs and ensuring smooth office operations 
Educational Qualification
<ul><li>&middot; Bachelor&rsquo;s Degree or equivalent 
</li></ul>Work Experience
<ul><li>&middot; 5 years minimum experience as Administration coordinator 
</li></ul>Competencies
<ul><li>&middot; Communication &amp; Computer Skills 
</li></ul>Languages
 &middot; Excellent written and verbal communication skills in English</div></div></div></div></div></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Administrative Coordinator

<div>Job Purpose
The primary purpose of a Yard Marshall is to oversee the movement of vehicles and goods within the yard, ensuring the safe and efficient organisation of transportation, loading, and unloading activities This includes directing traffic, managing yard operations, and maintaining the safety and security of the yard environment to support smooth logistics operations 
Job Responsibilities
<ul><li>Drive vehicles from one point to another according to daily instructions and requirements
</li><li>Ensure adherence to yard rules; the safety of personnel and the quality of vehicles is the top priority
</li><li>Perform basic quality inspections on vehicles within the storage yard
</li><li>Provide ad-hoc operational support as requested by the supervisor
</li><li>Carefully affix RFID tags on vehicles
</li><li>Ensure proper operation of RFID scanners as per process guidelines
</li><li>Conduct periodic battery health checks using authorised devices
</li><li>Check and top up battery fluids as instructed
</li><li>Perform waxing on chrome parts as instructed
</li><li>Conduct vehicle wash activities before delivery
</li><li>Dispense fuel to vehicles according to norms
</li><li>Manage fuel station activities in compliance with safety protocols
</li><li>Record daily fuel utilisation in the system and perform fuel stock audits
</li><li>Perform basic quality inspections of all vehicles handled, focusing on exterior, interior, and moving parts
</li></ul>Educational Qualification
<ul><li>Secondary School Certificate; Diploma/ITI in Automotives or Bachelor&rsquo;s degree
</li></ul>Work Experience
<ul><li>Minimum of 2 years&rsquo; experience in a similar role
</li></ul>Competencies
<ul><li>Valid UAE Light Vehicle Driving License (Manual &ndash; License No 3 &amp; 5)
</li><li>Proficiency in written and spoken English
</li><li>Basic mathematics skills
</li><li>Strong attention to detail regarding vehicle models, specifications, features, and colours; ability to quickly identify defects or issues
</li><li>Good observational skills, quick learner, adaptable, and eager to learn
</li><li>Ability to perform physically demanding tasks, including standing for long hours, walking long distances, and working in hot outdoor conditions
</li><li>Sound physical and mental health, stamina, and no chronic ailments or relevant medical history
</li><li>Understanding of superior customer service standards
</li><li>Knowledge of roadside repairs
</li></ul>Languages
<ul><li>English (working proficiency preferred)</li></ul></div>

Yard Marshall

<div>Job Purpose
 
To perform periodic maintenance services and general repairs on customer vehicles using advanced diagnostic tools, working on electrical, mechatronic, hydraulic, and pneumatic sub-systems across a wide range of automotive models, in line with manufacturer guidelines 
Job Responsibilities
Financials
<ul><li>Achieve set targets for sold hours, efficiency, productivity, and overall utilisation
</li></ul>Strategic Implementation
<ul><li>Receive repair orders from the Team Leader and clearly understand the scope of work to be performed
</li><li>Carry out PMS and general repairs as per the defined scope using diagnostic tools and standard service procedures
</li><li>Record additional repair requirements and recommendations using the E-Estimate digital application and update the Team Leader accordingly
</li><li>Demonstrate strong manual dexterity, technical, mechanical, and advanced computer skills
</li><li>Take ownership of all aspects of the role, working independently with minimal supervision and demonstrating effective self-management
</li><li>Read and interpret complex documents, including safety rules, operating and maintenance instructions, repair manuals, and wiring diagrams
</li><li>Follow quality control inspection processes to prevent or rectify workmanship that falls below required standards
</li><li>Maintain a clean work area and ensure personal and workshop tools are kept in good condition
</li></ul>Customer Journey
<ul><li>Ensure full compliance with F1 standards and established guidelines
</li><li>Handle customer vehicles with the utmost care and in a safe manner
</li></ul>Learning &amp; Growth
<ul><li>Participate in Training Needs Assessments conducted by the Training Academy
</li><li>Continuously develop technical skills through automotive training programmes
</li></ul>Policies, Procedures, and Corporate Governance
<ul><li>Perform only authorised repairs as agreed and inform the Team Leader of any additional observations or recommendations
</li><li>For warranty repairs, strictly follow SOPs and guidelines, tag replaced parts with warranty labels, and hand them over to the centralised warranty store
</li><li>Ensure compliance with automotive standards and process guidelines
</li><li>Strictly follow HSE protocols and SOP requirements, including the correct use of safety gear for personal safety, equipment protection, and customer vehicle safety
</li></ul>Educational Qualification
<ul><li>2-year ITI (NCVT Certificate), or
</li><li>3-year Diploma in Automobile or Mechanical Engineering, or equivalent
</li></ul>Work Experience
<ul><li>Minimum of 5 years&rsquo; experience in an automotive dealership, including at least 2 years in a Technician role
</li></ul>Competencies
<ul><li>Strong technical and diagnostic skills
</li><li>Ability to work independently with attention to quality and safety standards
</li><li>Good analytical and problem-solving abilities
</li><li>Computer literacy
</li></ul>Languages
<ul><li>English (working proficiency preferred)</li></ul></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Technician - Mechanical

<div>Job Purpose
To carry out vehicle painting repairs in accordance with business standards, ensuring quality, safety, and customer satisfaction 
Job Responsibilities
Strategic Implementation
<ul><li>Carry out painting jobs as per the repair order instructions and established standards
</li><li>Complete assigned jobs within the allotted time
</li><li>Maintain productivity and efficiency standards
</li><li>Provide feedback to the Team Leader on any additional repair requirements
</li><li>Inform the Team Leader/Foreman in advance of any delays in work
</li><li>Perform overtime when required due to increased workshop workload, as requested by the Team Leader, Foreman, or Controller
</li><li>Record paint materials issued against each job card accurately
</li><li>Obtain approval from the Team Leader for any additional repairs
</li><li>Ensure materials issued on job cards are used for the respective vehicle only
</li></ul>Customer Journey
<ul><li>F1 &ndash; Fix It Right First Time
</li><li>Handle customer vehicles in a safe and responsible manner
</li></ul>Learning &amp; Growth
<ul><li>Ensure protective covers are used on customer vehicles at all times
</li><li>Maintain cleanliness of the work area
</li><li>Use protective masks and safety equipment during paint repairs
</li><li>Keep overalls and safety shoes clean and in good condition
</li></ul>Policies, Procedures, and Corporate Governance
<ul><li>Ensure workshop safety procedures and SOP requirements are strictly followed, including the proper use of safety gear for personal safety, equipment safety, and customer vehicle protection
</li></ul>Educational Qualification
<ul><li>2-year ITI in Automobile, or
</li><li>3-year Diploma in Automobile, Mechanical Engineering, or equivalent
</li></ul>Work Experience
<ul><li>Minimum of 5 years&rsquo; experience in a dealership environment, with at least 2 years&rsquo; experience as a Painter
</li></ul>Competencies
<ul><li>Physical fitness to carry out repair work
</li><li>Basic computer literacy
</li></ul>Languages
<ul><li>English (working proficiency preferred)</li></ul></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Technician - Painting

<div>Job Purpose
A Senior Fleet Sales Consultant is responsible for managing and growing the company&rsquo;s fleet sales business This role involves working with both existing and new clients to provide tailored solutions, ensure high customer satisfaction, and achieve sales targets The consultant typically focuses on large-scale sales, such as selling vehicles or related services to organisations with multiple fleet vehicles
Job Responsibilities
<div>Main Job Functions:
<ul><li>Achieve assigned sales targets and KPIs by ensuring an agreed mix of models and types
</li><li>Ensure efficient sales forecasting and reservation management
</li><li>Retain existing customers through regular follow-ups and acquire new prospects, converting them into buyers
</li><li>Deliver consistent, high-quality customer service to all clients
</li><li>Maintain an up-to-date and accurate customer database
</li><li>Plan daily sales activities, including visits, phone calls, and emails
</li><li>Submit daily activity reports to the Fleet Sales Manager
</li><li>Gather and report important market intelligence relating to competitors and clients
</li><li>Complete all company documentation accurately and in a timely manner
</li><li>Comply with all company and departmental rules regarding the purchase, registration, insurance, and payment of vehicles
</li><li>Keep all existing and potential customers informed about new models and benefits offered by the dealership
</li></ul>Prospecting:
<ul><li>Continuously seek new fleet prospects for Nissan products
</li><li>Maintain regular contact with existing customers to generate additional business
</li><li>Liaise with the Service department to identify vehicles of fleet owners due for replacement
</li><li>Keep the Fleet Sales Manager informed of bulk deals to offer additional support or benefits
</li><li>Add value to every sale by promoting extended warranty, insurance, rustproofing, service contracts, and accessories
</li></ul>Selling Skills:
<ul><li>Understand what is important to fleet owners when purchasing vehicles and close sales transparently following the complete sales process
</li><li>Maintain thorough knowledge of products, SOPs, credit procedures, F&amp;I, and services
</li><li>Acquire sufficient knowledge of competitors&rsquo; products, specifications, and pricing to address customer objections
</li><li>Qualify and determine customer needs to offer the best possible solutions
</li></ul>Measurement &amp; Performance:
<ul><li>Achieve targets while controlling discounts
</li><li>Commit to and fulfil KPIs assigned by management
</li><li>Maintain a balanced ratio of existing and new customers to meet sales targets
</li></ul>Other Responsibilities:
<ul><li>Report to duty on time and maintain attendance, punctuality, and discipline
</li><li>Follow the guidance and instructions of the Fleet Sales Manager on official matters
</li><li>Attend and report to trainings on time
</li><li>Live AAC Core Values: Integrity, Commitment, Adding Value, and Never Being Satisfied
</li><li>Ensure individual compliance with the sales process (ISO &amp; SOP)
</li></ul>Educational Qualification
<ul><li>Graduate or Diploma in Business, Sales, Marketing, or a related field (preferred)
</li></ul>Work Experience
<ul><li>3&ndash;5 years of corporate sales experience is essential
</li></ul>Competencies
<ul><li>Strong understanding of fleet management, vehicle leasing, and financing options
</li><li>Excellent communication, negotiation, and relationship-building skills
</li><li>Proven track record of meeting or exceeding sales targets
</li><li>Ability to analyse customer needs and offer customised solutions
</li><li>Knowledge of the automotive industry, including trends and regulatory requirements
</li><li>Preferably corporate automotive sales experience (field/outdoor)
</li><li>Valid GCC driver&rsquo;s license
</li></ul>Languages
<ul><li>Excellent English: Arabic is desirable</li></ul></div></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Senior Fleet Sales Consultant

<div>Job Purpose
To research and evaluate potential customers and sales opportunities This role involves maintaining client relationships, providing support, recommending new opportunities, and staying informed about industry trends and market activities
Job Responsibilities
Customer Relationship Management: To visit key existing Customers regularly and involving Superiors as part of CRM, to ensure their retention and to obtain more business from them<ul><li>
</li>Contributes to team effort by accomplishing related results as needed<li>
</li>To ensure that Credit Policies are adhered, and Debtors accounts are reviewed on a regular basis, and debts are collected as per the agreed Credit Terms<li>
</li>Customer Complaints Resolution: To handle Customers Complaints in coordination with the Customer Service and Operations Department<li>
</li>Risk Management: To ensure that Company is not exposed to avoidable risks<li>
</li>To coordinate in a harmonized way with the Accounts Department to ensure the mutual requirements and interests are served well<li>
</li>To identify most suitable overseas agents and to play an active role in negotiating special rates and tariffs from them and other Shipping and Airlines Carriers and other Service providers<li>
</li>To carry out any other duties and responsibilities assigned by the Head of Sales, CEO<li>
</li></ul>Educational Qualification
<ul><li>Preferably a bachelor&rsquo;s degree
</li></ul>Work Experience
Minimum of 5 years&rsquo; experience in a similar role<ul><li>
</li></ul>Competencies
A UAE driving license is a must<ul><li>
</li>Good communication skills<li>
 </li>Knowledge of relevant equipment, policies, procedures, traffic rules and laws, customs procedures at ports and borders relevant to road transportation<li>
</li></ul>Language
<ul><li>English / Arabic</li></ul></div>

Business Development Manager - Freight And Forwarding

Join AW Rostamani and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.