Qureos Mentor

AWISH CLINIC

Job Description: Field Marketer Position Title: Field Marketer / Marketing Executive Department: Marketing &amp; Business Development Reports To: Clinic Manager / Marketing Manager Location: Jaipur &amp; DelhiPosition OverviewThe Field Marketer is responsible for promoting the dermatology clinic&rsquo;s services through on-ground marketing activities, networking, partnerships, and community engagement. This role involves building brand awareness, driving new patient acquisition, and increasing footfall through targeted field campaigns. The Field Marketer acts as the external representative of the clinic and ensures that all outreach efforts uphold the clinic&rsquo;s professional image.Key Responsibilities1. Field Marketing &amp; Outreach<ul><li>Conduct on-ground marketing activities such as leaflet distribution, canopy setups, mall activations, and local promotions.</li></ul>Promote dermatology services including skincare treatments, laser services, cosmetic procedures, and health packages. Visit corporate offices, gyms, salons, spas, residential communities, and other potential referral points to introduce clinic offerings. Build and maintain relationships with partners to generate leads and referrals.2. Lead Generation &amp; Conversion Support<ul><li>Collect and document leads generated from field activities.</li></ul>Educate potential clients about clinic services, offers, and benefits. Coordinate with the clinic&rsquo;s reception or sales team to follow up on leads for appointments and consultations. Meet or exceed monthly lead generation and conversion targets.<ul><li>3. Branding &amp; Visibility</li><li>Ensure proper placement of marketing materials such as standees, brochures, posters, and banners.</li></ul>Represent the clinic professionally at events, medical camps, skin awareness drives, and corporate wellness programs. Assist in planning and executing local marketing campaigns aligned with the clinic&rsquo;s branding guidelines.<ul><li>4. Market Research &amp; Competitor Tracking</li><li>Identify new marketing opportunities and potential target areas.</li></ul>Monitor competitor clinics, pricing, promotions, and market trends.<ul><li>Provide weekly reports on field performance, customer feedback, and campaign effectiveness.</li></ul>5. Coordination &amp; Administrative Support<ul><li>Work closely with the marketing team to plan campaigns and track performance.</li></ul><ul><li>Maintain logs of daily activities, visits, and lead data.</li></ul><ul><li>Support digital marketing campaigns with offline promotional activities when required.</li></ul>Skills &amp; Qualifications<ul><li>High school diploma or bachelor&rsquo;s degree in marketing, business, or related field (preferred).</li></ul>1&ndash;3 years of experience in field marketing, sales, or promotional activities (healthcare or wellness industry is a plus).<ul><li>Excellent communication, persuasion, and interpersonal skills.</li></ul><ul><li>Confident, energetic, and able to engage with people in public spaces.</li></ul>Strong organizational skills and ability to meet targets.Willingness to travel locally and work flexible hours, including weekends if needed.Working Conditions<ul><li>Field-based role with frequent travel to target locations.</li></ul><ul><li>Requires standing for long periods during promotions and on-ground campaigns.</li></ul><ul><li>Occasional work during weekends and events.</li></ul>Job Type: Full-timePay: ₹11,548.71 - ₹25,000.00 per monthWork Location: In person

Medical Representative Feild Marketing

1. PurposeTo ensure efficient front-desk operations, excellent patient experience, accurate scheduling, proper documentation, and smooth coordination between patients, doctors, and clinical staff.2. ScopeThis SOP applies to all receptionists handling patient interactions, appointments, billing coordination, and administrative front-desk duties at the dermatology clinic.3. Responsibilities<ul><li>First point of contact for patients (in-person, phone, online)</li><li>Appointment scheduling and management</li><li>Patient registration and documentation</li><li>Coordination with doctors and nursing staff</li><li>Billing support and payment handling</li><li>Maintaining confidentiality and professionalism</li></ul>4. Clinic Opening Procedure<ul><li>Arrive 15&ndash;20 minutes before clinic opening time.</li><li>Switch on:</li><li>Computers, appointment system, and phone lines</li><li>POS machine and payment systems</li><li>Check:</li><li>Doctor schedules</li><li>Staff attendance</li><li>Pending appointments and follow-ups</li><li>Ensure reception area is:</li><li>Clean and organized</li><li>Brochures, consent forms, and price lists available</li><li>Log into clinic management software.</li></ul>5. Patient Greeting &amp; Front Desk Etiquette<ul><li>Greet every patient warmly:</li><li>&ldquo;Good morning/afternoon, welcome to [Clinic Name].&rdquo;</li><li>Maintain:</li><li>Professional appearance</li><li>Polite tone and positive body language</li><li>Address patients respectfully using their preferred name/title.</li><li>Never discuss patient information openly in the waiting area.</li></ul>6. Appointment Scheduling &amp; Management6.1 Booking Appointments<ul><li>Collect:</li><li>Patient name</li><li>Contact number &amp; email</li><li>Concern (acne, hair loss, pigmentation, procedures, etc.)</li><li>Check doctor availability.</li><li>Confirm:</li><li>Date and time</li><li>Doctor name</li><li>Consultation or procedure type</li><li>Inform patient of:</li><li>Consultation fees</li><li>Estimated duration</li><li>Pre-visit instructions (e.g., no makeup, clean face)</li><li>Send appointment confirmation via SMS/WhatsApp/email.</li></ul>6.2 Rescheduling &amp; Cancellations<ul><li>Update system immediately.</li><li>Inform concerned doctor and staff.</li><li>Follow clinic cancellation policy.</li><li>Offer alternate slots if required.</li></ul>7. Patient Registration &amp; Documentation<ul><li>For new patients:</li><li>Provide registration form</li><li>Verify ID if required</li><li>Enter accurate details into the system.</li><li>Ensure:</li><li>Consent forms are signed</li><li>Medical history is completed</li><li>Assign or retrieve patient ID/file.</li><li>Maintain strict confidentiality as per clinic policy.</li></ul>8. Coordination with Clinical Staff<ul><li>Inform nurse/doctor when patient arrives.</li><li>Update waiting status in the system.</li><li>Manage patient flow to minimize waiting time.</li><li>Communicate delays politely to patients.</li><li>Coordinate for procedures, laser sessions, or follow-ups.</li></ul>9. Billing &amp; Payment Handling<ul><li>Generate bills accurately for:</li><li>Consultation</li><li>Procedures</li><li>Packages</li><li>Products</li><li>Explain charges clearly to patients.</li><li>Accept payments via:</li><li>Cash</li><li>Card</li><li>UPI / Online payments</li><li>Issue receipt immediately.</li><li>Update payment status in system.</li><li>Maintain daily cash and transaction records.</li></ul>10. Handling Patient Queries &amp; Complaints<ul><li>Listen calmly and empathetically.</li><li>Never argue with patients.</li><li>Address:</li><li>Appointment queries</li><li>Treatment timelines</li><li>Doctor availability</li><li>Escalate medical or serious complaints to:</li><li>Clinic manager or doctor</li><li>Document complaints and resolutions.</li></ul>11. Phone &amp; Online Communication<ul><li>Answer calls within 3 rings.</li><li>Use professional script:</li><li>&ldquo;Thank you for calling [Clinic Name], how may I assist you?&rdquo;</li><li>Respond to WhatsApp, email, and social media inquiries promptly.</li><li>Do not provide medical advice&mdash;redirect to doctor consultation.</li></ul>12. Data Privacy &amp; Confidentiality<ul><li>Do not share:</li><li>Patient records</li><li>Photos</li><li>Treatment details</li><li>Lock systems when away from desk.</li><li>Follow data protection and clinic privacy policies strictly.</li></ul>13. End-of-Day Closing Procedure<ul><li>Confirm:</li><li>Next-day appointments</li><li>Pending payments</li><li>Reconcile:</li><li>Cash and digital payments</li><li>Daily collection report</li><li>Log out of all systems.</li><li>Secure patient files and documents.</li><li>Hand over updates to clinic manager.</li></ul>14. Grooming &amp; Professional Conduct<ul><li>Wear clean, clinic-approved uniform</li><li>Minimal jewelry and professional makeup</li><li>Maintain calm and courteous behavior at all times</li><li>No personal phone use at reception during work hours</li></ul>15. Key Performance Indicators (KPIs)<ul><li>Appointment accuracy</li><li>Patient satisfaction feedback</li><li>Billing accuracy</li><li>Timely follow-ups</li><li>Professional behavior and communication</li></ul>16. Emergency Protocol<ul><li>Inform doctor immediately.</li><li>Stay calm and assist staff.</li></ul>Job Type: Full-timePay: ₹9,430.94 - ₹18,000.00 per monthWork Location: In person

Receptionist

Join AWISH CLINIC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AWISH CLINIC

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Medical Representative Feild Marketing

Receptionist