Qureos Mentor

<div>Job Description:
<div><b>
AXA Group</b></div><div></div><div><br>
As one of the world&rsquo;s leading insurance companies, AXA serves 93 million customers with more than 145,000 employees in 51 countries. With its mission of acting for human progress by protecting what matters, its people strategy, &ldquo;<b>Care &amp; Dare</b>&rdquo;, ensures that what is valuable to employees, customers, and society is protected with an empathetic approach; by fostering innovation, courage, and a development-oriented mindset. By evolving from a claim payer into a true customer partner, AXA helps people see the future with confidence, not risk; continuously advancing its technologies with a commitment to shaping the future of insurance, fighting climate change, improving access to healthcare services, supporting economic development, and contributing to the production of scientific knowledge.</div><div></div><div><b><br>
AXA T&uuml;rkiye</b></div><div><br>
As AXA T&uuml;rkiye, united by the <b>One AXA</b> spirit and <b>recognized for its bold moves in the industry</b>, our culture is built on thinking differently, pursuing innovation, and putting people at the center. Guided by the belief that everyone at AXA has talent &mdash; each with their own potential &mdash; our AXA Employee Experience Journey is fundamentally shaped by talent management.</div><p>
Through our human resources strategy&mdash;which we define as a holistic approach to talent, placing the employee at the center of the entire journey&mdash;we provide a personalized experience for everyone.</p><p>
With practices that simplify, digitalize, and enhance employee experience, we support our people in <b>discovering</b> their strengths, realizing their potential, <b>taking ownership</b> of their development, <b>shaping</b> their work and careers, and <b>progressing</b> confidently with the pride of being part of AXA.</p><p>
Aligned with our talent acquisition strategy that states &ldquo;<b>We hire for AXA, not for the position</b>,&rdquo; our goal is not only to meet the human resource needs we search for, but also we grow with people who embrace leadership at every level and shape their own career paths &mdash; nurturing leaders from within our own organization.</p><p>
At AXA T&uuml;rkiye, we create inclusive environments where everyone feels they truly belong, regardless of gender, race, age, or other differences. We foster a working culture that enriches diversity and overcomes challenges together; we offer opportunities that allow each employee to contribute to society, the environment, and their own personal development. From the very beginning of our recruitment processes, we adopt an unbiased approach to ensure everyone is evaluated with equal opportunities.</p><div><b>
Are you ready to get to know us better on this journey where sustainable development and growth open new doors &mdash; and where you can set your own pace and direction?</b></div><div></div><div><b><br>
Competencies We Expect in Our New Team Member</b></div><ul><li>
Bachelor&rsquo;s degree from a relevant university department</li><li>
Minimum 2 years of experience in training, development or academy-related roles</li><li>
Hands-on experience with digital tools such as Canva, LMS platforms, e-learning tools, SurveyMonkey, Movie Maker etc.</li><li>
Proficient in English, with the ability to collaborate wirh global stakeholders</li><li>
Strong presentation skills and confidence in delivering corporate presentations</li><li>
Excellent planning and organizational skills</li><li>
Strong communication skills; outgoing and solution-oriented mindset</li><li>
Proactive, able to initiative, and eager to learn</li><li>
Project management skills are a plus</li><li>
Must have a valid work permit in Turkey</li></ul><div></div><p><b><br>
Areas Where You Will Create Impact</b></p><br>
<ul><li>
Support the development and execution of training and development strategies aligned with business priorities and company culture</li><li>
Manage academy programs end-to-end</li><li>
Identify learning and development needs across the organization and contribute to the annual training roadmap</li><li>
Coordinate and manage LMS and training portals processes, ensuring smooth communication, organization, and follow-up</li><li>
Design, develop, and enhance digital learning content using tools such as Canva, LMS platforms, and other e-learning technologies</li><li>
Take an active role in the planning and execuiton of training sessions, workshops, and development events, including logistical coordination</li><li>
Colloborate closely with global stakeholders and contribute to projects carried out in partnership with AXA Group</li><li>
Track training effectiveness, analyze feedback and data, and proactively propose improvement actions</li></ul><p></p><p><b><br>
What We Offer at AXA T&uuml;rkiye</b></p><ul><li>Performance-Based Bonus</li><li>Employer-Contributed Private Pension System</li><li>Employee Discounted Share Purchase Program (Shareplan)</li><li>Private Health Insurance including psychological support coverage</li><li>Life Insurance</li><li>Supplementary Health Insurance for spouses and children</li><li>Discounted OSS and TSS for mothers and fathers</li><li>Discounted auto, home, and personal accident insurance</li><li>Transportation support or shuttle (for roles below Manager level)</li><li>Company car (for Manager and above roles)</li><li>Meal Card</li><li>&ldquo;Your Choice&rdquo; Flexible Benefits Program</li><li>AXA Competency Academy (AYA)</li><li>️ Within our <b>holistic Health and Well-being Program </b>&ldquo;<b>Take Care of Yourself</b>&rdquo; we offer: medical check-ups for employees aged 40 and above, digital medical check-ups, home care services, AXA independent living support, AXA doctor consultation line, Employee Assistance Program (Psychological Counseling, Dental, Mini Check-Up, Psychiatric Treatments, and Supportive Health Services).</li><li>Under our &lsquo;<b>Waits For You!</b>&rsquo; platform, designed to support work&ndash;life balance, we provide additional support to our colleagues through a variety of leave types such as Birthday, &ldquo;Take Care of Yourself&rdquo;, Marriage, Report Card Day, Moving, Hourly Leave, Child Illness, Maternity and Paternity Leave. Additionally:</li><li><b>Flexibility for Mothers:</b> Remote work until the baby turns 1 year old after maternity leave</li></ul><div><ul><li><br>
<b>Flexibility for New Parents:</b> A half-day off each week for up to six months after returning from parental leave</li></ul></div><div></div><ul><li><br>
<b>Work From Home With Your New Pet:</b> 3 days of remote work when adopting a new pet to support their adjustment.</li></ul><div></div><p><br>
✅ To create an innovative, flexible, and simple working environment, we bring together all our flexible practices under the &ldquo;<b>YES!</b>&rdquo; umbrella&mdash;such as Work Anywhere, Flexible Working Hours, Summer Flexibility, Year-End Break, and Your Time&mdash;ensuring a working model that supports work-life balance.</p><p><b>
Join AXA T&uuml;rkiye and make your mark on your career journey by setting your own direction and pace</b><br>
<b>Visit our </b><b>career website</b><b> to learn more about AXA!</b></p></div>

Organizational Development Specialist/Assistant Specialist

<div>Job Description:
<div><div>
AXA XL is an Equal Opportunity Employer.</div><div><br>
</div></div><p><b>Claims Assistant, Hartford Professional</b></p><p>
Hartford, CT</p><p>
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.</p><p>
As a Claims Assistant, you will be responsible for supporting critical claims activities in Hartford, with a primary focus on administrative processes and associated actions. The role may also include (but is not limited to) providing additional support for infrastructure and facilities (e.g., telephone inquiries, mail and scanning processes) and general projects.</p><p><b>
What you&rsquo;ll be DOING</b></p><p>
What will your essential responsibilities include?</p><ul><li>
Support first notice of loss, new claim setup processes, claim maintenance and also support with the general claims inbox</li><li>
Input &amp; route financial transactions in accordance with authority levels to Claims Specialists and Managers</li><li>
Triage queries/ route calls from external contacts (e.g., brokers, insureds, claimants) to support the Claims teams</li><li>
Process and distribute mail; attach documents to files</li><li>
Request and input W9s in the Claims databases for vendors</li><li>
Produce and maintain spreadsheets to enhance data presentation and data analysis</li><li>
Assist with low-level IT related issues from Claim Specialists and Claims Managers</li><li>
Complete regulatory and compliance claim reports on behalf of the Claims team</li><li>
Assist with coordination for audits, including assisting with the production of information to the audit teams</li><li>
Assist Claims staff with drafting reports and correspondence</li><li>
Assist Claims staff with travel planning and logistics</li><li>
Issue deductible and past due letters</li><li>
Processing of closed files and shipments to outside storage facility</li><li>
Assist ESS staff with inquiries regarding the processing of transitioned functions and provide assistance with training to ESS staff where necessary</li><li>
Liaison with ESS staff on matters concerning claim setup, maintenance and closure</li><li>
Participate in inter-team and intra-team ad hoc projects as required</li><li>
Coordinate logistics of meeting planning and remote connectivity for meeting participants</li></ul><p>
You will report to the claims leader of U.S. Standard Professional.</p><p><b>
What you will BRING</b></p><p>
We&rsquo;re looking for someone who has these abilities and skills:</p><ul><li>
Experience within the insurance industry administrative support experience (claims experience a &ldquo;plus&rdquo;)</li><li>
Working command of Microsoft Office products (Word, Excel, Powerpoint)</li><li>
Verbal and written communication skills are important to the position responding to telephonic and written inquiries</li><li>
Capable of working and collaborating within a virtual team environment with either local or remote supervision</li><li>
Eager to learn and focused on continuously improving administrative skills</li><li>
Proven track record of consistently providing first class customer service internally and externally.</li></ul><p><b>
Who WE are</b></p><p>
AXA XL is known for solving complex risks. For companies of all sizes, multinationals and even some inspirational individuals we don&rsquo;t just provide re/insurance, we reinvent it.</p><p></p><p><br>
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.</p><p></p><p><br>
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.</p><p></p><p><br>
Learn more at axaxl.com</p><p></p><p><b><br>
What we OFFER</b></p><p><b>
Inclusion</b></p><p>
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That&rsquo;s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. <i>It&rsquo;s about helping one another &mdash; and our business &mdash; to move forward and succeed.</i></p><br>
<p></p><ul><li>
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.</li><li>
Robust support for Flexible Working Arrangements</li><li>
Enhanced family-friendly leave benefits</li><li>
Named to the Diversity Best Practices Index</li></ul><p></p><p><br>
Learn more at Inclusion &amp; Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.</p><p></p><p><b><br>
Total Rewards</b></p><p>
AXA XL&rsquo;s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.</p><p></p><p><br>
We&rsquo;re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.</p><p></p><p><b><br>
Sustainability</b></p><p>
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called &ldquo;Roots of resilience&rdquo;, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.</p><p></p><p><br>
Our Pillars:</p><ul><li><b>
Valuing nature: </b>How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society &ndash; are essential to our future. We&rsquo;re committed to protecting and restoring nature &ndash; from mangrove forests to the bees in our backyard &ndash; by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.</li><li><b>
Addressing climate change: </b>The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.</li><li><b>
Integrating ESG: </b>All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We&rsquo;re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.</li><li><b>
AXA Hearts in Action</b>: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL&rsquo;s &ldquo;Hearts in Action&rdquo; programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day &ndash; the Global Day of Giving.</li></ul><p></p><p><br>
For more information, please see Sustainability at AXA XL.</p><p></p><p><br>
The U.S. base salary range for this position is $63,400 to $90,200 USD.</p><p>
Actual pay will be determined based upon the individual&rsquo;s skills, experience and location. We strive for market alignment and internal equity with our colleagues&rsquo; pay.</p><p></p><p><br>
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL&rsquo;s benefits offerings, please visit US Benefits at a Glance 2025.</p></div><p></p>

Senior Claims Assistant, Hartford Professional

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  The Job role focuses on engaging with existing clients to offer upgraded premiums and new AXA products, managing the sales pipeline, and maintaining up-to-date portfolio records.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities &amp; Accountabilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Approaching clients from existing portfolio and offer them upgraded premiums with higher insurance benefits or offer clients any of AXA&rsquo;s products eligible for selling online.
  </li>
  <li>
   Follow up with offered pipeline.
  </li>
  <li>
   Daily Report Activities including reachable, successful calls, sent, or received offers, issued policies or any other activity through KPI template and is sent to direct manager.
  </li>
  <li>
   Update Portfolio weekly.
  </li>
  <li>
   Utilize channels of communication, emails, Avaya, business line, FAs in branches
  </li>
  <li>
   Verify received documents.
  </li>
  <li>
   Follow up on issuance process [Policy maintenance, underwriting, etc.]
  </li>
  <li>
   Communicate with clients revised offers if any.
  </li>
  <li>
   Documenting revised &amp; initial offer with any client through email for his/her reference
  </li>
  <li>
   Documenting official information &amp; benefits through AXA&rsquo;s official landline
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Specifications
  </strong>
 </p>
 <p>
  <strong>
   Education / Certification
  </strong>
 </p>
 <ul>
  <li>
   Fresh grads
  </li>
  <li>
   Experience in call center/customer service field preferred.
  </li>
 </ul>
 <p>
  <strong>
   Job Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Excellent with Microsoft Office (Excel, Word, PowerPoint)
  </li>
 </ul>
 <p>
  <strong>
   Soft Skills &amp; Behavioral Competencies:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Good communication skills with internal &amp; external stakeholders
  </li>
  <li>
   Negotiation skills
  </li>
  <li>
   Time Management including Planning skills.
  </li>
  <li>
   Organization skills
  </li>
  <li>
   High ethics
  </li>
  <li>
   Eager to learn.
  </li>
  <li>
   Self-driven
  </li>
 </ul>
</div>


Retail Portfolio Management Officer

<div>Job Description:
<div><b>
AXA Group</b></div><div></div><div><br>
As one of the world&rsquo;s leading insurance companies, AXA serves 93 million customers with more than 145,000 employees in 51 countries. With its mission of acting for human progress by protecting what matters, its people strategy, &ldquo;<b>Care &amp; Dare</b>&rdquo;, ensures that what is valuable to employees, customers, and society is protected with an empathetic approach; by fostering innovation, courage, and a development-oriented mindset. By evolving from a claim payer into a true customer partner, AXA helps people see the future with confidence, not risk; continuously advancing its technologies with a commitment to shaping the future of insurance, fighting climate change, improving access to healthcare services, supporting economic development, and contributing to the production of scientific knowledge.</div><div></div><div><b><br>
AXA T&uuml;rkiye</b></div><div><br>
As AXA T&uuml;rkiye, united by the <b>One AXA</b> spirit and <b>recognized for its bold moves in the industry</b>, our culture is built on thinking differently, pursuing innovation, and putting people at the center. Guided by the belief that everyone at AXA has talent &mdash; each with their own potential &mdash; our AXA Employee Experience Journey is fundamentally shaped by talent management.</div><p>
Through our human resources strategy&mdash;which we define as a holistic approach to talent, placing the employee at the center of the entire journey&mdash;we provide a personalized experience for everyone.</p><p>
With practices that simplify, digitalize, and enhance employee experience, we support our people in <b>discovering</b> their strengths, realizing their potential, <b>taking ownership</b> of their development, <b>shaping</b> their work and careers, and <b>progressing</b> confidently with the pride of being part of AXA.</p><p>
Aligned with our talent acquisition strategy that states &ldquo;<b>We hire for AXA, not for the position</b>,&rdquo; our goal is not only to meet the human resource needs we search for, but also we grow with people who embrace leadership at every level and shape their own career paths &mdash; nurturing leaders from within our own organization.</p><p>
At AXA T&uuml;rkiye, we create inclusive environments where everyone feels they truly belong, regardless of gender, race, age, or other differences. We foster a working culture that enriches diversity and overcomes challenges together; we offer opportunities that allow each employee to contribute to society, the environment, and their own personal development. From the very beginning of our recruitment processes, we adopt an unbiased approach to ensure everyone is evaluated with equal opportunities.</p><div><b>
Are you ready to get to know us better on this journey where sustainable development and growth open new doors &mdash; and where you can set your own pace and direction?</b></div><div></div><div><b><br>
Competencies We Expect in Our New Team Member</b></div><br>
<div></div><ul><li>
End‑to‑end management of all stakeholders within the claims ecosystem (service providers, surveyors, spare parts suppliers, lawyers, medical experts, investigators, etc.)</li><li>
Defining provider selection criteria, onboarding new providers, and optimizing the existing network</li><li>
Monitoring service provider performance, tracking KPIs/SLAs, and developing performance improvement plans</li><li>
Coordinating and optimizing provider workloads in close collaboration with regional claims teams</li><li>
Developing projects that enhance service quality and drive cost optimization, and managing strategic initiatives aligned with the budget plan</li><li>
Analyzing risks and opportunities by tracking market trends, pricing structures, and supplier developments</li><li>
Identifying and implementing transformation needs within the operating model</li><li>
Collaborating with IT and data providers to ensure the accuracy and continuity of data flows used for analysis</li><li>
Conducting comprehensive data analyses to support strategic decision‑making processes</li><li>
Managing the procurement team, assigning responsibilities, and supporting competency development</li></ul><div></div><p><b><br>
Areas Where You Will Create Impact</b></p><br>
<ul><li>
Bachelor&rsquo;s degree</li><li>
Preferably strong written and verbal communication skills in English</li><li>
Minimum of 8 years of experience in the automotive sector in areas such as after‑sales business development or dealer network development/management</li><li>
Strong strategic mindset and high analytical thinking ability</li><li>
Experienced in understanding, interpreting, and transforming data into business decisions</li><li>
Previously managed dealership/service networks and carried out improvement projects</li><li>
Strong communication and relationship management skills</li><li>
Proactive, solution‑ and result‑oriented</li></ul><p></p><p><b><br>
What We Offer at AXA T&uuml;rkiye</b></p><ul><li>Performance-Based Bonus</li><li>Employer-Contributed Private Pension System</li><li>Employee Discounted Share Purchase Program (Shareplan)</li><li>Private Health Insurance including psychological support coverage</li><li>Life Insurance</li><li>Supplementary Health Insurance for spouses and children</li><li>Discounted OSS and TSS for mothers and fathers</li><li>Discounted auto, home, and personal accident insurance</li><li>Assigned company car</li><li>Meal Card</li><li>&ldquo;Your Choice&rdquo; Flexible Benefits Program</li><li>AXA Competency Academy (AYA)</li><li>️ Within our <b>holistic Health and Well-being Program </b>&ldquo;<b>Take Care of Yourself</b>&rdquo; we offer: medical check-ups for employees aged 40 and above, digital medical check-ups, home care services, AXA independent living support, AXA doctor consultation line, Employee Assistance Program (Psychological Counseling, Dental, Mini Check-Up, Psychiatric Treatments, and Supportive Health Services).</li><li>Under our &lsquo;<b>Waits For You!</b>&rsquo; platform, designed to support work&ndash;life balance, we provide additional support to our colleagues through a variety of leave types such as Birthday, &ldquo;Take Care of Yourself&rdquo;, Marriage, Report Card Day, Moving, Hourly Leave, Child Illness, Maternity and Paternity Leave. Additionally:</li><li><b>Flexibility for Mothers:</b> Remote work until the baby turns 1 year old after maternity leave</li><li><b>Flexibility for New Parents:</b> A half-day off each week for up to six months after returning from parental leave</li><li><b>Work From Home With Your New Pet:</b> 3 days of remote work when adopting a new pet to support their adjustment.</li></ul><p>
✅ To create an innovative, flexible, and simple working environment, we bring together all our flexible practices under the &ldquo;<b>YES!</b>&rdquo; umbrella&mdash;such as Work Anywhere, Flexible Working Hours, Summer Flexibility, Year-End Break, and Your Time&mdash;ensuring a working model that supports work-life balance.</p><p></p><p><b><br>
Join AXA T&uuml;rkiye and make your mark on your career journey by setting your own direction and pace</b><br>
<b>Visit our </b><b>career website</b><b> to learn more about AXA!</b></p></div>

Automotive Vendor Development Manager

<ul><li>Identify &amp; approach prospects using referrals from local community, personal contacts, established professional network, and leads or prospects provided by AXA</li><li>Achieve targets through set KPIs and objectives &bull; Determine clients&rsquo; particular protection needs and financial situation by scheduling face to face appointments</li><li>Provide positive impact to clients by determining their evolving financial &amp; protection needs during their lifetime, these include insurance, savings, and retirement plans</li><li>Identify potential cross-selling opportunities of new products</li><li>Ensure consistent multi-equipment protection solutions consisting of Life, Health and General insurance products to clients</li><li>Maintain full compliance of department to AXA standards and reactivity/contribution to all compliance processes</li><li>Advance product knowledge through regular training and on the job learning.</li><li>Maintain knowledge on all competitor products and services and analyze all advantages and disadvantages for various products</li><li>Document and maintain all records of sales activities and provide updates as required.</li><li>Ensure renewals are being met in time and that their reports are being delivered to the management &bull; Abide to all underwriting requirements and maintain records</li><li>Participate in all departmental meetings and support newcomers.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in a relevant field.</li><li>0-2 years of experience</li><li>Alexandria Resident</li><li>Insurance Knowledge is preferable.</li><li>Fluency in English.</li><li>Excellent computer skills.</li><li>High organizational and planning skills.</li><li>Result driven.</li><li>Ability to handle angry customers.</li><li>Strong interpersonal and communication skills: excellent written and verbal communication skills.</li><li>Strong desire to help clients grow and protect their financial future.</li><li>Meeting sales goals.</li><li>Customer focus.</li><li>Ability to deal with problems involving several concrete variables in standardized situations.</li><li>Pro-active thinking.</li><li>Detail oriented</li></ul><p>Job Type: Full-time</p><p>Pay: Up to E&pound;15,000.00 per month</p><p>Work Location: In person</p>

Direct Sales Consultant

<div>Job Description:
<div><div>
AXA XL is an Equal Opportunity Employer.</div><div><br>
</div></div><p><b>Claims Manager, Multinational Casualty</b></p><p><b>
United States</b></p><p>
As the Claims Manager of Multinational Casualty you will play a critical role in leading a team that handles high exposure multinational casualty claims. This position reports to the Head of Primary Casualty Claims, Americas with whom it is expected that you will collaborate relative to the groups strategy on claim handling and best practices. You will manage a group of claims specialists with respect to technical claims handling, exceptional customer service, and business segment support, along with helping them to drive a performance culture of continuous improvement.</p><p><b>
What you&rsquo;ll be doing</b></p><p>
What will your essential responsibilities include?</p><ul><li>
Lead and manage a team of multinational casualty claims professionals handling high-exposure multinational General Liability and Product Liability claims. Ensure management of coverage analysis, investigation, evaluation, reserving, and resolution in alignment with AXA XL&rsquo;s Global Claims Handling Principles, service standards, and applicable regulations.</li><li>
Collaborate with Underwriting teams on claim issues and trends, policy/endorsement language reviews, and marketing and business development activities.</li><li>
Deliver superior customer service to policyholders and brokers; ensure consistent application of high service standards across the team.</li><li>
Partner with internal and external counsel to manage litigation in a cost-effective manner; coordinate with legal teams to pursue optimal outcomes.</li><li>
Identify strategic and tactical needs that can be addressed through technology, process improvements, or training; maintain close supervision of vendor management and expense control within the unit.</li><li>
Focus on each team member&rsquo;s performance, development, and success; contribute to talent development and succession planning.</li></ul><p>
You will report to the Head of Primary Casualty Claims, Americas.
</p><p><b>What you will BRING</b></p><p>
We&rsquo;re looking for someone who has these abilities and skills:</p><p><b>
Required Skills and Abilities:</b></p><ul><li>
Ideal candidate will have a background in Multinational Casualty claims and/or substantial experience in the oversight and direct handling of General Liability and Product Liability claims; proven ability to negotiate and settle large, complex claim files.</li></ul><ul><li>
Demonstrated leadership skills with experience managing claims handlers; ability to develop talent, manage performance, and maintain engagement.</li><li>
Analytical mindset with sound judgment; initiative; ability to and drive results.</li><li>
Proficient knowledge of multi-state insurance coverage law and claim regulations; dedication to customer service and diplomacy in broker and insured relations.</li><li>
Excellent communication skills (verbal and written), with the ability to collaborate, present, and influence stakeholders at all levels; capable of working in a fast-paced environment and juggling multiple priorities.</li><li>
Ethical and professional conduct with an impeccable reputation for integrity.
</li><li>Education: Bachelor&rsquo;s degree required; law degree or advanced degree preferred. Possession of applicable state adjuster licenses required.
</li></ul><p><b>Who WE are</b></p><div>
AXA XL, the P&amp;C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don&rsquo;t just provide re/insurance, we reinvent it.</div><div></div><div><br>
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.</div><div></div><div><br>
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.</div><div></div><div><br>
Learn more at axaxl.com</div><div></div><p><b><br>
What we OFFER</b></p><div><b>
Inclusion</b></div><div>
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That&rsquo;s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. <i>It&rsquo;s about helping one another &mdash; and our business &mdash; to move forward and succeed.</i></div><br>
<div></div><ul><li>
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.</li><li>
Robust support for Flexible Working Arrangements
</li><li>Enhanced family-friendly leave benefits
</li><li>Named to the Diversity Best Practices Index
</li><li>Signatory to the UK Women in Finance Charter</li></ul><div></div><div><br>
Learn more at Inclusion &amp; Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.</div><div></div><div><b><br>
Total Rewards</b></div><div>
AXA XL&rsquo;s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.</div><div></div><div><br>
We&rsquo;re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.</div><div></div><div><b><br>
Sustainability</b></div><div>
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called &ldquo;Roots of resilience&rdquo;, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.</div><div><br>
</div><div>Our Pillars:</div><div></div><ul><li><b><br>
Valuing nature: </b>How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society &ndash; are essential to our future. We&rsquo;re committed to protecting and restoring nature &ndash; from mangrove forests to the bees in our backyard &ndash; by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.</li><li><b>
Addressing climate change: </b>The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.</li><li><b>
Integrating ESG: </b>All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We&rsquo;re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.</li><li><b>
AXA Hearts in Action</b>: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL&rsquo;s &ldquo;Hearts in Action&rdquo; programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day &ndash; the Global Day of Giving.</li></ul><div><br>
</div><div>For more information, please see Sustainability at AXA XL.</div><div></div><div><b><br>
Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.</b></div><div></div><div><br>
The U.S. base salary range for this position is USD 139,300-219,300.</div><div></div><div><br>
Actual pay will be determined based upon the individual&rsquo;s skills, experience and location. We strive for market alignment and internal equity with our colleagues&rsquo; pay.</div><div><br>
</div><div>At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL&rsquo;s benefits offerings, please visit US Benefits at a Glance 2025.</div><div></div><div><br>
Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.</div><div></div><div><b><br>
AXA XL is an Equal Opportunity Employer.</b></div></div><div></div>

Claims Manager, Multinational

<div>Job Description:<div></div><p><b><br>
Claims Account Manager &ndash; US Middle Market</b></p><p>
Multiple Locations</p><p>
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.</p><p></p><p><br>
As a Claim Account Manager &ndash; US Mid-Market for the Americas Claims team, you will be responsible for claim account management functions for customers in our growing US Mid-Market business unit, helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrator (&ldquo;TPA&rdquo;) and key distribution partners.</p><p></p><p><b><br>
What you&rsquo;ll be DOING</b>
</p><p>What will your essential responsibilities include?</p><ul><li>
Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the US Mid-Market marketplace.</li><li>
Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.</li><li>
Completion of new account implementations including completion of Welcome/Onboarding meetings with new insured, in-house claims units, TPA and broker partners to ensure all parties are aware of their roles and responsibilities on the claim program.</li><li>
Interaction with the in-house claim units and third-party administrator as needed, to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.</li><li>
Management of the claim review process for the client, including coordinating the necessary internal and external resources to conduct the review, and coordinating the review meeting.</li><li>
Conducting meetings with clients and brokers as necessary to resolve issues and manage the ongoing client relationship.</li><li>
Interaction with the Claims Technical Team on losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.</li><li>
Leading client stewardship meetings to address performance of the Insured and opportunities for improvement, in participation with the in-house claim units and third-party claims administrator.</li><li>
Manage and participate in Lessons Learned calls with internal and external stake holders</li></ul><p></p><p><b><br>
What you will BRING</b></p><p>
We&rsquo;re looking for someone who has these abilities and skills:</p><p><b>
Required Skills and Abilities:</b></p><ul><li>
Broad claims account and vendor management experience: Ideal candidates should have advanced experience within a TPA or Insurance Carrier.</li><li>
Robust organizational abilities to track multiple projects and tasks.</li><li>
Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker&rsquo;s Compensation, Auto, General Liability Property and Umbrella.</li><li>
Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform loss run data evaluations.</li><li>
Education: A Bachelor&rsquo;s Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.</li><li>
Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business partners.</li><li>
Travel is anticipated as up to 20% of the time.</li></ul><p><b>
Who WE are</b></p><div>
AXA XL, the P&amp;C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don&rsquo;t just provide re/insurance, we reinvent it.</div><div></div><div><br>
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.</div><div></div><div><br>
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.</div><div></div><div><br>
Learn more at axaxl.com</div><div></div><p><b><br>
What we OFFER</b></p><div><b>
Inclusion</b></div><div>
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That&rsquo;s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. <i>It&rsquo;s about helping one another &mdash; and our business &mdash; to move forward and succeed.</i></div><br>
<div></div><ul><li>
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.</li><li>
Robust support for Flexible Working Arrangements
</li><li>Enhanced family-friendly leave benefits
</li><li>Named to the Diversity Best Practices Index
</li><li>Signatory to the UK Women in Finance Charter</li></ul><div></div><div><br>
Learn more at Inclusion &amp; Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.</div><div></div><div><b><br>
Total Rewards</b></div><div>
AXA XL&rsquo;s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.</div><div></div><div><br>
We&rsquo;re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.</div><div></div><div><b><br>
Sustainability</b></div><div>
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called &ldquo;Roots of resilience&rdquo;, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.</div><div><br>
</div><div>Our Pillars:</div><ul><li><b>
Valuing nature: </b>How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society &ndash; are essential to our future. We&rsquo;re committed to protecting and restoring nature &ndash; from mangrove forests to the bees in our backyard &ndash; by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.</li><li><b>
Addressing climate change: </b>The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.</li><li><b>
Integrating ESG: </b>All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We&rsquo;re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.</li><li><b>
AXA Hearts in Action</b>: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL&rsquo;s &ldquo;Hearts in Action&rdquo; programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day &ndash; the Global Day of Giving.</li></ul><div><br>
</div><div>For more information, please see Sustainability at AXA XL.</div><div></div><div><br>
The U.S. base salary range for this position is $139,300-219,300 USD.
</div><div>Actual pay will be determined based upon the individual&rsquo;s skills, experience and location. We strive for market alignment and internal equity with our colleagues&rsquo; pay.</div><div></div><div><br>
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL&rsquo;s benefits offerings, please visit US Benefits at a Glance 2025.</div></div><div></div>

Claims Account Manager – US Middle Market

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