Qureos Mentor

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Experience in a similar role
Job description
Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. 
 
Must have Skills : Service Desk Management
Good to Have Skills : Service Desk Voice Support
Key Responsibilities :
a: L1/1.5 Service Desk Call taking profile.
b: Respond to the issues reported by customers predominantly through voice and email, chat.
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes.
e: Follows the incident life cycle as defined by process &ndash; log the incident &ndash; categorize and document &ndash; resolve or assign the incident to the relevant assignment group.
f: Achieve client and Accenture-defined targets.
g. Good communication skills is a must.
h. Willingness to go extra mile for resolving a customer issue and delivery.
<ul><li>1+ year of relevant experience.</li>
</ul>
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</div>

Service Desk Engineer

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
<h2 class="jobSectionHeader">Key Responsibilities:</h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader">Qualifications Required:</h2>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience). 
1+ year of experience in a desktop support, helpdesk, or IT technician role. 
Strong knowledge of Windows OS, Office 365, and basic networking concepts. 
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. 
Excellent communication and interpersonal skills. 
Strong troubleshooting and problem-solving abilities.
<h2 class="jobSectionHeader">Preferred:</h2>
Experience with macOS or Linux environments. 
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. 
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). 
<h2 class="jobSectionHeader"> 
Working Conditions:</h2>
On-site support may be required. 
Occasional lifting of equipment (up to 25 lbs). 
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com</div>

IT Desktop Support

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
<div>We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users. 
 
Key Responsibilities: 
<ul><li>Respond to dispatched service requests for AV setup, support, and troubleshooting.</li><li>Install, configure, test, and maintain AV equipment including:</li><li>Projectors</li><li>Video conferencing systems</li><li>Microphones</li><li>Speakers</li><li>Displays</li><li>Control systems (e.g., Crestron, Extron)</li><li>Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.</li><li>Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.</li><li>Perform preventive and corrective maintenance on AV and IT hardware.</li><li>Respond promptly to service tickets and dispatch to client sites as needed.</li><li>Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.</li><li>Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).</li><li>Execute system upgrades and software installations.</li><li>Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.</li><li>Communicate technical issues and resolutions clearly to non-technical users.</li><li>Coordinate with remote support teams to ensure timely and efficient problem resolution.</li><li>Stay current with emerging technologies and industry best practices.</li></ul> 

Technical Skills: 
<ul><li>Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.).</li><li>Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet).</li><li>Understanding of AV signal flow, cabling standards, and integration best practices.</li><li>Basic network and systems troubleshooting (Windows, MacOS, Linux).</li><li>Ability to read and interpret AV schematics and wiring diagrams.</li><li>Experience in field support, helpdesk, or IT technician roles.</li><li>Proficiency in common IT tools and troubleshooting methodologies.</li></ul> 

Qualifications: 
<ul><li>High school diploma or equivalent (Associate&rsquo;s degree or technical certifications in AV/IT preferred).</li><li>Minimum 2&ndash;3 years of experience in a similar AV or field technician role.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Valid driver&rsquo;s license with willingness to travel on short notice.</li></ul> 

Other Requirements: 
<ul><li>Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.</li><li>Ability to lift and transport AV equipment.</li><li>Professional appearance and a strong customer service mindset.</li><li>Ability to work independently and manage multiple priorities effectively.</li></ul></div>
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</div>

AV Technician

IT Desktop Support- Ankara

Join Axiom Technologies and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Axiom Technologies

ABOUT_COMPANY

Service Desk Engineer

IT Desktop Support

IT Desktop Support

IT Desktop Support

IT Desktop Support

AV Technician

IT Desktop Support- Ankara