Urwah Admin

Axios International

<div>Position: Customer Care Coordinator 


Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (Egypt)

<div>Position: Customer Care Coordinator 
Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (KSA)

<div>Position: Business Excellence &amp; Engagement &ndash; Healthcare Field Role 


Location: Saudi Arabia , Riyadh 
Position Purpose

The purpose of the job is to manage tasks under Business Excellence function in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and external stakeholders and carry out administrative duties which will be both in the field and office based. 


Duties and Responsibilities
<ul>
<li>Maintain consistent communication with hospitals, healthcare providers, distributors, dispensing providers, patients, charities, and any other relevant stakeholders.</li>
<li>Maintain positive feedback from the stakeholders.</li>
<li>Increase the Satisfaction of physicians. Ensure that Axios scope of work is clearly communicated and understood among stakeholders.</li>
<li>Communicate with all the stakeholders on behalf of the Axios, when needed. Liaise with Axios Regional and HQ Teams as needed.</li>
<li>Overseeing and managing the development of material, ensuring accuracy and compliance with regulations.</li>
<li>You'll collaborate with cross-functional teams to create materials, medical education materials, and conference presentations.</li>
<li>Ensure that eligible patients are referred in the program(s) in a timely manner and in accordance with the project workflow and timelines.</li>
<li>Ensure that current patients receive their drugs quickly and efficiently.</li>
<li>Prepare timely monitoring reports (monthly) with patient numbers of referrals and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in &ldquo;real time&rdquo; as patients proceed through the program(s)</li>
<li>Maintain and update electronic program files, including patient and quality assurance data</li>
<li>Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data</li>
<li>Reporting any adverse events/product complaints as per client&rsquo;s requirements and/or Axios SOPPs</li>
<li>Conduct administrative duties for the office.</li>
<li>Work on new proposals or presentations under the business development and new launches department.</li>
<li>Your role also involves staying updated on the latest medical advancements, providing strategic guidance, and maintaining strong relationships with key opinion leaders and healthcare professionals.</li>
<li>Conduct all program activities through exclusive use of Axios&rsquo; Patient Management System (PMS).</li>
<li>Additional duties as assigned.</li></ul> 


Relationships
<ul>
<li>Supervise and work closely with the team in the region.</li>
<li>Work with project team leaders as well as the related divisions of Axios 
</li>
<li>Maintain ongoing and frequent communication with project team leaders, including Axios regional and global staff</li></ul> 


Competencies
<ul>
<li>Communication skills</li>
<li>Problem handling
</li><li>Negotiation skills</li>
<li>Initiative</li>
<li>Technical skills</li>
<li>Presentation skills</li>
<li>Project management
</li><li>Knowledge and information sharing</li></ul> 


Educational Background and Experience
<ul>
<li>At least 2-5 years of professional experience in the healthcare sector is ideal</li>
<li>Excellent command of both spoken and written English
</li><li>Excellent communication skills</li>
<li>Excellent networking skills</li>
<li>Experience in data monitoring and management is an advantage</li>
<li>Experience coordinating and handling logistics/supply chain is a plus</li>
<li>Experience in communication service management</li>
<li>In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus</li></ul> 


Job Circumstances
<ul>
<li>The position is based in our Regional office and it requires frequent travel to hospitals, clinics, healthcare facilities, and partners which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Business Excellence & Engagement – Healthcare Field Role

<div>Business Monitoring &amp; Competitive Advantage (BMCA) Specialist- Operational Audit Management 
Position Purpose

The BMCA Specialist plays a critical role in driving operational excellence, monitoring program quality, and supporting strategic initiatives across Patient Support Programs (PSPs). This position oversees performance tracking, leads analytical reviews, and supports internal and external reporting. The Specialist also contributes to program innovation and business insights to enhance competitive advantage and access impact.

The ultimate purpose of this role is to shape and support sustainable access strategies globally by leveraging business intelligence, monitoring tools, and collaborative engagement to maximize medical benefits for patients. 


Duties and Responsibilities
<ul>
<li>Act as the primary focal point for assigned internal and external audits, managing the full audit lifecycle from notification to formal closure.</li>
<li>Review and interpret audit scopes, regulatory requirements, and contractual obligations to define the audit response strategy.</li>
<li>Validate audit responses, CAPAs, and supporting documentation to ensure accuracy, regulatory compliance, and alignment with Axios SOPPs.</li>
<li>Lead coordination with internal stakeholders to address audit findings, clarify root causes, and define corrective and preventive actions.</li>
<li>Perform trend analysis across audit findings to identify recurring risks, control weaknesses, or system-level gaps.</li>
<li>Ensure timely closure of audit findings and provide status updates to the BMCA Lead and senior stakeholders.</li>
<li>Support client and auditor communications, including clarification calls, follow-up questions, and final report reviews.</li>
<li>Supervise the real-time tracking and monitoring of patient progress and logistics through Axios&rsquo; Patient Management System (PMS).</li>
<li>Prepare and validate monthly, quarterly, and ad hoc reports for internal use and client submissions.</li>
<li>Support quality assurance initiatives by conducting trend analyses and contributing to quarterly quality reports.</li>
<li>Collaborate with department leads, program teams, and external stakeholders to ensure seamless service delivery and compliance with ethical standards.</li>
<li>Oversee the reporting of adverse events and product complaints as per client protocols and Axios SOPPs.</li>
<li>Contribute to the design, update, and implementation of SOPs and monitoring tools to support effective program governance.</li>
</ul><ul><li>Attend and complete all required trainings provided by the pharmaceutical companies, including Pharmacovigilance and Product Training, with a clear understanding of how to collect and report safety data.</li>
</ul><ul><li>Mentor junior team members within the BMCA unit and support their development.</li>
<li>Represent the BMCA department in cross-functional initiatives and internal meetings.</li>
<li>Monitor implementation of training completion across teams (e.g., Pharmacovigilance, product, and compliance training).</li>
<li>Support risk mitigation and early warning mechanisms for non-compliance, deviations, or program gaps.</li>
<li>Ensure that documentation, controls, and dashboards reflect international best practices and Axios policies.</li>
<li>Participate in strategic discussions related to program optimization, access strategy, and stakeholder engagement.</li>
<li>Support the implementation and monitoring of program efficiency initiatives, including tracking team performance indicators, identifying capacity gaps, and contributing to continuous improvement efforts across functions.</li>
<li>Perform any other responsibilities assigned by the BMCA Lead or department leadership.</li></ul> 


Relationships
<ul>
<li>Supervise and work closely with the team.</li>
<li>Work with project team leaders as well as the related divisions of Axios 
</li>
<li>Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff</li></ul> 


Competencies
<ul>
<li>Application of job Knowledge 
</li>
<li>Concern for Order and Quality
 
</li><li>Adaptability and flexibility 
</li>
<li>Dependability</li> 
<li> 
Teamwork</li> 
<li> 
Communication skills</li>
<li> 
Problem handling
</li><li> 
Project management
</li><li> 
Negotiation skills</li>
<li>Presentation skills</li></ul> 


Educational Background and Experience 
<ul>
<li> 
At least 2-5 years of professional experience in healthcare sector is ideal</li>
<li> 
Excellent command of both spoken and written English
</li><li> 
Excellent communication skills</li>
<li> 
Excellent networking skills</li>
<li> 
Experience in data monitoring and management is an advantage</li>
<li> 
Experience coordinating and handling logistics/supply chain is a plus</li>
<li> 
Experience in communication service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office and may require frequent travel to other locations, including offices outside your designated region, as needed 
.</li>
<li> 
Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Business Monitoring & Competitive Advantage (BMCA) Specialist

<div>Position: Business Monitoring &amp; Competitive Advantage (BMCA) Coordinator- Contract Management 
Position Purpose

The BMCA Coordinator is responsible for supporting the effective implementation, tracking, and continuous improvement of Patient Access Programs and strategic initiatives across Axios operations. The role plays a key part in ensuring the integrity, efficiency, and competitiveness of business monitoring functions, with a focus on data analysis, compliance oversight, process optimization, and stakeholder engagement.

This position bridges operational functions with strategic execution, providing actionable insights that enhance decision-making, ensure program alignment with business goals, and uphold Axios' standards of excellence. It also supports the identification of trends, risks, and opportunities that influence patient outcomes and market positioning. The ultimate purpose of this role is to expand access strategies among the globe to maximize patient medical benefits. 


Duties and Responsibilities
<ul>
<li>Coordinate the contract lifecycle administration, including tracking of new contracts, amendments, renewals, and terminations.</li>
<li>Maintain contract obligation trackers covering operational, reporting, governance, and compliance requirements.</li>
<li>Coordinate internal contract reviews with Legal, Compliance, IT, Finance, and Operations teams to collect inputs and consolidate feedback.</li>
<li>Support preparation of contract summaries and obligation handover documents for operational teams.</li>
<li>Track contract approval status and follow up with stakeholders to ensure timely execution.</li>
<li>Ensure contract documentation is stored in accordance with document control standards and is audit-ready at all times.</li>
<li>Coordinate with internal teams and external stakeholders (e.g., hospitals, pharmacies, distributors) to ensure effective delivery of patient support services.</li>
<li>Consolidate and analyze program data to track progress against goals, and flag deviations or challenges.</li>
<li>Collaborate effectively with staff, healthcare providers, and other professionals to ensure the highest quality of care and service delivery.</li>
<li>Assist Program Managers in managing Patient Support Programs (PSPs), liaising with hospitals, patients, and other key stakeholders.</li>
<li>Coordinate with regional staff on all internal and external audits and ensure audit readiness and compliance.</li>
<li>Monitor program performance through established KPIs and support performance improvement initiatives.</li>
<li>Track and manage patient files in real time, ensuring accurate and up-to-date information across all program phases.</li>
<li>Prepare timely monitoring reports on patient numbers, logistics, and quality assurance, support quarterly internal and client reporting.</li>
<li>Attend and complete all required trainings provided by the pharmaceutical companies, including Pharmacovigilance and Product Training, with a clear understanding of how to collect and report safety data.</li>
<li>Be familiar with Axios&rsquo; Patient Management System (PMS) and use it to review program-related activities to ensure compliance and consistency.</li>
<li>Develop and maintain cooperative working relationships that support seamless and integrated service delivery.</li>
<li>Document all services accurately and in a timely manner, ensuring compliance with ethical, legal, and professional standards.</li>
<li>Ensure adherence to all relevant legislation, Axios policies, SOPPs, and the Axios Code of Conduct.</li>
<li>Report any adverse events or product complaints as per client requirements and Axios procedures.</li>
<li>Support Axios governance activities by monitoring processes, applying control measures, and ensuring regulatory and internal compliance.</li>
<li>Lead periodic meetings with Axios leadership and department heads to provide updates on program progress and performance.</li>
<li>Promote awareness and adherence to escalation protocols for deviations, incidents, and non-compliance.</li>
<li>Ensure services are patient-centric and aligned with ethical and professional standards of care.</li>
<li>Perform additional duties as assigned to support business monitoring and strategic initiatives.</li></ul> 


Relationships
<ul>
<li>Supervise and work closely with the team.</li>
<li>Work with project team leaders as well as the related divisions of Axios 
</li>
<li>Maintain ongoing and frequent communication with Axios staff across the globe</li></ul> 


Competencies
<ul>
<li>Application of job Knowledge 
</li>
<li>Concern for Order and Quality
 
</li><li>Adaptability and flexibility 
</li>
<li>Dependability</li> 
<li> 
Teamwork</li> 
<li> 
Communication skills</li>
<li> 
Problem handling
</li>Project management 
<li>
</li></ul> 
 
Educational Background and Experience 
<ul>
<li> 
At least 2-5 years of professional experience in healthcare sector is ideal</li>
<li> 
Excellent command of both spoken and written English
</li><li> 
Excellent communication skills</li>
<li> 
Experience in data monitoring and management is an advantage</li>
<li> 
Experience in communication service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office and may require frequent travel to other locations, including offices outside your designated region, as needed.</li>
<li> 
Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Business Monitoring & Competitive Advantage (BMCA) Coordinator

<div>Position: Business Monitoring &amp; Competitive Advantage (BMCA) Lead-Contract Management 
Position Purpose

The BMCA Lead is responsible for driving the strategic vision, implementation, and oversight of business monitoring and competitive advantage initiatives across Axios-supported programs. This role ensures the consistent application of monitoring measures, and performance standards to enhance patient support delivery and optimize access solutions.

The ultimate purpose of this role is to lead, shape, and scale business monitoring frameworks that strengthen Axios&rsquo; global access strategy and maximize medical benefits for patients worldwide. 


Duties and Responsibilities 

<ul>
<li>Own contractual governance across all programs and regions, ensuring consistency in interpretation and implementation of contract requirements.</li>
<li>Approve operational positions on contracts, amendments, and deviations prior to client engagement or execution.</li>
<li>Lead strategic discussions with clients on contractual risks, amendments, renewals, and exit planning.</li>
<li>Ensure contract standards align with Axios risk appetite, compliance frameworks, and long-term sustainability objectives.</li>
<li>Oversee escalation of contractual risks to executive leadership and drive organization-wide improvements in contract governance.</li>
<li>Act as the senior authority for contract interpretation in audits, disputes, and regulatory engagements.</li>
<li>Set the strategic direction and priorities for business monitoring and competitive advantage activities across the organization.</li>
<li>Oversee the development, implementation, and continuous refinement of program monitoring methodologies, dashboards, and quality indicators.</li>
<li>Provide strategic insights and advisory support to executive leadership regarding program performance, compliance risks, and access opportunities.</li>
<li>Ensure accurate and timely internal and external reporting, including monthly KPIs, quarterly performance reviews, and client audits.</li>
<li>Act as a key liaison with pharmaceutical partners and high-level stakeholders for strategic alignment on program monitoring, escalation management, and improvement plans.</li>
<li>Mentor and manage the BMCA team (Specialists, Coordinators, and Interns), setting objectives, ensuring performance, and enabling career growth.</li>
<li>Drive innovation and efficiency by identifying trends, forecasting risk, and implementing automation or technology and process enhancements.</li>
<li>Participate in proposal development, SOP design, and monitoring tool creation to support new programs or global expansion.</li>
</ul><ul><li>Attend and complete all required trainings provided by the pharmaceutical companies, including Pharmacovigilance and Product Training, with a clear understanding of how to collect and report safety data.</li>
</ul><ul><li>Lead audit readiness efforts, supporting both internal and third-party audits, and ensuring all actions are tracked to closure.</li>
<li>Support strategic business reviews and participate in access strategy planning with the wider leadership team.</li>
<li>Promote a culture of accountability, data quality, and compliance throughout the organization.</li>
<li>Ensure a strong understanding and consistent implementation of international standards and applicable policies related to Axios&rsquo; service offerings.</li>
<li>Oversee compliance with all relevant local laws, regulations, industry codes, and Axios&rsquo; internal Code of Conduct.</li>
<li>Promote and empower a proactive culture of escalation related to deviations, non-compliance, and potential risks&mdash;ensuring timely reporting and corrective action planning.</li>
<li>Lead monitoring activities to maintain operational integrity across all Axios-supported programs.</li>
<li>Represent the BMCA function in senior-level internal and external forums.</li></ul> 


Relationships
<ul>
<li>Supervise and work closely with the team.</li>
<li>Work with project team leaders as well as the related divisions of Axios 
</li>
<li>Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff</li></ul> 


Competencies
<ul>
<li>Application of job Knowledge 
</li>
<li>Concern for Order and Quality
 
</li><li>Adaptability and flexibility 
</li>
<li>Dependability</li> 
<li> 
Teamwork</li> 
<li> 
Communication skills</li>
<li> 
Problem handling
</li><li> 
Project management
</li><li> 
Negotiation skills</li>
<li> 
Presentation skills</li>
<li>Knowledge and information sharing</li></ul> 


Educational Background and Experience 
<ul>
<li> 
At least 2-5 years of professional experience in healthcare sector is ideal</li>
<li> 
Excellent command of both spoken and written English
</li><li> 
Excellent communication skills</li>
<li> 
Excellent networking skills</li>
<li> 
Experience in data monitoring and management is an advantage</li>
<li> 
Experience coordinating and handling logistics/supply chain is a plus</li>
<li> 
Experience in communication service management</li></ul> 
Job Circumstances 
<ul>
<li> 
The position is based in our regional office and may require frequent travel to other locations, including offices outside your designated region, as needed.</li>
<li> 
Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Business Monitoring & Competitive Advantage (BMCA) Lead

<div>Position: Business Excellence &amp; Engagement Coordinator

Location:Dokki, Giza 
Position Purpose

The purpose of the job is to manage tasks under Business Excellence function in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and external stakeholders and carry out administrative duties which will be both in field and office-based. 


Duties and Responsibilities 
<ul>
<li> 
Maintain consistent communication with hospitals, healthcare providers, distributers, dispensing providers, patients, charities, and any other relevant stakeholder.</li>
<li> 
Maintain positive feedback from the stakeholders.</li>
<li> 
Increase Satisfaction of physicians. Ensure that Axios scope of work is clearly communicated and understood among stakeholders.</li>
<li> 
Communicate with all the stakeholders on behalf of the Axios, when needed. Liaise with Axios Regional and HQ Teams as needed.</li>
<li> 
Overseeing and managing the development of material, ensuring accuracy and compliance with regulations.</li>
<li> 
You'll collaborate with cross-functional teams, to create materials, medical education materials, and conference presentations.</li>
<li> 
Ensure that eligible patients are referred in the program(s) in a timely manner and in accordance with the project workflow and timelines.</li>
<li> 
Ensure that current patients receive their drugs quickly and efficiently.</li>
<li> 
Prepare timely monitoring reports (monthly) with patient numbers of referrals and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in &ldquo;real time&rdquo; as patients proceed through the program(s)</li>
<li> 
Maintain and update electronic program files, including patient and quality assurance data</li>
<li> 
Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data</li>
<li> 
Reporting any adverse events/product complaints as per client&rsquo;s requirements and/or Axios SOPPs</li>
<li> 
Conduct administrative duties for the office.</li>
<li> 
Work on new proposals or presentations under business development and new launches department.</li>
<li> 
Your role also involves staying updated on the latest medical advancements, providing strategic guidance, and maintaining strong relationships with key opinion leaders and healthcare professionals.</li>
<li> 
Conduct all program activities through exclusive use of Axios&rsquo; Patient Management System (PMS).</li>
<li> 
Track, manage, and analyze business opportunities, leads, and stakeholder engagements using the CRM system to support program growth, new initiatives, and strategic planning.</li>
<li> 
Ensure CRM and program data is continuously monitored, validated, and cleaned to maintain high data quality, accuracy, and compliance across all reports and analyses.</li>
<li> 
Generate regular CRM-based dashboards, reports, and insights, analyzing trends, performance metrics, and opportunity pipelines to support data-driven decision-making.</li>
<li> 
Collaborate optimally with cross-functional teams (business development, operations, medical, and regional teams) to align data, share insights, and ensure seamless execution of opportunities, programs, and new launches.</li>
<li> 
Additional duties as assigned.</li></ul> 


Relationships 
<ul>
<li>Supervise and work closely with the team in the region.</li>
<li>Work with project team leaders as well as the related divisions of Axios 
</li>
<li>Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff</li></ul> 


Competencies 
<ul>
<li> 
Communication skills</li>
<li> 
Problem handling
</li><li> 
Negotiation skills</li>
<li> 
Initiative</li>
<li> 
Technical skills</li>
<li> 
Presentation skills</li>
<li> 
Project management
</li><li> 
Knowledge and information sharing</li>
<li> 
CRM and Data Management</li>
<li> 
Graphic Design</li></ul> 


Educational Background and Experience 
<ul>
<li> 
At least 2-5 years of professional experience in healthcare sector is ideal</li>
<li> 
Excellent command of both spoken and written English
</li><li> 
Excellent communication skills</li>
<li> 
Excellent networking skills</li>
<li> 
Experience in data monitoring and management is an advantage</li>
<li> 
Experience coordinating and handling logistics/supply chain is a plus</li>
<li> 
Experience in communication service management</li>
<li> 
In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it requires frequent travel to hospitals, clinics, healthcare facilities and partners which may be outside your designated region.</li>
<li> 
Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Business Excellence & Engagement Coordinator

Join Axios International and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.