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Axios Professional Recruitment

Axios Professional Recruitment is partnered with a commercial plumbing and heating company in Grand Rapids seeking a full time Service Coordinator - Dispatcher. The ideal candidate will be able to manage a high volume of orders, assign work orders to technicians, and communicate effectively with customers and technicians.
 
Responsibilities
 
<ul>
<li>Receive and log all service requests, assign work order numbers, and track the status of each work order.</li>
<li>Communicate with customers regarding service requests, including scope of work, urgency, and scheduling.</li>
<li>Dispatch Service Department technicians based on skills, location, customer needs, and job priority.</li>
<li>Communicate with technicians daily to review job scope, scheduled tasks, and upcoming service calls.</li>
<li>Review and schedule service projects with the Office Manager and/or Service Manager to maximize efficiency and profitability; follow up on results and recommend process improvements.</li>
<li>Issue purchase orders for service materials as needed.</li>
<li>Coordinate and schedule work with subcontractors and material suppliers.</li>
<li>Verify weekly payroll by comparing service ticket hours with posted labor hours to ensure accuracy.</li>
<li>Monitor open work orders and follow up or reschedule future work as needed.</li>
<li>Maintain and send contracts, schedules, and backflow reports to townships and/or customers as required.</li>
<li>Complete and submit permit requests.</li>
<li>Maintain CSD1 documentation for the company and its customers.</li>
<li>Coordinate, schedule, and maintain preventative maintenance (PM) contracts.</li>
</ul>
Qualifications
 
<ul>
<li>5+ years of customer service experience in a high-volume call and order environment.</li>
<li>Strong organizational and multitasking skills with the ability to manage multiple service requests simultaneously.</li>
<li>Ability to prioritize urgent service calls and adjust technician schedules in a fast-paced environment.</li>
<li>Excellent verbal and written communication skills when working with customers, technicians, vendors, and internal staff.</li>
<li>Proficiency with dispatching or service management software (Spectrum preferred) and Microsoft Office applications, including Outlook, Excel, and Word.</li>
<li>Ability to work standard business hours with occasional flexibility for urgent service coordination if needed.</li>
<li>Familiarity with construction, plumbing, appliance, HVAC or other service industry operations preferred.</li>
<li>High school diploma or equivalent required.</li>
</ul>
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
 
Good luck, we look forward to reviewing your application!

Service Coordinator - Dispatcher

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Axios Professional Recruitment

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Service Coordinator - Dispatcher