Qureos Mentor

Axis Max Life Insurance

<div><div><div><div><h3 class="jobSectionHeader"><b>About Axis Max Life</b></h3><p>
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (&ldquo;MFSL&rdquo;) and Axis Bank Limited.</p><p>
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.</p><p>
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.</p><p><b><i>
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply</i></b></p></div></div></div><div><div><div><div><div><div><div><div><p><b>
Job Description</b></p></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><br>
<div><div><b>
Job Title</b></div><div> Deputy Manager &ndash; Customer Engagement</div><div><b> Location</b></div><div> Branch Name</div></div><br>
<div><div><b>
Department</b></div><div> Customer Engagement</div><div><b> Function</b></div><div> Operations- Agency</div></div><br>
<div><div><b>
Reporting to</b></div><div> Sr. Manager - Customer Engagement</div><div><b> Band</b></div><div> 5B</div></div><div><div><p><b><br>
Key Responsibilities:</b></p><ul><li>Managing office administration assets and upkeep of the same.</li></ul><ul><li>Agents Contracting</li></ul><ul><li>New Business Processing</li></ul><ul><li>Banking of Initial &amp; Renewal Premium</li></ul><ul><li>Managing Petty cash &amp; vendor payments</li></ul><ul><li>Retention of Surrender Requests</li></ul><ul><li>Execution of all Service Requests - Post Policy Issuance</li></ul><ul><li>Reverting on customer queries and complaints</li></ul><ul><li>Maintaining high NPS Scores</li></ul><ul><li>Life and Health Claims processing</li></ul><ul><li>Handling compliance issues.</li></ul><ul><li>Audit Rating</li></ul><p>
.</p></div><div><p><b><br>
Measure of Success:</b></p><ul><div>
Service to Delight- 3Days</div><div>
Customer Engagement - 70%</div><div>
Surrender Retention - 68%</div><div>
NPS-85</div><div>
100% Banking with 24 hours.</div><div>
Vendor payment TAT should be &lt; 10 days</div><div>
Surrender Requests &lt;1%</div><div>
100 % Accuracy of POS requests</div><div>
100 % Accuracy of Customer service</div><div>
Zero Day upload of POS &amp; Claims Docs in FTP server.</div></ul><p>
Audit rating 2</p></div></div></div><div></div><div><div><div><p><b><br>
Desired qualifications and experience:</b></p><ul><li>Graduate / Post-Graduate in any discipline.</li></ul><ul><li>3-5 years experience handling front end customer services</li></ul><ul><li>Knowledge of service quality is required</li></ul></div></div><p></p><div><div><p><b><br>
About Axis Max Life Insurance</b></p><p>
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (&ldquo;MFSL&rdquo;) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.</p><p></p><p><b><i><br>
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply</i></b></p></div></div></div></div></div></div></div></div><p></p><div><div><div><div><p><b><br>
State</b></p></div><div><p>
Tamil Nadu</p></div></div></div></div><div></div><div><div><div><div><div><p><b>
Branch</b></p></div><div><p>
Chennai - GO2</p></div></div></div></div><div><div><div><div><p><b>
Department</b></p></div><div><p>
Operations</p></div></div></div></div><div><div><div><div><p><b>
Function</b></p></div><div><p>
Operations - Bancassurance &amp; DST</p></div></div></div></div></div><div><div><div><p><b>
Posted On</b></p></div><div><p>
08-Dec-2025</p></div></div></div></div></div></div></div></div><p></p>

Deputy Manager - Customer Engagement (Axis)

<div><div><div><div><h3 class="jobSectionHeader"><b>About Axis Max Life</b></h3><p>
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (&ldquo;MFSL&rdquo;) and Axis Bank Limited.</p><p>
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.</p><p>
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.</p><p><b><i>
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply</i></b></p></div></div></div><div><div><div><div><div><div><div><div><p><b>
Job Description</b></p></div><div><p><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><br>
<div><div><b>
Position</b></div><div> CM</div><h2 class="jobSectionHeader"><b>
Incumbent</b></h2><div>
</div></div><br>
<div><div><b>
Department</b></div><div> CRT</div><div><b> Function</b></div><div> Renewals</div></div><br>
<div><div><b>
Reporting to</b></div><div> AVP &ndash; Renewals</div><div><b> Band</b></div><div> 4B</div></div><br>
<div><div><b>
Location</b></div><div> Gurgaon &ndash; 90C</div><div><b> Team size (D/I)</b></div><h3 class="jobSectionHeader"><b>
1-2 employees</b></h3></div><p></p><div><div><p><b><br>
JOB SUMMARY:</b></p><p>
The incumbent will be accountable for the end-to-end oversight of Onboarding Controls within the Customer Retention team. This includes implementing robust controls at the initial login stage followed by thorough validation and verification processes. Additionally, the role involves monitoring and tracking effectiveness across all market conduct parameters.</p></div></div><p></p><div><div><p><b><br>
Key Responsibilities</b></p><p></p><ul><div><br>
Oversee and monitor end-to-end onboarding controls to ensure portfolio quality and compliance.</div><div>
Drive automation and digitization of reports to enhance efficiency and accuracy.</div><div>
Identify and escalate early warning indicators that could impact renewal performance.</div><div>
Analyze data to determine root cause of issues and assess the effectiveness of implemented solutions.</div><div>
Partner with IT teams for system enhancements and updates.</div><div>
Collaborate with stakeholders such as IT and BPMA to ensure timely delivery and completion of initiatives.</div><div>
Maintain consistent follow-up on launched initiatives to achieve 100% desired outcomes.</div><div>
Implementation of industry best practices along with insighting to improve the journey.</div></ul></div><p></p><div><p><b><br>
Measures of Success</b></p><ul><div>
Quality of Sales</div><div>
Persistency target</div><div>
Renewal Income</div><div>
On Schedule delivery all requirements</div><div>
Contribution in implementing various initiatives and their output tracking.</div></ul><p></p><p><b><br>
Key Goal (Business)</b></p><ul><div>
Persistency tracking</div><div>
Renewal Income Collection</div><div>
Efficiency tracking</div><div>
Cross functional Coordination</div></ul><p></p><p><b><br>
Key competencies/skills required</b></p><ul><div>
Must have a minimum of 9-10 years of experience in Onboarding/Customer retention department.</div><div>
Should be a graduate from a top-tier B-school with a strong drive to create meaningful impact and deliver transformative change</div><div>
Knowledge/Understanding of Renewals/Persistency is a must</div><div>
Should have strategic mindset to drive the controls</div><div>
Excellent in communication, document creation and presentation</div><div>
Good PR skills and able to get the work done from other depts.</div><div>
Growth mindset and self-motivated</div></ul></div></div><br>
</div></p></div></div></div></div><div><div><div><div><p><b>
State</b></p></div><div><p>
Home Office</p></div></div></div></div><div></div><div><div><div><div><div><p><b>
Branch</b></p></div><div><p>
Gurugram -90C</p></div></div></div></div><div><div><div><div><p><b>
Department</b></p></div><div><p>
Operations</p></div></div></div></div><div><div><div><div><p><b>
Function</b></p></div><div><p>
Operations - Renewals</p></div></div></div></div></div><div><div><div><p><b>
Posted On</b></p></div><div><p>
08-Dec-2025</p></div></div></div></div></div></div></div></div><p></p>

Chief Manager - Renewals

<div><div><div><div><h3 class="jobSectionHeader"><b>About Axis Max Life</b></h3><p>
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (&ldquo;MFSL&rdquo;) and Axis Bank Limited.</p><p>
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.</p><p>
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.</p><p><b><i>
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply</i></b></p></div></div></div><div><div><div><div><div><div><div><div><p><b>
Job Description</b></p></div><div><div><p>
Key Responsibilities &amp; Relationships</p><p>
Incident and Problem Management</p><ul><li>Drive and govern day-to-day production support operations for assigned</li></ul><p>
applications.</p><ul><li>Lead Sev1/Sev2 triage calls, ensure timely business communication, and</li></ul><p>
coordinate cross-functional actions until resolution.</p><ul><li>Manage incident ageing, backlog, trends, and publish dashboards/MIS</li></ul><p>
for leadership review.</p><ul><li>Govern and track RCAs/RCCAs to closure and ensure reduction in repeat</li></ul><p>
incidents.</p><ul><li>Co-lead the problem management process&mdash;identify patterns, raise</li></ul><p>
problem tickets, and ensure long-term fixes with technical teams.</p><p>
Service Delivery &amp; SLA Governance</p><ul><li>Ensure adherence to SLAs, SLEs, OLAs for all production and application</li></ul><p>
support activities.</p><ul><li>Track and govern vendor performance, ensuring timely delivery and</li></ul><p>
quality of service.</p><ul><li>Monitor operational hygiene&mdash;ticket quality, ageing, escalations,</li></ul><p>
communication standards, and audit compliance.</p><p>
Stakeholder &amp; Vendor Management</p><ul><li>Act as primary liaison with business stakeholders, IT teams, and partner</li></ul><p>
vendors for issue resolution and updates.</p><ul><li>Coordinate with third-party vendors for escalations, performance</li></ul><p>
reviews, and service improvements.</p><ul><li>Ensure transparent and timely communication regarding incidents,</li></ul><p>
service disruptions, and performance trends.</p><p>
Monitoring &amp; Operational Excellence</p><ul><li>Use enterprise monitoring tools (Dynatrace, AppDynamics, CloudWatch,</li></ul><p>
etc.) to track application performance and proactively flag issues.</p><ul><li>Ensure continuous service improvement through analysis, process</li></ul><p>
enhancements, and automation opportunities.</p><ul><li>Maintain knowledge bases, SOPs, checklists, and ensure readiness for</li></ul><p>
audits and compliance.</p><p>
Reporting &amp; Governance</p><ul><li>Publish dashboards for incident trends, application stability, SLA</li></ul><p>
compliance, and operational metrics.</p><ul><li>Support governance forums&mdash;Weekly/Monthly service reviews, MIM</li></ul><p>
bridge, Problem Review Board, etc.</p></div></div></div></div></div><div><div><div><div><p><b>
State</b></p></div><div><p>
Home Office</p></div></div></div></div><div></div><div><div><div><div><div><p><b>
Branch</b></p></div><div><p>
Gurugram -90C</p></div></div></div></div><div><div><div><div><p><b>
Department</b></p></div><div><p>
Digital Technology</p></div></div></div></div><div><div><div><div><p><b>
Function</b></p></div><div><p>
IT Service Delivery &amp; Operations</p></div></div></div></div></div><div><div><div><p><b>
Posted On</b></p></div><div><p>
04-Dec-2025</p></div></div></div></div></div></div></div></div><p></p>

Chief Manager - IT Services

<div><div><div><div><h3 class="jobSectionHeader"><b>About Axis Max Life</b></h3><p>
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (&ldquo;MFSL&rdquo;) and Axis Bank Limited.</p><p>
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.</p><p>
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.</p><p><b><i>
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply</i></b></p></div></div></div><div><div><div><div><div><div><div><div><p><b>
Job Description</b></p></div><div><p>
Function Summary Talent Acquisition function is primarily responsible for Enabling the organization to attract best talent and fulfill the hiring requirements at all levels in the best possible time at the right cost. Job SummaryWe are looking for a Manager - Talent Acquisition to fulfill the hiring requirements and implement recruiting strategies for hiring for front line roles. As the front-line recruiter, you will be responsible to hire the best talent within the timelines at optimal costs and create an environment which enables successful immersion of new hires with the organization culture and standards of operations. You will be the custodian of the recruitment procedures, from sourcing to hiring and ensuring 100% compliance to the standard operating procedures. Key Responsibilities&bull;Effectively manage the recruitments for the roles assigned including, but not limited to:&bull;Ensure positions fill with the right talent and as per the measures of success &bull;Developing and/or identifying innovative, creative and cost effective approaches for sourcing and selection that generate a pipeline of highly desirable and diverse candidates &bull;Responsible to manage &amp; attain targeted Source Mix, increase output of low costing hiring sources.&bull;Implement recruiting brand management and social media strategy that will enhance and compliment the recruiting and talent acquisition strategies. &bull;Taking responsibility for all talent acquisition metrics, reporting and the integrity of the data, ensuring data accuracy, timeliness and effectiveness of tool for past trends and forecasting. &bull;Develops and maintain performance metrics that provide clarity of trending, benchmarking and insight for making program and process improvements. &bull;Vendor Management - Selection, engagement, delivery management, Cost management and assessment &bull;Referral Programs/ Consultant contests: Effectively managing employee and vendor engagement to directly impact cost/ TAT of hiring&bull;Ensure accountability for all external and internal parties involved in the recruiting process for compliance with applicable applicant tracking, interviewing and hiring requirements. &bull;Ensure compliance with all external regulatory and internal policy recruiting and hiring requirements&bull;Collaborate with business partners and hiring managers to drive effectiveness of talent acquisition activities by effective stake holder management &bull;Participate in new age initiatives and projects and accept additional responsibilities as assigned by one&rsquo;s supervisor or other manager related to the position/department.Key skills required?Excellent communication &amp; presentation skills?Resilience and agility?Strong networking orientation and skills ?Strong relationship building capability?Sharp analytical orientation?Strong Work ethics?Lateral Thinking?Inclusive and collaborative?High on accountability?Managing multiple stakeholders ?Result orientation?Drive and passion?Ability operate in a challenging, changing environment?Proficiency in MS Office &ndash; PPT/ Excel Desired Qualifications&bull;Graduate/Post Graduate &bull;Working experience in a reputed national or international company for around 3-4 years&bull;Must have worked in an environment having used Automated processes for hiring.&bull;Proven track record of conceptualizing and implementing talent acquisition initiatives.&bull;Team Player with excellent communication and interpersonal skills who can function effectively at all levels of an organization.&bull;Ability to negotiate and actively facilitate change in culture, strategy, process etc.&bull;Project management skills with a proven track record for delivery of practical business solutions.</p></div></div></div></div><div><div><div><div><p><b>
State</b></p></div><div><p>
Home Office</p></div></div></div></div><div></div><div><div><div><div><div><p><b>
Branch</b></p></div><div><p>
Gurugram -90C</p></div></div></div></div><div><div><div><div><p><b>
Department</b></p></div><div><p>
Human Resources</p></div></div></div></div><div><div><div><div><p><b>
Function</b></p></div><div><p>
Distribution Talent Acquisition</p></div></div></div></div></div><div><div><div><p><b>
Posted On</b></p></div><div><p>
04-Dec-2025</p></div></div></div></div></div></div></div></div><p></p>

Assistant Manager - Distribution Talent Acquisition

<div><div><div><div><h3 class="jobSectionHeader"><b>About Axis Max Life</b></h3><p>
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (&ldquo;MFSL&rdquo;) and Axis Bank Limited.</p><p>
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.</p><p>
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.</p><p><b><i>
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply</i></b></p></div></div></div><div><div><div><div><div><div><div><div><p><b>
Job Description</b></p></div><div><div><div><div><div><b>
Job Description</b></div></div><br>
<div><div><b>
Position</b></div><div> Assistant Manager &ndash; Business Operations</div><div><b> No. of Positions</b></div><div> 1</div></div><br>
<div><div><b>
Department</b></div><div> Direct Sales Force</div><div><b> Function</b></div><div> DSF &ndash; Operations</div></div><br>
<div><div><b>
Reporting to</b></div><div> Manager - Business Operations &ndash; 90C, Gurgaon, DSF</div><div><b> Band</b></div><div> 5A</div></div><br>
<div><div><b>
Location</b></div><div> Kolkata Defence</div><div><b> Last date of submission</b></div></div><div></div><div><div><p><b><br>
Key Responsibilities:</b></p><p>
&Uuml; Maximize Applied to paid to meet business plan</p><p>
&Uuml; Hub Hold Cases resolution within TAT</p><p>
&Uuml; NFTR % Reduction</p><p>
&Uuml; MIS and Reports/Dashboards</p><p>
&Uuml; Follow-up for GO Actionable resolution</p><p>
&Uuml; Booking &amp; Tracking of Medical reports</p><p>
&Uuml; Customer complaint resolution within TAT</p><p>
&Uuml; Maximize MFYP Collection and Renewals</p><p>
&Uuml; Ensure NC cracking through field</p><p>
&Uuml; Auto-pay Traction / ECS Registration</p><p>
&Uuml; POSV / Welcome Call</p><p>
&Uuml; Managing end to end operational process along with teams in the field &amp; distribution leaders</p><p>
&Uuml; Liaison with UW, Policy Issuance, Finance, IT, for smooth processing &amp; service delivery across locations.</p><p>
&Uuml; Managing dashboard for Quality of business</p><p>
&Uuml; Adoption of various digital initiatives among distribution</p></div><p></p><div><p><b><br>
Measure of Success:</b></p><ul><li>Timely &amp; Accurate MIS</li></ul><ul><li>Timely WIP Movement to timely business processing</li></ul><ul><li>Improvement in key processes across field</li></ul><ul><li>Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT &amp; 13th / 25th Month persistency / Collections</li></ul><ul><li>Meeting Targets of MFYP and Renewals.</li></ul><ul><li>POS Discrepancy Rate &amp; resolution TAT</li></ul><ul><li>Auto-pay Registration Conversion %</li></ul><ul><li>Audit Rating</li></ul></div></div><p></p><div><div><p><b><br>
Desired qualifications and experience:</b></p><ul><li>Must have a minimum of 3-5 years of experience of which at least 2 yrs. in customer service / operations / Finance</li></ul><ul><li>Preferable experience in Insurance / Banking</li></ul><ul><li>Should be a Graduate / Post Graduate</li></ul><p></p><p><b><br>
ELIGIBILITY</b></p><p><b>
Candidates who have a performance rating of G2V2 &amp; have completed 12 months in the current role</b></p><p><b>
Candidates who have a performance rating of G3V3 &amp; have completed 18 months in the current</b></p><p><b>
FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current</b> <b>role &amp; have a minimum performance rating of G3V3.</b></p></div></div><p></p><div><div><p><b><br>
Knowledge and skills required:</b></p><ul><li>Result oriented</li></ul><ul><li>Ability to manage &amp; inspire teams to achieve targets.</li></ul><ul><li>Good communication &amp; co-ordination skills</li></ul><ul><li>Data management on Excel, data analysis and interpretation skills should be good</li></ul><ul><li>Customer centricity and ability to influence without authority</li></ul><ul><li>Strong intersection management and relationship building capabilities</li></ul></div></div></div></div></div></div></div></div><p></p><div><div><div><div><p><b><br>
State</b></p></div><div><p>
West Bengal</p></div></div></div></div><div></div><div><div><div><div><div><p><b>
Branch</b></p></div><div><p>
Kolkata Defence</p></div></div></div></div><div><div><div><div><p><b>
Department</b></p></div><div><p>
Operations</p></div></div></div></div><div><div><div><div><p><b>
Function</b></p></div><div><p>
DSF - Business Operations</p></div></div></div></div></div><div><div><div><p><b>
Posted On</b></p></div><div><p>
08-Dec-2025</p></div></div></div></div></div></div></div></div><p></p>

Assistant Manager - Customer Engagement (DSF)