Qureos Mentor

Axis Max Life Insurance Limited

<div>
 
 
 Key Responsibilities:
 
 &nbsp;
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Managing office administration assets and upkeep of the same.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Agents Contracting
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; New Business Processing
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Banking of Initial &amp; Renewal Premium
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Managing Petty cash &amp; vendor payments
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Retention of Surrender Requests
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Execution of all Service Requests - Post Policy Issuance
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reverting on customer queries and complaints
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintaining high NPS Scores
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Life Claims processing
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handling compliance issues.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Audit Rating
 
 
 
 Measure of Success:
 
 &nbsp;
 
 <ul>
 <li>
 Service to Delight-NPS-90 &amp; 3 days TAT
 </li>
 <li>
 Customer Engagement - 70%
 </li>
 <li>
 Surrender Retention - 70%
 </li>
 <li>
 NPS-90
 </li>
 <li>
 100% Banking with 24 hours.
 </li>
 <li>
 Vendor payment TAT should be &lt; 10 days
 </li>
 <li>
 Surrender Requests &lt;1%
 </li>
 <li>
 100 % Accuracy of POS requests
 </li>
 <li>
 100 % Accuracy of Customer service
 </li>
 <li>
 Zero Day upload of POS &amp; Claims Docs in FTP server.
 </li>
 <li>
 Audit rating 2&nbsp;
 </li>
 <li>
 Service to Recruitment-100%
 </li>
 <li>
 Service to Sales(Agency &amp; Cat)-100%
 </li>
 <li>
 Persistency-90%
 </li>
 <li>
 Freelook to retain-45%
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Desired qualifications and experience:
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Graduate / Post-Graduate in any discipline.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2-3 years experience handling front end customer services
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of service quality is required
 
 
 
 Knowledge and skills required:
 
 &nbsp;
 
 <ul>
 <li>
 Must be highly customer centric
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good co-ordination skills
 </li>
 <li>
 Data management on Excel should be good
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Assistant Manager - Customer Engagement (Axis)

Join Axis Max Life Insurance Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Axis Max Life Insurance Limited

ABOUT_COMPANY

Assistant Manager - Customer Engagement (Axis)