Qureos Mentor

Axis Max Life Insurance Limited

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 JOB SUMMARY
 
 
 
 
 
 
 
 The key responsibility for incumbent would be to manage end-to-end issuance/fulfillment of new business which includes WIP management, central initiatives to ease issuance through regular engagement with distribution/policy issuance/underwriting to ensure business continuity. Would be responsible for key strategic initiatives and lead data/reporting for bank and internal teams to drive fulfillment processes.
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 
 
 Relationship Management
 
 
 
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 Strengthening relationship with regular engagement with distribution heads
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 Engage regularly to monitor and improve performance.
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 Managing New business
 
 
 
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 Responsible for managing the new business issuance by ensuring daily traction on WIP to meet the month targets
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 Driving WIP clearance through hub teams to clear field WIP on daily basis for issuance
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 Regular Governance calls with HUBs teams.
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 Responsible for end-to-end WIP management
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 Identify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partner
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 </ul>
 
 
 
 
 
 
 Data and Reporting
 
 
 
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 Delivery of reports and analysis on various Parameters of Business &amp; processing to derive plan of action for improvement
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 Enabling and supporting distribution with various data sets, reports and dashboards
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 Working closely with internal departments on reports automation agenda
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 Creating and preparing various presentations to be shared with senior management as and when required as per the scheduled dates.
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 Control and monitor process and ensure compliance with AxisMaxlife and IRDAI norms
 
 
 
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 Ensure maintenance and updating of SOPs and 4 sheeter&rsquo;s
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 Document and control changes in existing processes
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 Ensure all Service request are processed as per defined SLAs
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 Projects and continuous improvement and driving and participating in functional and cross functional areas
 
 
 
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 Conduct benchmarking internally and externally to establish best in class delivery/quality standards
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 Rolling out new guidelines for distribution adherence
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 Manage people
 
 
 
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 Develop team members to perform effectively and efficiently
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 Measures of Success
 
 
 
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 Monthly/Regular governance / engagements with Distribution leaders / Head
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 Publishing Monthly Issuance Dashboard /Scorecard
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 Driving Operational efficiencies with Distribution team
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 92%% M0 Issuance
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 94% M2 Issuance
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 FTR of 85%
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 Drive customer satisfaction through resolution of escalations and requests with TAT
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 # of projects completed - Complete 1 Green/Black belt project for the year
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 Talent retention, &gt;10% attrition for G2M2abv
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 Accurate reconciliation of business data / reports
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 User friendly customization of analytical report.
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 Number of Initiatives deployed to bring in process improvements
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 Effective alignment across departments with minimal escalations
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 Desired qualification and experience
 
 
 
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 Graduate / Post Graduate in Management
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 Must have a minimum of 10+ years of experience,
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 5 years in relationship management and Banca operations management
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 Sound Knowledge of Bancassurance or Banking Operations Model &amp; specifically operations processes
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 Good communication &amp; analytical skills
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 Strong data skills and solution centric approach
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 Customer centric approach
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 Process documentation and systems approach
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 Computer skills in using databases and office management software including spreadsheets/presentation skills
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 Team management and strong relationship skills
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 </ul>
 
 
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Chief Manager - Banca Operations

Join Axis Max Life Insurance Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Axis Max Life Insurance Limited

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Chief Manager - Banca Operations