Qureos Mentor

B. U. Bhandari Mercedes-Benz

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 Job Designation/Field of Work:
 
 
 
 
 1 Reception of customers
 
 
 Proper greeting of customer in showroom or field areas
 
 Introduction of self, offer business card
 
 Assist customer when the requested salesperson is not immediately available
 
 Offer refreshment, child care or guidance to other products and services if required
 
 
 
 2 Analysis of needs and requirements
 
 
 Observe customer&rsquo;s conversation to find out requests, needs and desires
 
 Check, discuss and clarify needs by using questioning techniques (open, target and close questions)
 
 Capture prospect details in &ldquo;Prospect card&rdquo;
 
 Based on needs analysis, recommend a product that meets requirements
 
 Provide estimation of product sales process (lead time for product arrival)
 
 
 
 3 CBU Product demonstration (static and dynamic)
 
 
 Able to relate features to advantages and benefits for customers
 
 Provide proof of the benefits (e.g. test drive, literature and data, etc)
 
 Static demonstration
 
 Perform dynamic demonstration/ test drive with planned route and professionalism
 
 Discuss experiences with customer after static or/and dynamic demonstration
 
 
 
 4 Presentation of offer
 
 
 Present offer of the right match to specific CBU customers needs
 
 Present other packages ( accessories packages)
 
 Discuss and clarify terms and conditions of offer (especially promotional offers)
 
 
 
 5 Handling of objections/ difficult customer interface/ negotiation
 
 
 Argumentation focused on the customer benefits and not on the price (value for money)
 
 If the salesperson has no solution, communicate with the manager
 
 
 
 6 Closure of sale
 
 
 Prepare all necessary documents
 
 Explain sales contract, record details properly and review with customer
 
 Obtain confirmation 7 Delivery of new vehicle
 
 Inform all internal parties of schedule delivery
 
 Preparation of vehicle deliver documentation
 
 Inspect vehicle and confirm delivery time with customer
 
 Present and explain all features of the vehicle, celebrate the delivery of the car
 
 Obtain receipt of vehicle by customer
 
 Ensure that the company received the payment
 
 Introduction to the service advisor
 
 
 
 8 Follow-up after delivery, build and enhance customer relationship
 
 
 Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month)
 
 Collect customer feedback on the overall sales experience and document it in e-dealer
 
 Reminder of service
 
 Promotion of company&rsquo;s activities in relation to new CBU product launch, car sales campaign and service campaign
 
 Make the appropriate recommendation which is cost effective to the customer to gain customer&rsquo;s trust
 
 Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.)
 
 
 
 9 Build and expand customer database
 
 
 Perform all showroom duties
 
 Attend sales and marketing activities
 
 Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals
 
 Using available IT database tool to keep track of own prospects and customers (e.g. Autoline)
 
 Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc)
 
 Keep track record of walk in, telephone enquiry of customers and prospect 10 E-Dealer Updating
 
 Enter prospect details in system within 24 hrs of contact with prospect
 
 Update all the follow-up and test drive details in e-dealer within 48 hrs time
 
 
 
 
 
 Requirements
 
 
 Basics: Any Bachelor degree
 
 
 o Experience (type of): 2-5 years experience is sales (with at least 2 years in automobile sales)
 
 
 o Specialized Knowledge: Communication skills, analytical skills, Negotiation skills, basic computer skills, team player, ability to work in dynamic situation
 
 
 
 Benefits
 
 
 1. Statutory Benefit
 
 2. Accidental Policy
 
 3. Incentive
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Sales Consultant

Join B. U. Bhandari Mercedes-Benz and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

B. U. Bhandari Mercedes-Benz

ABOUT_COMPANY

Sales Consultant