Urwah Admin

Bab Al Shams Desert Resort

<p>Serves Food and Beverages to guests in the assigned station/place of work in a courteous, professional, efficient, and flexible manner consistent with established performance and productivity standards in any of the Food and beverage Outlets (Restaurants, Bars, Room Service, Pool Restaurant) to maximize guest satisfaction.</p>
<p><strong>Key Duties And Responsibilities</strong></p>
<ul>
<li>Understands all food and beverage items in the menu and the ability to recommend food &amp; beverage combinations and up-sell alternatives.</li>
<li>Recognizes and welcomes every guest.</li>
<li>Performs a final check of the table/tray or trolley set-up before seating/serving guests</li>
<li>Assists guests with the chair when arriving and departing.</li>
<li>Introduce the appropriate menu and suggest menu specials to the guests.</li>
<li>Takes orders and ensures the correct posting into Micros.</li>
<li>Prepares and serves food and beverage orders and provides courteous, professional, efficient, and flexible service at all times, following the hotel's Standards of Performance.</li>
<li>Follows the correct sequence of service outlined in the Standard Operating Manual.</li>
<li>Checks all tables/trays/trolleys to ensure maximum cleanliness and standard settings</li>
<li>Inquires about the guests' special dietary or allergic requirements and will pass them on to the F&amp;B Outlet Manager or Culinary team.</li>
<li>Handles money and guest charges accurately.</li>
<li>Handles guest inquiries courteously and efficiently, reports complaints or problems to supervisors if no immediate solution can be found, and ensures follow-up with guests.</li>
<li>Establishes a rapport with guests, maintaining good customer relationships.</li>
<li>Performs all duties and tasks in the assigned Place of Work to the standard set.</li>
<li>Adapts to rotate within the different sub-departments of the Food &amp; Beverage Division or any other hotel department as assigned.</li>
<li>Ensures that health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.</li>
<li>Performs opening and closing procedures established for the Place of Work as assigned.</li>
<li>Assists in controlling the requisitioning, storage, and careful use of all operating supplies and equipment</li>
<li>Ensures that the Place of Work and surrounding area is kept clean and organized at all times by keeping the glasses clean and the bar area orderly; clean and polish glassware, chinaware, hollowware, and flatware; cleans all spillage during service time and closing; cleans soiled glass and wipes all.</li>
<li>Set up tables and bars following food &amp; beverage standards.</li>
<li>Monitors operating supplies by maintaining and controlling established food &amp; beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.</li>
<li>Responsible for the discrepancies in the potential food &amp; beverage cost satisfactorily.</li>
<li>Reports for duty punctually wearing the correct uniform and name tag at all times</li>
<li>Maintains a high standard of personal appearance and hygiene at all times.</li>
<li>Projects at all times a positive and motivated attitude and exercise self-control</li>
<li>Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.</li>
</ul>

Waiter/ Waitress

<div></div><div><div>Teal Leader, Guest Services<br>
(17884)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
To carry out all day-to-day guest service tasks and to provide all our guests &amp; visitors with a warm welcome and assistance during the time spent in the hotel as well as to ensure efficient, prompt, courteous, consistent quality, and proactive service for all our guests.</div>
<div><b>
Key Duties and Responsibilities</b></div>
<ul><li>To adhere to the department&rsquo;s Standard Operating Procedures at all times.</li><li>To be aware of the departmental fire evacuation procedures.</li><li>To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times.</li><li>To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.</li><li>To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported, and all current VIP guests, hotel promotions, and room rates.</li><li>To be aware of local market competition, to monitor trends within the industry, and make suggestions on how these could be implemented in our hotel.</li><li>To review all reservations, transportation requests, and room allocations daily and to correct any mistakes before they affect a guest&rsquo;s stay, and also to ensure that all special requests are communicated to other departments as applicable &amp; necessary.</li><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests.</li><li>To handle guest complaints, comments, problems/requests, and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly, and to ensure that the Front Office Manager is fully informed about all complaints/issues.</li><li>To make sure that all Guest Services working materials/equipment, areas, signage, and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health &amp; safety concerns are immediately reported to the appropriate departments for rectification.</li><li>To work safely and to keep work-related accidents and sick leave to a minimum as well as to adhere to all laws &amp; regulations of the UAE at all times.</li><li>To be fully aware of the hotel&rsquo;s credit policy and to adhere to all aspects of the credit policy at all times.</li><li>To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests.</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open, and honest manner at all times.</li><li>To be fully aware of all hotel policies, procedures, and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times.</li><li>To be consistently well-groomed &amp; professional in appearance and to wear the appropriate uniform and name badge at all times.</li><li>To attend departmental meetings and hotel training programs as and when needed or instructed.</li><li>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</li><li>To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.</li><li>To maintain effective key control and to liaise with the Security Department in all matters concerning guest-room security.</li><li>To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times.</li><li>To be fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li><li>To liaise regularly with other Front Office sections, e.g. Bell Desk, Reception, etc., to ensure that all guests and visitors are provided with a seamless service experience</li><li>To ensure that all guests and visitors are fully informed of all hotel services/facilities and that they are also informed of all conditions related to their stay in the hotel.</li><li>To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest-focused manner.</li><li>To adhere to pre-set availability and rate controls and ensure that all refused business is recorded correctly (turn-aways).</li><li>To ensure and maintain the security of information regarding customers and employees of the hotel at all times</li><li>To maximize revenue by up-selling and ensuring that all services are charged for as/when applicable.</li><li>To maintain the VIP, LSG, and regular guests&rsquo; profiles in the hotel&rsquo;s PMS and to ensure that the profile information is correct and that guest preferences are up-to-date at all times.</li><li>To assist with all group and VIP arrivals and stays, working together with Reception and all other hotel departments, so that the arrival, stay, and departure of such guests run smoothly and according to the hotel&rsquo;s standards.</li><li>To ensure that the cupboard containing VIP amenities/gifts and other Guest Services information is always kept clean, well-organized, sufficiently stocked, and securely locked when not in use.</li><li>To ensure that all VIP and Suite guests are assisted during their arrival, stay, and departure and that they are given all necessary information to make their time with us as enjoyable as possible.</li><li>To anticipate our guests&rsquo; and visitors&rsquo; needs whenever possible and to act proactively to provide them with the best possible hotel experience.</li><li>To oversee the lobby areas and to assist all guests/visitors with any inquiries they may have as well as to ensure that all lobby areas are always clean and all items are in good working order.</li></ul>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Minimum High School Graduate</li><li>Hotel Management graduate or Front Office operations certification.</li><li>2 years in a similar position in a five-star hotel.</li><li>Strong orientation towards customer service</li><li>Highly organized and proactive</li><li>Initiative and Commitment to Achieve</li><li>Effective Communication</li><li>Attention to detail</li><li>Problem solving and decision making</li><li>Leadership skills</li><li>Customer-focused</li><li>Teamwork</li><li>Interpersonal skills</li></ul><br>
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Teal Leader, Guest Services

<div></div><div><div>Housekeeping Attendant<br>
(17978)</div><br>
<div></div>
<div>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Cradled on the cusp of the Baja Peninsula, One&amp;Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div><br>
<div></div>
<div>
Provides professional and personalized service to the guests in suites and public areas, ensuring at all times that guest requirements and needs are met promptly, by following the standard operating procedures.</div><br>
<div></div>
<div><b>
Key Duties And Responsibilities</b></div><div><br>
<ul><li>Provides a courteous and professional service to internal and external customers at all times.</li><li>Maintains a high standard of personal appearance and hygiene at all times.</li></ul></div>
<ul><li>Ensures cleanliness is maintained in assigned areas.</li><li>Ensures a smooth operation and efficiency in assigned areas.</li><li>Attends the daily briefing prior to starting of work</li></ul>
<ul><li>Cleans assigned suites and bathrooms thoroughly up to the standards, making the necessary arrangement in guest rooms and replenish guest supplies.</li><li>Attends to guests request courteously and promptly in the course of the day
</li></ul><ul><li>Checks all facilities such as furniture's, fixtures, and report any damages or missing items to the Team Leader and the Coordinator for follow up.</li><li>Ensures assigned floors including the corridors, back of the house areas, stairways and service pantries are kept in a safe and clean condition at all times.</li></ul>
<ul><li>Reports any malfunction in suites or assigned areas to the engineering department via Housekeeping Coordinator.</li></ul>
<ul><li>Reports any unusual incident, complaints, unauthorized persons in rooms and any sick or irregular behavior of guests to the Team Leader and the Coordinator.</li></ul>
<ul><li>Ensures all equipment and trolleys on assigned floors are kept cleaned and are in good working order at all times.</li></ul>
<ul><li>Ensures all lost and found items are handed over to the Housekeeping Coordinators office immediately.</li></ul>
<ul><li>Ensures that the linen and other supplies trolleys are kept neatly arranged at all times.</li></ul>
<ul><li>Ensures deep cleaning of rooms are carried out as per the schedules.</li></ul>
<ul><li>Adheres to the hotel's policy relating to the fire, hygiene, health and safety.</li></ul>
<ul><li>Responds to any changes in the Housekeeping function as dictated by the company, hotel or the industry.</li></ul>
<ul><li>Collects the section keys and room reports from the security Office and returns them at the end of the shift.</li></ul>
<ul><li>Attends the training and communication meetings as per the schedules and update the monthly training records.</li></ul>
<ul><li>Updates the daily work sheets accurately.
</li></ul><ul><li>Records any extra items given to the rooms on the work sheet.</li></ul><br>
<div></div>
<div><b>
Skills, Experience &amp; Educational Requirements</b></div><div><br>
<ul><li>Minimum Diploma in Hotel Management School</li><li>Vocational certification in Hospitality School</li><li>2 Years&rsquo; experience in a 5 star hotel in a similar role</li><li>Initiative and Commitment to Achieve</li></ul></div>
<ul><li>Effective Communication</li><li>Attention to detail</li><li>Problem solving and decision making</li><li>Customer focused</li><li>Team work</li><li>Interpersonal skills</li></ul><br>
<div></div>
<div>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Housekeeping Attendant

Overview <p>Get AI-powered advice on this job and more exclusive features.</p> <p>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.</p> <p><strong>About The Role</strong></p> <p>The call center Agent will be the liaison between our company and its current and potential customers.</p> Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> <p>Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p> Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> <p>Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x</p> <p>Get notified about new Call Center Representative jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p> Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> <p>Dubai, Dubai, United Arab Emirates 20 hours ago</p>

Call Center Agent

Join Bab Al Shams Desert Resort and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bab Al Shams Desert Resort

ABOUT_COMPANY

Waiter/ Waitress

Teal Leader, Guest Services

Housekeeping Attendant

Call Center Agent