Qureos Mentor

Bahri | البحري

<div>
 
 
 Job Purpose:
 
 
 
 Monitor and control the cost-efficient operation of assigned vessels. Providing support for technical and maintenance related activities on board of assigned vessels. Conducting inspections, monitoring reports, planning and overseeing repairs and ordering spare parts to achieve desired levels of operational performance.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 Operations
 
 
 Monitor and ensure that routine and preventive maintenance of hull and all machinery and equipment on assigned vessels is completed on time. Plan, arrange and ensure timely completion of voyage and dry-docking repairs as necessary. Provide technical support to and control technical budgets of assigned vessels.
 
 
 
 
 
 Vessel Inspections
 
 
 Perform inspections and technical audits on assigned vessels to identify technical issues and provide suitable solutions for operational efficiency.
 
 
 
 
 
 Spare parts
 
 
 Monitor and assess the needs of each vessel and ensure the timely provision of all required ship stores and spare parts/gear to vessels.
 
 
 
 
 
 Engineering Projects
 
 
 Coordinate implementation of engineering projects assigned for the allocated vessels. Perform upgrades on vessels and oversee the delivery of project materials.
 
 
 
 
 
 Compliance
 
 
 Monitor that all assigned vessels possess the required technical certifications for safe operation and compliance with the technical specifications, maritime legislation, safety regulations and operational standards of both the Company and vessels owners.
 
 
 
 
 
 
 Qualifications and Experience:
 
 
 
 Bachelor&rsquo;s degree in marine engineering, Chief Engineer certificate of competency or equivalent.
 
 
 Chief Engineer (Unlimited) with LNG/LPG sea-going experience.
 
 
 Advanced Gas Tanker Training mandatory.
 
 
 Shore-based gas fleet superintendent experience preferred.
 
 
 Maintenance of reliquefication plants, cargo containment systems (Moss/membrane), cryogenic piping, dual-fuel engines
 
</div>

Technical Sr. Superintendent (LNG/LPG)

<div>
 
 
 Job Purpose:
 
 
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 The role of the Key Account Executive is to support the development and maintenance of the relationships with the key accounts.
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 The Key Account Executive is also responsible for monitoring of the customer satisfaction level, and continuous improvement of the customer experience.
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 </ul>
 
 Succeeding in the role of the Key Account Executive will require strong business acumen as well as good communication and sales skills, along with the ability to understand client needs and requirements.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 
 Planning:
 
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 Understand the account plan.
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 Focus on planning all operational activities to ensure timely service delivery to the key account to ensure they achieve the planned results and create a consistent experience for the customer.
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 </ul>
 
 
 
 
 Relationship Management:
 
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 Maintain strong relationships with key accounts and ensure seamless support is provided.
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 Act as a first point of contact to provide customer updates, resolve customer issues and escalations.
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 Identify needs and opportunities within key accounts and ensure seamless support is provided.
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 </ul>
 
 
 
 
 Provide services:
 
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 Liaise with all customers, internal and corporate functions.
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 Take the necessary actions to secure all shipments of the account are completed in time and according to agreed quality standards.
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 </ul>
 
 
 
 
 Resolve issues:
 
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 Handle complaints or issues in first line.
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 Ensure that appropriate measures are taken to prevent and resolve issues and customer complaints.
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 </ul>
 
 
 
 
 Reporting:
 
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 Track all contracted services and submit monthly reports to Commercial Director on services provided, issues identified, and solutions offered.
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 Extract and create reports from the system on the status of the shipments and operations to update customers.
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 </ul>
 
 
 
 
 Collection:
 
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 Oversee the accounts process to guarantee timely collection from clients.
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 Work closely with the finance and billing departments to identify and rectify any billing discrepancies, ensuring swift resolution of payment issues.
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 </ul>
 
 
 
 
 Business portfolio:
 
 <ul>
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 expanding the business portfolio with existing key clients entails cultivating robust relationships, conducting needs analyses, providing tailored solutions, and strategically introducing complementary services. This necessitates effective communication, collaboration, and adaptability to market dynamics.
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 </ul>
 
 
 
 
 Explore new opportunity:
 
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 Tasked with strategically exploring new business opportunities through market analysis, lead generation, understanding client needs, developing customized solutions, leveraging strategic networks, staying abreast of industry trends, conducting competitor analysis, articulating the company's value proposition effectively, cultivating relationships, and maintaining a commitment to continuous learning.
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 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
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 <li>
 Bachelor Degree in Business Administration, Management or equivalent
 </li>
 </ul>
 
 Minimum 2 years of experience of commercial shipping experience
 
</div>

Key Account Executive

<div>
 
 
 Job Purpose:
 
 
 
 Provide efficient, on-site IT helpdesk support to ensure timely resolution of technical issues, maintain high user satisfaction, and meet established Service Level Agreements (SLAs).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Operations
 
 
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 Deliver 1st-level support for hardware, software, and network-related issues.
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 Install, configure, and troubleshoot computer systems, peripherals, and applications.
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 Respond promptly to incidents assigned via the IT ticketing system.
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 </ul>
 
 
 
 
 
 Incident Management
 
 
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 Diagnose and resolve incidents within agreed timelines.
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 Escalate unresolved issues to appropriate IT teams or vendors.
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 Track incident progress and keep users informed until closure.
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 </ul>
 
 
 
 
 
 Process Improvement
 
 
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 Work with the IT Support Manager to standardize operating procedures.
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 Identify and recommend improvements to enhance IT service delivery.
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 </ul>
 
 
 
 
 
 Concepts &amp; Policies
 
 
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 Follow IT policies, security guidelines, and operational standards.
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 Ensure compliance with company IT governance frameworks.
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 </ul>
 
 
 
 
 
 Reporting &amp; Documentation
 
 
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 Maintain accurate documentation of incidents, solutions, and procedures.
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 Prepare reports on IT support activities, trends, and recurring issues.
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 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
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 Bachelor&rsquo;s degree in computer engineering, Information Technology, or related field.
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 5-7 years of experience in desktop/helpdesk support.
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 Strong knowledge of Microsoft Windows, Office 365, and basic networking.
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 Experience with IT ticketing systems and remote support tools.
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 Valid Professional Certifications.
 </li>
 </ul>
</div>

IT Support Sr. Analyst

Join Bahri | البحري and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bahri | البحري

ABOUT_COMPANY

Technical Sr. Superintendent (LNG/LPG)

Key Account Executive

IT Support Sr. Analyst