Qureos Mentor

Bailey Information Technology

<div><h3 class="jobSectionHeader">Bailey Information Technology is interviewing team members with experience as a Staff Officer/ Office Manager to join our team. 

 
Upcoming Opportunity: 

 
Job Title: Staff Officer/ Office Manager, level 4 
Location: Springfield, VA 
Security Clearance: TS/SCI 
 
 
Overall Assignment Description:
 
 
The Staff Officer will support the Director and Deputy Directors by performing various functions and tasks, which require vision, leadership, and proficiency in developing, explaining, and implementing policy. The Staff Officer shall gather information, and provide analysis, advice, options, recommendations, and ideas to the customer to manage projects. 

 
Duties:</h3>
<ul><li>Drafts and maintains internal administrative instructional and informational material for use in improving and standardizing business operations.</li>
<li>Executes a variety of administrative functions including but not limited to: Vets, assigns, and tracks the status of official NGA Central Electronic Routing and Taking System (N-CERTs) tasking</li>
<li>Tracks and assists with space and equipment requirements and property management.</li>
<li>Assists with records management, assists with information management 
 Assists with security administration, Assists with other related activities</li>
<li>Generate status reports for supported activities</li>
<li>Communicate with SFG Leadership and Subject Matter Experts relating to taskers/requests.</li>
<li>Assists with the proper procedures of responding to taskers/requests, creates staff summary sheets, and ensures proper formats are provided with taskings.</li>
<li>Maintains office records for all answered taskings.</li>
<li>Assists with the preparation, coordination, consolidation, and final packaging to provide to SF leadership for final approval.</li>
Collaborates with other Lead Suspense Coordinators to resolve task(s) related issues or to seek revised task due dates. 
<li>
</li></ul><h3 class="jobSectionHeader"> 
 
Skills and Experience: 

 
Required: 

 
&bull; Bachelor&rsquo;s degree and 12 years of relevant experience (8 additional years of experience may be substituded for the bachelors degree) 

 
&bull; Experience in gathering information and critical thinking capacity to synthesize information. 

 
&bull; Ability to support activities and scheduling for corporate support events 

 
&bull; Ability to extract and synthesize complex information to prepare briefings, staff material, read-ahead, and presentations. 

 
&bull; Excellent written and oral communication skills. 

 
&bull; Comprehensive understanding and use of Microsoft Office Applications and SharePoint. 

 
&bull; Ability to work independently or under limited supervision and deliver outcomes on time. 

 
&bull; Experience supporting Department of Defense/Intelligence Community offices and programs. 
 
 
Desired: 
&bull; Specialized knowledge of NGA, its Key Components, directorate, offices and programs 

 
Benefits: 

 
&bull;Medical, Dental, and Vision Insurance 
&bull;Life, AD&amp;D, and Short-Term Disability Insurance 
&bull;401(k) 
&bull;Paid Time Off 
&bull;Paid Holidays 
&bull;Employee Assistance Program 
 
 
Commitment to Diversity: 
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.</h3></div>

TS/SCI Staff Officer/ Office Manager, Level 4

Lead Call Center Operator &ndash; Key Personnel (4 Positions) 
 
NIH CIT Emergency Call Center | Bethesda, MD 
 
Support high-priority emergency communications operations. 
 
Responsibilities: 
- Handle escalations 
- Support supervisors 
- Mentor staff 
 
Requirements: 
- 3&ndash;5+ years experience 
- Emergency ops preferred 
 
Location: On-site Bethesda, MD 
Clearance: Tier 2 Public Trust 
Schedule: 24/7 shifts

Lead Call Center Operator

Call Center Supervisor &ndash; Key Personnel (2 Positions) 
 
NIH CIT Emergency Call Center | Bethesda, MD 
 
Supervise teams supporting 24/7 emergency communications. 
 
Responsibilities: 
- Manage staff and performance 
- Handle escalations 
- Support training 
 
Requirements: 
- 5+ years supervisory experience 
- 24/7 operations experience 
 
Location: On-site Bethesda, MD 
Clearance: Tier 2 Public Trust 
Schedule: Shift-based

Call Center Supervisor

Call Center Operator 
 
NIH CIT Emergency Call Center | Bethesda, MD 
 
Support emergency communications operations. 
 
Responsibilities: 
- Answer and route calls 
- Emergency paging 
- Teleconference support 
 
Requirements: 
- 2+ years call center experience 
- Strong communication skills 
 
Location: On-site Bethesda, MD 
Clearance: Tier 2 Public Trust 
Schedule: 24/7 shifts

Call Center Operator

<div>Scrum Master / Product Owner (Combined Role &ndash; Trainer) 
Location: Philadelphia, PA (On-Site) 
Work Authorization: U.S. Citizenship Required
<h1 class="jobSectionHeader">Position Overview</h1>
We are seeking a highly qualified Scrum Master / Product Owner (SM/PO) to serve in a dual-capacity leadership and training role supporting a U.S. Navy program in Philadelphia, PA. This position requires an experienced Agile professional capable of performing both Scrum Master and Product Owner responsibilities while delivering formal training to staff. 
 
The selected candidate will lead and facilitate Agile practices while also providing structured, on-site training for Scrum Teams, Scrum Masters, and Product Owners.
<h1 class="jobSectionHeader">Key Responsibilities &ndash; Agile Leadership</h1>
<ul><li>Serve as both Scrum Master and Product Owner for Agile teams.</li>
<li>Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives).</li>
<li>Manage and prioritize product backlogs aligned with mission objectives.</li>
<li>Collaborate with stakeholders to define requirements and ensure delivery of value.</li>
<li>Remove impediments and promote continuous improvement across teams.</li>
<li>Ensure adherence to Agile best practices and frameworks.</li>
</ul><h1 class="jobSectionHeader">Key Responsibilities &ndash; Training &amp; Enablement</h1>
<ul><li>Deliver on-site training for Scrum Team fundamentals, Scrum Master role, and Product Owner role.</li>
<li>Provide coaching and mentorship to staff transitioning into Agile roles.</li>
<li>Prepare participants for Scrum Master and Product Owner certification exams.</li>
<li>Support training cohorts of 25+ personnel.</li>
</ul><h1 class="jobSectionHeader">Required Qualifications</h1>
<ul><li>U.S. Citizenship (MANDATORY) due to federal contract requirements.</li>
<li>Ability to work 100% on-site in Philadelphia, PA.</li>
<li>Experience performing both Scrum Master and Product Owner roles.</li>
<li>Experience delivering formal Agile/Scrum training.</li>
<li>Active certifications (CSM, PSM, CSPO, PSPO, or equivalent).</li>
<li>Strong knowledge of Agile frameworks and practices.</li>
<li>Excellent facilitation, communication, and leadership skills.</li>
</ul><h1 class="jobSectionHeader">Preferred Qualifications</h1>
<ul><li>Experience supporting DoD/Navy or federal programs.</li>
<li>Experience training large groups (20+ participants).</li>
<li>Familiarity with cybersecure systems or engineering programs.</li>
<li>Experience preparing teams for certification exams.</li>
</ul><h1 class="jobSectionHeader">Work Environment</h1>
<ul><li>On-site work at Naval Surface Warfare Center Philadelphia Division (NSWCPD).</li>
<li>Standard government working hours.</li>
<li>Multi-day, in-person training delivery.</li>
</ul><h1 class="jobSectionHeader">Key Deliverables</h1>
<ul><li>Execution of Scrum Master &amp; Product Owner training program.</li>
<li>Personnel prepared for certification exams.</li>
<li>Improved Agile maturity across teams.</li></ul></div>

Scrum Master / Product Owner (Combined Role – Trainer)