Qureos Mentor

BancFirst Corporation

<div></div><div><div><b>Customer Service Representative (CSR)</b></div><div></div><div><b><br>
LOCATION</b></div><div></div><div><br>
200 E Main St</div><div>
PO Box 66</div><div>
Collinsville, Okla. 74021</div><div></div><div><b><br>
HOURS</b></div><div></div><div><br>
Full Time</div><div>
8:00 a.m. to 5:00 p.m. M-F</div><div>
Saturdays as scheduled</div><div></div><div><br>
</div><div><b>POSITION SUMMARY</b></div><div></div><div><br>
Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.</div><div></div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b> include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Responsible for the opening of new accounts</div><div></div><div><br>
Utilize Connections and the On-boarding process to grow customer relationships</div><div></div><div><br>
Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.</div><div></div><div><br>
Responsible for maintaining legal documents</div><div></div><div><br>
Promote BancFirst services through cross selling banking products to new and existing clientele</div><div></div><div><br>
Extraordinary customer service at all times</div><div></div><div><br>
Perform other job related duties and projects as assigned</div><div></div><div><br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div><div></div><div><b><br>
REQUIREMENTS</b></div><div></div><div><br>
Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks</div><div></div><div><br>
Previous banking experience and/or customer service experience in related field preferred</div><div></div><div><br>
Knowledge of policies and procedures as well as federal guidelines</div><div></div><div><br>
Ability to acquire an understanding of BancFirst products and services</div><div></div><div><br>
Proficient in computer usage, strong knowledge of Microsoft Office</div><div></div><div><br>
Able to communicate professionally both verbally and in writing</div><div></div><div><br>
Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner</div><div></div><div><br>
Must be flexible and able to work additional hours when crucial to the branch environment</div><div></div><div><br>
Critical thinking skills</div><div></div><div><br>
Work well under stress and deadlines while managing multiple tasks</div><div></div><div><br>
Must demonstrate a business professional image and demeanor at all times</div><div></div><div><br>
Attendance and punctuality is an essential function of the job</div><div></div><div><b><br>
PREFERRED SKILLS</b></div><div></div><div><br>
Bilingual (Spanish) a plus</div><div></div><div><b><br>
PHYSICAL REQUIREMENTS</b></div><div></div><div><br>
Constant use of computer screens</div><div></div><div><br>
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear</div><div></div><div><br>
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching</div><div></div><div><br>
Ability to sit and/or stand for long periods of time during the workday</div><div></div><div><br>
Long periods of typing and repetitive motion</div><div></div><div><br>
Ability to lift and/or move and carry 10 pounds</div><div></div><div><b><br>
Hometown service, statewide strength.</b> <b>BancFirst</b> is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.<br>
 EOE - BancFirst is an Equal Opportunity employer.</div><div></div><div><b><i><br>
Diversity&hellip;Our differences enhance business performance.</i></b></div></div><div></div>

Customer Service Representative

Join BancFirst Corporation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BancFirst Corporation

About Company

Customer Service Representative