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BANGLAVIL GROUP OF COMPANIES

Job Title: Dining CaptainLocation: ThiruvananthapuramJob Summary:The Dining Captain oversees the dining room operations, ensuring a smooth and high-quality guest experience. This position acts as a liaison between the kitchen, waitstaff, and guests, coordinating service and managing any issues that may arise during a shift. The Dining Captain is responsible for ensuring that guests receive exceptional service in a timely, courteous, and efficient manner.Key Responsibilities:<ul><li>Guest Service: Ensure that all guests are provided with prompt and courteous service. Greet guests upon arrival, address their concerns, and ensure an excellent dining experience.</li><li>Team Supervision: Oversee the performance of servers, bussers, and other dining staff. Provide support and guidance to maintain service standards.</li><li>Coordination with Kitchen: Communicate with the kitchen staff to ensure that food is prepared according to guests&rsquo; specifications and served promptly.</li><li>Shift Management: Oversee all dining room operations during the assigned shift, including seating arrangements, table assignments, and guest flow.</li><li>Problem Solving: Handle customer complaints, service issues, and staff concerns professionally and efficiently.</li><li>Quality Control: Monitor the dining room environment, ensuring cleanliness, proper table setup, and timely service.</li><li>Training &amp; Development: Assist in training new staff and providing ongoing coaching to improve service quality.</li><li>Upselling &amp; Recommendations: Make suggestions to enhance the dining experience by offering recommendations, explaining menu items, and upselling where appropriate.</li><li>Report Management: Maintain records of dining room performance, guest feedback, and staff shift reports.</li></ul>Qualifications:<ul><li>Proven experience as a Dining Captain or similar role in hospitality.</li><li>Strong leadership, communication, and organizational skills.</li><li>Knowledge of fine dining service standards and procedures.</li><li>Ability to handle high-pressure situations and work in a fast-paced environment.</li><li>Excellent problem-solving skills and a strong attention to detail.</li><li>Ability to work flexible hours, including nights, weekends, and holidays.</li><li>Team-oriented mindset with a commitment to providing top-notch guest experiences.</li></ul>Education &amp; Experience:<ul><li>High school diploma or equivalent; a degree in hospitality management is a plus.</li><li>Minimum 2-3 years of experience in a supervisory or leadership role within the food service industry.</li></ul>Job Type: Full-timePay: From &#8377;18,000.00 per monthWork Location: In person

Dining Captain

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Dining Captain