Qureos Mentor

Bank of Ann Arbor

<div>Teller
Work Schedule: Monday &ndash; Friday 8:15 am to 5:15 pm. Rotating Saturdays from 8:15 am to 12:15 pm
Summary of Duties:
Providing accurate and efficient transaction services to customers. Controlling and balancing all financial instruments processed and assisting in overall branch services.
Essential Functions:<ul><li>
Welcoming customers to the bank in a warm, friendly manner.</li><li>
Handling transactions efficiently and accurately, including accepting account deposits and withdrawals and verifying cash and endorsements of checks.</li><li>
Accepting loan payments, issuing money orders, cashier checks, and foreign currency.</li><li>
Processing all transactions within authorized limits, including check-cashing limits, and obtaining supervisor approval on all required transactions.</li><li>
Product knowledge to better help new and existing customers with their banking needs.</li><li>
Performing other duties as required by the position.</li></ul>
Position Requirements:<ul><li>
One year of previous experience as a teller is preferred but not required. Cash handling experience and or customer service experience.</li><li>
Proficient computer skills, including the ability to use a keyboard, ten-key pad, and basic capability to access information contained within bank-wide systems.</li><li>
Excellent customer service and communication skills, with the ability to interact with a variety of bank clients.</li><li>
High school diploma or equivalent, with a minimum 3.0 GPA preferred.</li></ul>
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. 3. The noise level in the work environment is usually moderate.</div>

Teller

<div>Description:

Summary of Duties:
The Mortgage Loan Originator (MLO) proactively solicits new residential mortgage loans as well as the refinancing of existing residential mortgages. In addition the MLO continually identifies, develops and maintains a quality network of business relationships (i.e. Realtors, Builders, CPAs, etc.) that serves as a recurring source of referrals for new mortgage lending opportunities. The Mortgage Loan Originator develops new business to support the Company&rsquo;s sales objectives by making independent sales calls on existing and/or potential customers and referral sources, community and professional organizations, and by the retention of current relationships.
Essential Functions:<ul><li>
Develops referral contacts (realtors, builders, professional and personal contacts).</li><li>
Conducts daily sales calls with referral sources and prospective customers by introducing the Company, developing a profile, and providing a value proposition.</li><li>
Conduct frequent communication (i.e., telephonic, electronic mail, etc.) with established/previous customers and business partners to identify where additional opportunities exist for an expansion of business relationship.</li><li>
Respond timely and expeditiously to customer inquiries and referrals that are generated from both your own contacts and from other Bank of Ann Arbor business channels.</li><li>
Maintain thorough knowledge of available loan products, processing procedures, underwriting and general departmental guidelines.</li><li>
Takes thorough and complete loan applications by analyzing and prequalifying the applicant information to determine the viability of the customer&rsquo;s desired loan program and offering the best product available for their current needs.</li><li>
Input a complete mortgage application into a company supplied laptop and the Encompass origination system, pulls credit, analyzes information supplied, and compares for accuracy with the mortgage borrower&rsquo;s disclosures.</li><li>
Collect appropriate documentation from each applicant and deliver a loan package in the time frames set by management.</li><li>
Manage pipeline for all originated loans through closing and complete required management reports.</li><li>
Partner with assigned Mortgage Loan Processor to provide the best possible customer experience by ensuring on-going communication to customer regarding loan status.</li><li>
Communicate with referral sources by providing timely updates and progress reports on their Client&rsquo;s loans in process.</li><li>
Maintain high levels of customer service while managing each applicant's and support staff&rsquo;s expectations.</li><li>
Attend and participate in all Mortgage Lending meetings as required by management.</li><li>
Attend and complete all Bank of Ann Arbor required training.</li><li>
Perform all job functions in accordance with Bank of Ann Arbor policies and procedures, as well as state and federal regulations.</li><li>
Achieve production goals as established by Bank of Ann Arbor.</li></ul>
Requirements: 
Minimum Qualifications:<ul><li>
Four-year college degree preferred.</li><li>
Knowledge of conventional and/or government lending guidelines.</li><li>
Knowledge of residential mortgage processing, underwriting, and closing procedures.</li><li>
Knowledge of federal lending regulations governing real estate lending.</li><li>
Demonstrated organizational skills.</li><li>
Strong written and verbal communications skills.</li><li>
Demonstrated teamwork and customer service skills.</li><li>
Proven computer skills.</li><li>
Basic sales technique skills.</li><li>
Strong desire to excel in a competitive environment.</li><li>
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.</li></ul></div>

Mortgage Loan Officer

<div>Description: 
Responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand client's financial needs and consultatively address by making appropriate product recommendations or referring the client to an internal financial partner. Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.
Responsibilities:<ul><li>
Develops a full customer banking relationship by consulting with new and existing bank customers to review and expand their banking relationship using all applicable bank products and services; serves as a primary contact for customers for all of their banking needs.</li><li>
Provides superior customer service by welcoming clients in a warm, friendly manner, and assisting them with their specific banking products and service&rsquo;s needs.</li><li>
Opens and processes new demand and time deposit accounts which include: personal and business checking accounts, passbook savings accounts, IRA&rsquo;s, Certificates of Deposit and money market accounts.</li><li>
Accepts loan applications for bank line of credit products, including checking account overdraft protection, unsecured lines of credit, and installment loans.</li><li>
Obtains appropriate identification from customers to ensure accounts are properly opened according to bank security procedures, prepares signature cards, and inputs information into bank system.</li><li>
Orders checks using online system and issues ATM and VISA check cards according to procedure.</li><li>
Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements and policies when serving in this capacity.</li><li>
Assumes additional responsibilities as required.</li></ul>
Requirements: 
<ul><li>Three years previous experience as a new accounts representative or other relevant banking position.</li><li>
Sales orientation. Possesses the ability and desire to anticipate customers&rsquo; needs to offer and sell the appropriate banking products to customers.</li><li>
Proficient computer skills, which includes the ability to use a keyboard, ten-key pad and basic capability to access information contained within bank wide systems.</li><li>
Excellent customer service and communication skills, with the ability to interact with a variety of bank clients.</li><li>
Associate&rsquo;s degree or equivalent combination of education and experience.</li></ul></div>

Relationship Banker

Join Bank of Ann Arbor and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bank of Ann Arbor

About Company

Teller

Mortgage Loan Officer

Relationship Banker